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Courtyard by Marriott Troy

#3 of 9 Hotels in Troy
Certificate of Excellence
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115 Troy Loop, Troy, AL 36081
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Courtyard by Marriott Troy
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Courtyard by Marriott Troy
Courtyard by Marriott Troy
Courtyard by Marriott Troy
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45 reviews from our community

Traveler rating
    25
    14
    2
    1
    3
See reviews for
13
11
2
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 3, 2015

I spent a night here with my loved one. The hotel is really new and is located just on the main road. It is well located near good restaurants, including Ruby Tuesday. If I am in Troy again, I will certainly consider staying here again.

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Garry G, General Manager at Courtyard by Marriott Troy, responded to this review

Thank you for your kind words about our hotel! We are in a great location close to restaurants as well as Troy State University. I would also like to encourage you to try the Courtyard Bistro next time you stay with us. We offer a great selection of tasty dishes as well as Starbucks coffee! We will look forward to... More 

Tulsa, Oklahoma
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 18, 2015

Clean. COMFORTABLE beds. Great pillows. Great night sleep. All the things you wish for in an over night stay. After driving all day we checked tripadvisor for reviews and happy to say reviewers were spot on. My husband even said as we pulled out on the road, "give that place five stars"! We got there late and everything from price... More 

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Garry G, General Manager at Courtyard by Marriott Troy, responded to this review

Thank you for your comments about our hotel. I am humbled and appreciative that you considered your stay "5 Star" worthy! Hopefully next time your travels bring you back to our hotel, you will be able to take advantage of the Courtyard Bistro. It is a great place to relax with your favorite beverage and enjoy some time with family... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 25, 2014

On November 22, 2014, I was not allowed to stay at Marriott Courtyard in Troy, Alabama because I did not have $100 deposit or a credit card for incidentals after informing the receptionist that I did not need to have access to a hotel phone. I'm a Marriott Reward member that have stayed over 100 nights without any incident regarding... More 

Was this review helpful? Yes 1
Matt T, Assistant General Manager at Courtyard by Marriott Troy, responded to this review

First, I would like to express my apologies for what I can see is obviously a very frustrating situation. At the Courtyard by Marriott in Troy, AL, we do not like to turn any guest away for any reason; however, it is our policy to require all guests to present some form of incidental deposit. This deposit can be in... More 

Madison, Alabama
Top Contributor
187 reviews 187 reviews
59 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed November 11, 2014

Of all the Courtyards I've stayed in, I have to say this one is very nice. The staff was friendly and the room was very clean. For lodging in the Troy area, I would say this is your best choice. I was here on business and it was conveniently located to where I needed to be, with eating establishments close... More 

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Garry G, General Manager at Courtyard by Marriott Troy, responded to this review

Thank you for your comments about our hotel and staff. We are pleased that you found our hotel to the "best in Troy!" I agree that the Courtyard bed provides an amazing nights rest and our convenient location to Troy State University as well as businesses in the area make us a great choice for leisure or business travel. I... More 

Franklin, Tennessee, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2014

We had a funeral to attend in Troy and stayed at the Courtyard. Despite being on the first floor (which is always something I try to avoid) the staff was nice, accommodating, and the hotel was clean and well appointed. They allowed us a late checkout since we had to change and then drive the 10 hours back to Florida... More 

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Garry G, General Manager at Courtyard by Marriott Troy, responded to this review

Thank you for taking the time to comment about our hotel and your stay. I am truly sorry for your loss and appreciate that we were able to make you feel comfortable during a difficult time. Should your travels bring you back ot our area, we will look forward to welcoming you once again to our hotel. More 

1 review
5 of 5 stars Reviewed September 20, 2014

I want to say the customers service at the Marriott was so pleasant. The receptionist, Erica was so professional and straight to the point... I did not have to repeat myself numerous of times for me to make my reservations. Thanks Troy, Al. I really enjoyed my time.

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Senior Contributor
24 reviews 24 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 14, 2014

4.5. Room and halls are very clean. The bed is firm and I like firm beds but I woke up with a sore back. Not sure if is was from watching the Troy University game (nice stadium) or the 3 half hour trip but the shower made up for it!! I did not want to get out. I am not... More 

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Whitsett, North Carolina
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 26, 2014

Booked our room thru Hotels.com as a reward room. Our room, 222, exceeded our expectations. Perfectly clean, memory foam mattress, two 42" TV's, oversize glass shower and more. Staff at check-in was very friendly. Plenty of towels provided by housekeeping in our bathroom. All positives for this hotel property! Although we normally stay within the Hilton chain, this Courtyard may... More 

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Valdosta, Georgia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 4, 2014

Their bartender was aweful. He informed me that he was lazy and that I should feel special cause he was going to give me fresh fruit for my drinks not the 4 day old fruit that they give everyone else. he even told me and my sister that he was getting fired and was back the next day. He even... More 

Was this review helpful? Yes 2
Megan C, General Manager at Courtyard by Marriott Troy, responded to this review

I would like to apologize for the issues you encountered during your stay at the Courtyard Troy. We take great pride in ensuring our guest’s satisfaction. You are a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Our goal is to address your concerns so that we can ensure that you have an... More 

Madison, Wisconsin
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 1, 2014

For the night, this hotel worked very well. Comfortable room and after a 12 hour drive it sucked me into slumberland within minutes! No free breakfast, but it is located near lots of stuff. I would stay again for sure

Was this review helpful? Yes 1
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