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URBN Hotel Shanghai

Travelers' Choice award winner
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No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
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URBN Hotel Shanghai
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418 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • All months
    (418)
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    (133)
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    (105)
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    (90)
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Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

I was recommended URBN by some friends in the hospitality industry on a recent trip so decided to check it out. After my flight that day was cancelled I decided to try it out and since then have been back 4 times and recommended others. Great level of service including tracking down my favourite tea and keeping a box behind... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Richard: Thank you! We very much appreciate you taking the time away from your busy schedule - something I have seen firsthand in our restaurant - to write about your experience with us. It has been wonderful getting to hear about all the exciting plans that are coming up for you and your team, and we are very happy... More 

Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Here are my thoughts following recent stay: - oasis of calmness - love the stylish ultra-modern interior design that includes 'up-cycled' tiling and hardwood from the old French Quarter - great restaurant with beautiful terrace - lovely soft bedding - very friendly staff: they can't do enough to help! :) I'll be back!

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Mr. R: Thank you so much for your wonderful feedback! Everything you said right there makes me very, very happy! Our restaurant, BeerGRDN, does indeed have a beautiful terrace, and the food and drinks are excellent! I hope you will return soon to try our new brunch menu that we launched this week. Our COCO-Mat Renewal mattresses are the... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The URBN is my favorite boutique hotel in Shanghai. It's location is excellent whether you want to see the tourist sites, sample local life, or take part in expat nightlife. While centrally located in SH, the surrounding is peaceful and adds a hint of tranquility in the wonderful chaos of Shanghai. The rooms are very stylish and comfortable. The service... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Kirsten: Thank you very much for taking the time to write about your recent long weekend here at the URBN! We very much appreciate it! I am happy to read that you found our staff to be friendly and eager to help. I am also pleased to know that you count the URBN as your favorite boutique hotel in... More 

Dusseldorf, Germany
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

Exzellent Location. Not the Usual Business Hotel. But everything there you Need Even in a Business Trip. In one sied close to ying'an temple and famos West Nanjing Road. In the Other side Close to lokal neigbourhood with Nice local Shops and Restaurants

Review collected in partnership with this hotel

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Mr. Holey: Thank you so much for your kind review! I am happy to hear that you felt that our hotel wasn't a "usual" or your average hotel, but that we are able to offer everything you would need on a business trip! Our location is indeed excellent: within walking distance of many wonderful and assorted restaurants, bars, and... More 

Nozawaonsen-mura, Japan
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed few nights on a quick business trip. Genius contemporary design with a timeless element of painstaking work and irreplaceable materials re-using old hardwood and tiles from old French Quarters interiors to create a unique place with strong sense of place and history. Staff kind and outgoing, service was pleasantly personable. Cuisine offerings takes on western staples with a... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear EastedgeResorts: Thank you for your feedback! I was happy to hear that you enjoyed our hotel design, as it is indeed something very special to see. It perfectly combines old world China with modern functionality and design. We all feel very lucky to work in such a beautiful space! I was also pleased to hear that you felt our... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Wonderful staff led by GM Claire at URBN took care of me the week I landed in Shanghai. Nothing was too much trouble. Felix made sure I was fed a delicious gluten free meal after a day of travel and delays. The room was well maintained. Breakfast is always enjoyable with choice of mains with buffet cereals (including puffed rice... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Erica: Thank you so much for your very kind words! We loved having you! I absolutely agree that Felix and Yang Yang are great. Having such enthusiastic, friendly, and smart people who love hospitality and service like those two is the key to ensuring that our guests have a special and wonderful experience. I'm so happy you felt that... More 

Blue Mountains, Australia
1 review
5 of 5 stars Reviewed May 25, 2015

We stayed at URBN in Shanghai in May and the Manager Clare really lifted our experience into the 5 star arena - she was incredibly helpful and really helped made our stay special. Felix was also notably helpful. We loved the room - the hotel was like an oasis for us on a busy trip.

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Ms. Roth: I feel as though I should be the one giving you and your wonderful colleagues a 5 star review! It was such a pleasure to meet you all and to talk to you. We loved your enthusiasm! I have to agree: Felix is great and extremely helpful. He is a true example of the kind of people... More 

New York City, New York
1 review
5 of 5 stars Reviewed May 22, 2015

I have just completed my stay at the URBN hotel and would highly recommend this hotel for your next visit to Shanghai. When I arrived at the hotel prior to my check in time, I went up to the front desk to drop off my bags and the front desk assistant informed me that my room was ready. Elated, I... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear TS1387, Thank you so much for your wonderful feedback! It was a pleasure to get to know you and to hear about all your traveling adventures! I'm so happy to hear that you enjoyed the design of our hotel, felt we offered you a comfortable and welcoming stay, and that we were able to accommodate your early check-in! Our... More 

wuhan
1 review
4 of 5 stars Reviewed May 12, 2015

The room looks fantastic, but there is a NIGHTMARE in the spring. No air conditioner. Big blanket. Not comfortable..................................................................................................

Review collected in partnership with this hotel

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Kaboshi: Thank you for your feedback! I am so sorry to hear that you felt it was uncomfortably hot in your room! In the future, our Front Desk would be very happy to adjust the temperature in your room in order to make you feel more comfortable. Spring is a very difficult time to gauge individual guest preferences in... More 

Seattle, Washington
2 reviews
5 of 5 stars Reviewed May 11, 2015

The URBN hotel provided a wonderful experience from the minute I stepped into the lobby. Greeted with a smile and welcomed. The rooms are great, it's like having a stylish studio apartment in a great location. They maintain the rooms very well and they are quite clean. I eat in the hotel often, they have a great selection and good... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Richard: Thank you so much for your kind review of your stay with us! It was such a pleasure getting to know you! Our restaurant, BeerGRDN, does indeed have a wonderful hamburger and a wide variety of food to select from, and it's heartening to see that someone like yourself, who has traveled extensively and lived all over the... More 

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