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3.0 of 5 Resort   |   La Fortuna De San Carlos, La Fortuna de San Carlos, Arenal Volcano National Park 9999, Costa Rica
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  • Reviews (11)
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Cataratas Resort
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11 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Escazú, Costa Rica
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 9, 2013

Sorry but there is absolutely NOTHING possitive about this place that I can write, had to spend a couple of nights and felt I was in San Lucas prision... customer service is something you should not expetc, hotel manager wants to run the place her own way and does not care about customer's satisfaction. There is a swimming pool but... More

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New York City
Top Contributor
62 reviews 62 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed February 25, 2013

We traveled with a tour group so we were stuck there for two nights. Service is nonexistent. They won't even show you where your room is. The place looks nice from the outside but the rooms are so disgusting. Mold on the ceilings. No hot water. Bugs. No towel given to dry your hands in the bathroom. Holes in the... More

Was this review helpful? Yes 1
Portland, Oregon
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 2, 2012 via mobile

Run away from this place - fast! We stayed here two nights while on an EF Tour (therefore did not book ourselves). There is nothing that I can say that is positive. No hot water, lizard poop in beds in morning, no maid service, impossible to get service (fresh towels, reception, etc). There is wifi but only in the common... More

Was this review helpful? Yes 2
Funchal, Portugal
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 20, 2012

having stayed last week-end (10th to 12th February) enjoyed very much everything. From scenery to service and quality of the Hotel.

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Baltimore, Maryland, USA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 11, 2010

I stayed here with a friend in July 2008. The hotel was beautiful and the restaurant was fantastic. We got here easily in a cab from the bus station and all of the tours we took picked us up from the hotel. It is easy to get to the volcano, rainforest, and waterfall from this hotel. The landscaping around the... More

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San Jose, Costa Rica
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed October 14, 2008

Cataratas Resort right know work with a new management, is making a lot of improvement, the costumer service is good, the employes are nice people. The food is really good, the room I get was comfortable and very clean. I totally recomend this place!!

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San Antonio, Texas
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed July 11, 2008

In my opinion, the best thing about Cataratas Resort is their website. We booked two rooms in the hotel directly with our friends from their website which makes this place look fabulous. After seeing the property, we all agreed that this hotel is a "use to be". They make it sound like the waterfall is just a hop, skip and... More

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Santa Monica, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2007

After reading the reviews, we were reluctant to book this hotel but it was one of the only ones available during peak high season. Contrary to other reviews, the hotel is not hard to get to. You have to drive down an unpaved road for a while but as long as you pay attention to signs and maybe stop and... More

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 23, 2006

Located on the outskirts of La Fortuna, this is a small hotel .... almost a motel as most of the rooms are in a series of small buildings. It is my understanding that it is under new management and has recently reopened. It wasn't very busy when I was there with a small group in late December. The staff was... More

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San Francisco, CA
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
110 helpful votes 110 helpful votes
2 of 5 stars Reviewed August 30, 2005

I hate to be negative about a place that seems to try hard. But this place, in a word, is: CREEPY. During our three night stay my girlfriend and I: 1) Never saw anyone in the pool 2) Never saw anyone from the hotel in the restaurant 3) Never saw any guests walking around the grounds (though we did see... More

Was this review helpful? Yes 4
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Additional Information about Cataratas Resort

Address: La Fortuna De San Carlos, La Fortuna de San Carlos, Arenal Volcano National Park 9999, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cataratas Resort 3*
Also Known As:
Cataratas Resort Costa Rica/Arenal Volcano National Park

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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