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Arenal Paraiso Hotel Resort & Spa

7 kms from La Fortuna downtown, La Fortuna de San Carlos, Arenal Volcano National Park 84-4417, Costa Rica
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Arenal Paraiso Hotel Resort & Spa
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Arenal Paraiso Hotel Resort & Spa
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722 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Arenal Paraiso Hotel Resort & Spa
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The Hague, The Netherlands
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 5, 2015

We spent a couple of nights at this lovely Resort and Spa, and were delighted with everything. Our accommodation, adjacent "houses", was comfortable and had every amenity. Breakfast buffet was excellent, and we had one very good dinner in the restaurant. Made full use of the pool, and the various thermal ones. One member of our group went zip-lining, the... More 

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Humberto A, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Margaret Thank you for taking the time and reviewing us here on Tripadvisor. We are glad you had a wonderful stay and that all our facilities and services were of your liking. Like we like to say, there is no better way to describe a hotel than with the words of our clients. We thank you again for your... More 

Heredia
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed April 2, 2015

Excellent resort...reasonable prices, unique "chalet rooms" in a tropical community type setting, fabulous gardens and tropical vegetation, Quiet and graceful ambience. If you want to recharge your batteries this is the place. Many thermal baths each one beautiful and unique. Great pool and unique wet bar right in the middle of a thermal pool. The food was very good and... More 

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Humberto A, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Marie Thank you for your review. We are so glad you had a wonderful stay and that our facilities and services were of your liking. Whenever your travel plans bring you to the area of La Fortuna, let us know. We will be delighted to serve you. Best regards. More 

Cleveland, Ohio
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 1, 2015

My family stayed here last week, and we also stayed here 7 years ago (along with friends and family) for our wedding. I think for the price, this is a great option. The rooms are clean and good sized. A/C, fridge, and a view of the volcano (if she's cooperating :) ) The tv is small and outdated, but I'm... More 

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Humberto A, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear guest We are glad that you and your family had a good stay at our hotel. The heated pools, just like the hot springs, are naturally heated and the color of the water is due to minerals that the water has from its natural ambience. Our restaurant offers a wide selection of dishes and the breakfast, just like you... More 

Senior Contributor
29 reviews 29 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 28, 2015

Came here for the weekend. Bed mattresses are old and my back is killing me although the room is very clean and the A/C will freeze you which was great. The food is good but the waiters at lunch need an attitude adjustment. Breakfast buffet was abundant and delicious. The pool was slightly dirty. The bartender at the pool bar... More 

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Humberto A, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Christian Thank you for sharing your opinion of our hotel here on Tripadvisor. We are sorry there were some problems during your stay, but we are glad that putting those problems aside, you had a good stay and could enjoy of our facilities. We take all of our guests’ suggestions seriously and work on them to be able to... More 

Norwalk, Connecticut
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 19, 2015

We stayed here for 3 night and had a fantastic time. The rooms have an AC and a fridge which were definitely a plus! The meals in the restaurant were delicious and affordable. It was also very convenient to have a gift shop on hand. The frost desk staff was very helpful when it came to helping us out with... More 

Was this review helpful? Yes 1
Humberto A, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Guest, We are happy to see that you had a good stay at our hotel. It is for us very comforting to see that our clients enjoy of our facilities and services. We thank you for sharing your experience with us, here on Tripadvisor. On behalf of all of us at Arenal Paraiso, we send you warm greetings More 

Auburn, Maine
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

I stayed here with a friend. Our cabin was very clean and nice, and air conditioned. Our cabin had a lovely backyard that was private and a porch to sit and enjoy it from. From the front of our cabin we had a perfect view of Arenal Volcano. The breakfast buffet in the restaurant was very good. The resort had... More 

Was this review helpful? Yes 1
Humberto A, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Tabitha, Thank you for reviewing us here at tripadvisor. We are glad you had a good stay and that you could enjoy of our facilities and services. Our staff will always do their best to help our guests and make their stays a memorable experience. At our restaurant, all our guests can enjoy of the best service and quality... More 

Detroit, Michigan
Contributor
14 reviews 14 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 18, 2015

Our stay here was wonderful. Pros: The amazing, friendly restaurant staff. The food was delicious and flavorful. Of all the hotels we stayed at in Costa Rica, Paraiso's restaurant was the best. Very reasonable prices compared to other hotel restaurants. The hot springs were wonderful and felt great at the end of the day. The view was incredible! Especially while... More 

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Humberto A, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Iggi, Thank you for your review and it is good to see that you had a great stay and could enjoy of our facilities and services. Regarding the bar pool, the color of the water is due to natural minerals that come from the waters of the volcano, in this area the water is always in a warm temperature.... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed March 13, 2015

Check-in and out staff very rude and slow. Let others people interrupt their dealings with you. Dining room staff awesome. Food great and the grounds and activities available are wonderful. Would recommend to stay here if at La Fortuna.

Was this review helpful? Yes
Humberto A, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Susan, Thank you for your comment. We are glad you enjoyed your stay and also that our restaurant service was of your liking. Our staff will always try to help all our guests as fast and politely as possible. We are sorry their response was slow while they were with you. We thank you for sharing your experience with... More 

Saint Louis, Missouri
Top Contributor
127 reviews 127 reviews
26 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed March 13, 2015

We were not staying here, but we did visit the property for the canopy (zipline) tour. The canopy tour is the best value we found of those offered in the area. There are 12 different zip lines you descend during the tour with the highest being ~ 250 feet over the river. It is quite exhilarating and the staff conducting... More 

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Humberto A, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear client, Thank you for describing our Canopy Tour. We are glad you had a wonderful experience during the tour. Our canopy tour is one of the best in the area and our staff like you describe is very professional and attentive. Thank you for your review. More 

Bristol, United Kingdom
Top Contributor
123 reviews 123 reviews
45 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed March 12, 2015

Good size rooms. Good size wardrobe. Plenty of drawers. Good if you are staying more than one night, however, what you need for a stay of one night is somewhere to hang a wet towel (no towel rail or hooks), a door that can open without curtains being drawn back, somewhere to put toilet bags, not be able to hear... More 

Was this review helpful? Yes
Humberto A, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear guest, Thank you for your comments, knowing what our guests think is very important to us. We will take into consideration your opinion about the wrist bands. We are glad you enjoyed our facilities and also the beautiful view of the Arenal Volcano. We thank you again and send you warm regards. More 

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