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All 63 La Fortuna de San Carlos hotels

Montana de Fuego Hotel & Spa

3.0 of 5 Resort   |   Arenal Volcano National Park, La Fortuna. | 8 km west from La Fortuna downtown. On the way to the National Park., La Fortuna de San Carlos, Arenal Volcano National Park 824417, Costa Rica
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A recent review
5 of 5 stars reviewed 2 weeks ago
Kate B Leeds, United Kingdom
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482 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Portland, Oregon
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

Room was heavily worn, the sofa bed where my daughter was supposed to sleep was decrepit. Impossible to shower without flooding the bathroom. Breakfast buffet food quality was inedible, we went out everyday someplace else. Major hassle at check out, was charged for a bottle of wine when we had one glass, the corrected it, but it took about 30... More

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My husband and I were really excited about staying here, because we heard so many things about this place ... However it was nothing like we expected !!! The gave us the smallest room possible !! And we paid for a bigger room that we didnt get !!! When we complaint they told us the guy that checked us in... More

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Atenas, Costa Rica
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

This is my third visit to Montana de Fuego Hotel and Spa, and will be my last. First, I made reservations for three nights for a cabin with three beds. It took four tries for the reservations person to successfully "get" my emails with my reservation information and credit card, and they refused to take the information over the phone.... More

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Leeds, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location with perfect views of volcano. Great staff and very friendly. Very clean though rooms could do with a bit of TLC.... A little tired and worn. Lovely stay though and would definately recommend!

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Phoenix
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We went to this Hotel as part of a Groupon Package and this was first of 3 on the list. I did not know what to expect. We had been to Maui this year & I was disappointed at almost every turn. The view from our lanai was of a chainlink fence. Here we got up every morning with Arenal... More

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Montaña d, Manager at Montana de Fuego Hotel & Spa, responded to this review

Dear guest. Thank you for visiting the Fortuna de San Carlos and take the time to write your comments, which are very important for the company. First, thank you very much for staying at our Hotel Montaña de Fuego. We greatly appreciate your comments, because it encourages us to persevere goal is to achieve maximum satisfaction of our customers. Moreover,... More

Woodridge, Illinois
Contributor
19 reviews 19 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a lovely property with a first class view of Arenal Volcano from every room. Our initial room has issues -- a hole in the wall and air conditioner that didn't work. But they switched us to a much nicer room which was wonderful. Our front porch area had two rocking chairs and a small table, our room had... More

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Montaña d, Manager at Montana de Fuego Hotel & Spa, responded to this review

Dear Customer. Thanks a lot for your nice comments. For us is a pleasure to know your visit and stay was wonderful. Thank you so much to mention the nice staff we have and how so helpfull they were. For your next trip remember to contact us and please ask us for the special rates for us frequent customers. THANK... More

anywhere
Contributor
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 7, 2014

we arrived to this place the is built beautifully in a great location. the rooms are very nice, especially the suits by the lagoon. Service however is really bad, out shower wasn't working and they didn't fix it until the next day, they had us switch room, to a room that had no hot water. people at the restaurant didn't... More

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Montaña d, Manager at Montana de Fuego Hotel & Spa, responded to this review

Dear Customer. Thank you very much for visiting us. We apologize if you are not so comfortable with some details. With regard to the staff of our restaurant was not friendly or smiling, that really surprise us, if there is something strong for this company , is the service of our employees, but since you mention it, rest assured that... More

Bury St. Edmunds, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 6, 2014

Nice hotel, our room was a little dated, just needed redecoration though was perfectly fine otherwise. Like the mozzie net over the bathroom window was very ripped and the porch was a bit shabby. Our door lock kept breaking too!! Lovely location and setting though. The pool was shut as it was being re-done but the hot springs and jacuzzi... More

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Montaña d, Manager at Montana de Fuego Hotel & Spa, responded to this review

Dear Guest. Thank you very much for your nice comments, it really is satisfying to see that despite all, you had a good time. We have always believed that when one goes for vacations, is not stressed, it´s to have fun and relax. Glad you liked our breakfast! We regret about the am singer . Thank you very much. Marielos... More

Toronto, Canada
Top Contributor
62 reviews 62 reviews
62 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed March 4, 2014

It gives me no pleasure to criticize someone's business so harshly, but no one should book a vacation here. It started at check-in. There was barely any welcome - the staff's first priority was to explain we were responsible for checking the inventory lists for our rooms and the strict towel-tracking system. I know theft is a problem for hotels,... More

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Montaña d, Manager at Montana de Fuego Hotel & Spa, responded to this review

Dear Guest. We regret very much that you had not had a pleasant stay. The case of ants, is a bit uncontrollable at times, due to rainforest around us. We apologize if your need was not attended as you expected; really always the satisfaction of our customer is our goal gold. We will thoroughly investigate what happened in your case.... More

Chicago, Illinois
2 reviews
3 of 5 stars Reviewed March 3, 2014

We stayed here for part of our honeymoon - the pool was under construction and the hots springs were the only thing that were working. The staff does not speak great English. The property is pretty but not worth the money. Good breakfast in the mornings but not great food for dinner.

Was this review helpful? Yes
Montaña d, Manager at Montana de Fuego Hotel & Spa, responded to this review

Dear guest. Thank you for visiting the Fortuna de San Carlos and take the time to write your comments, which are very important for the company. We regret that your stay has not reached the goal you had in mind. Our main target is that all guests leave our facilities pleased. These situations are not common and we are working... More

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Additional Information about Montana de Fuego Hotel & Spa

Also Known As:
Montana De Fuego Hotel La Fortuna De San Carlos
Montana De Fuego Hotel And Spa
Montana De Fuego Hotel
Montana De Fuego Resort
Montana De Fuego Hotel & Spa Costa Rica/Arenal Volcano National Park
Address: Arenal Volcano National Park, La Fortuna. | 8 km west from La Fortuna downtown. On the way to the National Park., La Fortuna de San Carlos, Arenal Volcano National Park 824417, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Montana de Fuego Hotel & Spa 3*
Official Description (provided by the hotel):
ALL THE SPLENDOR AND ADVENTURE OF LA FORTUNA JUST IN ONE PLACE!Welcome to an experience full of adventure and nature in Costa Rica...Just by the foot of the Arenal Volcano stands Montaña de Fuego Hotel & Spa, a hotel inspired by its great natural environment, surrounded by 35 hectares of tropical forest on our prívate reserve.In balance with nature develop a site of rest and fun that makes you feel in a new world.With our All-Inclusive Package in La Fortuna, you can enjoy aholiday full of sustainable adventure and cultural experience.Montaña de Fuego Hotel & Spa has received the Fordor's Choice Award for several consecutive years, distinguished by Fodor’s Travel as the best of hotels in the region of La Fortuna de San Carlos.PURE ADVENTURE IN OUR Experience the best and exclusive eco adventure tours, feel the extreme nature of tropical forests and the powerful energy of the Arenal Volcano! A BREATH FOR TOUR SOUL… ... more   less 
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