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Hampton Inn Troy

#2 of 9 Hotels in Troy
Certificate of Excellence
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103 Troy Plaza Loop, Troy, AL 36081
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Hampton Inn Troy
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Hampton Inn Troy
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136 reviews from our community

Traveler rating
    76
    41
    7
    8
    4
See reviews for
38
26
10
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Minneapolis, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very comfortable stay. Good location, room was clean, internet worked well. Great place to stop for the night as I was very tired and needed a good night sleep before the next long day of driving. The staff was very helpful and very nice. They made me feel welcome. The bed was comfortable and had plenty of pillows and felt... More 

Review collected in partnership with Hampton

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Fred W, General Manager at Hampton Inn Troy, responded to this review

Hello Lane P, Thanks for staying at our property during your trip! I am glad that you enjoyed the service of our staff and had a great night's sleep for the next day. We aim to please and appreciate your response as it makes us feel like we did our job. Come and stay with us again if you are... More 

Troy, Michigan
Contributor
13 reviews 13 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I and my mother-in-law stayed here on night on a return trip from the Gulf Coast. We stayed in a 2 queen bed room, unfortunately the beds were kind of firm and rolled to the edge somewhat. Wi-fi was decent, didn't get disconnected. Breakfast was good and the tv channel selection was good.

Was this review helpful? Yes
Fred W, General Manager at Hampton Inn Troy, responded to this review

Hello Tim C, We appreciate you and your family for staying with us on your trip from the gulf coast. I am glad you all enjoyed the accommodations overall, although the beds were too firm for you. We are working on new bedding for all of our rooms, so hopefully we will give you a more comfortable sleep the next... More 

Medford, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

All ages have a place to have a meal. 'shopping and gas stations are very handy. It is off the interstate far enough to be quiet but close enough to be easily located. The staff at the local eating places are very friendly and welcoming.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Fred W, General Manager at Hampton Inn Troy, responded to this review

Hello Delos S, Thanks for your response. We appreciate your business and for staying with us on your trip. I am glad that our location was convenient for shopping as well as restaurants. We look forward to having you again! More 

Illinois
Top Contributor
69 reviews 69 reviews
11 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I initially called this Hampton Inn directly. I asked for reservations and was transferred to what sounded like an outsourced site. We have previously stayed at Hampton Inns. I was surprised at not speaking to someone directly at the hotel. I could not completely understand the agent. He quoted me a price that seemed incorrect. I did not complete the... More 

Was this review helpful? Yes 1
Fred W, General Manager at Hampton Inn Troy, responded to this review

Hello Penelope1975, Thanks for choosing our property as your place to stay during your trip to Florida! However, I do apologize about the inconvenience you encountered with trying to make a reservation for our hotel. Overall, I am glad to hear that you enjoyed the accommodations and service that we provided here and look forward to having you all again.... More 

Huntsville, United States
1 review
2 of 5 stars Reviewed April 21, 2015

Up until now, Hampton has been uniformly exceptional. Unfortunately, this stay broke that mold. Problems: 1. Ants were crawling all over the desk/work station. 2. The work station was broken away from its mounting on the wall, and was hanging loose. 3. The telephone did not work. 4. The alarm radio was not programmable. 5. The air handler was noisy... More 

Review collected in partnership with Hampton

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Fred W, General Manager at Hampton Inn Troy, responded to this review

Hello Mr. Baker, I would like to sincerely apologize about the issues you encountered during your stay at our property. We will resolve them with the hopes of better serving you in the future. Thanks for your response! More 

Fort Myers, United States
1 review
2 of 5 stars Reviewed April 16, 2015

Hotel staff was friendly. Hotel was neat and clean. Fitted mattress cover would not stay on bed. Either it was wrong size or worn out. Ended up sleeping on bare mattress by morning. Also looked like 2 pillows were missing from the bed.

Review collected in partnership with Hampton

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Fred W, General Manager at Hampton Inn Troy, responded to this review

Hello Kevin C, I apologize about the inconvenience you experienced with the mattress cover and missing pillows on the bed. I addressed this situation to our housekeeping department so that it can be corrected as we are currently changing bedding in all rooms. We look forward to hopefully having you stay with us again with the hopes of giving you... More 

Jefferson City, Missouri, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 11, 2015

We had planned to stay in Valdosta on our way to Florida, but realized we needed a closer option. The Hampton Inn was an awesome replacement! We needed a suite - it was the most spacious suite we had and was very reasonably priced. The breakfast provided numerous options and the staff was very helpful since we needed dairy and... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Fred W, General Manager at Hampton Inn Troy, responded to this review

Hello Frances K, I am glad you and your family enjoyed the accommodations at our property and we look forward to seeing you all again the next time you all are heading to Florida or in the area! More 

Alexandria, Minnesota, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 11, 2015

As we were driving back 'north' from our Florida winter, we took a new route so weren't familiar with cities and their hotels. Coming close to Troy, we decided to see what they had available, and when we noticed the high ranking among other places, we decided to spend the night. We were not disappointed! Beautiful room with great furnishings... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Fred W, General Manager at Hampton Inn Troy, responded to this review

Hello Beverly K, Thanks for choosing our property as you all were heading back home from Florida! I am glad to hear that you were not disappointed with our service and accommodations during your stay as we aim to exceed our guests' expectations. We appreciate your business and look forward to having you all again! More 

Huntsville, United States
1 review
5 of 5 stars Reviewed April 6, 2015

We stayed here on our way to the beach. The beds were very comfortable. I like that the comforter is changed between guests. The breakfast was good. The room was clean and it had a mini fridge and microwave. Nice, quiet, and comfortable room.

Review collected in partnership with Hampton

Was this review helpful? Yes
Fred W, General Manager at Hampton Inn Troy, responded to this review

Hello Jerry G, I am glad that you stayed with us as you were headed to the beach and that everything was satisfactory with your stay. We appreciate your business and look forward to having you again! More 

1 review
5 of 5 stars Reviewed April 1, 2015

Close to Troy University, nice staff, great coffee. Convenient to everything we needed on campus & close to all local resturants, very friendly staff, and breakfast was great, with a wide variety of items to choose from.

Review collected in partnership with Hampton

Was this review helpful? Yes
Fred W, General Manager at Hampton Inn Troy, responded to this review

Hello Michael, Glad to hear that you and your family enjoyed staying at our property as well as the convenience of being near Troy University and the local restaurants. Thanks for your response and we look forward to having you all again! More 

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