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Renaissance Shanghai Yu Garden Hotel

#49 of 4,068 Hotels in Shanghai
Certificate of Excellence
4.5 of 5
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No.159 Henan South Road, Huangpu District, Shanghai 200010, China
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Renaissance Shanghai Yu Garden Hotel
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905 Reviews from our TripAdvisor Community

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Greater Cincinnati
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a BEAUTIFUL hotel and a great location near downtown Shanghai!! The subway terminal is across the street, which provides excellent access to all the Shanghai attractions!! The upper floors give you a beautiful view of the downtown landscape and at night certain buildings light up. Fortunately, they all seem to turn off around 11pm, so you can still... More 

Helpful?
Thank E_W_Bear
Mumbai (Bombay), India
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I have lived in shanghai for 4 years now and was soon relocating to Singapore. I loved into this hotel for a week to go through the transition . unlike other Renaissance hotel - this one takes the cultural aspect bit more seriously. You would notice it in everything , from decor to the food that is served . hence... More 

Helpful?
Thank RanjeetaMS
Lily X, Public Relations Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Dear guest, Thank you for your encouraging comments on Tripadvisor. It will be a pleasure to share these comments with the entire hotel team. We shall continue to strive further in continuing to improve our guest experience. Thanks again for providing us this valuable feedback. We value your business and look forward to welcoming you back again soon. Thank you. More 

South Central Wisconsin
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 4 days at this hotel while visiting Shanghai. We found the location, on the edge of the old city, and right across from a metro stop, to be ideal. (Shanghai has the cleanest, easiest to use subway I have ever experienced). We ate in each of the restaurants at least once and I thought the staff went out... More 

Helpful?
Thank IrishFrau
Lily X, Guest Relations Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Dear guest, Thank you for your encouraging comments on Tripadvisor. It will be a pleasure to share these comments with the entire hotel team. We shall continue to strive further in continuing to improve our guest experience. Thanks again for providing us this valuable feedback. We value your business and look forward to welcoming you back again soon. Thank you. More 

2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

When I checked into the room I noticed the room was not properly cleaned (i.e short black hairs in the shower, water stains on the sink). The worst part was the service where the staff was mostly trained to cater to "white" foreigners. Examples : when I queued for the breakfast buffet line, the white lady behind me got the... More 

Helpful?
Thank NomadbyNature1
Lily X, Public Relations Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Dear guest, Thank you for taking your time to share with us the experience of your recent stay here in Shanghai. We appreciate the detailed feedback. We extend our sincere apologies for the inconvenience caused which is uncompromising with our aim to provide a great experience and value to our guests. Be assured that your comments regarding the service have... More 

Germany
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Love the hotel and friendly staffs with clean and comfort room. Check in was smooth and efficient staff helpful and welcoming and good location. The room was small so large suitcases could prove to be an obstacle but well equipped.

Helpful?
Thank JuttaKehrer
London, United Kingdom
Level Contributor
175 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed 1 night and this hotel is next to the tunnel to the financial district of Pudong. Check in was fast, I like them having a separate floor for taxi/concierge etc. Airy lobbies and view of the YuYuan. Breakfast was straightforward, nothing to write home about but its got what you would expect plus fresh eggs benedict! they have... More 

Helpful?
1 Thank adit3005
Lily X, Public Relations Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Dear guest, Thank you for your encouraging comments on Tripadvisor. It will be a pleasure to share these comments with the entire hotel team. We shall continue to strive further in continuing to improve our guest experience. Thanks again for providing us this valuable feedback. We value your business and look forward to welcoming you back again soon. Thank you. More 

San Francisco, California
Level Contributor
142 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed on the club floor and used the lounge regularly. We got excellent service in every respect, including housekeeping, concierge and in the lounge. The food choices and quality were extremely high and exceeded our expectations for this hotel. The location is excellent of course - easy walking to the Bund, Nanjing St, People's Square etc. We'd love to... More 

Helpful?
1 Thank 8069sa
Lily X, Public Relations Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Dear guest, Thank you for your encouraging comments on Tripadvisor. It will be a pleasure to share these comments with the entire hotel team. We shall continue to strive further in continuing to improve our guest experience. Thanks again for providing us this valuable feedback. We value your business and look forward to welcoming you back again soon. Thank you. More 

Vancouver
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is my second time staying at this hotel and I think it will be my last. Hotel is really showing its wear and tear and age. I stayed at Renaissance's new location in Beijing and it was significantly better than this location. The hotel, rooms, food, staff all superior at Beijing location. Honestly next stay in Shanghai I will... More 

Helpful?
Thank btvancouver84
GSMYY, Guest Relations Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Thank you for taking your time to share with us the experience of your stay here. We did our sincere apologies for the inconvenience caused to you. It is important for us to ensure all our guests have enjoyed their stay with us. Your comments have been passed to relate department management for future action to improve our service and... More 

Saltburn-by-the-Sea, United Kingdom
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Good location if you want Yu garden and markets. Bund is an easy walk. Rooms are contemporary and we'll thought out. My bathtub had an excellent view! Staff are efficient and friendly. Lounge is small but well laid out and well catered. Recmmended.

Helpful?
Thank Tony A
Lily X, Public Relations Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Dear guest, Thank you for your encouraging comments on Tripadvisor. It will be a pleasure to share these comments with the entire hotel team. We shall continue to strive further in continuing to improve our guest experience. Thanks again for providing us this valuable feedback. We value your business and look forward to welcoming you back again soon. Thank you. More 

London, England, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 5, 2016 via mobile

Excellent hotel and fantastic location and good price. All the staff are fairly friendly and helpful and achieving very good standards. However the bat maid was rubbish. Serving a pint of beer with half of the glass full of head and trying to pass it off as OK and quote "its OK, the bubble will settle and you will get... More 

Helpful?
Thank Richard W
Lily X, Public Relations Manager at Renaissance Shanghai Yu Garden Hotel, responded to this review

Dear guest, Thank you for your encouraging comments on Tripadvisor. It will be a pleasure to share these comments with the entire hotel team. We shall continue to strive further in continuing to improve our guest experience. Thanks again for providing us this valuable feedback. We value your business and look forward to welcoming you back again soon. Thank you. More 

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Staying in People’s Square

Neighborhood Profile
People’s Square
People’s Square brings with it all the excitement you would expect from the town square of one of the biggest cities in the world. The area around People’s Square and People’s Park is always a abuzz with activity. Oceans of local and foreign tourists flow in and out of the area every day to see grand museums, go shopping and eat at some of Shanghai’s most storied food centers. Shanghai residents, meanwhile, live and work in the many residential and office high-rises. While much of Shanghai stays busy late into the night, this really is an area that never sleeps with glitzy nightclubs keeping people up until the wee hours of the morning.
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