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URBN Hotel Shanghai

Travelers' Choice award winner
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No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
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URBN & Uber Package
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URBN Hotel Shanghai
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425 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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  • All months
    (425)
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    (133)
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    (112)
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    (90)
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Hamburg, Germany
1 review
5 of 5 stars Reviewed yesterday NEW

The rooms are beautifully and stylishly designed and decorated. So hip and trendy with all amenities available. The staff is the friendliest I've experienced in Shanghai and they all speak very good English. They were very helpful and attended to all my needs and requests.The á la Carte Breakfast is perfect as well - not too much and not too... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

A great place to stay in Shanghai. I've lived in Shanghai for quite a while and this is an excellent location. The bed was fantastic and the room design was very nice as well. By far the best thing about URBN was the customer service. The concierge, Roxy, was extremely helpful. I lost my credit card and she allowed me... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Claire H, General Manager at URBN Hotel Shanghai, responded to this review

Thank you so much for your wonderful feedback! Everything you said right there makes me very, very happy! Our COCO-Mat Renewal mattresses are the key to our soft bedding. They're made out of real coconut rather than synthetics and help the URBN do what it loves to do: offer luxury and comfort with a sustainable and eco-friendly twist. The staff... More 

Hong Kong, China
5 of 5 stars Reviewed 2 weeks ago

My room is spacious and the design is very modern (with heart) and the facilities are user friendly (lots of electric plug-in, lights)! The bed is very comfortable and I love the huge wooden table as I am on business this time. Wifi is on and off which wasn't a big deal to me as I have my wifi device... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Ms. Cheng: Thank you! We are very happy to hear that you loved our service and rooms so much! Our custom COCOMAT beds are indeed very comfortable. Having a restful night's sleep is one of the most important factors affecting a guest's stay experience, particularly when one is traveling on business. You have to be able to unwind and... More 

San Francisco, California, USA
Level Contributor
218 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I loved staying at URBN Shanghai It was a pleasure to meet and interact with the hospitality team in the course of staying @ Urban Shanghai. The hotel staff are a MOST authentically friendly team of young professionals. Whether enjoying happy hour, asking for directions, getting a taxi, or simply needing anything, Anna, Sherry, Roxette and Harry... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Hal/Harry (depending on whether you're in NZ or the US!) Thank you SO much for your wonderful review of your recent stay with us! It was such a pleasure meeting you and your wife, and I know that Anna and the Front Office team very much enjoyed getting to know you two! I am so proud to be able... More 

Reggio Emilia, Italy
1 review
5 of 5 stars Reviewed 4 weeks ago

I usually spend some days in Shanghai every time I go to China for business. I like to find a warm atmosphere and friendly people around in a small environment. Urbn Hotel is right now the only boutique hotel that satisfies all I can wish. I strongly recommend this place for who likes recycled materials design, art and quite, but... More 

Review collected in partnership with this hotel

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URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Ms. Carretti: Thank you very much for writing such a wonderful review of your recent stay with us! We very much appreciate it! The URBN is most certainly not a boring place. We may offer a place of quiet and relaxation to our guests, but I agree wholeheartedly that the design and the friendly staff make the experience warm... More 

San Diego, California
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The best experience I had in a long time. Close to everything. Excellent food, music, bar, staff. And amazing location. Management is top notch! Beautiful rooms, hotel, nice gym. Can't say enough! A green hotel also

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Mr. Hamade: Thank you for your feedback! It was a pleasure to meet you and your colleagues during your stay, and I'm so happy to know that you enjoyed yourselves. I'm particularly happy to read that this was the best experience you've had in a while. Considering all the options out there, and the amount of traveling you must... More 

Hangzhou
4 of 5 stars Reviewed 4 weeks ago

Planned two days trip in SH with wife. The receptionists recognised me even before I shown ID. Felt surprised. We choose studio. The sustainable design and cleanliness made us comfortable. The location, of course, is perfect. 15 mins by walk to Jiang An so that you could go around for shopping and dining. Recommend to friends? Surely.

Review collected in partnership with this hotel

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Mr. Lee: Thank you very much for writing a review for us, as well as for your email response to me! Knowing more about our guests' stay experience is the key to ensure we continually improve and exceed expectations. I am very happy to hear that you felt our location was excellent: besides the proximity to Jing'An Temple station... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed June 24, 2015

I was recommended URBN by some friends in the hospitality industry on a recent trip so decided to check it out. After my flight that day was cancelled I decided to try it out and since then have been back 4 times and recommended others. Great level of service including tracking down my favourite tea and keeping a box behind... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Richard: Thank you! We very much appreciate you taking the time away from your busy schedule - something I have seen firsthand in our restaurant - to write about your experience with us. It has been wonderful getting to hear about all the exciting plans that are coming up for you and your team, and we are very happy... More 

Level Contributor
63 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 23, 2015

Here are my thoughts following recent stay: - oasis of calmness - love the stylish ultra-modern interior design that includes 'up-cycled' tiling and hardwood from the old French Quarter - great restaurant with beautiful terrace - lovely soft bedding - very friendly staff: they can't do enough to help! :) I'll be back!

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Mr. R: Thank you so much for your wonderful feedback! Everything you said right there makes me very, very happy! Our restaurant, BeerGRDN, does indeed have a beautiful terrace, and the food and drinks are excellent! I hope you will return soon to try our new brunch menu that we launched this week. Our COCO-Mat Renewal mattresses are the... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 22, 2015

The URBN is my favorite boutique hotel in Shanghai. It's location is excellent whether you want to see the tourist sites, sample local life, or take part in expat nightlife. While centrally located in SH, the surrounding is peaceful and adds a hint of tranquility in the wonderful chaos of Shanghai. The rooms are very stylish and comfortable. The service... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Kirsten: Thank you very much for taking the time to write about your recent long weekend here at the URBN! We very much appreciate it! I am happy to read that you found our staff to be friendly and eager to help. I am also pleased to know that you count the URBN as your favorite boutique hotel in... More 

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
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