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Courtyard by Marriott San Jose Airport Alajuela

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Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica
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Courtyard by Marriott San Jose Airport Alajuela
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565 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Courtyard by Marriott San Jose Airport Alajuela
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Shelby Township, Michigan
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 14, 2015

My family of 4 stayed here on arrival into San Jose for a week trip in Costa Rica. This was a good option since it had a free shuttle from the airport and we were not renting a car. The hotel is right across the main road from the airport. The website says the shuttle runs until midnight. We were... More 

Was this review helpful? Yes
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Kyle S: We are happy to find out that our shuttle was able to exceed your expectations regarding airport pick up, I will share your review with the shuttle company to motivate them to extend their service after mid night. Always a pleasure for us to deliver the best service possible. Pura VIda:) More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 13, 2015

I am writing this review as we are about to head out to the airport from this hotel. Great service! Good location to the airport, we used this hotel as a fly-in and fly-out location. You would have to stay at other hotels in other parts of the country to do usual touristy stuff. However, during our stay, we found... More 

Was this review helpful? Yes
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Ajafri: Appreciate your review and time invested to share your experience with our staff and our property your recognition reinforce our commitment to deliver and exceed your expectations. As a suggestion for your next visit, Alajuela offers a lot of options to visit and experience the adventure from Costa Rica, such as Sarchi, Poas Volcano, La Paz Waterfall and... More 

Albuquerque, New Mexico
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed June 13, 2015

Not only the location is perfect close to the airport but the accomodations are the best, very modern and new hotel with everything you need. What makes it the best is the service of their staff, especially would like to mention and thank Daniela Osorio & Diana Mora at the front desk. Their smile and kindness surpasses the customer service!!... More 

Was this review helpful? Yes
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear CR-USA-Travelers: Thank you so much for your review and recognition to our staff they are motivated every time we share with them reviews such as this one Where Daniela & Diana were able to exceed your expectations. We are looking forward for your next visit and hope you have accomplished the purpose of your trip. Pura Vida:) More 

Baltimore, Maryland
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 13, 2015

Great location, 5 minutes to airport. Free shuttle every 30 minutes. Marriott rewards members get free breakfast, which was really good. Friendly, attentive staff. Beds were very comfy, slept well after a long week touring beautiful Costa Rica!!

Was this review helpful? Yes
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Lisalisa21042: Thanks for your review and recognition for our staff for their service and attention, we will share your review to motivate them to keep up with their job. Pura Vida:) More 

Los Gatos
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 11, 2015

Our room was quiet,spacious, clean, comfortable and nicely decorated. Very nice experience. Staff surprisingly warm and friendly for a chain hotel. The breakfast buffet was delicious and high quality, We'll definitely stay here again.

Was this review helpful? Yes
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear 927EricB: Thank you very much for sharing your review with trip advisor community, we appreciate your kind recognition of our staff and your comment motivate them to keep up their good work. Hope you plan to come back and we will look forward for your next visit to Alajuela and our Courtyard. Pura Vida:) More 

Henderson, Nevada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 6, 2015

As Courtyards go, I would place this property at the top of the list of Courtyards I have stayed at. The staff was incredibly friendly and helpful. Karla Barrera and Jorge in the restaurant were awesome hosts, beyond servers. Dinner was better in the hotel than the restaurants across the way. Only a couple of minor Con's: 1. Reduced water... More 

Was this review helpful? Yes 1
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Big_D_in_Las: Reading your kind review and recognition to our restaurant staff is how we are able to let them know that they were doing a great job during the last visit to Costa Rica, We have sent our engineering team to verify the water pressure in several rooms to make sure that everything is working properly, something important to... More 

Monett, Missouri
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 6, 2015

Stayed here before and after Habitat build. Great service! If taking a side trip ask for Luis out front! Took us to San Luis Canopy Tour and was a great guide all day! Food good but pricey Walmart next door and great food at TacoNTento across parking lot!

Was this review helpful? Yes 1
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Allen Burnz: we appreciate the time invested to share your experience during the visit to our Courtyard San Jose Airport Alajuela; our staff is proud to deliver the best service possible and suggest options when you plan to visit Alajuela or near surroundings, don't forget to consider for your next visit the Tabacon spring waters and Arenal, same as... More 

Alajuela, Alajuela, Costa Rica
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 6, 2015

Great attention and very good food service at a reasonable price. We rent a conference room every saturday for over a year now. They have always accomodated all our special request. Zero complaints after all this time. The buffet breakfast is great also!

Was this review helpful? Yes
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Esteban C: Thanks for your review, recommendation and recognition to the quality of food and service you have been able to experience during your visits. Our staff is thankful for your recognition and looking forward for your next event with us. Pura Vida:) More 

Greater Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 5, 2015

I travel to Cost Rica on business often and for the past two trips I have stayed at this hotel. The place is fairly new, modern, and very clean. What separate this hotel from other in Costa Rica is their people. Customer service is great!!! The staff is very friendly, always with a big smile on their faces. The best... More 

Was this review helpful? Yes 1
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Reynolsan: On behalf of the Courtyard San Jose Airport Alajuela Team, we would like to thank you for sharing your review based on your experience during your visit to our Hotel. We are proud to count with Eliana in our team as many have known, she is one of the employees with several mentions in Trip Advisor and we... More 

Mission Viejo, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 3, 2015

My family and I stayed at this Courtyard Marriott the night before we flew home from our wonderful trip to Costa Rica. 3 days later, it was time for me to go through all my photos and put together our memory book only my camera was no where to be found. My husband tore the house apart and we exhausted... More 

Was this review helpful? Yes
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Leslie V. Thank you so much for taking time to recognize the Courtyard San Jose Airport Alajuela Team and also sharing your experience with the Trip Advisor community. We have shared your review with our housekeeping team and Diana who was able to coordinate the delivery of the memories you had from your visit to Costa Rica, we are... More 

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