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All 3,560 Shanghai hotels

URBN Hotel

4.0 of 5 Hotel   |   No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
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Ranked #36 of 3,560 hotels in Shanghai
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed November 11, 2013
FredericN26 Shanghai
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341 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Top Contributor
51 reviews 51 reviews
50 hotel reviews
90 helpful votes 90 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at URBN last April when Puli was booked solid and found it an ok substitute but not a complete replicate interms of quality. However, the neighborhood hotel remained a charming memory, and we had often returned for dinner whenever we had a chance. This time, our dinner experience was soured. There is a new chef along with new... More

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Hong Kong, China
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed December 25, 2013

everything went wrong...from unprofessional front desk staff, luggage handling, flooding in room, poor breakfast and restaurant (which used to be good), unpractical room layout, slow internet..... we checked out and moved to a better hotel... this used to be a pleasant spot.... not anymore

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Shanghai
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 11, 2013

I understand that Shanghai is bustling and busy. I understand that people are looking for a quiet place where they feel a bit secluded. And in that sense the URBN Hotel delivers. But really, is it worth the price? The rooms are nice and reasonable sized. Service is Western standards and everyone speaks very good English. The manager is especially... More

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Assistant G, General Manager at URBN Hotel, responded to this review

Dear Frederic: We greatly appreciate the time you have spent on providing us with very valuable feedback. During our current renovation closure, we have been working on creating new food and beverage menus that I hope you will enjoy after we reopen in January. Many other improvements will be made during this time that will still allow guests to enjoy... More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 10, 2013

I understand URBN is under new ownership now and my experience of their service has been lacking. My last reservation was "cancelled due to renovations" one day before my departure. When you place a reservation anywhere 30 days in advance, they should know how to navigate things like this. I received no apology or offer to make things right. I... More

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Assistant G, General Manager at URBN Hotel, responded to this review

Dear Joe: Thank you for letting us know about your experience with us. I greatly apologize for the inconvenience caused by our closing. Originally we had planned to renovate the property without closing but then determined that the amount of work necessary to upgrade our rooms and bring in new features would disrupt our in-house guests. We felt it was... More

Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed November 6, 2013

Was there for an event, would definitely recommend this place. Great hotel, nice people and very clean and in a good neighbourhood. If I a go back to Shanghai I would stay here for some more nights. The intercontinental breakfasts were nice as well.

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URBN_GM, General Manager at URBN Hotel, responded to this review

Dear Sebastian: Thank you very much for your feedback. I'm very happy that you enjoyed your stay with us, and that you found our staff to be helpful! I hope we can have you back with us again in the future. Best, Claire More

Hamburg, Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2013

I spent an evening networking on the roof top terrace. It is an incredible location and we felt very well taken care of. Very recommendable! If you are looking for a nice, clean and professional place to stay in central Shanghai, then this will be perfect for you!

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URBN_GM, General Manager at URBN Hotel, responded to this review

Dear CK: We really appreciate your review! Thank you! I agree - I think our rooftop terrace is pretty incredible. To be up looking over old Jing'An lanehouses with newer skyscrapers ahead really does feel special. I hope you will return again for another event soon, if not as a hotel guest! Best, Claire More

Kiel, Schleswig-Holstein, Germany
2 reviews
5 of 5 stars Reviewed November 2, 2013

I have been there for an event and everything was organized perfectly. The location is super clean, modern and has super nice stuff. Will be there again soon in early 2014 and stay there a some nights.

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URBN_GM, General Manager at URBN Hotel, responded to this review

Dear Alexander: Thank you very much for commenting on your experience with us. We very much look forward to having you as a hotel guest in the New Year! Best, Claire More

New York City, New York
2 reviews
5 of 5 stars Reviewed November 1, 2013

I visited for a conference and was thoroughly impressed with the design, service, and food at this hotel. A gem of a building tucked away in a quiet Shanghai street with an interior that easily makes jaws drop and a rooftop that does the same. I would have loved to stay the night.

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URBN_GM, General Manager at URBN Hotel, responded to this review

Dear WM11: I'm so happy to hear you enjoyed our hotel design! I only wish you had been able to stay with us, as I think our rooms really solidify the fact that our design really is something special (but I'm not biased or anything...!). Next time, please do think of us and stay with us. We'd love to have... More

Berlin, Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2013

I attended an event with 80 people on the rooftop. The atmosphere was amazing and the view was supporting it even more! We had amazing food and the drinks where just as I like them. Really good place to mingle and get to know new people!

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URBN_GM, General Manager at URBN Hotel, responded to this review

Dear Benjamin: Thank you so much for your comments! I'm so happy to hear you enjoyed yourself on the rooftop. It is a really wonderful space to see a very special view of Shanghai! I hope you will return to our hotel in the future! Best, Claire More

San Francisco, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 25, 2013

We hosted an event here for 80 people on the rooftop. It was magnificent, and the events team made every effort to please us and our guests. They really went over the top with backup preparations in case of weather, and were nothing but accommodating for our last minute and somewhat demanding request. In particular, the event coordinator Lan Hu... More

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URBN_GM, General Manager at URBN Hotel, responded to this review

Dear Adam: Thank you very much for taking the time to write a review for us! We're very happy to hear you enjoyed yourself at the event Upstairs. We love Lan and are so fortunate to be able to have her as part of our team. Please let us know if we can help in any way in the future!... More

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Additional Information about URBN Hotel

Also Known As:
Urbn Hotel Shanghai
Address: No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai > Jing'an Temple
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#36 Luxury Hotel in Shanghai
#39 Romantic Hotel in Shanghai
#41 Family Hotel in Shanghai
#46 Business Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — URBN Hotel 4*
Official Description (provided by the hotel):
URBN hotels shanghai is a boutique hotel set in the heart of shanghai's downtown area. URBN, china's first carbon-neutral hotel, specializes in creating unique experiences that connects our guests to Shanghai's vibrant culture. ... more   less 
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