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Grand Mercure Shanghai Hongqiao

No.369 Xianxia Road, Changning District, Shanghai 200336, China
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Grand Mercure Shanghai Hongqiao
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585 Reviews from our TripAdvisor Community

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Toronto, ON
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed January 3, 2016

This was our first time to Shanghai. I was accompanying my husband who was there on business. The hotel was about an hour away from the airport. We arrived early evening and the front desk checked us in fairly quickly. There were enough people on staff that could communicate with us in English. Pros: *Great location - close to subways/transit... More 

Helpful?
Thank YTOGIRL
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor YTOGIRL, Happy New Year ! We were thrilled to read your four-star review of our hotel. It is through feedback such as yours that we are able to maintain the quality of our service. We offer our sincerest apology that our conciergerie was unable to meet your expectations. We’ve evaluated our staffing procedures and have taken steps to... More 

Tel Aviv, Israel
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 27, 2015

I spent there 2 nights during a business trip. The hotel is rather ok, however it is quite pricy compared with the level of service. i do however take under consideration it is still shanghai so prices tend to be higher. nevertheless i received better Return on investment in other hotels. if you must stay there, it is generally a... More 

Helpful?
Thank flyorama
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user flyorama, May I begin by thanking you for your review. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. We would like to hear more about your experience in order to make your next stay perfect. If you would like, please connect with me at the hotel or via... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 17, 2015 via mobile

We have stayed in many hotels in Shanghai, but we prefer this hotel. It is a little off the busy area, quiet enough, not distastefully gaudy as in many Chinese hotels, rooms are spacious enough, beds are comfortable, staff is friendly and most speak English, and the breakfast is good. Very convenient location and reasonably priced.

Helpful?
1 Thank Ran O
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Ran O, All of us at Grand Mercure Shanghai Hongqiao would like to offer our sincere thanks for your delightful review. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort in both rooms and F&B for which our property is renowned. We are so... More 

Mumbai (Bombay), India
Level Contributor
2 reviews
3 of 5 stars Reviewed December 16, 2015

This hotel is 15 minutes walk from the metro station. Staff & service was good. I was able to communicate with the staff in english. Hotel room was outdated but clean. Room which i had selected was spacious & had all amenities. There is poor lighting in the room & room looked dark. The bed was comfortable.

Helpful?
Thank MitenD
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user MitenD, We sincerely appreciate you taking the time to send us your feedback. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Grand Mercure Shanghai Hongqiao is renowned. As for rooms, we planned to renovate all rooms from January 2015 with a... More 

Prattville, Alabama
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 16, 2015 via mobile

Huge and very good hotel, with good services and different activities. Do not touch the drinks in the bedroom, they're VERY expensive. Nice breakfast! (Not only chinese food, but several kinds of food). The guys in the front desk speaks english well.

Helpful?
Thank Nassaum
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Nassaum, We were thrilled to read your four-star review of our hotel. It is through feedback such as yours that we are able to maintain the quality of our service. Your kind words have been passed on to our Breakfast team who made your stay a memorable one. This will certainly motivate them and us all to... More 

Belfort, France
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed December 16, 2015 via mobile

Old fashion style decoration in the hotel as well as in the bedrooms. Rooms are clean and very well equipped like studios (wash machine, microwave oven etc...) Service is globally good. Price of rooms is a bit expensive but acceptable. However prices for the drinks even in minibar are 2 to 3 times higher than most of 4-5 star hotel... More 

Helpful?
Thank Baliren80
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear Tripadvisor user, May I begin by thanking you for your review. It is through feedback such as yours that we are able to maintain the quality of our service. Your kind words have been passed on to our team . This will certainly motivate them and us all to keep up the good work. In regards of rooms, we... More 

Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed November 30, 2015

Hotel feels very old and dated to usual in Shanghai. Lighting is awful, my room is so dark... there is a lack of natural light but also actual lighting. Wifi is OK, but crashing to often. Room is on the smaller side.

Helpful?
1 Thank Ferg F
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user Ferg F, May I begin by thanking you for your review. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. We offer our sincerest apology that our hotel was unable to meet your expectations. In regard of rooms, we are glad to inform you that all rooms will be... More 

Petaling Jaya
Level Contributor
107 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed November 26, 2015

The hotel is not in the city centre but it was near my meeting place. It's about an hour drive from the airport. The rooms are comfortable and well equipped incl. the bath room with all necessary amenities. The hotel has several F&B outlets, so you can find different food selections to satisfy your taste buds. Breakfast spread is excellent... More 

Helpful?
Thank PetalingJayaHans47
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user PetalingJayaHans47, We were thrilled to read your four-star review of our hotel. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. We are so happy you enjoyed your stay and look forward to welcoming you back again. Dominique Guest Experience Manager qam@grandmercure-hongqiao-shanghai.com More 

Kuala Lumpur, Malaysia
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed November 14, 2015 via mobile

Perfect location, next to train station, there were many restaurants and convenience shops around this hotel. A very nice decorated hotel with great ambience. Room was comfortable, especially the bed was a good bed and comfortable. Nice bathroom too, but the shower had an open wall area, without I reliased it the water from the shower ran down to the... More 

Helpful?
Thank SoniaBali
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user SoniaBali, We were thrilled to read your five-star review of our hotel. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Grand Mercure Shanghai Hongqiao is renowned. Regarding your bathroom, our Engineering Team is already following up this issue. Moreover we are... More 

Singapore, Singapore
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 9, 2015

Great hotel in Hongqiao. I stayed there for the weekend. Everyone was very welcoming. They have multilingual front desk officers which makes people more comfortable. The rooms are very spacious. The location also is great. There were a couple of bars down the street but there are also a bunch of sports bars within close proximity. An additional information, if... More 

Helpful?
Thank LevAgus
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user LevAgus, All of us at Grand Mercure Shanghai Hongqiao would like to offer our sincere thanks for your delightful review. Your comments inspire us to strive harder in servicing our guests. Your kind words have been passed on to our front desk team. This will certainly motivate them and us all to keep up the good work.... More 

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Staying in Gubei / Hongqiao / Minhang

Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
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