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URBN Hotel Shanghai

Travelers' Choice award winner
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No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
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URBN Hotel Shanghai
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URBN Hotel Shanghai
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410 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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New York City, New York
1 review
5 of 5 stars Reviewed yesterday NEW

I have just completed my stay at the URBN hotel and would highly recommend this hotel for your next visit to Shanghai. When I arrived at the hotel prior to my check in time, I went up to the front desk to drop off my bags and the front desk assistant informed me that my room was ready. Elated, I... More 

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wuhan
1 review
4 of 5 stars Reviewed 1 week ago

The room looks fantastic, but there is a NIGHTMARE in the spring. No air conditioner. Big blanket. Not comfortable..................................................................................................

Review collected in partnership with this hotel

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Kaboshi: Thank you for your feedback! I am so sorry to hear that you felt it was uncomfortably hot in your room! In the future, our Front Desk would be very happy to adjust the temperature in your room in order to make you feel more comfortable. Spring is a very difficult time to gauge individual guest preferences in... More 

Seattle, Washington
2 reviews
5 of 5 stars Reviewed 1 week ago

The URBN hotel provided a wonderful experience from the minute I stepped into the lobby. Greeted with a smile and welcomed. The rooms are great, it's like having a stylish studio apartment in a great location. They maintain the rooms very well and they are quite clean. I eat in the hotel often, they have a great selection and good... More 

Review collected in partnership with this hotel

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Richard: Thank you so much for your kind review of your stay with us! It was such a pleasure getting to know you! Our restaurant, BeerGRDN, does indeed have a wonderful hamburger and a wide variety of food to select from, and it's heartening to see that someone like yourself, who has traveled extensively and lived all over the... More 

Shanghai, China
1 review
5 of 5 stars Reviewed 2 weeks ago

Living in Shanghai can get a little crazy sometimes so my partner and I decided to check into a hotel over the Chinese New Year. On arrival, we were greeted by friendly staff and checked in swiftly. Our room was lovely and peaceful and a welcome reprieve from the chaos of Shanghai. It was clean, had lovely soft bedding and... More 

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Anna: Thank you so much for your feedback on your stay at the URBN! I am so happy to hear you and Cheryl had a pleasant stay with us: that you enjoyed our breakfast, that the staff and hotel facilities were to your liking, and that you were able to relax and enjoy your holiday! I agree that living... More 

Shanghai, China
Top Contributor
109 reviews 109 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The restaurant with outside sheltered seating is a great after work happy hour hang out spot. Was here with a couple of friends and the 1 for 1 during happy hour certainly is a great value, especially rewarding after a long hard day. It was still cold and raining on the evening my friends and I were there but the... More 

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Ronald: Thank you so much for your feedback of our restaurant, BeerGRDN! I was very happy to hear that you and your friends were well taken care of by our staff, and that you like our games! The BeerGRDN, while being a place to be able to drink great beers and couple them with delicious gourmet comfort food, is... More 

Stockholm, Sweden
Contributor
15 reviews 15 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Urbn for the second time after a fantastic visit last autumn. Though the hotel facilities are beautiful, there were several issues with our stay: - My colleague and I both had a very difficult time opening our doors with the room keys provided. This was an issue that carried on throughout the stay - the... More 

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear bjork_13: Thank you for taking the time to share your feedback with us. I sincerely apologize for the experience you had during your stay. We have begun taking action on resolving the issues you highlighted in your review, including adding more water in the rooms, as well as at our Front Desk, taking our service training to our staff... More 

Hong Kong, China
1 review
4 of 5 stars Reviewed 2 weeks ago

Loved this hotel. Quirky design, great rooms ( but watch out for the steps in the rooms !! ) Best hotel room lighting system .... ever .... Great shower .... friendly, helpful staff. Nice bar and restaurant

Review collected in partnership with this hotel

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Colin: Thank you for your kind feedback! I was especially happy to hear you liked our rooms and staff! Our lighting system is absolutely something we take a lot of pride in offering our guests! Thank you again, and I look forward to seeing you and the team again soon! Best, Claire More 

Wiesbaden, Germany
1 review
4 of 5 stars Reviewed 2 weeks ago

We enjoyed coming back to this quiet and well designed place after long walks in buzzeling Shanghai. Very well managed boutique hotel at a perfect location in the city. The friendly staff makes you feel at ease any time.

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Patricia: Thank you very much for your comments on your return visit to the URBN! It was a pleasure to meet you two! I was especially happy to hear that you found our staff to be friendly and able to make you feel at ease. We feel it is particularly important that our guests, who are often world travelers... More 

Hong Kong, China
1 review
4 of 5 stars Reviewed 3 weeks ago

Great location, close to shopping area and commercial buildings, very high quality breakfast. The room is well designed, and clean. reception is very responsive. have not got a chance to use the fitness center, will try next time.

Review collected in partnership with this hotel

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Michael: Thank you for your wonderful review of your stay with us! We were thrilled to hear that you found our rooms to be well designed and clean, and that you felt our breakfast was of high quality! I have to say I agree! I do encourage you to try our fitness center next time, as all our equipment... More 

Norfolk
Contributor
15 reviews 15 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great service, got an upgrade to the penthouse....but unfortunately that meant virtually no wifi. We were there on business so can't recommend URBN for work...but great spot for tourists. The cafe/ restaurant is well priced & convenient (not the usual inflated 5* prices!) but the breakfast buffet selection is more like a hostel would provide. Room for improvement but a... More 

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Fiver169: Thank you for your review and your feedback of your experience with us. Since your visit in March, we have upgraded our internet again, as we want to ensure all our guests - whether traveling on business or for pleasure - find that the internet quality is up to standard. I believe you will find, should you come... More 

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