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Grand Mercure Shanghai Hongqiao

Hotel website
No.369 Xianxia Road, Changning District, Shanghai 200336, China
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Grand Mercure Shanghai Hongqiao
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528 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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    (528)
  • Mar-May only
    (134)
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    (132)
  • Dec-Feb only
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Port Stephens, Australia
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room rate was acceptable but guests need to be aware that food and beverages in the hotel are very dear by any standards. It may be a deliberate ploy to have attractive room rates to attract guests then charge excessively for meals and drinks. With the summer temperatures and pollution it wasn't convenient to go out to eat and... More 

Was this review helpful? Yes
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear Neil H, May I begin by thanking you for your review. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. In regards of food and beverages, maybe you didn't notice our offers; for lunch at l'Atrium restaurant, we propose various set menu at RMB58 net and for dinner time we provide... More 

Shanghai
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I made the mistake of booking this hotel and prepaid 4 nights in advance. Don't believe the pictures, obviously photoshopped! The entire hotel needs a complete makeover. Doors falling apart, wall paper peeling off the walls, carpet really need a deep cleaning and the entire common area of the hotel and room is overpowered with the smell of mildew. On... More 

Was this review helpful? Yes 3
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear cordonbleu99, We sincerely appreciate you taking the time to send us your review but it is with sincere regret that we note your dissatisfaction with our service and facilities. For the pictures, may I politely inform you that they are not edited, we can clearly recognize our different room types. It is regrettable you feel this way. In regards... More 

Melbourne
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location, very convenient and plenty to do in the Gubei area. Cons Price is good given location but "massage" workers loitering in the lobby late at night aren't a great reflection on the L'Accor brand globally. Heavily Japanese/Korean and generally foreigner area so no shortage of sex workers on the street in the area but nothing that can't be... More 

Was this review helpful? Yes 1
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear David O, We sincerely appreciate you taking the time to provide us your feedback. Your comments inspire us to strive harder in servicing our guests. Regarding the inconvenience you encountered at night in the lobby, I already inform our Security Manager Jason to pay more attention on it and take necessary actions to avoid such inconvenience. As per our... More 

new hampshire
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We chose this hotel due to it's proximity to the United Family hospital. We had visited the ER and they suggested to stay close-by so this hotel was a mere 5 minute ride away and much more comfortable than a hospital room. We received a complimentary upgrade which included a kitchen and living space and welcome macaroons. The room was... More 

Was this review helpful? Yes
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear TripAdvisor user, We sincerely appreciate you taking the time to send us your feedback. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Grand Mercure Shanghai Hongqiao is renowned. We are so happy you enjoyed your stay and look forward to welcoming you back... More 

Paris, France
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 13, 2015

i came to the Grand Mercure Hongqiao in June with my family , the hotel is very good, not so far from the subway. The hotel have many foreign staff . The rooms are spacious and comfortable. the restaurant is very good and offer very attractive price for lunch..

Was this review helpful? Yes 1
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear Tripadvisor user, All of us at Grand Mercure Shanghai Hongqiao would like to offer our sincere thanks for your delightful review. Your comments inspire us to strive harder in servicing our guests. Your kind words have been passed on to our team and in particular to our foreigners colleagues who made your stay a memorable one. We are so... More 

Kings Langley, United Kingdom
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 21, 2015

I stayed at this hotel twice in one week, sandwiched between a 6 day visit to a remote shipyard on Zhoushan Liuheng Island. Whilst somewhat worn furniture in the rooms, the hotel was clean and staff friendly enough. There is a Western style buffet breakfast with a good selection. Stay away from the bar, prices for a draft beer are... More 

Was this review helpful? Yes
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear hammeredwire, May I begin by thanking you for your review and we hope you enjoy your stay on Zhoushan Liuheng Island. We are so happy you enjoyed your stay. Regarding the room, we are glad to inform you that we plan to renovate our rooms with a new and modern design. As for the bar, in order to get... More 

St Austell, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 10, 2015

stayed here for a 3 night break over a weekend, very good location, quiet, very comfy room bed and pillows, nice bathroom, good choices for breakfast and very helpful staff. Would definitely stay here again, highly recommend it.

Was this review helpful? Yes
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear PatrickW671, We were thrilled to read your four-star review of our hotel. Your kind words have been passed on to our team who made your stay a memorable one. This will certainly motivate them and us all to keep up the good work. We are so happy you enjoyed your stay and look forward to welcoming you back again.... More 

Paris, France
1 review
5 of 5 stars Reviewed May 28, 2015

I've been here for a few days with my friends and this hotel is gorgeous. my room was clean, no hint of dust and soundproof! the shower was also great. the staff was very welcoming and always here to offer their service. I truly recomand this hotel if you're staying in Shanghai!

Was this review helpful? Yes
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear Julien T. All of us at Grand Mercure Shanghai Hongqiao would like to offer our sincere thanks for your delightful review. Your comments inspire us to strive harder in servicing our guests. We hope to have the pleasure to welcome you again. Dominique Guest Experience Manager qam@grandmercure-hongqiao-shanghai.com More 

Milan, Italy
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed May 9, 2015

The staff doesn't speak English. The rooms are old, the hotel is like a 3 star. Breakfast very Chinese and of poor quality. The concierge is not professional. The bill was not clear. Wi-fi very slow. Can not use PC and phone. I will not ever again in this hotel!

Was this review helpful? Yes 3
dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao, responded to this review

Dear Mara M, May I begin by thanking you for your review. We offer our sincerest apology that our organization was unable to meet your expectations. The experience you described causes us deep concern. It does not represent the quality of service we strive for at our hotel I can assure you that most of our staff speak English. We... More 

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Staying in Gubei / Hongqiao / Minhang

Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
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