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All 3,925 Shanghai hotels

Sheraton Shanghai Pudong Hotel & Residences

4.5 of 5 Hotel   |   No.38 Pujian Road, Pudong New District, Shanghai 200127, China (World Expo)
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Sheraton Shanghai Pudong Hotel & Residences
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Ranked #100 of 3,925 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
MylaiChennai Chennai
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493 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Chennai
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Good place to stay with good restaurant with wide variety of food. Even though it caters more to Chinese style, one can always find some continental and other type of food, with option for Alacarte orders. The rooms are spacious and comfortable. Only one weird thing is they need the guest to request if we have to extend our stay,... More

Was this review helpful? Yes 1
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time,... More

San Jose, United States
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The good: Good location in Pudong, Gym is well appointed, rooms are spacious and front desk staff is attentive and timely The bad: Internet connectivity - a disaster. Extremely slow wireless. When complained to front desk, their answer was 'lots of people on the internet'. Uh really? After further review, many of the western websites are slowed down by design... More

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I must apologize for the disappointment you received from your recent stay. Please rest assured that your experiences do not reflect the standards we are... More

Adelaide, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We are currently staying at the Sheraton Pudong, it's expensive but as we are in Shanghai for the Lexus Cup of China figure skating we wanted to stay in the official hotel. Staff very friendly but disappointed that the finer details not attend too, asked yesterday and today for the plug in the bathroom sink to be fixed (it's jammed... More

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to our great... More

Lausanne, Switzerland
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

i visit twice the sheraton in the last week, first visit chaotic check in with wrong usage of the credit card machine who result to get block, the bank confirm this after i call to see what was the problem, in result have to put a deposit of 3500 rmb, they give me a lower floor room despite i am... More

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to give us candid comments. I wish to take this opportunity to extend my sincere apology for your valuable comments which related with staff service. The management team has been... More

Taplow, United Kingdom
Top Contributor
157 reviews 157 reviews
59 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I was a guest of the toy fair in this hotel. The rooms are spacious and very clean. Convenient for the fair as there were shuttles to and from the exhibition centre. Concierge staff extremely helpful, reception staff less so but still a good stay.

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time,... More

London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 28, 2014

The hotel was gorgeous. It is huge and modern, with very spacious rooms and extremely nice decoration. I have enjoyed the stay in the hotel room very much. The only problem was the location was a little far from the city centre. It is next to subway stations but I was not familiar with travelling in Shanghai so I used... More

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to room condition... More

Nuremberg, Germany
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 25, 2014

Stayed for three weeks and there was nothing to complain. Great breakfast buffet, everything was clean and staff was friendly. It was also nice to have a pool and gym after work. If you plan to go downtown there is a underground next to the hotel.

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities... More

Reno
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 14, 2014

This was my first time in Shanghai, and you can never go wrong with Sheraton in Asia. The hotel had everything you could ask for, including a great breakfast buffet. It was clean, the staff was helpful, however I have to admit I did not get a warm friendly feeling there. It is nothing I can put my finger on,... More

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time,... More

Ho Chi Minh City, Vietnam
2 reviews
3 of 5 stars Reviewed September 10, 2014

stayed for one night only but quite disappointed about the room with some marks on the bathroom mirror and one small part of bathroom floor under the shower is quite weird, seems to be broken.. It's acceptable for an one nite stay.. if my stay is more than 2 nites, definitely I would ask hotel to move to another room.... More

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to better breakfast,... More

Port Douglas, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 7, 2014

Recently conducting business in Pudang was stressful enough and to that the shear terror of a taxi ride and I am looking to put my feet up. The Sheraton fulfilled the niche perfectly. As I entered the door I felt safe and relaxed. A quick nip or two at the bar and retire to modern comfortable and spotless accomodation.

Was this review helpful? Yes
NancyC974, Manager at Sheraton Shanghai Pudong Hotel & Residences, responded to this review

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire. I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time,... More

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Additional Information about Sheraton Shanghai Pudong Hotel & Residences

Address: No.38 Pujian Road, Pudong New District, Shanghai 200127, China
Location: China > Shanghai Region > Shanghai > World Expo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Shanghai Pudong Hotel & Residences 4.5*
Number of rooms: 525
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Also Known As:
Sheraton Shanghai Hotel And Residences Pudong
Sheraton Shanghai Hotel Residences Pudong
Shanghai Sheraton

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