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Arenal Springs Resort and Spa

Travelers' Choice award winner
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5 Miles West of Catholic Church of la Fortuna | Gps: Latitude: N 10"30'07. 62" Longitude: O 84"41'00. 00", La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
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1,525 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Arenal Springs Resort and Spa
See the most recent reviews
Melbourne
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent 2 nights here and probably our only regret was not spending enough time laying by the pool. Edward, the tour guide, organized 3 tours for us that gave us s great experience of the area. Romano looked after our restaurant bookings with great local knowledge. Our room was the furtherest from reception but that also gives the best... More 

Was this review helpful? Yes 1
Norwich, Connecticut
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Too bad Trip Advisor doesn't give 4.5 stars. My wife and I are divided on this place where we stayed for two nights (March 18-19, 2015). The agency that arranged our trip booked us into Arenal Springs. This was by far the largest place that we stayed. My wife disliked the "gated community" atmosphere complete with guards at the entrance.... More 

Was this review helpful? Yes 2
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First time in Costa Rica for us and we loved every minute of our stay here. The private bungalows are amazing and surrounded by beautiful flora and fruits. The only complaint would be that the beds were a bit hard and uncomfortable for us. The amenities and staff were great. Will come back for sure!!!

Was this review helpful? Yes 2
London, United Kingdom
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I had a nice stay here. Arriving at the hotel, the security is very good and you are welcomed with a refreshing cocktail. I was then escorted to my room in the golf buggy which was good to get around in. I was happy to be in one of the nearest rooms to the reception as otherwise, as we didn't... More 

Was this review helpful? Yes 3
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Whilst here very unfortunately my wife caught a virus and became very unwell. Romairo from customer service was a fantastic help getting a doctor the the hotel and the treatment she received was excellent saving our holiday and meaning she recovered very quickly. Romario went the extra mile to make sure in the following days we had all we needed.... More 

Was this review helpful? Yes 1
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review

Hello solee. thank you very much for sharing your comments and thank you for choosing us as your hotel on your vacation, we are very happy to read that are already much better for your health and at the end you had a wonderful experience here at our hotel and we hope to see you soon back, Romario sends you... More 

SF, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Pros: The level of service is very high. The staff is very friendly and professional. The grounds are gorgeous. The thermal pools are beautiful and open until 10pm. Cons: The breakfast could have had more options. We did have two dinners at the hotel because we were too tired to leave the hotel and they were surprisingly delicious. Our room... More 

Was this review helpful? Yes
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review

Hello solee. thank you very much for sharing your comments and thank you for choosing us as your hotel on your vacation, we are very happy to read that you had a wonderful experience here at our hotel and hope to see you back soon. thank you very much and blessings. More 

2 reviews
5 of 5 stars Reviewed 5 weeks ago via mobile

This hotel is like home the staff is wonderful the hotel is beuti full the food is excellent the spa is so wonderful 😊 the staff very professional the attitude all the time is amazing help for any cuestion thank you for hospitality am will bak 😊

Was this review helpful? Yes
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review

Hello Carlos Z thank you very much for taking your valuable time and share with us your beautiful comments and thank you for visiting our hotel, we are very happy to read you had a nice holiday and that you enjoyed a lot here, also we are glad that you are thinking of returning so we hope to see you... More 

Philadelphia, Pennsylvania
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 26, 2015

This hotel truly gave you the arenal volcano experience. The grounds were beautiful with a view of the arenal volcano. The rooms were very clean and eco-friendly. The beds were comfortable and you didn't need to set an alarm. You would wake up early along with nature and the frogs and birds and monkeys. The rooms come with free breakfast... More 

Was this review helpful? Yes 2
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review

Hello Lori_D_Esq thank you very much for taking your valuable time and share with us your beautiful comments and thank you for visiting our hotel, we are very happy to read you had a nice holiday and that you enjoyed so much here, we also hope to see you soon back here in our hotel, to serve in the best... More 

Bridge City, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

We loved this hotel. It was a beautiful place to stay with all of the greenery and flowering plants. The hotel staff was super helpful with all of our questions and helped arrange some extra excursions we wanted to go on. The breakfast buffet was outstanding and we enjoyed the hot springs whirlpool after a full day of activities. We... More 

Was this review helpful? Yes
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review

Hello David N thank you very much for sharing with us your beautiful comments and thank you for visiting our hotel, we are very happy to read you had a nice holiday and you think to recommend our hotel to your friends because you enjoyed it a lot here, also we hope to see you soon back here at our... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

Stayed here for the first half of our trip and we loved everything about. The breakfast was delicious and every single person at the resort was so helpful. The location is perfect. you can take a cab to town and local restaurants for about $10.00.

Was this review helpful? Yes
hotel-arenal-springs, Director de Relaciones con Clientes at Arenal Springs Resort and Spa, responded to this review

Hello Ninette G thank you very much for sharing with us your beautiful comments and thank you for visiting our hotel, we are very pleased to read that you had a nice holiday and that you enjoyed a lot here, also we hope to see you soon back here at our hotel, to serve for the best possible way. So... More 

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