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Holiday Inn Express San Jose Airport

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1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica
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Holiday Inn Express San Jose Airport
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Holiday Inn Express San Jose Airport
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473 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlottesville, Virginia
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

All the reviews mention this place is super close to the airport and includes a nice breakfast .... What I want to mention is the entire staff treats you like family. Everyone is sweet & helpful. Calm & professional. I knew anything I needed would be taken care of . Feel comfortable planning to let this staff be responsible for... More 

Was this review helpful? Yes
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear j314, thank you so much for writing such a delightful review about our hotel. We are really proud and happy to learn how much you liked our hotel and all of its services and how friendly and attentive you found our entire staff. It is our hotel's idiosyncrasy to always go above and beyond in provinding our guest with... More 

connecticut
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here the last night of our trip to make the airport hassle easier. Great choice. Check in was not too difficult even though there were eight in our party. Big help was the fact they can process your departure fee at the front desk for a small additional fee ($4.00). This avoids what can be a long line at... More 

Was this review helpful? Yes 1
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear ctree31, thank you for sharing such a thorough review about your experience in our hotel. We are thrilled that your stay with us was a complete success and that you found everyhting we had to offer up to your expectations. Our guests' comfort and satisfaction is extremely important for us so we make it our endeavor to make each... More 

Salina, Kansas
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is excellent! Completely suited for travelers from other countries. They were able to exchange money for me. I was able to pay my exit tax in a timely manner. Every staff person I had exchanges with were pleasant and helpful. My room was very clean. My bed was very comfortable. And the shower/bath was spotless and had great... More 

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Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear tinyfin, thanks for posting your very nice comments. You have totally made our day by letting us know that you found everything in our hotel just perfect. We are totally committed in making each and every one of our guests feel completely satisfied and delighted to have chosen us as their hotel. We provide the highest quality of accommodations,... More 

Colorado
Top Contributor
70 reviews 70 reviews
26 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

Walk out the airport doors, cross the street and wait for the free airport shuttle, arrive in 5 minutes, check in, then head across the street and eat at Rosti Pollo (wonderful quesadilla with whole avocados sliced on just about every plate!), then have a good night's sleep and wake up the next day to a hot breakfast (try the... More 

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Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear writer1, thank you for sharing your fantastic review. We are thrilled that you did not only stayed once during your trip but twice, which means that 7your really liked our accommodations and services and that we were definitely very convenient for you (not only because we are less than a mile away from the airport but also because we... More 

Playa Hermosa, Costa Rica
Top Contributor
52 reviews 52 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Expat here on another "VISA RUN". Doing these trips ever three months. I have hugged a few pillows and tried a few mattress's in my travels. Most of the time for me I just can't get a good first nights sleep in a hotel bed. This is not good when your only staying one night for a flight out early... More 

Was this review helpful? Yes 1
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear coatiman, thanks for writing such beautiful comments about your experience in our hotel. It is very rewarding to learn how satisfied and comfortable you were during your entire stay, and more coming from a guest with so much hotel experience. We really want our guests to have all the rest and sleep they expect and deserve, and we do... More 

Senior Contributor
24 reviews 24 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here our first night in Costa Rica and also our last since it's so close to the airport. We highly recommend this spot. Everyone was very friendly and helpful plus the breakfast was much better than many other hotel breakfasts. A special THANK YOU to Cilenia Hermana at the front desk for very cheerfully allowing us back in... More 

Was this review helpful? Yes
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Melissa M, thanks for writing and sharing your wonderful comments. We are very happy to learn that you stayed with us not once but twice during your trip, meaning that you were more than satisfied with our services and accommodations and that is exactly what we are always striving for. We are lucky to have a great staff who... More 

Maggie Valley, North Carolina
Contributor
14 reviews 14 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Just returned home, after 8 days in Costa Rica. Stayed four of the nights at this hotel. Clean, very friendly staff, gave me a sack breakfast with my early flight. Location is perfect for touring. The breakfast was exceptional. Options even included local cuisine , different every day , along with usual staples. Oh, the bananas were fresh, along with... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Shirley1940, thanks for sharing your great opinions of our hotel. We are elated that your stay with us was such a success because we are always striving for our guests' complete satisfaction. We love it when our guests leave our premises content and happy with their experience. By providing them with very comfortable accommodations and wonderful services we cater... More 

Contributor
15 reviews 15 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2015 via mobile

Clean, comfortable, easy access to rental car return, and free shuttle to airport! Hot breakfast was OK... Not fab. But for the most part, most food in Costa Rica is on the bland side. Considering hotels were overpriced in Costa Rica for bare minimum accommodations, this hotel was modern and well furnished.

Was this review helpful? Yes
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Jstringer95, we really appreciate your comments. It is very nice that our guests always find our hotel so clean and comfortable, with a very convenient location (we are less than a mile from the airport and just across our parking lot from several car rentals and some restaurants) and great complimentary services such as the free 24 hour shuttle... More 

Chatham, NJ
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 3, 2015

This is very handy to SJO airport and two chain restaurants, Denny's and Rollo Pollo. I don't come to CR to eat in that kind of place, but that's not the subject of the review. We had a king size bed room. It was on the airport side and we couldn't get moved to the backside. This is the second... More 

Was this review helpful? Yes
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear RCH-NJ, we really appreciate your comments regarding your stay with us because they provide us with your honest opinions of our hotel and the services we provide and lets us know what we can do to improve on a daily basis for our guests total satisfaction. We are happy to learn that this is not your first time with... More 

Bristol
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 24, 2015 via mobile

chose this hotel for airport shuffle. When you arrive it's worth phoning them to let them know you've arrived. Next dat very easy from hotel. Restaurants etc next door not great but this is a transit hotel. Fine for moi.

Was this review helpful? Yes 1
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Morris23burghley, thank you for your great comments about your experience in our hotel. It makes us very happy that our hotel's location was so convenient for you since by being less than a mile away from the airport lets them come and go there in very little time. Also it lets them have more time to rest and sleep... More 

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