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Sheraton Shanghai Pudong Hotel & Residences

#96 of 3,971 Hotels in Shanghai
Certificate of Excellence
No.38 Pujian Road, Pudong New District, Shanghai 200127, China
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Sheraton Shanghai Pudong Hotel & Residences
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Sheraton Shanghai Pudong Hotel & Residences
Sheraton Shanghai Pudong Hotel & Residences
Sheraton Shanghai Pudong Hotel & Residences
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513 reviews from our community

Traveler rating
    172
    257
    65
    14
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
  • All months
    (513)
  • Mar-May only
    (134)
  • Jun-Aug only
    (132)
  • Sep-Nov only
    (139)
  • Dec-Feb only
    (108)
All months
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a older building by Shanghai standards, but well kept and still has a modern feel. Staff was always friendly, and very helpful with directions and recommendations in the city. In House food stays authentic but comfortable, always good. Short cab ride to shopping food and The Bund. They also offer a great car service to PVG airport.

Was this review helpful? Yes 2
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence! I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

Singapore
Top Contributor
286 reviews 286 reviews
91 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel, good infrastructure. professional staff. Nice rooms, quiet, higher floors provide nice view, although the hotel is not located in the "nicer part" of SH. More suitable for business people having meetings in this area than for tourists. Breakfast buffet is good quality and diverse, the lounge on 37th floor is suitable also for small business meetings. So far... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence! I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice breakfast, room... More 

Novosibirsk Oblast, Russia
Contributor
16 reviews 16 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 31, 2015

The location is very good but that's obvious, probably better for business people than for families. However the service was really good, got a smile already at the entrance, quick check in with very good attitude, wake up call on time and suprisingly good english when had special requests for room services on the phone. That's all we needed as... More 

Was this review helpful? Yes 1
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to good service and... More 

Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2015

This is an amazing Hotel for business travelers. I was there for my work exhibition and after the all day long work it was very much comfortable staying at this hotel. I would first prefer this hotel and their chain groups for stay at any locations across the world.

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

Mumbai (Bombay), India
Top Contributor
101 reviews 101 reviews
24 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed January 15, 2015

I like this property and have made it my preferred place whilst in Shanghai. The breakfast spread is good with ample options even for a vegetarian like me. Rooms are well decorated ... though I do not like the extensive use of glass in the cloakrooms!

Was this review helpful? Yes 1
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence. I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice room and... More 

Verderio, Italy
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 11, 2015

I have been in this hotel for business trip for 1 week. Excellent hotel in all senses: cordiality and warm welcome from the staff, clean and spacious rooms, internal restaurants are pretty good, even if normally I prefer to eat outside hotel. It is located in a very convenient area, metro station is 1 minute walking from the main door.... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence. I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

Singapore
Top Contributor
102 reviews 102 reviews
46 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 11, 2015

Stayed for one night iro my quick visit to Shanghai. Actually this hotel was not too bad and has what you can expect and also you cannot expect too much from a SPG 3 level hotel.It has a decent Gym which to some extent is a big surprise I was quite satisfied with my expeience other the WIFI which was... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence / Four Points by Sheraton Shanghai, Pudong, I would like to thank you for your recently stay and spent valuable time to give us candid comments. I wish to take this opportunity to extend my sincere apology for your valuable comments which related with WIFI... More 

Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 7, 2015

When your in Shanghai you have your choice of every hotel type, range, location and placement. Over the years the Sheraton Brand has taken a beating from its newer, more glamorous Starwood contenders like Le Meridien, W Hotels and Westin. The Sheraton Brand has become, well tired, uninvested and what once was the pearl of 5 star standards has some... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, breakfast... More 

Hamburg, Germany
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed December 31, 2014

As I walked through the lobby to the reception I had the impression of a newly build and well furnished five star hotel but it quickly fad away after entering my spacious run down room with dusty windows from outside. I got offered another room the following night but my frustration didnt stop here as I couldn't avoid the disappointing... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I must apologize for the disappointment you received from your recent stay. Please rest assured that your experiences do not reflect the standards we are always... More 

San Francisco, California
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 24, 2014

I stayed here for 3 nights while exploring the city. The location is not within walking distance of the major touristy areas but priced appropriately. With the subway downstairs, it makes for a good hub to all major commercial and touristy areas, and easy transfer from PVG and train stations. Staff is super friendly. The concierge arranged for my train... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, and... More 

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