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Sheraton Shanghai Pudong Hotel & Residences

#120 of 3,987 Hotels in Shanghai
Certificate of Excellence
No.38 Pujian Road, Pudong New District, Shanghai 200127, China
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Sheraton Shanghai Pudong Hotel & Residences
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552 Reviews from our TripAdvisor Community

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Traveler rating
    178
    275
    75
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (552)
  • Mar-May only
    (147)
  • Jun-Aug only
    (158)
  • Sep-Nov only
    (139)
  • Dec-Feb only
    (108)
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Ankara
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We have stayed 2 nights. Rooms need maintenance. Water was too hot in the shower. They came and fixed. Furnitures were old and rooms need maintenance. Breakfast was poor. Mainly eastern food. Rather than these we can not comment because we didn't use any other facilities.

Was this review helpful? Yes
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Great infrastructure. Poor wifi. Need to use the lan cable for anything. I stayed in the suite which is quite luxurious. The inhouse food is not so good. And the staff service can definitely be worked on, but that could have been because i do not speak the local language. Even though they have a multilingual staff, they are not... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence , I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. We will not rest on our laurels and continue to work... More 

Honolulu, Hawaii
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I was shocked that this hotel is a Sheraton. Room badly needs to be updated. Carpet was filthy, door lock fell off the hinge and curtain was torn. Room attendant threw all the pillows on the couch and haphazardly made up bed. They did not forget to tip on they way out of the room. This is the first time... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I must apologize for the disappointment you received from your recent stay. Please rest assured that your experiences do not reflect the standards we are always... More 

Singapore
Level Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The building structure and facade is breathe-taking, literally! Standing at 40 stories high and well-lit makes the hotel truly a sight especially when I checked in at close to midnight. The level of understanding and literacy for English is actually several times better than in Beijing. Everyone could understand and converse in basic English is truly a big plus! Had... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, room... More 

Hong Kong, China
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just a stone's throw away from subway exit (Tangqiao station). Allow at least 1 hour to Pudong Airport if taking the subway. Stayed for 1 night on business trip, in the Residence wing. Not easy to find the elevator to Residence wing from the check-in reception, given the instruction to "walk to the very end". Good that there was staff... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, for your valuable comments which related with WIFI. The management team has been... More 

Ottawa, Canada
Level Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Our negative experience was mostly due to people not so much the hotel, but I would say the hotel is also quite average. We stay at Starwoods hotels across the world but have never received such poor treatment. None of the staff were friendly or attentive... it always seemed you were bothering them if you had a question. Small things... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence , I would like to thank you for your recently stay and spent valuable time to give us candid comments. I wish to take this opportunity to extend my sincere apology for your valuable comments which related with staff attitude. The management team has been... More 

Angeles City, Philippines
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 23, 2015

Good location, with shopping and scenic areas near by. Easy check in, friendly staff and no language issues. Breakfast buffet that will fullfill all needs. Clean room. Over all a very good experience, even the internet wifi works perfectly

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

Tel Aviv, Israel
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 19, 2015

Good customer service, very safe and clean. The food at the restaurant is very good. I also used the massage services and they were OK. Down side - high prices for almost everything, and "working ladies" just outside the hotel.

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

Shanghai Region, China
Level Contributor
75 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 19, 2015

Great location in pudong if you are visiting the financial center or doing business in pudong . Conveniently located just outside the subway station (line 4) and near to pudong international airport . However not recommended for tourist if you are visiting shanghai attractions

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

Seattle, Washington
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 18, 2015

I booked via tripadvisor using lateroom.com because the other hotel I was staying in was really gross. When I arrived at my hotel, the staff seemed really annoyed that I was coming because he said it was practically impossible that I got a room because they were overbooked. I showed them my confirmation email and number. They told me that... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I must apologize for the disappointment you received from your recent stay. Please rest assured that your experiences do not reflect the standards we are always... More 

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