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All 3,741 Shanghai hotels

Sheraton Shanghai Pudong Hotel & Residences

4.5 of 5 Hotel   |   No.38 Pujian Road, Pudong New District, Shanghai 200127, China (World Expo)
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Sheraton Shanghai Pudong Hotel & Residences
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84%
Ranked #95 of 3,741 hotels in Shanghai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Steve S
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472 people have reviewed this hotel

Traveler rating
    159
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago via mobile

William at the concierge desk and Gina in the executive lounge are two of the best team members I've ever had the pleasure to come in contact with. Great customer service and always smiling. Always a great interaction - the hotel is luck to have them as employees.

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to our great... More

Malmo, Sweden
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed for a week at the Sheraton in Shanghai, Pudong again this year, and just like last year, it was excellent. The service is efficient and courteous and the breakfast is very good with good variety. The location is very good with only 50 steps to the Metro station while I prefer a location where 25 of the nearest... More

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time,... More

Stafa, Switzerland
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 21, 2014

Everything was ok. The staff was friendly and did speak English. Breakfast is good. Also the gym. The sauna is quite small, but ok. WLAN worked well in the room. Can be recommended also for people who are used to 5-star hotels.

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time,... More

Columbus, Ohio
Contributor
17 reviews 17 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 19, 2014

Stayed for 1 night to visit nearby relatives. Room was very clean and sleep quality was great! Cannot find anything to complain, except the breakfast buffet. For the price, I would expect better quality foods. But can't complain much as we paid under Y$700 for 2 with breakfast. Kid would cost Y$150 for the breakfast, which I think is way... More

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, we will not rest on our laurels and continue to work on... More

Wrexham, United Kingdom
Contributor
19 reviews 19 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 5, 2014

Stayed here for 2 nights whilst on a business trip in April. Lovely hotel, staff very helpful and the spa offers a great selection of treatments and massage. Hotel is right by a metro station so very convenient.

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time,... More

Exeter, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 4, 2014

The location of the hotel is pretty accessible to the local underground station, it is also very convenient to get to the airport via the Maglev. There is a local shopping centre nearby which sells all the essentials. The breakfast is average which serves some European and Asian cuisine. The services in the hotel is often slow. The room is... More

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I wish to take this opportunity to extend my sincere apology for your valuable comments which related with hotel service. The management team has been... More

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 1, 2014

I stayed in the apartment building on my last business trip. Location is ideal. It's a short ride to office and surroundings offer wide selection of food when I'm back from work. Not sure if room service standard is same for hotel and apartment but not used to the alternate days cleaning and selective replenish of toiletries.

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, we will not rest on our laurels and continue to work on further improving the service... More

Decatur, Illinois
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 31, 2014

I stayed here for two weeks for business and was upgraded to an apartment. If you're a corporation, you can negotiate an awesome rate. This was the best hotel I have ever been in for sleeping - you could close the bedroom door and not hear a peep from the hallway or street noise. There is a refrigerator, but it... More

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time,... More

Eindhoven, The Netherlands
Top Contributor
93 reviews 93 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed May 27, 2014

This hotel has a lot going for it in terms of location. Right on a metro line and not far from the Maglev station if you want a, quick convenient route to the airport. Rooms are to a typical standard for good hotels in Shanghai. Large and well equipped with a nice bathroom and a very good rain shower. I... More

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to give us your candid comments. Judging from the scores you’ve rated us, we may have failed in meeting your expectations in the area of restaurant dinner service. It is... More

Top Contributor
51 reviews 51 reviews
32 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 25, 2014

Been there last week for a night and is average for a SPG hotel. The staff is pretty helpful especially the staff outside who help me to pay for a taxi fee as I do not have enough local cash. The location is very good as the subway station just in front of the hotel. The Feast restaurant is just... More

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to give us candid comments. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to great staff... More

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Additional Information about Sheraton Shanghai Pudong Hotel & Residences

Address: No.38 Pujian Road, Pudong New District, Shanghai 200127, China
Location: China > Shanghai > World Expo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Shanghai Pudong Hotel & Residences 4.5*
Reservation Options:
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Also Known As:
Sheraton Shanghai Hotel And Residences Pudong
Sheraton Shanghai Hotel Residences Pudong
Shanghai Sheraton

237 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#41 Spa Hotel in Shanghai #78 Business Hotel in Shanghai #84 Luxury Hotel in Shanghai #324 Best Value Hotel in Shanghai
Hotel Class
Official Description (provided by the hotel)
In central Pudong, metro station nearby and luxury hotel with 24h fitness center. Convenient location. In central Pudong business area, close to Int'l Exhibition Center,EXPO Center and Mercedes-Benz Arena. Easy access to places of interests both in Puxi and Pudong through Nanpu Bridge. Metro station is 1-min away. Dining and Leisure: Hotel features an indoor pool, 24-hour fitness center and a fully-service spa. Besides 2 restaurants and lobby lounge at Sheraton, guests could also sign bills at Four Points next door in restaurants and bar. Modern-equipped Guestroom: All spacious rooms are equipped with Sheraton Sweet Sleeper™ Beds, 32-inch LCD TV, mini bar, direct-dial telephones with voicemail, Internet and safebox to have laptop. Bathroom with separate bathtub and shower. ... more   less 
Number of rooms
525

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