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All 3,739 Shanghai hotels

URBN Hotel Shanghai

4.0 of 5 Hotel   |   No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
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URBN Hotel Shanghai
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89%
Ranked #44 of 3,739 hotels in Shanghai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
Will A Geoje, South Korea
  • Reviews (350)
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350 people have reviewed this hotel

Traveler rating
    233
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Geoje, South Korea
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here twice last year with my girlfriend during my time in Shanghai. It is a wonderful boutique hotel. The staff are happy to accommodate you with most requests and the rooms are beautifully designed. The lighting in particular in the rooms is quite relaxing and unique. By far, the very best thing about this hotel is the free... More

Was this review helpful? Yes 1
URBN_Manager, General Manager at URBN Hotel Shanghai, responded to this review

Dear Will A, thanks a lot for your review on Tripadvisor and your positive comments about the hotel. If it with great pleasure to inform you that we have undergone a complete renovation to even further enhance the hotels performance. While we have kept the points you have mentioned we have added additional benefits like free minibar as well as... More

Shanghai, China
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A lovely looking hotel in a really good area. I'd happily stay here again provided someone else was paying. I'm not entirely sure the expense is worth it for a private trip as there are better places to stay at that price. I have a few of grips about the design of the rooms though. The bathroom mirror was at... More

Was this review helpful? Yes
URBN_Manager, General Manager at URBN Hotel Shanghai, responded to this review

Dear Traveller74, we would like to thank you for taking the time to give us your feedback about your last stay. We are terribly sorry that the breakfast was not up to your standards and we are going to review on how to upgrade the quality and quantity to match five star hotels. We are also glad to hear that... More

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 2, 2014

I stayed at the URBN on a recent business trip to Shanghai. Having previously stayed in the Bund area, this was quite a change but very positive one. The URBN was relaxing, beautifully designed and located in a part of town that ensured you felt the presence of China all around you. Check was efficient and quick – I was... More

Was this review helpful? Yes 3
URBN_Manager, General Manager at URBN Hotel Shanghai, responded to this review

Dear Richard S, thanks a lot for your review and extensive feedback. We are pleased to hear that you have enjoyed most of your visit at the URBN and we are definitely reviewing your comments about the food and early check-in in order to make your next stay 100% enjoyable. Again, thanks a lot for your comments and we are... More

shanghai
Contributor
18 reviews 18 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 25, 2014

Pros: central location, great looking room. Cons: -Front desk girl not friendly at all. No 'welcome to our hotel' or anything like that. Very curt. Just 'passport' and 'credit card', and then handed us our key card. Also, we had asked for early check-in (11am) and when we arrived at noon, our room was still not ready. -It's not eco-friendly... More

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URBN_Manager, General Manager at URBN Hotel Shanghai, responded to this review

Dear allabouttravel086, we are very sorry to hear that your stay at URBN did not match your expectations and I would like to apologize to you on behalf of all our team member. We are taking your comments very serious and we are reviewing the standards and procedures of all areas to make sure that we improve immediately. Please note... More

Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2014

Last March 2014, we had prepared a 3 full days meeting event plus allocation for 12 members of our company coming from different part of the worlds. As we are a company that works in the Hotel Business, we are always on the search to offer a unique experience for all our Board Members to wherever they go. We chose... More

Was this review helpful? Yes 1
UrbnMrkting, General Manager at URBN Hotel Shanghai, responded to this review

Dear Nicholas Bowden, thank you very much for your comments. We highly appreciate your support and we are glad to hear that your colleagues have enjoyed their stay with us. We are looking forward to having you or any of your colleagues staying with us again. Best wishes Sebastian More

New York
Top Contributor
54 reviews 54 reviews
52 hotel reviews
101 helpful votes 101 helpful votes
1 of 5 stars Reviewed April 14, 2014

We stayed at URBN last April when Puli was booked solid and found it an ok substitute but not a complete replicate interms of quality. However, the neighborhood hotel remained a charming memory, and we had often returned for dinner whenever we had a chance. This time, our dinner experience was soured. There is a new chef along with new... More

Was this review helpful? Yes 3
Hong Kong, China
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed December 25, 2013

everything went wrong...from unprofessional front desk staff, luggage handling, flooding in room, poor breakfast and restaurant (which used to be good), unpractical room layout, slow internet..... we checked out and moved to a better hotel... this used to be a pleasant spot.... not anymore

Was this review helpful? Yes 4
Shanghai
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 11, 2013

I understand that Shanghai is bustling and busy. I understand that people are looking for a quiet place where they feel a bit secluded. And in that sense the URBN Hotel delivers. But really, is it worth the price? The rooms are nice and reasonable sized. Service is Western standards and everyone speaks very good English. The manager is especially... More

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Assistant G, General Manager at URBN Hotel Shanghai, responded to this review

Dear Frederic: We greatly appreciate the time you have spent on providing us with very valuable feedback. During our current renovation closure, we have been working on creating new food and beverage menus that I hope you will enjoy after we reopen in January. Many other improvements will be made during this time that will still allow guests to enjoy... More

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 10, 2013

I understand URBN is under new ownership now and my experience of their service has been lacking. My last reservation was "cancelled due to renovations" one day before my departure. When you place a reservation anywhere 30 days in advance, they should know how to navigate things like this. I received no apology or offer to make things right. I... More

Was this review helpful? Yes 2
Assistant G, General Manager at URBN Hotel Shanghai, responded to this review

Dear Joe: Thank you for letting us know about your experience with us. I greatly apologize for the inconvenience caused by our closing. Originally we had planned to renovate the property without closing but then determined that the amount of work necessary to upgrade our rooms and bring in new features would disrupt our in-house guests. We felt it was... More

Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed November 6, 2013

Was there for an event, would definitely recommend this place. Great hotel, nice people and very clean and in a good neighbourhood. If I a go back to Shanghai I would stay here for some more nights. The intercontinental breakfasts were nice as well.

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Sebastian: Thank you very much for your feedback. I'm very happy that you enjoyed your stay with us, and that you found our staff to be helpful! I hope we can have you back with us again in the future. Best, Claire More

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Additional Information about URBN Hotel Shanghai

Address: No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai > Jing'an Temple
Price Range (Based on Average Rates): $$
Hotel Class:4 star — URBN Hotel Shanghai 4*
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Amenities

Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style
#25 Spa Hotel in Shanghai #42 Luxury Hotel in Shanghai #45 Romantic Hotel in Shanghai #46 Business Hotel in Shanghai #51 Family Hotel in Shanghai #325 Best Value Hotel in Shanghai
Hotel Class
Official Description (provided by the hotel)
URBN Hotel Shanghai is an award winning design-meets-sustainable chic 26-room boutique hotel built by 100% recycled and locally sourced materials. URBN's downtown location near Jing'an Temple Metro Station is a convenient walk from a myriad of Shanghai's finest shopping and dining options. All rooms provide complimentary WiFi and welcome fruits and drinks on arrival. The hotel offers 1 fine dining restaurant, 1 24-hour gym, 1 bar, in-room beauty and spa treatments and flexible function spaces. ... more   less 
Number of rooms
26

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