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Sheraton Shanghai Pudong Hotel & Residences

#104 of 3,976 Hotels in Shanghai
Certificate of Excellence
No.38 Pujian Road, Pudong New District, Shanghai 200127, China
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Sheraton Shanghai Pudong Hotel & Residences
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Sheraton Shanghai Pudong Hotel & Residences
Sheraton Shanghai Pudong Hotel & Residences
Sheraton Shanghai Pudong Hotel & Residences
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521 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Iran
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We are a family of four stayed at this hotel for 2 nights.The hotel is nice and clean.room is big enough with the most comfortable bed which we'd had during our trip to China.The bathroom and toilet is separate,which is convinced when you are in rushing. Breakfast was nice with different cooking stations and various of food.Squeeze juices not included... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

Greater London, United Kingdom
Top Contributor
56 reviews 56 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed here on business many times. The rooms are comfortable but the sounds (especially on the Pudong Road side) are audible up to 20th floor+ at night. It's a reasonable business hotel. The restaurant at lobby level gets very busy, service is unpredictable at best and food is not great. The staff in the restaurant would benefit additional... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence! I would like to thank you for your recently stay and spent valuable time to give us candid comments. I wish to take this opportunity to extend my sincere apology for your valuable comments which related with staff service. The management team has been alerted... More 

McKinney
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was in Shanghai for a business conference and stayed at this hotel. Hotel is very clean and nice , room qualities could be upgraded a bit ( toliet didnt flush consistently and sink got plugged up ) but overall very nice and great views of the city. The bed is the BEST part - probably one of the best... More 

Was this review helpful? Yes 1
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence! I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, we will not rest on our laurels and continue to work on further... More 

Senior Contributor
26 reviews 26 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 13, 2015

This is a older building by Shanghai standards, but well kept and still has a modern feel. Staff was always friendly, and very helpful with directions and recommendations in the city. In House food stays authentic but comfortable, always good. Short cab ride to shopping food and The Bund. They also offer a great car service to PVG airport.

Was this review helpful? Yes 3
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence! I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

Singapore
Top Contributor
305 reviews 305 reviews
95 hotel reviews
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed March 7, 2015

Great hotel, good infrastructure. professional staff. Nice rooms, quiet, higher floors provide nice view, although the hotel is not located in the "nicer part" of SH. More suitable for business people having meetings in this area than for tourists. Breakfast buffet is good quality and diverse, the lounge on 37th floor is suitable also for small business meetings. So far... More 

Was this review helpful? Yes 1
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence! I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice breakfast, room... More 

Novosibirsk Oblast, Russia
Contributor
19 reviews 19 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 31, 2015

The location is very good but that's obvious, probably better for business people than for families. However the service was really good, got a smile already at the entrance, quick check in with very good attitude, wake up call on time and suprisingly good english when had special requests for room services on the phone. That's all we needed as... More 

Was this review helpful? Yes 1
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to good service and... More 

Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 28, 2015

This is an amazing Hotel for business travelers. I was there for my work exhibition and after the all day long work it was very much comfortable staying at this hotel. I would first prefer this hotel and their chain groups for stay at any locations across the world.

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

Mumbai (Bombay), India
Top Contributor
111 reviews 111 reviews
25 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed January 15, 2015

I like this property and have made it my preferred place whilst in Shanghai. The breakfast spread is good with ample options even for a vegetarian like me. Rooms are well decorated ... though I do not like the extensive use of glass in the cloakrooms!

Was this review helpful? Yes 1
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence. I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice room and... More 

Verderio, Italy
Top Contributor
52 reviews 52 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 11, 2015

I have been in this hotel for business trip for 1 week. Excellent hotel in all senses: cordiality and warm welcome from the staff, clean and spacious rooms, internal restaurants are pretty good, even if normally I prefer to eat outside hotel. It is located in a very convenient area, metro station is 1 minute walking from the main door.... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence. I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we... More 

Singapore
Top Contributor
108 reviews 108 reviews
48 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed January 11, 2015

Stayed for one night iro my quick visit to Shanghai. Actually this hotel was not too bad and has what you can expect and also you cannot expect too much from a SPG 3 level hotel.It has a decent Gym which to some extent is a big surprise I was quite satisfied with my expeience other the WIFI which was... More 

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

Thank you very much for choosing your stay in Sheraton Shanghai Pudong Hotel and Residence / Four Points by Sheraton Shanghai, Pudong, I would like to thank you for your recently stay and spent valuable time to give us candid comments. I wish to take this opportunity to extend my sincere apology for your valuable comments which related with WIFI... More 

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