Dear PCinHK, thank you for staying with us recently and am happy to read that you enjoyed your experience as you say pleasantly surprised. Shanghai being a very large city, as you state location is really important. From HongQiao to Pudong Airport is actually shorter than from many other parts of Shanghai, due to the direct Highway. Our Executive Club... More

Dear Frans-on-wheels, many thanks for your comments in regards to your recent visit and am happy to read that you enjoyed our facilities, with the exception of the internet access. In order to ensure that everyone has a reasonably positive experience with the internet we set a limitation on 2 devices for access, which meets most of our Business travelers... More

Dear OPJ101, We are very happy to hear that you and your family enjoyed your 3 week long stay with us. Your comments are much appreciated and Alan Li will be recognized in our employee recognition program, many thanks. All of us here are looking forward to your next visit to Shanghai and Millennium Hongqiao. with best regards Rene Teuscher,... More

Dear Kua T., many thanks for leaving your favorable and constructive comments in regards to your many stays with us and we appreciate your loyalty. Yes the O'Cafe renovation will be completed in the next few weeks and you can rest assured that the Breakfast and other Meal periods will offer a complete new approach from the standards. Am confident... More

Dear Shrike2747, many thanks for taking your time to leave us your comments. We are currently evaluating our Lounge Snacks and improvements will be in place shortly, we try to meet all our international Guests expectation and regret that at times we are fall short. In regards to the Hawkers outside of the Hotel, we are working with the District... More

Dear J - P D, many thanks for taking your time out to review our Hotel, regrettably we do not have any control over the traffic in Shanghai,which at times can be unpredictable, generally a transfer to Hongqiao Airport takes approx 10 mins., but as you experienced can also turn into 1 hour. We continuously maintain and upgrade our Hotel,... More

Dear Heap73, many thanks for your recent stay, you may not have been aware there are room arrangements which do include the Internet and Breakfast. Am surprised by your comments about the Water charges, as daily we provide 2 Bottles of 50oml Water to Rooms, the same applies also the Gym where bottled Water is complimentary. Imported Mineral Water however... More

Dear BobPhiladelphiaPA, many thanks for your kind comments and also the critical ones especially in regards to the Internet service, rest assured that there is absolutely no possibility of Identity theft. We suggest that for your next visit that you avail of one Internet included Room packages, which can also include the Breakfast, both at a reduced rate when pre-booked.... More

Dear JeremyRTWtraveler, many thanks for your constructive comments in regards to your recent stay with us. The temperatures in Shanghai have been rather on the unseasonal high side, which did create some problems for our A/C and we regret the inconveniences you experienced. In regards to the Smoking we will be able to address this much more aggressively when we... More