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All 64 La Fortuna de San Carlos hotels

Volcano Lodge & Springs

3.0 of 5 Hotel   |   La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica (Formerly Volcano Lodge & Gardens)
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93%
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Narayan S Kathmandu, Nepal
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1,308 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Chapel Hill, North Carolina, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Let's start with the drunk young man who was running around for three hours screaming "Angie" from 10p.m. to 1 a.m. While the hotel surely cannot control this, they were totally ineffective in stopping it. I called the front desk five times and was assured security had addressed the issue, only it did not stop. To make matters worse, the... More

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Kathmandu, Nepal
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Lush green premise with thermal springs and pools with Jacuzzi, worth to stay here for the price. Restaurant and bars are good, specially Allan is very friendly and likes to be called Amigo. Volcano is right in front of you when you sit in the restaurant. Gracias.

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Toronto, Canada
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

I recently spent 3 nights at Volcano Lodge with my partner. The reception area was brand new, plus the hotel has recently added some hot springs. The rooms were freshly painted but the décor was a bit outdated. It seems as though the hotel is slowly making upgrades and enhancements. Well maintained grounds, pool and clean rooms. Breakfast buffet was... More

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volcanolodge, Public Relations Manager at Volcano Lodge & Springs, responded to this review

Thanks for your comment. Regarding the decoration, today began a process of redecorating. We hope you can visit our new website later in October, to see an example of the improvements in rooms. Thanks for visiting Volcano Lodge & Springs, More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Hotel had charm and beauty without too much extra extravagance. Staff was lovely,food great and scenary outstanding. This place doesn't have all the luxuries of a spa but loved it anyways. It had all the ammendies of modern comfort but still kept the beauty and tranquility of the natural surroundings

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1 review
4 of 5 stars Reviewed 1 week ago via mobile

Great service! Pricing at the restaurant and gift shop were way better than those found in town. The food was excellent and wait staff was very attentive. The breakfast buffet had a a good selection of food included in the price of the hotel stay. Beautiful landscaping and great view of the Volcano, especially first thing in the morning. Love... More

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volcanolodge, Public Relations Manager at Volcano Lodge & Springs, responded to this review

Thanks for your comment. We hope that our location has not been an inconvenience for your experience. For an excellent view of the Arenal Volcano, there is nothing quite like being near him. We try to put you in our hotel, as many services for you to fully enjoy your stay. Thank you for choosing Volcano Lodge & Springs, More

Los Angeles, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Wasn't too satisfied with front desk service. It felt the whole time like I was bothering them when trying to get info and furthermore, there was no info to give! What kind of hotel doesn't have maps? I felt like I was trapped at this hotel and they took advantage of my inexperience with their city to try to force... More

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volcanolodge, Public Relations Manager at Volcano Lodge & Springs, responded to this review

Thanks for your comment. For hotel policy we try to handle the smallest possible amount of printed information. We try to give as much information as possible from La Fortuna and the surrounding area. The tours are offered in La Fortuna, are very full, safe, and involve travel, and alternative activities that provide a full experience. We make available to... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had a direct view of the volcano. Springs were awesome. Room was awesome. Food was so good. Getting a tour was incredibly easy. Nicest stay of the week. I was exteremely pleased with this hotel. It was paradise. I want to go back!

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Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is a beautiful site, and the gardens help you enjoy it even more. The architecture is excellent with rooms close to nature. The hot springs were relaxing and very clean overall. The restaurant conviniently was closed to the pool, and the food was not extraordinary but more than just ok.

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Buckingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Views of the volcano from your room! (Although it's usually in cloud!!) make this an amazing place. The rooms are lovely the restaurant good, staff very helpful. It is out of town (10min taxi ride) and on a big spread out site which was good for us (golf carts carry you and your luggage if you like) Best bit was... More

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Homestead, Florida, United States
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

the front desk personnel were excellent, but the rest personnel are horrible, not a good morning, or good bey or thank you, besides that prices in the rest are extremely high, not a good experience with the personnel at the rest

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volcanolodge, Public Relations Manager at Volcano Lodge & Springs, responded to this review

Firstable thank for your feedback! We are very sorry for the quality of your experience. We are very concerned that you did not receive the expected service; when our main objective is to provide the best service to all our customers We try to have an excellent relation quality - price, in your stay. Additional services are offered by certified... More

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Additional Information about Volcano Lodge & Springs

Address: La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica (Formerly Volcano Lodge & Gardens)
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Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Volcano Lodge & Springs 3*
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Also Known As:
Volcano Lodge & Gardens Hotel La Fortuna De San Carlos
Volcano Lodge And Gardens
Volcano Hotel
Volcano Lodge & Springs Costa Rica/Arenal Volcano National Park

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