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All 3 Sylacauga hotels

Holiday Inn Express Hotel & Suites Sylacauga

2.5 of 5 Hotel   |   40743 US 280, Sylacauga, AL 35150
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Ranked #2 of 3 Hotels in Sylacauga
A recent review
5 of 5 stars Reviewed September 2, 2014
LawrenceC501 Valdosta, Georgia
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37 reviews from our community

Traveler rating
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    11
    7
    6
    4
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9
4
2
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Valdosta, Georgia
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 2, 2014

I did not have a reservation and the front desk manager was extremely pleasant and friendly making sure I got a great room at a great price. The room was clean and well lit with nice upgrades. The hotel was nicely kept and the staff at checkout were as nice as the manager at check-in. It is obvious the staff... More

Was this review helpful? Yes
HIESylacauga, General Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Dear LawrenceC501, Thank you for your wonderful comments regarding your stay with us. I am glad that you were able to find everything to your liking and that the staff took such great care of you. We hope to see you again in the future! More

Portland, Maine
Top Contributor
166 reviews 166 reviews
152 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed August 17, 2014

This was an "okay" hotel. There were not many choices in the area for hotels. The desk staff were pleasant. There were plenty of towels and the heat-a/c unit worked well. The location was good ... right off I-280. There was a fridge/microwave in the room. There was nice bathroom counter-top space. The continental breakfast in the morning was nice.... More

Was this review helpful? Yes
HIESylacauga, General Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Dear Eulalia_3, Thank you for your comments regarding your stay. Thank you for letting us know of your concerns and we will definitely look into those. We do hope to see you in the future and if you need anything please do not hesitate in contacting me. More

2 reviews
4 of 5 stars Reviewed August 7, 2014

The room my family had was very clean. The employees was very nice. The breakfast in the mornings was good. The beds could be a little softer but they weren't bad. The hotel is close to places to eat and shop. Walmart is just next door pretty much. Didn't get to enjoy the pool but the pool area was clean.

Was this review helpful? Yes
HIESylacauga, General Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Dear Kevin K, Thank you for your wonderful comments regarding your stay. We are pleased that everything was to your liking and hope to see you for your next trip. Maybe for the next trip you will be able to utilize the pool. More

Charleston, West Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed August 4, 2014

First impression was parking lot trash around and general appearance not good. Staff was nice but room smelled stuffy and corners all over hotel show signs of poor cleaning habits. As I walked down hall cart to clean rooms was left in middle of hall.

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HIESylacauga, General Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Dear Terry H, Thank you for taking the time to let us know about your stay. I apologize that everything was not up to standards and we are currently in the process of re-training and deep cleaning. Whenever you are here again and there are any issues please do not hesitate in letting me know. More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2014 via mobile

Was in Sylacauga for a funeral. First of all I received a very reasonable rate. All of the staff that I dealt with were very accommodating, room was clean breakfast was good. My only complaint was going to be no Coke products in the vending machines but I was told that was changing real soon so I still give it... More

Was this review helpful? Yes 1
HIESylacauga, General Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Dear Kenms, Thank you for your wonderful comments and rating regarding your recent stay. Although you were here for the funeral of your friend I am glad that we were able to make you feel warm and welcome. We look forward to your next visit! More

Toronto, Canada
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 13, 2014

The rooms are in need of updating. The workout space is in need of something more then just three cardio machines. Be advised that to find a good place, not fast food, to eat, will be a serious challenge. As it is said you get what you pay for! But for what you pay for the price seems high.

Was this review helpful? Yes
HIESylacauga, General Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Dear DrDavid44, Thank you for your comments regarding your recent stay. I apologize if you had any difficulty finding anywhere for dinner. Although we do not have any chain restaurants in Sylacuaga, we do have a few great ones that are not fast food. We will be sure to put that list together for you for the next time you... More

1 review
1 of 5 stars Reviewed March 10, 2014 via mobile

Clean hotel and mostly friendly staff. Do not leave valuables in your room. Thief among the housekeepers and they continue to let her work there. They know she walked out with a $400 ipad. Front desk workers are nice.

Was this review helpful? Yes
HIESylacauga, General Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Thank you for your wonderful comments regarding our nice and friendly staff. For the 6 plus years that the Hotel has been open we have always looked forward to the Miss Alabama Outstanding Teen Pageant in March. I want to apologize for the inconvenience you encountered during your stay. Each employee that comes to work here does have a thorough... More

Tampa, Florida
1 review
2 of 5 stars Reviewed February 26, 2014

Though clean and comfortable, light sleepers beware that the ceilings thud and creak with every move of the guests above you. 3rd floor is only option for guests who are easily awoken or hard to sleep with noise

Was this review helpful? Yes
HIESylacauga, General Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

I thank you for your comments regarding your stay. I sincerely apologize that anyone being above you kept you awake! Please let us know the next time you are coming and we will ensure that you are on the third floor! More

Winder, Georgia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 5, 2013

Flooring shows age. Corners dirty. Breakfast lady seemed unhappy. Stains and dings abound on furniture and flooring. Not terrible, but certainly noticeable. Friendly desk staff. I suspect the fact that the nearest major chain hotel being 15 miles away may contribute to substandardness.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Dear Fl0tsam_N_Jetsam, Thank you for staying with us and taking the time to express your thoughts and concerns. I am pleased to know that you find our staff friendly. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept my sincere apology for the overall dissatisfaction... More

Senior Contributor
43 reviews 43 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 24, 2013

The hotel is called a holiday in express, but the accommodations are more like a days inn. Serviceable but not fancy. The breakfast was as good as any other holiday inn express, however. Just the rooms and the lobby were a lower grade then you usually get in a Holiday Inn express. My room smelled odd. Like paint, or some... More

Was this review helpful? Yes
HIESylacauga, General Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Dear Shirleygirley, Thank you for your recent comments regarding your stay. I apologize that you feel that our accommodations were not up to par. I wish we would have known about the odor in your room, we would have tried to take care of that while you were here instead of you having to "get used to it". We hope... More

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Additional Information about Holiday Inn Express Hotel & Suites Sylacauga

Address: 40743 US 280, Sylacauga, AL 35150
Phone Number:
Location: United States > Alabama > Sylacauga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Sylacauga 2.5*
Number of rooms: 60
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Also Known As:
Holiday Inn Express Hotel And Suites Sylacauga
Holiday Inn Sylacauga
Sylacauga Holiday Inn

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