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Arenal Palace

1 km east of the Tabacon Resort | 8 km west from La Fortuna, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
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1 room 1 guest
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45 Reviews from our TripAdvisor Community

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    5
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    2
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3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Northeast Tennessee
Level Contributor
106 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed June 7, 2015

We spent two nights here and it was very comfortable and relaxing. The owners were very gracious and bent over backwards to accommodate our needs which weren’t many. They even let us feed the horse pinapple in the morning. This was a daily event. The kids enjoyed the experience. The beds were comfortable, the room was clean, the air conditioning... More 

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Kingsport, Tennessee
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 28, 2015

Came with a tour group to the hotel. Met by very nice owners. Meals at hotel were traditional Costa Rican meal. The owners allowed us to make coffee the traditional way very neat experience. The hotel rooms have a Great View of Arenal Volcano.

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San Jose, Costa Rica
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 20, 2015 via mobile

It is not just a special place because it's location in front of the Arenal Volcano, it is also special because of the personal service from all the crew The rooms are nice with panoramic windows to the volcano, the building is not brand new but well maintained, the restaurant is not fancy but the people in charge are great... More 

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Santa Ana, Costa Rica
Level Contributor
175 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed May 10, 2015

I went up for fishing Lake Arenal so the lack of the active volcano did not take away from my trip. Very nice grounds and friendly, cordial staff. Clean rooms with great hot water. Beds are average and acceptable. Not luxurious, but certainly 4 star. I noted that it needs some maintenance and painting on the hotel proper. The breakfast... More 

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Dallas, Texas
1 review
5 of 5 stars Reviewed February 25, 2015

I've been going to Arenal Palace for years and have never written a review before , Arenal Palace is the atmosphere is spectacular. A Hotel right in front of the Volcano. at only 2 Miles from the Hot Springs, is The Perfect Place to Stay

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Lancashire England
Level Contributor
246 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
3 of 5 stars Reviewed February 16, 2015

Arenal Palace has a fabulous view of Arenal Volcano but is 8km from La Fortuna. It is surrounded by beautiful countryside and is a great place for bird watching. The new manager 3 weeks in on our visit is a great friendly guy and runs the hotel really well. A served breakfast was provided each morning, fresh fruit, scrambled eggs,... More 

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Tamarindo, Costa Rica
Level Contributor
4 reviews
5 of 5 stars Reviewed January 17, 2015

Arenal Palace provides what we wanted: a safe, comfortable, clean, inexpensive place to stay in Arenal while we were there exploring. It so happens that it has an incredible view of the volcano and the nicest staff anyone could hope for. The owner, Selim, runs the hotel with his family and makes sure everyone is taken care of. The hotel... More 

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Long Island City, New York
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed January 9, 2015

Oh my God what an absolute nightmare this experience was. This was the second stop on our 10 day holiday in Costa Rica and let's just say between our experience here and at the Radisson SJO we were starting to eternally swear off Costa Rica forever. We would never stay here again and would instruct anyone who was even considering... More 

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selim r, Manager at Arenal Palace, responded to this review

Thank you for your valuable comments on Trip Advisor, so the next time you reserve online, should be more prudent and wise by sending an email to the hotel to confirm if all is well coordinated, since this company did not send me any contact from you to warn you of the situation. More 

Reno, Nevada
Level Contributor
134 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed January 6, 2015

The reason I booked this room was for the view, I knew the room itself was going to be very minimal in accommodations, which it was, but we didn't even care because once we opened the curtains to see the view of Arenal, we forgot about the hard beds, stained comforter sheets, bugs (only a few) in the bathroom. We... More 

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San Antonio, Florida
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed January 6, 2015

When we arrived we were informed that they had overbooked and that our room was not available. Not to worry, we are putting you in the hotel next door which is very nice. It's the same, they said. If the other hotel was the same then AP is a dump! If it was not (as I suspect), then I want... More 

Was this review helpful? Yes 2
selim r, Manager at Arenal Palace, responded to this review

It is very important for your comments, which are those that help us grow, as I recommended to another couple, on your next online reservation please contact the hotel to check that everything is in order, too bad that you did not know us to take a real review from us. More 

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