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Arenal Paraiso Hotel Resort & Spa

7 kms from La Fortuna downtown, La Fortuna de San Carlos, Arenal Volcano National Park 84-4417, Costa Rica
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Arenal Paraiso Hotel Resort & Spa
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Arenal Paraiso Hotel Resort & Spa
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740 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kerrville, Texas
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Really the only negative is that the room bathroom could use a little update and better towels, however the room and bath were extremely clean. A great view of the volcano (only smoking now, no lava flow)! Our house keeper was so happy to get us more pillows and towels. She was also very kind. The hot springs are amazing.... More 

Was this review helpful? Yes 1
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear guest Thank you for such a nice review of our hotel. It is good to see you enjoyed of our facilities and services and also that you found the room very accommodating. We thank you for your observations regarding the amenities of the bathroom, we will take immediate action on this matter. We are very glad you had a... More 

Boston, Massachusetts
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The name is telling. We spent 2 nights here while visiting Arenal and the surrounding area of La Fortuna for ecotourism and canyoning activities. The hotel was a wonderful way to rest and recharge from the days hiking and excitement. I could go on for days about the breakfast provided in the restaurant (did not eat other meals, but I'm... More 

Was this review helpful? Yes 1
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Guest Thank you for such a lovely review; there is no better description of a hotel than the one showed through our guests’ experiences. We take pride in our customer service; all our staff is always there trying to make our clients’ stays better by helping them in any way they can We are glad you had a great... More 

Central Texas
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived in La Fortuna on a sunny day, and had a nice view of Arenal. The next two days were cloudy and rainy. We enjoyed our stay despite this setback. Our cabin had...at first...a great view of Arenal. Then it became a matter of imagination. A pleasant hotel, good food. We would come back.

Was this review helpful? Yes
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Alan Thank you for rating us here on Tripadvisor. We are sorry the weather wasn’t ideal during your visit but still when it’s a little cloudy, you can enjoy of the rest of our facilities and services, a little time in the hot springs with this weather is a lovely experience. Putting the weather aside, we are glad you... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a review by a 13 year old- I loved this hotel! It was amazing! All of the staff knew some English, so it was easy for my school group to ask questions. They had amazing hot springs! A group of us went up a trail to the hot springs. They were so much fun! The hotel room overall... More 

Was this review helpful? Yes
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Windley, Thank you for reviewing us on Tripadvisor. We are glad you enjoyed your stay at our hotel and also that you had a good time at the hot springs. Our grounds are big so a little walking can be expected when moving from your room to another area of the hotel, nonetheless you can enjoy our beautiful gardens... More 

Fremont, California
1 review
4 of 5 stars Reviewed 2 weeks ago

Our stay at Arenal Paraiso was fabulous! We visited with a 1-yr old infant, and they provided a comfortable, complimentary, in-room crib for the baby. Most rooms come with a great view of Volcan Arenal, which we enjoyed everyday. The standard room itself is very clean and cozy, with a small fridge, coffee maker, TV, etc. The showers could take... More 

Was this review helpful? Yes
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Arun Thank you for your comments; listening to our clients is the best way to improve and change whatever is our guests think we are lacking. We will take immediate action on your recommendation in our bathrooms, little details make the difference. We are glad you had a great stay and that you enjoyed of our restaurant facilities as... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I LOVE the Arenal Paraiso. Everything you want is on one property - duplex rooms, beautiful tropical plants, multiple hot springs pools, swimming pool with wet bar, helpful staff and a varied breakfast included. We also depended on the restaurant for dinner and, as in the past, it delivered on nice entrees including fish and vegetarian options.

Was this review helpful? Yes 1
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Guest Thank you for reviewing us. We are glad to see you have visited us several times already and that you find our services and facilities very accommodating. All of us at Arenal Paraíso will always try to make our clients’ stay asbest as possible, and a satisfied guest as you is proof of that. Thank you again for... More 

Harker Heights, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

From beginning to end everyone was so pleasant and accommodating. We immediately became good friends with staff and locals. In particular was Claudia, attendant at the restaurant La Saca. We loved her so much that we decided to ceremonially adopt her as our daughter. She was so much fun to talk with and was very thoughtful in making sure we... More 

Was this review helpful? Yes
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Juan Thank you for sharing such a beautiful review with us here on Tripadvisor. We are happy to see that you had a great stay and that our staff was key to this. We take pride in our customer service, we always try to improve and give our clients the best service possible. We thank you again for taking... More 

colorado
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at Arenal Paraiso about 10 years ago and came back to see what it was alike now and it did not disappoint. The rooms very still very nice, the service great, the breakfast was yummy and the views incredible. We enjoyed the hot springs (which were not there last time) and will plan a visit there again! The... More 

Was this review helpful? Yes
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Kim Thank you for your comment here on Tripadvisor. We are happy to see that we didn’t disappoint you on your visit to Arenal Paraíso. We are even happier to see that you visited ten years ago and are able now to see the changes our hotel has gone through. We are glad you could enjoy of our all... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great place just needs some tlc, but overall great staff and beautiful views. The food is not bad, if you love the outdoors then this place is perfect. If you need a taxi cab just let front desk know and they get one for you within minutes or even seconds. Cost for a taxi one way is $12 US not... More 

Was this review helpful? Yes 1
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Corina Thank you for your comments. We are glad you had a pleasant stay and that our services and facilities were of your liking. On behalf of all our staff we send you greetings. More 

Rochester, New York
1 review
5 of 5 stars Reviewed May 28, 2015

The overall experience was phenomenal, but the BEST part was zip-lining. The guides were able to provide reassurance and fun while my group enjoyed a perfect ride through the resorts private zip lining trail. I always felt safe, and greatly appreciated all of their tips and tricks. If ever in the area make sure you visit Arenal Paraiso Hotel for... More 

Was this review helpful? Yes
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Guest Thank you for your review. We are very happy to see that you enjoyed our Zip Line tour, this service can be booked at our front desk or even via email before you arrive at our hotel. We thank you for such candid comments of our hotel. On behalf of all our staff, we send you warm greetings. More 

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