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Pullman Shanghai Skyway Hotel

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No.15 Dapu Road, Huangpu District, Shanghai 200023, China
Pullman Shanghai Skyway Hotel
Best prices for: 1 room 1 guest
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Ranked #108 of 3,970 Hotels in Shanghai
A recent review
3 of 5 stars reviewed 2 days ago
Yvonne B Invercargill, New Zealand
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753 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Invercargill, New Zealand
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed in this Hotel in October 2014 and was impressed with the welcoming and friendly service particularly then from the 2 trainee Managers and Max the welcoming doorman. They could not have been more helpful. The breakfast was superb, the rooms were comfortable, clean and came with an iron. My second visit-March 2015- was not as enjoyable. They say... More 

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London, United Kingdom
Contributor
20 reviews 20 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Location is great. The interior of the hotel is beautiful. Breakfast is good. View from the executive lounge very impressive but this does not catch up from : Staff at reception is not friendly, especially the concierges. Taxi booking is a mess , it takes them 15 minutes to sort it out ( I know it does not sound a... More 

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singapore
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Poor service at reception, Furniture was dated and old. We were on a non smoking floor but the room reeked of cigarette smoke! Doors were thin and one could hear if the next door neighbour had returned. However, the location was fantastic, being next to Tian Zi Fang, SML mall and the metro.

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ExperiencePullman, Guest Experience Manager at Pullman Shanghai Skyway Hotel, responded to this review

Dear omega3, Thank you for your review and highlighting our great location! We pay attention to all comments we receive and work on points highlighted by our guests. We are sorry to read about your poor experience with us. I have contacted you on private as I would like to follow up with the team accordingly. Once again, our sincerest... More 

Bengaluru (Bangalore), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel, great restaurant, large rooms and nice bathroom. Excellent view from the rooms. I was able to get custom made vegetarian meal. Took at taxi from Airport, make sure that you get the name of the hotel and address written in local language. Avoid taxis from inside of the airport, step out and head to the taxi stand. Credit... More 

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ExperiencePullman, Guest Experience Manager at Pullman Shanghai Skyway Hotel, responded to this review

Dear santoshkmurthy, Thank you for your excellent review! We were delighted having you stay with us at Pullman Shanghai Skyway! Your feedback reminds us that our guest satisfaction is the essence of true hospitality! We look forward in welcoming you back soon! Best regards, Christina Uebler Guest Experience Manager gem@pullmanshanghaiskyway.com More 

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Pullman Shanghai Skyway was an absolute disappointment from the service standpoint, while the hardware of the hotel is wonderful. There was no recognition as an Accor Platinum member. 1) Even after showing a hotel staff my Platinum card, I was not offered priority check-in at the executive lounge. 2) No welcome drink or VIP treatment was offered even though it... More 

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ExperiencePullman, Guest Experience Manager at Pullman Shanghai Skyway Hotel, responded to this review

Dear Jonathan C, Thank you for your comment in depth! It is with sincere regret that we note your dissatisfaction with our services. We apologies for the experience you had encountered during your stay, and have followed up with the team to ensure such situation does not occur. I would be in touch with you shortly to discuss this matter... More 

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

First time in Shanghai and we chose to stay in this great location property which provided great access to so many restaurants and it is just alongside metro line 4 and 9. The room is very spacious, but a bit out dated and needs some renovation. B1 breakfast has a lot of options. However, 52th breakfast kinda lack in choices,... More 

Was this review helpful? Yes 1
ExperiencePullman, Guest Experience Manager at Pullman Shanghai Skyway Hotel, responded to this review

Dear flyingsnail2015, Thank you for your WOW review of Pullman Shanghai Skyway! We are so happy that you enjoyed your stay and consider it a home away from home for you and your family. Your kind words have been passed to Janet, who made your stay a memorable one, she was ecstatic! We look forward in welcoming you back! Best... More 

Contributor
16 reviews 16 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for one night to renew our passports. UK visa office is 5min walk. Arrived very late so reception kindly agreed to let us use the club lounge the next afternoon. Room was a good size and clean. Hotel itself is huge and lots of marble everywhere - very impressive. Lots of choice at breakfast but like every other... More 

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ExperiencePullman, Guest Experience Manager at Pullman Shanghai Skyway Hotel, responded to this review

Dear DRS2009, We sincerely appreciate you taking the time to provide us your feedback. I was delighted to read that you enjoyed your stay in spite of some mishaps you encountered with service and food quality. Our Rooms Division Manager and our Food and Beverage Director has been informed and training will be strengthen on points you have mentioned. We... More 

Kaohsiung, Taiwan
1 review
5 of 5 stars Reviewed 4 weeks ago

good servise! i like all facility, it is good for a travel to being stayed at your hotel, I enjoy the conveince and good full service from you, very satisfied!!! i will contine to stay at your hotel surely for my Shanghai stay!!!

Review collected in partnership with this hotel

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ExperiencePullman, Guest Experience Manager at Pullman Shanghai Skyway Hotel, responded to this review

Dear 滿輝 曾, Thank you for sharing your experience! I am glad to read that you enjoyed the facilities and services offered at Pullman Shanghai Skyway and choosing to stay with us for your next trip! Your comments inspire us to strive harder in providing the best experience for our guests! We look forward in welcoming you back! Best regards,... More 

Hong Kong,Hong Kong
Top Contributor
58 reviews 58 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

Location, great room and amenities, and the best Hainan chicken rice on the planet. The staff is friendly and helpful and all speak English very well. The room was spacious and had excellent quality linens and toiletries. I stayed in Room 715 which is an wheelchair accessible room, although I do not require it. It was nice to have the... More 

Was this review helpful? Yes 1
ExperiencePullman, Guest Experience Manager at Pullman Shanghai Skyway Hotel, responded to this review

Dear Lourdes B, Thank you for your sharing your experience with us. I am pleased to read that you enjoyed your stay and for mentioning that our Chef's Hainan chicken is the best on the planet! Our kitchen team were ecstatic to hear about it. This will certainly motivate them and us all to keep up the good work. Your... More 

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