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Grand Millennium Shanghai HongQiao

#93 of 3,987 Hotels in Shanghai
Certificate of Excellence
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No.2588 Yan'an West Road, Shanghai 201103, China
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Executive Club @ 30%OFF
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1 room 1 guest
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Grand Millennium Shanghai HongQiao
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305 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • All months
    (305)
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    (94)
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    (71)
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    (89)
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    (51)
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Canada
Level Contributor
81 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed 1 week ago

Previous reviews mentioned the excellence in customer service. We should be able to qualify that. If that reflects the general attitude when you check in/out, general requests or concierge that is something expected. The real expression of excellent customer service is when on-duty managers need to deal with complex issues. The hotel has great staff but in the same time... More 

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear GAMACA, many thanks for your stay with us and appreciate your kind and encouraging comments in regards to the many employees which delivered dedicated service to you during your stay. As to the other matter we have corresponded separately. Many thanks for your again and I do trust that you will give us the opportunity to welcome you once... More 

Hong Kong, China
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location is in Gubei which near to Hongqiao Airport. The room is big and comfortable bed. A good size gym with swimming pool. Although it states the gym is 24 hours, it is not at the moment. It is only open from 6am to 11pm.

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Austin Tay, many thanks for your kind comments and your stay with us, regrettably during the time you stayed with us, there was a problem with the Room Key Card access to the Gym during the night, this problem has been resolved and the Gym is now available 24hours as stated. We look forward to welcome you back soon... More 

Schweiz und Düsseldorf
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 2, 2015

The room has been great, spatious and clean. Good room Service. the only negative aspect was a sometimes stinky drainpipe in the bathroom/shower. The Restaurant is OK, the bar as well. Concierge did help in printing out my boartding pass :-)

Was this review helpful? Yes 1
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Matthias 1960, many thanks for staying with us and your kind comments in regards to your stay. We regret the smell from the drain in the Bathroom we have investigated this and the problem has been resolved and we thank you for bringing this to our attention. For your next visit you will notice some changes we are undertaking... More 

singapore
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 20, 2015

Very convenient hotel with excellent facilities. Access to everywhere easily by the train or by taxi. Lots of eateries in the surrounding area. Enjoy the hotpot at the Dolar Restaurant. Ask the concerige to direct you to the restaurant within walking distance. If need any everyday shopping, Carefour is just next door. Highly recoomended to all travellers

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear wmk45, thanks for staying with us recently and we are very happy to read that you enjoyed your stay. Yes surrounding the Hotel are many facilities also as you mentioned the Carrefour supermarket for whatever needs one may have. The Metro LIne 10, provides easy access to all major points of interest in Shanghai. We look forward to welcome... More 

Israel
Level Contributor
130 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed May 17, 2015

A very impressive looking hotel. Both lobby and rooms were large and luxurious. There is a nice little pond outside with walking path. Pool and fitness room are great. Well kept and of good size. Location was very convenient and in a nice commercial area. Loses points for: 1. Slow and unreliable internet connection. As a business traveler, this drives... More 

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear levtahor, many thanks for your recent visit to our Hotel and we are happy to read that you enjoyed and appreciated our facilities including the Fitness Center. We regret that you experienced some problems with the Internet, while our system is regularly checked and maintained to its efficiency, there are some instances where Internet accessibility and service is beyond... More 

Phoenix, Arizona
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 6, 2015

I really enjoyed the hotel. Staff friendly and the hotel clean. Lobby was great and open. The live music in the lounge was fabulous. The breakfast buffet was just awesome! I loved the grounds around the hotel it was very pretty and peaceful. The worst thing about the hotel was the mattress. I've never ever felt a mattress as hard... More 

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear L B, many thanks for staying with us and your positive comments in regards to the various services of our Hotel including our Gardens. In regards to the firmness of the Bed, we do have Mattress softeners and our Staff could have easily arranged this for you, we are currently in the process of placing softeners in all of... More 

seaham
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 24, 2015 via mobile

Stayed for 2 nights on 21st and 22nd April this year. Hotel was lovely, staff impeccably polite and helpful. Location was perfect to pop into Shanghai city centre, only 15 minutes in a taxi (quicker if traffic wasn't permanently horrendous). Plenty of shops and bars within the immediate location to browse.

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear graemeb69 many thanks for your kind review and we are happy to read that you enjoyed your brief stay with us. Our location provides easy access to China National Exhibition Center, were the Automobile show was held and many other forthcoming exhibitions. (we do provide complimentary shuttle bus). Easy access to all major attractions in Shanghai and as you... More 

Shanghai, China
Level Contributor
6 reviews
4 of 5 stars Reviewed April 6, 2015

Upon arrival the friendly staff makes you feel home and you can avoid all the paper mess since they have a digital check-in tablet which is great and more importantly it is good for protecting our environment. The rooms are okay in size but since this hotel is old, do not expect too much technology and capsules coffee machines. Breakfast... More 

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear food_magician, Many thanks for staying with us and your reflections and thoughts in regards to your stay. We appreciate your kind comments in regards to our personnel. Yes for quite some time we have cut the Paper check-in/out at our Front Office (first Hotel in Shanghai) as we are very concerned to the environment, similarly we have Solar collectors... More 

Stratford-upon-Avon, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 1, 2015

I have had two stays in the Millennium hotel in Hongqiao. On the first occasion I was placed on the top floor in the Executive area, and on the second time I was on the 9th floor in a standard room. Both rooms were very similar, but the executive one had a few more gadgets (electric curtains, for example). The... More 

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear TomJackUK, many thanks for staying with us and we appreciate your comments. You have experienced both our Club room and Executive Club Rooms while the size of the room is similar there are many differences in the amenities and services provided between these types of rooms. We regret that you had experienced problems with the Iron, although we do... More 

2 reviews
3 of 5 stars Reviewed March 21, 2015

I stayed here from March 10th to the 18th. Negative - Bed was hard & the pillow was too soft. I asked for a firm pillow and they brought up a pillow with lumps. It was like sleeping on rocks. Closet light never shuts off. Odd stains in hallway from rooms to elevators, that's just gross. Positive - Plenty of... More 

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Jackson L. many thanks for staying with us and commenting on your stay with us, we welcome all comments and as such we appreciate your positive and negative comments. As you mentioned there was plenty of water provided and you enjoyed the Western Room Service, as to the WiFi we aim to provide the best possible service and speed... More 

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Staying in Gubei / Hongqiao / Minhang

Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
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