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Sheraton Shanghai Pudong Hotel & Residences

#120 of 3,985 Hotels in Shanghai
Certificate of Excellence
No.38 Pujian Road, Pudong New District, Shanghai 200127, China
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Sheraton Shanghai Pudong Hotel & Residences
Sheraton Shanghai Pudong Hotel & Residences
Sheraton Shanghai Pudong Hotel & Residences
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82%
Positive reviews?
KEY AMENITIES
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free Parking
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Sheraton Shanghai Pudong Hotel & Residences
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    544 Reviews from our TripAdvisor Community

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    Traveler rating
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    Rating summary
    • Sleep Quality
      4.5 of 5 stars
    • Location
      4 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (50)
    Date | Rating
    • Chinese (Traditional) first
    • Chinese (Simplified) first
    • Dutch first
    • English first
    • French first
    • German first
    • Italian first
    • Japanese first
    • Portuguese first
    • Russian first
    • Spanish first
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    English first
    • All months
      (544)
    • Mar-May only
      (147)
    • Jun-Aug only
      (150)
    • Sep-Nov only
      (139)
    • Dec-Feb only
      (108)
    All months
    Ottawa, Canada
    Level Contributor
    95 reviews
    22 hotel reviews
    common_n_hotel_reviews_1bd8 83 helpful votes
    3 of 5 stars Reviewed 1 week ago

    Our negative experience was mostly due to people not so much the hotel, but I would say the hotel is also quite average. We stay at Starwoods hotels across the world but have never received such poor treatment. None of the staff were friendly or attentive... it always seemed you were bothering them if you had a question. Small things... More 

    Was this review helpful? Yes
    NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

    Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence , I would like to thank you for your recently stay and spent valuable time to give us candid comments. I wish to take this opportunity to extend my sincere apology for your valuable comments which related with staff attitude. The management team has been... More 

    Angeles City, Philippines
    Level Contributor
    9 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed 1 week ago

    Good location, with shopping and scenic areas near by. Easy check in, friendly staff and no language issues. Breakfast buffet that will fullfill all needs. Clean room. Over all a very good experience, even the internet wifi works perfectly

    Was this review helpful? Yes
    NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

    Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

    Tel Aviv, Israel
    Level Contributor
    6 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed 2 weeks ago

    Good customer service, very safe and clean. The food at the restaurant is very good. I also used the massage services and they were OK. Down side - high prices for almost everything, and "working ladies" just outside the hotel.

    Was this review helpful? Yes
    NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

    Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

    Shanghai Region, China
    Level Contributor
    72 reviews
    31 hotel reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    3 of 5 stars Reviewed 2 weeks ago

    Great location in pudong if you are visiting the financial center or doing business in pudong . Conveniently located just outside the subway station (line 4) and near to pudong international airport . However not recommended for tourist if you are visiting shanghai attractions

    Was this review helpful? Yes
    NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

    Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

    Seattle, Washington
    Level Contributor
    9 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    3 of 5 stars Reviewed 2 weeks ago

    I booked via tripadvisor using lateroom.com because the other hotel I was staying in was really gross. When I arrived at my hotel, the staff seemed really annoyed that I was coming because he said it was practically impossible that I got a room because they were overbooked. I showed them my confirmation email and number. They told me that... More 

    Was this review helpful? Yes
    NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

    Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I must apologize for the disappointment you received from your recent stay. Please rest assured that your experiences do not reflect the standards we are always... More 

    Cumming, Georgia
    Level Contributor
    5 reviews
    3 of 5 stars Reviewed 3 weeks ago

    The king deluxe room was ok. The carpet was ripped as you come in. Went to the lobby bar for a drink and to do some work. Only problem was the internet was to bad for anything to open. Also the wifi in the room was very slow. I guess the only way for high speed is to pay. Other... More 

    Was this review helpful? Yes
    NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

    Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence. I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I must apologize for the disappointment you received from your recent stay. Please rest assured that your experiences do not reflect the standards we are always... More 

    Level Contributor
    1 review
    common_n_hotel_reviews_1bd8 1 helpful vote
    2 of 5 stars Reviewed June 28, 2015

    No free wifi. Rude staff, dirty and broken facilities at room( see pictures of room 870).It doesn't worth the price at all. It will change your good impression about Sheraton! Reception staff very rude. Location is alright. Design and lobby are good. If you like good services or respect don't choose this. Staff understand english but don't respect the gusts.... More 

    Was this review helpful? Yes 1
    NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

    Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence! I would like to thank you for your recently stay and spent valuable time to give us candid comments. I wish to take this opportunity to extend my sincere apology for your valuable comments which related with staff attitude and cleanliness. The management team has... More 

    Beijing
    Level Contributor
    104 reviews
    42 hotel reviews
    common_n_hotel_reviews_1bd8 45 helpful votes
    3 of 5 stars Reviewed June 28, 2015

    This was my first time to stay at the hotel as my regular hotel I stay in Pudong was full due to a conference in Shanghai. First impressions, the front desk staff were polite and professional. The room is old and dated, the bed was comfortable, the sink in the bathroom was not working but was repaired when reported to... More 

    Was this review helpful? Yes
    NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

    Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. We will not rest on our laurels and continue to work on... More 

    Flower Mound, Texas
    Level Contributor
    19 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed June 27, 2015

    This is an absolutely stunning property. The rooms are amazing and the views are lovely. Three different restaurants which for a business traveller is great!!! My only complaint is after a horrendously long day of traveling I stood in the check in line for over 20 minutes. Only one employee. After I FINALLY got to the desk to check in... More 

    Was this review helpful? Yes 1
    NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

    Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence. I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to hotel service. We... More 

    Shanghai, China
    Level Contributor
    285 reviews
    96 hotel reviews
    common_n_hotel_reviews_1bd8 133 helpful votes
    4 of 5 stars Reviewed June 18, 2015

    I was not sure what to expect at this hotel, but I am happy that I went. the check-in was fast and uncomplicated. The room was well equiped. The business lounge is also very pleasant and with a great view. The only problem I had was that there are too little taxi's in the morning so I had to wait... More 

    Was this review helpful? Yes
    NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

    Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

    Questions? Get answers from hotel staff and past guests. Ask a question

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    Business center/function rooms (1)
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    Other (7)
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