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URBN Hotel Shanghai

Travelers' Choice award winner
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No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
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1 room 1 guest
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URBN Hotel Shanghai
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437 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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    (133)
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Paris, France
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

an excellent design throughout the place, which is a small, warm boutique hotel. Nice front staff, really clever use of space, fabulous bedding (something of a rarity in China). I heartily recommend it. Yet some details have to be fixed: as another guest has just underline, the key card system does not work, something the staff should acknowledge and address... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Ms. Descoubes: Thank you for your feedback! I am happy to see that you enjoyed your stay with us. Our staff and our bedding are both gems, and I am happy to hear you felt they were noteworthy. I am also happy that we were able to offer you a free upgrade to our Club Lounge benefits! I hope... More 

Delhi, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Was in Shanghai for a few days for work - had a great time staying here. Great staff, stylish yet comfortable rooms and a great location with lots of little restaurants & shops around. Although there largely for business, the concierge helped out with planning my stay there, to try and fit in some Shanghai experiences and were super helpful... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Ms. Sharda: It was a pleasure to have you stay with us, and on behalf of all of us on the team here at the URBN, I'd like to thank you for taking the time to let us know how much you enjoyed your experience! Though you were here on business, I am happy that our staff was able... More 

Beijing, China
1 review
5 of 5 stars Reviewed 1 week ago

This hotel rocks! It is the best one among all hotel that i have ever stayed with. Just one little problem, room key does not function sometime, well, too often. The room was so nice, well designed! I will stay in this hotel again next time!

Review collected in partnership with this hotel

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Zichaow2015: We are very happy to know that you loved your experience at the URBN! Thank you very much for taking the time to write about it. I apologize for the issues you faced while using your room key, however. This issue has been fixed. Again, thank you for your feedback, and we are so happy to know that... More 

Singapore, Singapore
Level Contributor
106 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 1 week ago

With only 26 rooms in the middle of the city, this hotel defines boutiqueness. It is about 10 minute walk from Jing An temple subway station. Most taxi drivers won't know the hotel but the address is easy to find. Since it is on Line 2, it is a direct ride from both airports. The rooms are very zen, with... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Calfie: Thank you very much for taking the time to share your feedback with us! Our location is indeed very convenient. It being within walking distance from Jing'An Temple station, allows our guests to have several ways in which to get to where they need to go! Our rooms, renovated just last year, were designed in order to help... More 

Ningbo, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I'd been eyeing a stay at URBN for a while now and a run to the US Consulate gave good reason to go check it out. Location-wise, it's about everything you could hope for. It's right in the thick of Jing'An and just a few minutes from the nearest subway station. Being that much in the center of things I... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear David: Thank you so much! I am very happy that you had a pleasant stay with us, and that despite having to come to Shanghai on a Consulate run, you were able to relax and enjoy yourselves a little while you were in town. It was a real pleasure getting to meet you both and talk a little bit... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Lost our bags in a taxi the first day we arrived, lost my girlfriend's phone, and missed the flight back to Seoul. Luckily for us, we had the lovely staff at URBN hotel helping us out. Roxette was a big help. She scanned the city for over 3 hours in order to find our bags. She saved our trip. The... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Will: Thank you! Again, we are so sorry for your troubles during your visit to Shanghai! You two got hit by so much bad luck! I am pleased, though, that the team here was able to help resolve your luggage and cell phone issues. Roxy, one of our Guest Service Officers, is indeed a huge help to our guests.... More 

Dubai
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A fab little boutique hotel with a strong sustainability message, URBN Hotel Shanghai offers chilled out R&R after a day trekking the streets of Shanghai. Loved the room design and the tranquil setting which is just off the main drag yet feels like a world away when you want to relax. Great staff, super helpful and great F&B concept with... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear CuriousTravellerDXB: Thank you very much for your kind review! I am happy to hear that you found our staff to be helpful and great, and that you enjoyed yourself at BeerGRDN. The URBN aims to be a little oasis away from the frenetic pace of Shanghai, so we are pleased to hear that it provided you with a space... More 

Hangzhou, China
1 review
5 of 5 stars Reviewed 4 weeks ago

After booking the room I sent a quick message to the hotel explaining to them that i would be asking my girlfriend to marry me and if they could do anything to make it a special experience that would be great. They were over the top! left roses in the room free breakfast and the staff assisted with anything and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Mr. Russell: First of all, congratulations! We are so happy for you two! Secondly, I am very happy that we were able to upgrade you to Club Lounge benefits and upgrade you to a Garden View room. The roses and wine were just a small token of our appreciation for allowing us to play a small part in such... More 

Melbourne, Australia
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was wondering if this place deserved a four or five stars. Ultimately though it is very comfortable, stylish and a bit edgy. The room was big. The sunken lounge was awesome for bringing friends (shame I was there in a typhoon and everyone wanted to stay home). The shower was *one of the best I've been in*. It was like... More 

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Wintercoat: Thank you very much for taking the time to write about your experience with us. I am very pleased that you enjoyed our rooms so much, though I am sorry the weather didn't cooperate during your stay! I hope you will be able to return to the area again and enjoy the lounge in your room at the... More 

Hamburg, Germany
1 review
5 of 5 stars Reviewed 4 weeks ago

The rooms are beautifully and stylishly designed and decorated. So hip and trendy with all amenities available. The staff is the friendliest I've experienced in Shanghai and they all speak very good English. They were very helpful and attended to all my needs and requests.The á la Carte Breakfast is perfect as well - not too much and not too... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
URBN_GM, General Manager at URBN Hotel Shanghai, responded to this review

Dear Mr. Calopez: Thank you! I am thrilled you had such a wonderful experience with us. While admittedly biased, I have to agree that the staff here are very friendly and helpful - it's something I have the good fortune of experiencing every day as they help me all the time! We strive to constantly improve every day, and our... More 

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
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