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Hotel Santa Maria Inn

800 M NE From the Pacific Gas Station, Rio Segundo de Alajuela, Costa Rica, Alajuela 20109, Costa Rica
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Hotel Santa Maria Inn
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Hotel Santa Maria Inn
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97 Reviews from our TripAdvisor Community

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Traveler rating
    42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 26, 2015

Second time staying here. This is a basic but well maintained place. Don't expect any kind of toiletries (well, there is hand soap) but the place is clean and towels and sheets are decent. People here are super kind and helpful, my flight was late in the afternoon and they let me to stay waaay after the checkout time. There... More 

Was this review helpful? Yes
Ricardo V, Gerente at Hotel Santa Maria Inn, responded to this review

Dear Guest, Thank you so much for your nice review for our hotel. We are glad you had a good time! A good service is always what we try to do every day with every single guest. Hope to see you again! More 

Layton, Utah
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 20, 2015

We just stayed here one night before heading to the airport in the morning. Rodrigo was very polite. Parking was tight but it looks like they are in the process of improving that. The far back yard where they served breakfast was a little oasis. Breakfast was bigger than any other place we stayed which was nice. We enjoyed picking... More 

Was this review helpful? Yes
Ricardo V, Gerente at Hotel Santa Maria Inn, responded to this review

Dear Guest, Thank you for all your nice comments to our hotel. We are glad to hear that you had a good time during your stay. We always try to serve a really good breakfast, that is part of our service for you to enjoy it, good to hear that the work is going in the right direction. If you... More 

Escondido, California
Level Contributor
5 reviews
5 of 5 stars Reviewed February 6, 2015

Great hotel very close to the airport. Excellent family and staff. Would stay there again. Breakfast was great and also enjoyed Jalapenos downtown. Great beef enchiladas. Met some very nice folks from Canada and was able to recommend some adventures up near Arenal.

Review collected in partnership with this hotel

Was this review helpful? Yes
Ricardo V, Gerente at Hotel Santa Maria Inn, responded to this review

Dear Guest, Thank you for all nice comments. We are glad to hear that you had a pleasant stay and breakfast at our hotel, that keep us motivated to improve our service. Hope to see you again! More 

Tehachapi, California
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 16, 2014

I scheduled this hotel the day before my flight out of Costa Rica, which is a great way to begin and end a trip. Car rental place brings you here and the hotel shuttle takes you to the airport. I will use it on my next trip for both arrival and departing. Clean, reasonable, comfortable, and they have hot water... More 

Was this review helpful? Yes 1
Ricardo V, Gerente at Hotel Santa Maria Inn, responded to this review

Dear Guest, Thank you so much for all your grear comments. We are greatful that you had enjoy your stay with us. Cleaness and service is what we always try to improve daily. Hope to see you soon. Regards More 

Grapevine, TX
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 5, 2014

We are not usually particular, but had to pay $200 just to cancel our reservations and get the man to open the locked gate. Rooms and beds looked like an old asylum ward. Dirty curtains were blowing out the windows.

Was this review helpful? Yes
Ricardo V, Gerente at Hotel Santa Maria Inn, responded to this review

Dear Guest, We are sorry of your disappointment as a client. But the things you wrote are false information. If you see cleanliness and service are the points in which we make our best. Your situation was that you want a Casino inside the hotel, but we don't have a Casino in the hotel. According to our cancellation policies cancelations... More 

Quispamsis, Canada
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 10, 2014

Ricardo and the staff are very welcoming and hospitable. Airport pickup was very much appreciated after a long day of travel. The hotel is close to the airport but not so close. I passed many that would have been noisy. This was a nice quiet hotel to rest before and after air travel. The family restaurant recommended down the street... More 

Was this review helpful? Yes 1
Ricardo V, Gerente at Hotel Santa Maria Inn, responded to this review

Dear Guest, Thank you for all your great comments and the great score you gave us. Your lovely comments keeps us motivated to keep working the way we are doing it and even improving some of them. We would love to have you here again, always welcome at Santa Maria Inn. Best Regards, Ricardo Varela. More 

Jacksonville, Florida
Level Contributor
124 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed May 8, 2014

This hotel is located about a 5 minute drive from the airport and is perfect for a stopover for people who are arriving or departing. We stayed here for our departure. The staff were very courteous and helpful. The rooms were clean. The shuttle to the airport was included in the room fee and the driver was right on time.... More 

Was this review helpful? Yes
Ricardo V, Gerente at Hotel Santa Maria Inn, responded to this review

Dear Guest: Thank you for your time for writting us the review. Thank you for all your nice comments, that keeps us improving our service! It would be a pleasure to have you here again! Best Regards from Costa Rica, Santa Maria Inn! More 

Regina, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 1, 2014

Our family has stayed here a couple times now and both times have been terrific. The rooms are very clean and comfortable, the beds are great and the staff are wonderful. You are made to feel more like family than simple patrons of the hotel. In fact they go above and beyond what would be expected! This time we not... More 

Was this review helpful? Yes 1
SLC
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed January 16, 2014 via mobile

HORRIBLE! Ridiculously expensive for what you get. We booked this hotel with our disability dog. We confirmed twice we had him. When we arrived, they charged another $50. Then the manager told us we had to keep him in a broom closet in the janitor's room. We refused, of course. The showers were freezing, there was no towel rack in... More 

Was this review helpful? Yes
Ricardo V, Gerente at Hotel Santa Maria Inn, responded to this review

Dear guest: Thank you for your time spend on writing this review. We are sorry for the disgust you had. The reservation you made was for type of room and not for number of people. Our reservations policies for dogs stipulate that pets pay $15 each and with a maximum weight of 10 kgs. And because your dog was too... More 

Gallatin Gateway, Montana
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 30, 2013

We stayed here one night before a flight out of San Jose the following morning. It was cute, small, like a renovated house turned into small hotel. There was an earthquake while we were there, which was crazy. The room was comfortable and just what we were looking for after a long trip backpacking through Nicaragua and Costa Rica staying... More 

Was this review helpful? Yes 1
Ricardo V, Gerente at Hotel Santa Maria Inn, responded to this review

Dear guest: Thank you for all your incredible comments, it's pleasure for us to serve you beyond the way you expected, that keeps us motivated to keep working that way! It would be a pleasure to have you here and your family again. Hope to see you soon, best and sincerely regards, Ricardo Varela. More 

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