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Somerset Xu Hui Shanghai

4.0 of 5
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No.888 Shaanxi Nan Road, Xuhui District, Shanghai 200031, China
Somerset Xu Hui Shanghai
Best prices for: 1 room 1 guest
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Ranked #187 of 3,976 Hotels in Shanghai
A recent review
4 of 5 stars reviewed 3 weeks ago
THH888 Singapore, Singapore
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83 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Swedish first
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Singapore, Singapore
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked a 2 room service apartment and although I did not get a renovated unit, I am happy with the room. Room is spacious and clean for the price you paid. The only setback is the bed and pillows are too soft. It would be good for the management to consider to change these items. Wi-fi access is excellent... More 

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for choosing Somerset Xu Hui, Shanghai. We appreciated your feedback and glad to know you are satisfied with our facilities. Meanwhile, we will also concentrate on service concepts for our staff in order to provide high standard service. We look forward to your visit in the near future. More 

Singapore River, Singapore
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 19, 2015

This time I got a renovated apartment - which I probably had stayed at in previous visits. It was quite well done - but the bathrooms were noticeably smaller. The kitchens were very nice, and the bedrooms were very tastefully decorated. As part of their promotion, the rates were very good. Breakfast was completely changed (for the better) - with... More 

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for choosing Somerset Xuhui Shanghai. We appreciate your support and look forward to welcoming you again in the near future. More 

Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 4, 2015

Very good location, only about 3 mins walk to the nearest underground station, and a mega shopping mall and art area are just within 15 mins walk (or the next underground station). We stayed in a 3 bedrooms apartment and the apartment is huge (around 1800 square feet). Price is reasonable and the apartment looks meticulous. Facilities in the property... More 

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for choosing Somerset Xu Hui Shanghai as your prefered place to stay in the town. We appreciated your highly supoorts and compliments. Teams from Somerset Xu Hui are all looking forward to welcoming you again in the near future. More 

Singapore, Singapore
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed December 23, 2014

This property is situated in an excellent location, and as part of it's 30th Anniversary promotion (and on-going renovation), the rates are also very attractive. We stayed at the same property two years ago and had a good experience, which was why we returned in December 2014. Other than a new lobby, cafe, gym and business centre, the rest of... More 

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We sincerely apologise for the less than desired experience you had, Immediately following your feedback, a meeting was arranged with... More 

Singapore, Singapore
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 5, 2014

13 of us (family) coming to Shanghai, Hangzhou and Suzhou for a 10-day vacation and we stayed in all Ascott properties. 1st was Somerset @ Shanghai and we find the service was extraordinary. Thanks to the management for providing this team of staffs whom provided us with a memorable vacation in Shanghai. From the airport pick up till the day... More 

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for your feedback. My team and I are very delighted to have you and your family staying with us and we are happy to note that you have enjoyed your stay. Your positive comments will inspire us to continually provide the level of service that our guests have come to expect. Once again, thank you for making us... More 

Singapore River, Singapore
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed November 22, 2014

I have stayed here many times. The location is good - walking distance to Metro, shops, eating places. Good clean apartments and friendly staff. This time I booked through Tripadvisor and not directly on their website, and was a little disappointed that they did not seem so friendly at check-in. The internet wi-fi also never worked while I was there... More 

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for your feedback. We apologise for the less than desired experience of our Guets service service and internet connection. Following your feedback, a meeting was immediately arranged with the related department to review the service standards. Once our review is done, we hope to able impress you when you visit us again. Thank you again and wish to... More 

Chicago, Illinois
2 reviews
2 of 5 stars Reviewed October 22, 2014

My reservation for this apartment hotel was for about four months and have lived here for almost three. The first apartment they gave me was on a high floor that's located close to where they are renovation. I had incorrectly assumed that renovation was only Monday to Friday but later found out that renovation also happened on Saturday and Sunday... More 

Was this review helpful? Yes
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for choosing Somerset Xu Hui, Shanghai. I have noted your observations and recommendations for improvements to our hardware facilities and soft ware service. Following your feedback, a meeting was immediately arranged with the relevant departments to review our current standards. Please be assured that I will coordinate the plans for these enhancements. Again, we thank you so much... More 

Jaipur, India
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 15, 2014

Stayed here for 2 months with my family... Pretty comfortable.. friendly staff.. They had a drilling wrk going on around that time and they moved me to a bigger appartment on higher fllor to mke us comfortable. Close to Tesco and other shoppng area.. a stadium is nearby.. close to French concession.

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

thank you for choosing Somerset Xu Hui, Shanghai. My team and I are very delighted to have you and your family staying with us and we are happy to note that you have enjoyed your stay. Your positive comments will inspire us to continually provide the level of service that our guests have come to expect. Once again, thank you... More 

Asia
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 27, 2014

Have been staying at Somerset Xuhui nearly 8 years as and when I am visiting Shanghai either business or leisure, as well as bring family members for trip to Shanghai or nearby cities. I like services apartment as it providing us with washing machine as well as kitchen facility. Overall is good, but of course, there are minor problem or... More 

Was this review helpful? Yes 1
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for your comments. We are running renovation periods at this stage and we hope to give a brand new looks in the near future. We thank you for your continue supports and we will do our best to serve to anyone who stay with us here in Somerset Xu Hui. More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 5, 2014

The place is quite average really: old, crusty decor and a bit of a damp smell (we tried two rooms). However, the staff were very helpful and moved us rooms because of noise from the renovations. We were in the Executive Superior and it wasn't all that exciting! Beds were comfortable, loads of space and a nice balcony. Breakfast is... More 

Was this review helpful? Yes
Tina L, Manager at Somerset Xu Hui Shanghai, responded to this review

Thank you for choosing Somerset Xu Hui Shanghai as your preferred apartment here in Shanghai. We appreciated your feedback, especailly for those positive comments for our staff in house. We will keep doing our best and looking forward to your next visit again. Thank you and wishing all the best. regards Tina Liu More 

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