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Courtyard by Marriott San Jose Airport Alajuela

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Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica
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Courtyard by Marriott San Jose Airport Alajuela
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526 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Courtyard by Marriott San Jose Airport Alajuela
See the most recent reviews
Miami Beach, Florida
1 review
5 of 5 stars Reviewed May 21, 2015

Excelent recommendation to all those who are looking for hotel un Alajuela Costa Rica, Alajuela Courtyard Marriott hotel is perfect choice for you stay , i want to give special recognition to Eliana from restaurant she was so nice , Kind and lovely with us.

Was this review helpful? Yes
Luis S, Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Cristina V Thank you for sharing your experience at the Courtyard San Jose Airport Alajuela through Trip Advisor. We appreciate your feedback and are delighted to hear that you had a great stay with Us. With a spirit to serve, we take great pride to exceed your expectations. Your feedback and comments will be shared with Eliana and the... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 21, 2015

This was a lovely hotel with a great restaurant. What was even better than all was the service we received while at this hotel in particular Eliana she took care of us a couple of nights in the restaurant and she was GREAT!!! She took extra time and effort to make us feel welcome during each of our visits downstairs.... More 

Was this review helpful? Yes
Luis S, Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear mb042085 Thank you for sharing your experience at the Courtyard San Jose Airport Alajuela through the Trip Advisor site With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback and comments will be shared with Eliana and the team to... More 

Los Angeles, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 21, 2015

We never made it into San Jose to shop, so how convenient to visit the Walmart next door, for t-shirts and coffee at a discount. There's also a strip of restaurants across the way, where we had lunch. There wasn't much choice on the road in from Arenal, so we appreciated this, although the food was pricey. The Courtyard also... More 

Was this review helpful? Yes
Luis S, Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Susan G Dear Ms. Hollis, Thank you for sharing your experience at the Courtyard San Jose Airport Alajuela through Trip Advisor. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Regards Luis Sandoval More 

North Bend, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 20, 2015

This was the perfect hotel to stay in before my early morning flight back to the US the next morning. Service was impeccable, ease of check-in pleasant, good food anddrinks at the restaurant, 24 hour service and quiet. Surprisingly quiet considering we were only 2 km from the San Jose airport.

Was this review helpful? Yes
Luis S, Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear NeverdullLeslie Thank you for sharing your experience at the Courtyard San Jose Airport Alajuela through the Trip Advisor site We appreciate your comments and are delighted to hear that you had a great stay with us. We feel great pride to know that our staff exceeding your expectations with their effort. Thank you again for your time and come... More 

Slough, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 19, 2015

Stayed here for 1 night as we had a morning flight the next day. Exactly what we needed. Rooms clean, spacious and well equipped. Close to a few shops/restaurants but that is about it. Shuttle to the airport really handy as well!

Was this review helpful? Yes
Luis S, Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Jack M Thank you for sharing your experience at the Courtyard San Jose Airport Alajuela through the Trip Advisor site We appreciate your comments and are delighted to hear that you had a great stay with us. We feel great pride to know that our staff exceeding your expectations with their effort. Thank you again for your time and... More 

Southern California
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 19, 2015

We stayed here night after landing at SJO in late April and day before flying out in early May 2015. There are many pros to staying at this hotel: next to Walmart (need to review that in another section); next to Mango Plaza which we did not realize when we arrived late at night – has a few restaurants to... More 

Was this review helpful? Yes
Luis S, Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear SoCalCouple050 Thank you for taking the time to share your comments in regards to your recent stay at the Courtyard San Jose Airport Alajuela. We see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “4”; however, we also noticed that there were several missed opportunities especially during the... More 

San Diego, California, United States
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 18, 2015

We needed a hotel for one night before our trip back to the US after our week of vacation in Costa Rica. So glad we stayed in this hotel, it is located in a very safe area. There's a huge Walmart and lots of restaurants nearby practically a five minutes walk. The rooms are roomy and the bed were so... More 

Was this review helpful? Yes
Luis S, Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Grace H Thank you for sharing your experience at the Courtyard San Jose Airport Alajuela through the Trip Advisor site We appreciate your comments and are delighted to hear that you had a great stay with us. We feel great pride to know that our staff exceeding your expectations with their effort. Thank you again for your time and... More 

Victoria, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 17, 2015

We stayed at this hotel for one night prior to our flight leaving Costa Rica. We were initially looking for a simple hotel next to the airport. We were really blown away by this hotel. The hotel is new and modern and offers a short complimentary shuttle ride to the airport. Next to the hotel in the same square are... More 

Was this review helpful? Yes
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Bruce R: By reading your kind review which we all very much appreciate, we would like to thank you for the time to share your experience with the trip advisor community and recognizing Noilyn at the Front Desk for taking care of you by arranging the car return in the hotel, this detail is with no doubts a great... More 

Bend, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 17, 2015

This trip To Heredia was very productive thanks to the amazing hotel. The biggest charge however was how helpful the entire staff was to take care of me while I was here. Fantastic transportaion to my meetings and great meals. And Oh so friendly people. Big Thanks to Carolina ;-), Eliana :-), Roberto, Brian, Diana :-), Julliette, and everyone else... More 

Was this review helpful? Yes 1
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Michael R. Thank you so much for your review and recognition to our staff: Carolina, Eliana, Brian and Roberto at the Centro restaurant; Diana and Juliet at the Front Desk but mainly to our great housekeeper, Victoria; they appreciate your comments since housekeepers don't have the same opportunity as others in the froint of the house but they are... More 

St. Louis, Missouri
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed May 16, 2015

We used the Marriott Courtyard as our start and end of our adventure to the caribbean side of Costa Rica. The Marriott's shuttle at the airport was a little slow in picking us up and there are no signs on where to pick up the shuttles for the various hotels. But, we made it to the hotel and the check... More 

Was this review helpful? Yes
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this review

Dear Candd1: I would like to thank you for taking the time to share with the trip advisor community your detailed review about your experience during your visit to Costa Rica, hope you have found your visit productive to take a breath and recover energy to continue with the daily tasks. As you mentioned we have the priviledge to be... More 

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