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Courtyard by Marriott San Jose Airport Alajuela

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Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica
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Courtyard by Marriott San Jose Airport Alajuela
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Courtyard by Marriott San Jose Airport Alajuela
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390 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Courtyard by Marriott San Jose Airport Alajuela
See the most recent reviews
Los Angeles, California
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 19, 2014

We stayed at Courtyard by Marriot San Jose Airport the very last night of our 7 day trip to CR. It was inexpensive and conveniently located next to the airport with a free shuttle that takes you to and from. We were impressed by how new and tastefully decorated the hotel appeared, although it's in downtown and the scenery isn't... More 

Was this review helpful? Yes
Luis S, Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Thank you for sharing your experience at the Courtyard San Jose Airport Alajuela through Trip Advisor. We appreciate your feedback about our shower; we shared it with the staff. However are delighted to hear that you had a great stay. With a spirit to serve, we take great pride for exceeding your expectations. Your feedback is integral to our ability... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 12, 2014

Recently visited Costa Rica with my friends for our yearly reunion. The hotel is nice and well maintained, but we had terrible experience with their service. We had half a day to relax before we had to take the flight back home. Therefore, we decided to take a cab around town and go to casinos. We asked the front desk... More 

Was this review helpful? Yes 2
Daniela O, Owner at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Guest Thank you very much for shared your more recent experience in Courtyard San Jose Airport Alajuela. I take this opportunity to apologize for the inconvenience during your stay, we have shutlle service bu is only Aiport - Hotel. we have private trasnportation company but is separate from the hotel, you can be assured that your comment was evaluated... More 

Raleigh, North Carolina, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 11, 2014

The room was slightly inexpensive, relatively speaking. However, all the food and beverage options were significantly overpriced. A single drink was 27 USD! The restaurants in Mango Park(adjacent) are far superior in terms of quality and value/cost, even though all of the wait staff treated me like an ebola patient had sat at their tables.

Was this review helpful? Yes 1
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Mr Wogan: Thanks for your review we appreciate your time to share your experience with Trip Advisor readers, our Restaurant offers a variety of food and drinks options with different prices according to the quality of the product you choose as you mention in addition our guests can choose from the restaurants in the Plaza Mango just by crossing... More 

Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2014

WE recently traveled to Costa Rica for our first time and did all our planning ourselves. We chose this hotel because it was close to the airport and we were arriving late at night and provided a free shuttle service. We thought we would shuttle to the hotel and then back the next morning to rent a car. We had... More 

Was this review helpful? Yes 1
Luis S, Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Guest, Thank you very much for shared your more recent experience in Courtyard San Jose Airport Alajuela. I take this opportunity to apologize for the inconvenience during the check in process, specifically with your room bed type assigned on the first night. You can be assured that your comment was evaluated with our staff. We are very glad to... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 2, 2014

Excellent service and very good rooms. In my opinion this hotel has one little problem-it is far from downtown San-Jose. Breakfast expensive but rooms priced very reasonably.Mango Plaza across offers a good variety of restourants

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MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Michael b: My staff is pleased to find out that you found our rooms and service excellent. Regarding our location in reference to Downtown San Jose, I agree the International Juan Santamaria Airport, located in Alajuela is about 20Km away from. As an Airport hotel our premises are closer to downtown Alajuela, about 5 min driving. If you have... More 

Amsterdam, The Netherlands
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 31, 2014

Everyone who worked at the hotel was so nice to us. My mother is in a wheelchair, and the staff did their very best to help her with whatever she needed. They also had a wheelchair for her to use at the hotel. I enjoyed using the gym, and appreciated the free laundry service (the only thing I would say... More 

Was this review helpful? Yes
Luis S, Guest Relations Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Guest, thank you very much for shared your experience in Courtyard Marriott Alajuela, it's very exciting know that our genuine engagement with our guests is appreciated for you. We hope to see you soon My best Regards Luis Sandoval Guest Care Manager Courtyard San José Airport Alajuela More 

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 26, 2014 via mobile

Basic room with hair dryer, tv, wifi, pool, and free shuttle to the airport. Also clean room with a complimentary bottle of water. Just make sure you drink the right bottle. They have different bottles that will be charged. There are a few restaurants in the same complex. 1 mile from town and 30 min from central market in San... More 

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MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear guest: We appreciate your review with trip advisor readers, just wanted to clarify that our shuttle starts at 04:00 am and breakfast begins at 04:00 as well since we are the closest property to the airport you can take advantage of a great breakfast before your departure to the airport. Hope you have accomplished the purpose of your trip.... More 

Playa Hermosa, Costa Rica
2 reviews
5 of 5 stars Reviewed October 24, 2014

We have stayed at this hotel many times for all of the reasons listed by many travelers, good service, clean hotel, good food, convenient location, reasonable prices. But our stay on October 3, convinced us that this hotel is really unique when it comes to customer service. We arrived late in the day to discover we had a major problem... More 

Was this review helpful? Yes
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Betty: Reviews like yours motivates our associates in this case I will share your comment with Osvaldo, I'm sure he will be thankful for such a great public recognition. Our team is always looking for options to create connections and memorable experiences with our guests. Thanks a lot for sharing your experience and hope to see you soon. Pura... More 

Lisbon, Portugal
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 23, 2014

After 17 hours and 3 flights, arriving at night at San José airport, it was nice to see the hotel shuttle van waiting for us just past the swarm of "official" and "not that official" taxis. But the good stuff was yet to come. After less than 5 minutes we were entering the hotel. Greeted and checked in, the hotel... More 

Was this review helpful? Yes
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Guest: thanks so much for sharing your experience with trip advisor readers your positive comments motivate us to persue service excellence and attention to details. We are glad to know that you were able to find our shuttle inmediately considering the amount of people, drivers and tour guides awaiting at the exit door of the International Airport. Hope that... More 

Denver, Colorado
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2014

Perfect location for last night before flying out of SJO next day. Really fantastic customer service, great breakfast and very modern up-to-date hotel. Three couples finished our week-long Costa Rica vacation with a night at Courtyard Marriott San Jose Airport. I'm planning a return visit with my family and will definitely stay again; super convenient, multiple restaurants nearby for dinner,... More 

Was this review helpful? Yes 1
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear guest: my front desk team is highly motivated by your review and we wanted to thank you for sharing your comments with the trip advisor comunity. We hope you have had a great time while visiting Costa Rica. Pura vida :) More 

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