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All 3,841 Shanghai hotels

Grand Mercure Shanghai Hongqiao

5.0 of 5 Hotel   |   No.369 Xianxia Road, Changning District, Shanghai 200336, China (Hongqiao)
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Grand Mercure Shanghai Hongqiao
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Ranked #121 of 3,841 hotels in Shanghai
A recent review
5 of 5 stars reviewed 1 week ago
Sung K Seoul
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  • Reviews (422)
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422 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
20 reviews 20 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 16, 2014 via mobile

I always stay here when working in Shanghai and it's a good location. Staff are friendly and for me the rooms are comfortable and kept very clean. Little things let it down - the drinks vouchers for Le Accor members do not cover wine, the drying line in the bathrooms have been removed and the gym never appears to be... More

Was this review helpful? Yes 1
gmhongqiao, General Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear lancashirelass002, Thank you for your comments. With drink voucher by Le Club, you will be offered soft drinks, beer or cocktails, but not wine. With regards to the cleanness of gym, thank you for bringing this to our attention. We will do the deep cleaning immediately. We look forward to welcoming you again. More

Give, Denmark
4 reviews 4 reviews
2 of 5 stars Reviewed July 8, 2014

I stayed at the Grand Mercure Hongqiao for 8 nights - and I am sorry to say that it turned out to be too long! The staff was friendly but it was extremely difficult to communicate with them because of their lack of language skills (English). I really had expected more from an international hotel. My room included a kitchenette... More

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gmhongqiao, General Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear J.N Thank you for your valuable comments on your stay at Grand Mercure Shanghai Hongqiao. We will enforce our training on English to improve the English level of our staff. And our Chef will look into the breakfast selection to ensure its variety will satisfy both Asian and European guests. We sincerely look forward to welcoming you again in... More

Toulouse, France
1 review
5 of 5 stars Reviewed July 1, 2014

I use to go to Shanghai, Grand Mercure Hotel is well positioned and so confortable. A very good adress, clean, spacious and a lot of services...for a good price! Don't hesitate to book it, you won't regret!

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gmhongqiao, General Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Thank you for staying with us. We are glad to know that you are satisfied with the location of our hotel. We wish to welcome you soon! More

Newcastle, Australia
18 reviews 18 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 25, 2014

I recently had a 18 night long stay at this hotel .I found for the price I was very happy there in a one bedroom suite. Hotel staff were really helpful. Buffet breakfast was sufficient with good choices, but after such a long stay I got a little bored at breakfast. Only slight annoyances, although I had a balcony you... More

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gmhongqiao, General Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Thank you for your comments. We are pleased to know that you enjoyed your stay. Balcony access issue that you mentioned, for safety reasons our hotel policy requires particular agreement in order to have the key to the balcony. Thank you for your understanding. For the iron issue we will look into it immediately. We wish to welcome you again... More

Penang Island, Malaysia
1 review
2 of 5 stars Reviewed June 24, 2014

I booked this hotel following my colleague - for the ease of local logistics and meetings. Stayed 4 nights. Seem like a Japanese Hotel to start with - Breakfast - everyday same and pretty much Japanese centric. Cook cannot understand any English - especially the scramble egg station - asked for well-done - he just simply disposed a well-done egg... More

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
gmhongqiao, Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear Mr. Sundar Yoganandan, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to provide us your feedback. It is with sincere regret that we note your dissatisfaction. Your experience certainly does not in any way represent the quality of standards we strive for, and indeed customarily maintain at Grand Mercure... More

15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 27, 2014

My first time in Shanghai on business and a friend recommended this hotel. I was quite satisfied with his recommendation. The property is centrally located and within walking distance to Laoshanguan Rd. station and located in a nice and seemingly safe area. Furniture in the room was a little dated but the room was spacious and clean. Really outstanding was... More

Was this review helpful? Yes
gmhongqiao, General Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear ANoto, Thank you for sharing your review. Great to know you have enjoyed your stay.  Your positive comments about our staff’s service will surely encourage them to do better. Our team look forward to welcoming you back soon. More

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Additional Information about Grand Mercure Shanghai Hongqiao

Address: No.369 Xianxia Road, Changning District, Shanghai 200336, China
Location: China > Shanghai Region > Shanghai > Hongqiao
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Shanghai Hongqiao 5*
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Also Known As:
Grand Mercure Hongqiao Shanghai Hotel Shanghai
Grand Accor Hongqiao Shanghai

85 photos of this hotel

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Bathroom (4)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#49 Spa Hotel in Shanghai #92 Business Hotel in Shanghai #104 Luxury Hotel in Shanghai #170 Best Value Hotel in Shanghai
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Official Description (provided by the hotel)
Well located in Hongqiao District, Grand Mercure Hongqiao Shanghai Hotel is a highly popular Hotel choice for both business and leisure travellers. Enjoy contemporary design and spacious living, where the perfect Grand Mercure Hotel room is about a good night's sleep. Designed for genuine comfort this Shanghai Hotel is ideal for extended business stays and family trips. Each of the 484 Hotel rooms and suites offers superior facilities and services from quality bedding, broadband internet access, LCD TV, 24 hour room service and kitchenette facilities to private balconies. ... more   less 
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Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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