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All 3,934 Shanghai hotels

Somerset Xu Hui Shanghai

4.0 of 5 Apartment Hotel   |   No.888 Shaanxi Nan Road, Xuhui District, Shanghai 200031, China (Dapuqiao)
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Somerset Xu Hui Shanghai
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Ranked #223 of 3,934 Hotels in Shanghai
4.0 of 5 stars 78 Reviews
A recent review
3 of 5 stars reviewed 6 days ago
JohnsonChoo Singapore, Singapore
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78 reviews from our community

Traveler rating
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    17
    9
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22
5
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33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This property is situated in an excellent location, and as part of it's 30th Anniversary promotion (and on-going renovation), the rates are also very attractive. We stayed at the same property two years ago and had a good experience, which was why we returned in December 2014. Other than a new lobby, cafe, gym and business centre, the rest of... More 

Was this review helpful? Yes
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We sincerely apologise for the less than desired experience you had, Immediately following your feedback, a meeting was arranged with... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

13 of us (family) coming to Shanghai, Hangzhou and Suzhou for a 10-day vacation and we stayed in all Ascott properties. 1st was Somerset @ Shanghai and we find the service was extraordinary. Thanks to the management for providing this team of staffs whom provided us with a memorable vacation in Shanghai. From the airport pick up till the day... More 

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for your feedback. My team and I are very delighted to have you and your family staying with us and we are happy to note that you have enjoyed your stay. Your positive comments will inspire us to continually provide the level of service that our guests have come to expect. Once again, thank you for making us... More 

Singapore River, Singapore
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 22, 2014

I have stayed here many times. The location is good - walking distance to Metro, shops, eating places. Good clean apartments and friendly staff. This time I booked through Tripadvisor and not directly on their website, and was a little disappointed that they did not seem so friendly at check-in. The internet wi-fi also never worked while I was there... More 

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for your feedback. We apologise for the less than desired experience of our Guets service service and internet connection. Following your feedback, a meeting was immediately arranged with the related department to review the service standards. Once our review is done, we hope to able impress you when you visit us again. Thank you again and wish to... More 

Chicago, Illinois
2 reviews
2 of 5 stars Reviewed October 22, 2014

My reservation for this apartment hotel was for about four months and have lived here for almost three. The first apartment they gave me was on a high floor that's located close to where they are renovation. I had incorrectly assumed that renovation was only Monday to Friday but later found out that renovation also happened on Saturday and Sunday... More 

Was this review helpful? Yes
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for choosing Somerset Xu Hui, Shanghai. I have noted your observations and recommendations for improvements to our hardware facilities and soft ware service. Following your feedback, a meeting was immediately arranged with the relevant departments to review our current standards. Please be assured that I will coordinate the plans for these enhancements. Again, we thank you so much... More 

Jaipur, India
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 15, 2014

Stayed here for 2 months with my family... Pretty comfortable.. friendly staff.. They had a drilling wrk going on around that time and they moved me to a bigger appartment on higher fllor to mke us comfortable. Close to Tesco and other shoppng area.. a stadium is nearby.. close to French concession.

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

thank you for choosing Somerset Xu Hui, Shanghai. My team and I are very delighted to have you and your family staying with us and we are happy to note that you have enjoyed your stay. Your positive comments will inspire us to continually provide the level of service that our guests have come to expect. Once again, thank you... More 

Asia
Contributor
18 reviews 18 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 27, 2014

Have been staying at Somerset Xuhui nearly 8 years as and when I am visiting Shanghai either business or leisure, as well as bring family members for trip to Shanghai or nearby cities. I like services apartment as it providing us with washing machine as well as kitchen facility. Overall is good, but of course, there are minor problem or... More 

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for your comments. We are running renovation periods at this stage and we hope to give a brand new looks in the near future. We thank you for your continue supports and we will do our best to serve to anyone who stay with us here in Somerset Xu Hui. More 

Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 5, 2014

The place is quite average really: old, crusty decor and a bit of a damp smell (we tried two rooms). However, the staff were very helpful and moved us rooms because of noise from the renovations. We were in the Executive Superior and it wasn't all that exciting! Beds were comfortable, loads of space and a nice balcony. Breakfast is... More 

Was this review helpful? Yes
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for choosing Somerset Xu Hui Shanghai as your preferred apartment here in Shanghai. We appreciated your feedback, especailly for those positive comments for our staff in house. We will keep doing our best and looking forward to your next visit again. Thank you and wishing all the best. regards Tina Liu More 

Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 14, 2014

Stayed in a 2 bedrooms apartment…decent size and except the interior of the apartment was a little aged. Believe they are undergoing some upgrading. Other than that it's a great location and price for a 2 bedrooms in the city.

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for choosing Somerset Xu Hui as your preferred apartment here in shanghai. We appreciated your feedback and we are partially under renovation for our guest room. We believe that you will have a different kind of experience next time if you visit us again. Thank you for your position comments and we looking forward to welcoming you soon.... More 

Peterborough
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 3, 2014

We stayed here for 10 days while visiting family. We had a one bed apartment which had a big bedroom, living room, small kitchen and bathroom. The washer/dryer was a big help as we were staying so long and the kitchen had plates, glasses, cutlery and cooking utensils supplied. The staff were friendly and helped us track down our camera... More 

Was this review helpful? Yes
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for choosing Somerset Xu Hui as your preferred apartment here in Shanghai. We really appreciated your position feedback and this actually inspiring us to serve better. We look forward to your visit again and wising you all the best. regards Tina Liu More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2014

We stayed in a 2 bedroom executive. The rooms were basic , clean and well equipped. The kitchen had only basic appliances like microwave, kettle , washing machine , fridge. No wash dishing soap provided. Only laundry detergent was provided for washing clothes. One odd thing was even tho it was a 2 bedroom apartment (fit for 4 people), there... More 

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for your feedback via trip advisor on 7th May 2014. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Somerset... More 

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Additional Information about Somerset Xu Hui Shanghai

Address: No.888 Shaanxi Nan Road, Xuhui District, Shanghai 200031, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Dapuqiao
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Somerset Xu Hui Shanghai 4*
Number of rooms: 167
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Also Known As:
Somerset Xu Hui Shanghai Hotel Shanghai
Hotel Style:
#157 Luxury Hotel in Shanghai
#250 Best Value Hotel in Shanghai

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