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Holiday Inn Express Trussville

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5911 Valley Road, Trussville, AL 35173
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1 room 1 adult
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Holiday Inn Express Trussville
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60 Reviews from our TripAdvisor Community

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East Point, Georgia
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were in town for our granddaughter's volleyball tournament in Birmingham. We found this hotel online. Its not as close to Birmingham as we would have thought, but we had a scenic ride into town. The hotel is in process of extensive renovation, but it did not affect the quality of pur stay.

Helpful?
Thank beverlyh482
Clinton, Tennessee
2 reviews
4 of 5 stars Reviewed 1 week ago

The room and staff were very nice and helpful. I couldn't give it a better rating as the place is undergoing renovation. If I ever go back to Trussville, I'd definitely stay there again. I was there to attend my grandmothers funeral and had booked two nights because of bad weather but had no problem when I could leave after... More 

Helpful?
Thank Sandy C
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 6, 2015 via mobile

Rented a suite...112...it smells liked someone peed in the floor...bathroom also smelled...toilet was way low on floor....refrigerator is uneven on floor making it difficult to open door...so the nxt day we had them to move us to suite 113..totally different. .clean..smelled great ..no problems....if it hadn't been for that experience I would had given a 5 star...the person in charge... More 

Helpful?
1 Thank Deanna S
IHGCare, Guest Relations Manager at Holiday Inn Express Trussville, responded to this review

Dear Deanna S, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It sounds like we fell below your expectations due to the several cleanliness problems that you encountered with your... More 

1 review
1 of 5 stars Reviewed August 22, 2015 via mobile

We checked in on a Friday afternoon myself and my husband , my brother in law and his wife and 2 kids. Janine was awful ! I have no clue what her issue was this Friday afternoon ?!? She took over and hour to check us in. She copied my brother in laws Credit card and drivers license which is... More 

Helpful?
Thank Marquita K
IHGCare, Guest Relations Manager at Holiday Inn Express Trussville, responded to this review

Dear Marquita K, Thank you for being an IHG Rewards Club member and giving a feedback about your stay. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary performance at the front office during check-in. Your comments about the slow check-in process and the uncalled... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 17, 2015 via mobile

We stayed here overnight while on a trip to Tennessee for our honeymoon. We arrived around 11:30pm..check in was a breeze. Not a bad hotel for a decent price. King bed, non-smoking room was clean. Only issue was an outdated, very squeaky fan and the room was uncomfortably warm when we entered, otherwise it would've been a 5Star. Checked out... More 

Helpful?
Thank Mark K
Occoquan
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 8, 2015 via mobile

Janine welcomed me when I came into the hotel. She was very friendly and helped me upgrade my reservation to get just the rooms I wanted at a great price! Later in the evening, Janine was very quick to bring linens to our room for the sofabed (there was only a pillow in the closet, no sheets or blankets). LOVED... More 

Helpful?
Thank Lori B
Nashville, Tennessee
Level Contributor
122 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed August 3, 2015

This Hotel was about average to most Holiday Inns. I cant think of one thing that stood out good or bad. All the amenities were provided as stated. The staff was friendly and the room was clean. About what you would expect from an average hotel.

Helpful?
Thank wccope
IHGCare, Guest Relations Manager at Holiday Inn Express Trussville, responded to this review

Dear wccope, Thank you for staying with us and for leaving a feedback. I appreciate and wish to thank you for the positive comments on the staff. This encourages our staff to continuously work harder to delight our guest. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions... More 

New Iberia, Louisiana
Level Contributor
110 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed May 2, 2015

We were in the area for a family event and stayed in room 217 for two nights. This room has a king bed, sofa, refrigerator, and microwave. We were on the interstate side but did not find the traffic sound to be loud. Check in was easy. Rose and Jen were both very friendly and helpful. There are many choices... More 

Helpful?
1 Thank Cajuncass
Point Clear, Alabama
Level Contributor
113 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed March 7, 2015

This hotel was clean, comfortable, and the staff was very nice, but the building wasn't as nice as some Holiday Inns that I have stayed in due to the fact that it is a little older. I wouldn't hesitate to stay here again. The last Holiday Inn Express I stayed in had a full service breakfast menu and a buffet... More 

Helpful?
1 Thank kmk225
IHGCare, Guest Relations Manager at Holiday Inn Express Trussville, responded to this review

Dear kmk225, Thank you for writing a review about your recent stay with us. It is nice to hear that you liked the cleanliness, complimentary breakfast and staff at the hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is... More 

Birmingham, Alabama
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 18, 2015

The room was clean and well appointed. I like how all the rooms open up to a central atrium. The people at the front desk were friendly and helpful. My daughter and our friends' son visited us Saturday morning and had breakfast with us. I approached the desk and offered to pay for their meals and the nice lady said... More 

Helpful?
Thank CPhilken
Questions? Get answers from hotel staff and past guests. Ask a question

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