This is a decent business hotel. Good service and English is well spoken and understood of all staff! Rooms are new and fresh. It's a convenient property. However, I travel for business around 200 days per year and without wifi access in the room it is a major hassle. A cable just isn't good enough these days with several devices... More

All that you would expect from a five star hotel! Very helpful staff. Rooms are spacious and modern. Short walk to the Metro. Just behind the Metro there is an old district area that has been modernised. It is full of restaurants, boutique shops and bars, that provide quite a contrast to what is offered on the main street.

Well appointed rooms and good location to get to the Bund or Xintiandi and both airport. They could employ more people for checkout because queues can get long. Good breakfast spread, but prices for coffee and tea in the Lakeside Cafe are outrageous and probably more expensive than the Peninsula.

1) Great Location - very near to Metro Line 10, Dapuqiao, Tian Zi Fang (300 meters probably) and Xintiandi (1.5 kms). 2) Great staff - was being checked-in by a helpful and informative receptionist, Ken (thanks Ken). A room for improvement: staffs in the restaurant couldn't speak English, might need language training (so we had to speak to a couple... More

Stayed 6 nights at this hotel. Arrived by taxi from the airport and Driver tried to charge us 300 yuan fixed price but we told him to put on the meter, on arrival at the hotel the cost was 152 yaun so be careful. Check in was smooth. Our room was a kingsize on the 32nd floor, very clean with... More

Staff is very helpful & make you comfortable. Rooms are spacious, clean & comfortable - but take care to select your room away from noicy high speed elevators. B-fast is with good choice. Location is very good - must visit the bar on 50th floor.

We stayed in this hotel during our tour of China last year. Upon check-in we found our room very spacious, comfortable and clean. Breakfast was good with a wide variety of Western and Chinese cuisine on offer. We dined at the buffet restaurant in the evening and there was a good selection of food on offer but the main drawback... More

The good 1. Location: decent proximity (given the size of Shanghai) to key touristy areas 2. Breakfast: decent spread, a pleasure to eat at the top of the hotel. 3. Prompt checkin 4. Nice room, decent sized with all basics The not so good. 1. Air conditioning went bad, the reception though sent the technician he was unable to fix... More

Staff at Front Desk well-trained and pleasant. Checking in and out were done efficiently. However, service at the Zaffran Restaurant could do with more improvement. The service staff were not alert to customers' needs, and most walked around with an expressionless face. I stayed in a Club Room, and the size is pretty generous. The bathroom could do with more... More