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URBN Hotel Shanghai

Travelers' Choice award winner
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No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
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URBN Hotel Shanghai
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URBN Hotel Shanghai
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396 reviews from our community

Traveler rating
    256
    95
    22
    10
    13
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20
119
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Washington, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed in URBN Hotel Shanghai for 2 nights last month and was very happy with my experience. More than anything I appreciated the friendliness of the staff . Most of them speak very good English or at least tried very hard to communicate with me in English. You don"t find this so often in China unfortunately. Also I loved... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Grandma299: Thank you for choosing the URBN again for your return trip to Shanghai! We're thrilled that you enjoyed yourself again during your stay, and that you felt our staff was friendly and helpful. I will be sure to share with the staff - particularly the housekeeping department - your feedback. Our Housekeeping Manager, Ellen, and her team are,... More 

Kuala Lumpur, Malaysia
Contributor
16 reviews 16 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for a week for business. The hotel is not really at a famous area or expat area but it is close enough (Walking distance) to subway line and Ji'An Temple and a shopping mall. The hotel is in a row of small shops of shoes, fruits and dresses. there are also many small restaurant around. As for Malaysian, There... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Snowbell85: Thank you so very much for such a kind review of your stay! We're very happy to hear you enjoyed yourself for the week you were with us. I'm so glad you liked our rooms and the overall design of our hotel. Of course, I am especially happy that you found out service to be great! We will... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 3 weeks ago

Staid staid at the URBN for several nights with my husband while he was in Shanghai on business. Absolutely loved the hotel. Convenient location (close to the JingAn subway station), beautiful rooms and fantastic service from GM Claire Hara and her team. Will definitely stay here again if we are ever back in Shanghai.

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Diane: Thank you for your wonderful feedback! It was such a pleasure talking with you, and I'm so glad you guys enjoyed yourselves! Our location in Jing'An really gives us the best of both worlds: proximity to a variety of dining and shopping choices, as well as the ability to sit and relax in the peace and quiet of... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed at the URBN from March 16-21, 2015, and could not be more pleased with our stay. We had originally planned to stay at a Marriott in Shanghai, and changed to URBN after reading reviews on line, and are very glad we did. Claire, the GM, and her staff were absolutely wonderful. First, hotel is close to subway stop (Jing'an... More 

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Scott: Thank you for your wonderful feedback! We are so happy you and Kevin had a great time during your stay. We loved having you! I'm so glad we were able to help you out with tickets and dinner arrangements and help make your stay enjoyable. You two were such a joy to meet and get to know. I... More 

chicago il
1 review
5 of 5 stars Reviewed February 21, 2015

we lived your hotel. This included the large comfortable stylish room the food and the service. We had a problem with the safe and the person on duty on feb 19. so hard to fix it on his own since it was the new year holiday. When he could not he allowed us to use a safe in another room.... More 

Review collected in partnership with this hotel

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Mr. Lee: Thank you so much for your wonderful review! I am very happy to know you and your family enjoyed your stay with us, and that you found our staff to be helpful and accommodating! I hope you all enjoyed yourselves in Shanghai, and you will think of the URBN should you return to the area. Happy Chinese... More 

A TripAdvisor Member
4 of 5 stars Reviewed February 21, 2015

Good intentions and interesting design spaces, friendly staff. Looks like needs a good clean and some repairs Would recomend it but it was let down by poor breakfast and minimal room service selection

Review collected in partnership with this hotel

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Guest: Thank you for sharing your experience with us. I was happy to hear that you found our staff to be friendly and that you liked our hotel design! I am sorry to hear you felt our breakfast offerings were poor. We had actually completely revamped our breakfast menu last month, and offer a wide variety at our buffet,... More 

Shanghai, China
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 20, 2015

We got a special promotion for Valentine's day and upon arrival we also got ask for an upgrade in the penthouse for few Rmb. Overall experience was good but the wine gift was really cheap and they also didn't have any sound systems in the room (Can't put your own music). Bathtub was also leaking, we often have to fill... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Min Q: Thank you for your feedback. I am sorry to hear that you did not enjoy your complimentary bottle of wine. We do make sure to select great quality sustainable wines, and we would have been happy to offer you something else that was more to your liking. We do have a sound system in the room with... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed February 14, 2015

I personally loved the design and feel of the hotel. It's in a great location but some nights I just stayed in the room as it was so nice. Amazing shower, bath and comfy bed! The staff were so friendly and helpful. I'll be back for sure.

Review collected in partnership with this hotel

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Hi Todd: Thank you so much for your kind review! We very much enjoyed having you and Milda stay with us. I'm especially happy to hear you felt the staff was friendly and helpful! I look forward to seeing you again soon. I may take Sasha up on her invitation to see the new office when it's ready! Congratulations again... More 

Zurich, Switzerland
1 review
5 of 5 stars Reviewed February 9, 2015

I really enjoyed the weekend at the Urbn Shanghai. The room design is outstanding and eco friendly at the same time. The breakfast offers a lovely buffet as well as different a la carte hot breakfast meals. During evening, the breakfast room turns into a stylish restaurant and bar. Give a try to the locally brewed beers (I had a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear 840stefank1: Thank you for taking the time to share your experience at the URBN! I am thrilled that you enjoyed your weekend stay at the hotel, and that you felt the restaurant offered a great breakfast and place to relax and enjoy some of their beers! I hope you will return soon to join us in the future, as... More 

Lijiang, China
Top Contributor
52 reviews 52 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 5, 2015

I was a fan of URBN concept well before staying at the hotel, but when the opportunity to spend a couple of nights in Shanghai came up I booked without a doubt. The check-in was easy, nothing was too much trouble and the team went beyond expectations to make sure they delivered what was promised. Claire, the General Manager herself... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dolores, Thank you so much for your kind words! We always love to hear that our guests enjoyed their stay with us, of course, but coming from someone who travels as extensively – and spends as significant an amount of time in hotels – as you, it’s truly humbling! I hope everything goes smoothly in Lijiang, Phase 2 gets completed... More 

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