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Holiday Inn Express San Jose Airport

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1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica
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1 room 1 guest
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Holiday Inn Express San Jose Airport
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515 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

The usual holiday inn - clean, efficient, good shower and breakfast as well as a decent shuttle service. Very big and comfortable beds with the usual choice of pillows making our last night in CR comfortable. Very american in style being so close to the airport, with a lovely Denny's across the lot.

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Inazumamazzy, thanks for posting your marvelous review. It is wonderful that you found our hotel up to your expectations, with incredibly comfortable accommodations and great services (such our tasty complimentary breakfast and the free 24 hour shuttle transportation to and from the airport among many others) that ensure that our guests are going to have a very relaxing and... More 

San Diego, California
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is just a few minutes from the airport. Great location. Very clean, affordable and comfortable. Its outside of San Jose so it's not in the congested, crowded city. There's also a Denny's in the parking lot if you want some familiar food 😊. The staff were really friendly and the free breakfast is always a plus. Although they... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear charlie1233, thank you for posting your fantastic review. We are just thrilled that you liked everything that our hotel offers and that your stay with us was such a wonderful experience. Our services are intended to make our guests have a very comfortable stay in which their main concern will be resting as much as they can. Our convenient... More 

Austin
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Arriving and departing on the red-eye, the Holiday Inn Express was a great waystation for our family on our trip to Costa Rica. Very friendly staff. Efficient two-way airport shuttle (I emailed in advance and there was someone waiting with a sign at the international arrivals). The rooms and breakfast are familiar to veterans of HI Express (with the fresh... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Dale W, thank you for posting your awesome comments about our hotel. We are very glad that we were so useful for you and your family and that you all were so satisfied with our accommodations and services. It is always a pleasure to be able to surprise our guests by being above their expectations because there is nothing... More 

Oslo
Level Contributor
100 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel (and the neighbouring Hampton Inn) is an obvious choice if you have a late arrival or early departure from SJO airport in Alajuela(San Jose). This hotel as a free shuttle service (sharing with Hampton Inn) that runs frequently from just outside arrival area at SJO and that delivers you back at entrance of departure. Even if it's a... More 

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Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear B H. thank you for sharing your very detailed review about your stay. We are very glad that we were so very convenient for you, not only because our proximity to the airport (we are less than a mile away), but also because of our great services such as our free 24 hour shuttle to and from the airport,... More 

Illinois, USA
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed for two nights in April of 2015. The first night was paid and I enjoyed my stay thus I extended and booked a second night with points. I had requested a quiet room not facing the highway and was given such. I was facing the back side of the hotel. I did not hear any traffic noise and... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear mnrteck, thank you so much for sharing such a detailed review about our hotel. There is nothing we want more than to provide our guests with a wonderful hotel expereince, and also to be able to bexceed all of their expectations as we did with you. Our staff always complies with what our guests ask and request because for... More 

Bangkok
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A couple of weeks ago, I was left stranded at the airport by the Cubana airlines, which, considering the 13 hour delay, provided me with a room at the Holiday inn express. Quite surprised by the level of competence of their staff.: smiling, knowledgable and helpful. The rooms are well appointed and the noise of the planes is not disturbing.... More 

Was this review helpful? Yes 2
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Albkk, thank you for sharing your fantastic comments. You have really made our day by letting us know how pleased you were with all of our services because that is exactly what we want, we strive to make our guests feel more than welcome, to let them know that our amazing staff will always go above and beyond to... More 

Sydney, Australia
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed July 29, 2015

This hotel is one mile from the international airport in San Jose. It has a nice pool and gym, is opposite a Denny's, a casino and a chicken fast food shop. Breakfast is included and is surprisingly comprehensive. Wi-Fi is fast and free. A one night stay cost us $US 102.84 inc. all taxes. The bath/shower had the worst shower... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear CashoCronulla, thank you for sharing your amazing comments. We are delighted that you liked everything about us, starting by our very convenient location (we are less than a mile away from the airport and just across our parking lot from several car rentals, a couple of restaurants and a casino). Our wonderful services are very practical and they definitely... More 

Worcester MA
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 29, 2015

As an airport hotel we were not expecting much. But this turned out to be a very positive experience. We stayed there the night we arrived in Costa Rica and the night before we left as our house was 3 hours away. The person who checked us in both times was very helpful and kind. The most impressive thing was... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear DeanDD, thank you so much for posting such fabulous comments about our hotel. We are totally committed in making our guests experience all the comfort and relaxation possible during their entire stay, we also want them to make them feel right at home, surrounded by a very attentive and professional personnel whom are always going one step ahead in... More 

Vienna, Austria
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 28, 2015

We have checked in with Katharina who was extremely friendly and very professional which made us so happy and got a great impression about Costa Rica for our first visit! Room was ok and breakfast was good. We did not hear any noise from the airport even it is so near. Highly recommended for short stay.

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Wannabinder, thank you for sharing your marvelous comments. We are totally elated whenever our guests congratulates us of what a wonderful staff we have. We are very lucky to have people like Katharina working with us, people that really do epitomize what this hotel is all about, making our guests feel very welcome and providing them the most professional... More 

Washington DC, District of Columbia
Level Contributor
104 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 20, 2015

This hotel was great for our night before a 7am flight. Checkin and staff were helpful and friendly. Shuttle worked well. There are two restaurants for meals. Free breakfast. Rooms were fine and clean. We could have enjoyed pool if it weren't for rain. You can pay Airport departure tax in hotel which is helpful.

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear ghibesan, thank you for your amazing opinion about your experience with us. We thrive on our guests' comfort, so we do everything we can to pleased them and make their stay with us a very relaxing and hassle free experience; that is why our entire personnel are so attentive and efficient and why we offer the most comfortable and... More 

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