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Grand Millennium Shanghai HongQiao

#87 of 3,975 Hotels in Shanghai
Certificate of Excellence
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No.2588 Yan'an West Road, Shanghai 201103, China
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Grand Millennium Shanghai HongQiao
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Grand Millennium Shanghai HongQiao
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300 reviews from our community

Traveler rating
    110
    147
    31
    9
    3
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12
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143
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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singapore
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very convenient hotel with excellent facilities. Access to everywhere easily by the train or by taxi. Lots of eateries in the surrounding area. Enjoy the hotpot at the Dolar Restaurant. Ask the concerige to direct you to the restaurant within walking distance. If need any everyday shopping, Carefour is just next door. Highly recoomended to all travellers

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Israel
Top Contributor
115 reviews 115 reviews
89 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

A very impressive looking hotel. Both lobby and rooms were large and luxurious. There is a nice little pond outside with walking path. Pool and fitness room are great. Well kept and of good size. Location was very convenient and in a nice commercial area. Loses points for: 1. Slow and unreliable internet connection. As a business traveler, this drives... More 

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Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear levtahor, many thanks for your recent visit to our Hotel and we are happy to read that you enjoyed and appreciated our facilities including the Fitness Center. We regret that you experienced some problems with the Internet, while our system is regularly checked and maintained to its efficiency, there are some instances where Internet accessibility and service is beyond... More 

Phoenix, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really enjoyed the hotel. Staff friendly and the hotel clean. Lobby was great and open. The live music in the lounge was fabulous. The breakfast buffet was just awesome! I loved the grounds around the hotel it was very pretty and peaceful. The worst thing about the hotel was the mattress. I've never ever felt a mattress as hard... More 

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Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear L B, many thanks for staying with us and your positive comments in regards to the various services of our Hotel including our Gardens. In regards to the firmness of the Bed, we do have Mattress softeners and our Staff could have easily arranged this for you, we are currently in the process of placing softeners in all of... More 

seaham
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed for 2 nights on 21st and 22nd April this year. Hotel was lovely, staff impeccably polite and helpful. Location was perfect to pop into Shanghai city centre, only 15 minutes in a taxi (quicker if traffic wasn't permanently horrendous). Plenty of shops and bars within the immediate location to browse.

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Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear graemeb69 many thanks for your kind review and we are happy to read that you enjoyed your brief stay with us. Our location provides easy access to China National Exhibition Center, were the Automobile show was held and many other forthcoming exhibitions. (we do provide complimentary shuttle bus). Easy access to all major attractions in Shanghai and as you... More 

Shanghai, China
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed April 6, 2015

Upon arrival the friendly staff makes you feel home and you can avoid all the paper mess since they have a digital check-in tablet which is great and more importantly it is good for protecting our environment. The rooms are okay in size but since this hotel is old, do not expect too much technology and capsules coffee machines. Breakfast... More 

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Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear food_magician, Many thanks for staying with us and your reflections and thoughts in regards to your stay. We appreciate your kind comments in regards to our personnel. Yes for quite some time we have cut the Paper check-in/out at our Front Office (first Hotel in Shanghai) as we are very concerned to the environment, similarly we have Solar collectors... More 

Stratford-upon-Avon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 1, 2015

I have had two stays in the Millennium hotel in Hongqiao. On the first occasion I was placed on the top floor in the Executive area, and on the second time I was on the 9th floor in a standard room. Both rooms were very similar, but the executive one had a few more gadgets (electric curtains, for example). The... More 

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Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear TomJackUK, many thanks for staying with us and we appreciate your comments. You have experienced both our Club room and Executive Club Rooms while the size of the room is similar there are many differences in the amenities and services provided between these types of rooms. We regret that you had experienced problems with the Iron, although we do... More 

2 reviews
3 of 5 stars Reviewed March 21, 2015

I stayed here from March 10th to the 18th. Negative - Bed was hard & the pillow was too soft. I asked for a firm pillow and they brought up a pillow with lumps. It was like sleeping on rocks. Closet light never shuts off. Odd stains in hallway from rooms to elevators, that's just gross. Positive - Plenty of... More 

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Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Jackson L. many thanks for staying with us and commenting on your stay with us, we welcome all comments and as such we appreciate your positive and negative comments. As you mentioned there was plenty of water provided and you enjoyed the Western Room Service, as to the WiFi we aim to provide the best possible service and speed... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 13, 2015

Good location. Pleasant staff. Room too hot due to hotels heating. Option, open window: noise. No sleep. Wardrobe light does not turn off. Not enough fresh water. Upon check out I was told that the hotel knew of these problems? Room service tray needed a good clean. Pizza not a pizza. Slightly burnt. Why check people into those rooms ?... More 

Was this review helpful? Yes 1
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Amico V, many thanks for staying with us and expressing your thoughts. We regret the experiences which you had and can assure you that they are not the normal standards of service we provide. We also appreciate your positive comments in regards to our personnel. We have taken action to remedy these shortcomings. We look forward to welcome you... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2015

This hotel was located within walking distance of our office- which was the most convenient feature of this hotel. The hotel staff was friendly, but not to the point of making me feel uncomfortable. They have a buffet restaurant that has decent food- although by the end of the week, I was learning the daily food menus. I also recommend... More 

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Jeff B, many thanks for staying with us and appreciating our facilities and Restaurants. Besides the daily Buffet we also offer special as a Set Menu, Beef and Pizza/Pasta Menu which provides additional variety to Guest like you which stay for a week. Our Japanese Restaurant as you mention is also very popular. We are very conveniently located to... More 

Shanghai Region, China
Top Contributor
119 reviews 119 reviews
26 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed January 15, 2015

Stayed in The Grand Millennium whilst on Business in Shanghai. The Hotel is well presented as soon as you walk into the Lobby. The staff as usual and as you come to expect, fall over themselves to help you. I really liked my room, it was very masculine in design! Great little seating area, with a well designed office area.... More 

Was this review helpful? Yes 1
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Jam1er, many thanks for staying with us and your kind comments in regards to your stay. Do agree on the Gym it is functional, please note we are in the process of removing "state of the art" as it does not reflect the functionality of it and as you indicated one can get a good work-out. We do hope... More 

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