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Holiday Inn Express San Jose Airport

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1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica
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Holiday Inn Express San Jose Airport
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Holiday Inn Express San Jose Airport
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499 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Level Contributor
96 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was great for our night before a 7am flight. Checkin and staff were helpful and friendly. Shuttle worked well. There are two restaurants for meals. Free breakfast. Rooms were fine and clean. We could have enjoyed pool if it weren't for rain. You can pay Airport departure tax in hotel which is helpful.

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear ghibesan, thank you for your amazing opinion about your experience with us. We thrive on our guests' comfort, so we do everything we can to pleased them and make their stay with us a very relaxing and hassle free experience; that is why our entire personnel are so attentive and efficient and why we offer the most comfortable and... More 

Redding, California
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here the night before we flew home to California. The front desk people were efficient and helpful. Our room was clean and beds were comfortable. Wifi was fast and there were ample computers in the lobby to check in and print our boarding pass. The breakfast was above average with good fresh fruit. The room was quiet for being... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Sandradot, thank you for sharing your wonderful review about you stay in our hotel. The hotel's outmost desire is to make our guests feel completely satisfied and comfortable during their entire stay that is why we have such a amazing staff that are always going overboard in making sure that all of our guests have everything they need to... More 

Hamilton, Bermuda
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is functional at best, ok for a very brief stay before or after a flight with good shuttle service from the hotel. We used the hotel for a brief overnight stay prior to a flight and it was ok. The staff are very friendly and very helpful. The hotel itself appears to be clean but it's tired, drab... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear PaulAndrewWatson, thank you for sharing your review, we really appreciate our guests' feedback. We are very glad that you liked the services we offer (such as the free 24 hour shuttle service to and from the airport among others) and our staff so helpful and friendly. Our hotel's brand is very strict about how each of the hotels that... More 

common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here our last night in Costa Rica before we had a morning flight. The staff was very friendly and helpful. There is a complimentary airport shuttle and a free breakfast. If you're leaving before the breakfast starts (at 6am) they'll even wrap up a breakfast for your to take to go. The rooms were spacious and clean and the... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Cara H, thank you so much for your wonderful review. We are a hotel whose priority is always our guests' comfort and complete satisfaction with everything we have to offer, so whenever our guests share reviews like yours, we feel very satisfied because we have indeed accomplished it. By providing the best services possible like our complimentary breakfast (and... More 

Edmonton, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Besides a convenient airport shuttle service (15 minutes) this hotel has a full service concierge who arranged day trips for the last two days of our visit. HIGHLY recommend this establishment with friendly staff and all of the amenities.

Was this review helpful? Yes 2
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear coyotemuse, thank you so much for sharing your marvelous review. It is always very gratifying when our guests are so satisfied with us, from our comfortable accommodations filled with all the amenities they might need to our very good and practical services such as our free 24 hour shuttle service from and to the airport (every 15 minutes) and... More 

Atlanta, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This staff at this hotel was friendly. The hotel was clean and the breakfast was pretty good and had many different foods to choose from. It is also close to the airport which is great. It had a free shuttle bus from the airport to the hotel.

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Diane M, thank you for your terrific review about your stay with us. We are thrilled that you were so satisfied with our hotel and that you found our location so convenient since we are less than a mile away from the airport. Also it is wonderful that you liked our services so much like our complimentary breakfast (which... More 

Kansas City, Missouri
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at the Holiday Inn Express for one night in order to catch an early-morning international flight. We came in from where we were staying in Puerto Viejo de Talamanca, Costa Rica, which is a 5-hour drive from the airport. We knew that we'd need to book a hotel to make it easier for our travel plans, so we... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear KRK-8, thank you for sharing your valuable feedback about your experience in our hotel. Our outmost desire is to make all of our guests feel completely satisfied with our services and accommodations since we have always followed the highest standards regarding our guests comfort and satisfaction. Please accept our most sincere apologies for the inconvenience you experienced with the... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff there were amazing! Great authentic breakfast! I was different everyday! The shuttle runs 24 hrs. a day. The rooms were very clean and accommodating. Our a/c broke in the room and maintenance replaced the whole unit within 10 minutes! Great service!

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear Mark P, thank you so much for your amazing comments. We are very happy to learn how much you liked our hotel, from our very comfortable accommodations to our great services (such as our complimentary breakfast which we try to make as varied and tasty as possible and our free 24 hour shuttle service to and from the airport... More 

Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

For the price, this place is DEFINITELY worth the cost. After spending 16 days in CR, this was a great way to spend the final day--clean, comfortable, quiet rooms, helpful staff, and a great breakfast to see us on our way to the airport. Would stay again!

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear gabgar1979, thanks for posting such a fantastic review. We are totally delighted to have been able to surprise you in such a pleasant way, exceeding your expectations with everything we have to offer, starting with our very comfortable accommodations, our great services (like our complimentary breakfast and free wifi among many others) and a staff who are always bending... More 

Santiago de Puriscal, Costa Rica
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you are not quite ready to enter the wilds of Costa Rica, or you want to start getting use to being the the US again.. this is your place... you would think you are in the US - everything looks, acts and even talks like you are in the states! Good rooms, free shuttle that actually leaves on time,... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Airport, responded to this review

Dear TomaShultz, thank you so much for writing and posting your sensational comments about our hotel. There is nothing we want more than to please our guests and comply with everything they might need for their total comfort and well being during their entire stay. Our hotel and its staff really do go the extra mile in making our guests... More 

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