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BEST WESTERN Troy Inn

#3 of 9 Hotels in Troy
Certificate of Excellence
2.5 of 5
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100 Hunters Mountain Parkway, Troy, AL 36079-5885
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BEST WESTERN Troy Inn
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Ranked #3 of 9 Hotels in Troy
Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
Gary U Ocala, Florida, United States
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133 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ocala, Florida, United States
Level Contributor
544 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stopped in for the night. Was disappointed in the cleanliness, and condition of the rooms. Price was good, but carpets dirty, paint chipped, plaster splattered around walls where they tried to repair something. We'll NOT be back.

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Orlando, United States
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

We love Best Western and have had excellent experiences at them...until now. This was a disappointing experience from the cleanliness of the room to the breakfast items and lack of attention during the breakfast hours. The carpet in the room was filthy. We have stayed at other hotels with our pet and have not experienced this nasty carpet. The hotel... More 

Review collected in partnership with Best Western

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Mishawaka, Indiana
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Stopped here while traveling to FL. Nice looking place and the staff was very friendly. AAA discount helped. Would stay here again when coming through this area.. Bed was a bit too hard for me but not horrible. Breakfast had very good selection.

Review collected in partnership with Best Western

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Niceville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I chose the Best Western in Troy, AL because I had stayed an another motel for a previous visit and it was less than stellar. Our Best Western room was clean, comfortable, quiet and roomy. Staff was friendly. Free wi-fi is easy to access. Free continental breakfast was good.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwtroyinn, Front Office Manager at BEST WESTERN Troy Inn, responded to this review

Thank you for your comment concerning your stay with us here at Best Western Troy Inn. We strive to provide excellent and give you that home away from home feeling. We look forward to seeing you in the future!! Kasie Lindsey Front Office Manager More 

Lafayette, Indiana
4 of 5 stars Reviewed 2 weeks ago

I was quite happy with my stay at the Troy Best Western. It is certainly the best hotel at a decent price in Troy. Without a doubt I will book here again on my next trip, and would recommend it to others.

Was this review helpful? Yes
bwtroyinn, Front Office Manager at BEST WESTERN Troy Inn, responded to this review

Thank you for your comment concerning your stay with us here at Best Western Troy Inn. We strive to provide excellent and give you that home away from home feeling. We look forward to seeing you in the future!! Kasie Lindsey Front Office Manager More 

Lafayette, Indiana
4 of 5 stars Reviewed 2 weeks ago

I stayed here for a week-and-a-half on business and had a pleasant stay. The rooms are comfortable and well-appointed and the staff is very accommodating. I had trouble with the WiFi on one night only (out of ten), and the pool was closed for maintenance for a few days, but otherwise I would have given a 5-star review. The continental... More 

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bwtroyinn, Front Office Manager at BEST WESTERN Troy Inn, responded to this review

Thank you for your comment about your stay at our hotel. We definitely strive to make your stay away from home an enjoyable one. We look forward to seeing you in the future. Kasie Lindsey Front Office Manager More 

Demopolis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at Best Western. The service was great and such a friendly staff. The pool was out of order when we arrived and our fridge cut off during the night, but by the next morning everything was restored. Check in and check out were quick and easy, which was great traveling with a 3 year old. We... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwtroyinn, Front Office Manager at BEST WESTERN Troy Inn, responded to this review

I would like to apologize for the inconveniences that you encountered during your stay. Here at Best Western Troy Inn we strive to provide excellent service across the board. If you are ever in this area again please give us another chance to WOW you! Thank you, Kasie Lindsey Front Office Manager More 

Chattanooga, Tennessee
Level Contributor
100 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It was a place to sleep and shower... that's about it. The keys deactivated every day... The breakfast was not so good. Housekeeping was only so so... if it's a one night stop over it would be ok... but for several days, spend an extra $20 or so dollars a night.

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bwtroyinn, General Manager at BEST WESTERN Troy Inn, responded to this review

Here at Best Western we strive to provide you with the best service possible. We like for this to be your home away from home. I am so very sorry to hear that you experienced problems while you were here and we will do our very best to correct those problems. Thank you for your feedback. Manish Gupta General Manager More 

Searcy, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel was easy on/off the road. The room was large, very clean and the bed extremely comfortable. The worker at the desk was friendly and helpful! The breakfast was okay. I would like to see more choices of protein and fresh fruits. Coffee was good! I will stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwtroyinn, General Manager at BEST WESTERN Troy Inn, responded to this review

Thank You.. we really appreciate your business More 

DFW
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We've stayed here twice in the last 6 months. Once on the 1st floor and then on the 2nd floor. Rooms are clean, breakfast is good and hotel is quiet. My only problem is that both times on our 2nd and 3rd days the hotel key resets and we can no longer get into our room without having to go... More 

Was this review helpful? Yes
bwtroyinn, Front Office Manager at BEST WESTERN Troy Inn, responded to this review

I would like to take the time to apologize for the inconvenience that you encountered while staying with us. We strive to try and make your stay feel like home away from home. I will address this with my staff and make sure we get the problem corrected. We hope to see you in the future for another chance to... More 

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6 photos of this hotel

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