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Grand Millennium Shanghai HongQiao

#94 of 3,976 Hotels in Shanghai
Certificate of Excellence
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No.2588 Yan'an West Road, Shanghai 201103, China
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Grand Millennium Shanghai HongQiao
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Grand Millennium Shanghai HongQiao
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294 reviews from our community

Traveler rating
    106
    146
    30
    9
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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seaham
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for 2 nights on 21st and 22nd April this year. Hotel was lovely, staff impeccably polite and helpful. Location was perfect to pop into Shanghai city centre, only 15 minutes in a taxi (quicker if traffic wasn't permanently horrendous). Plenty of shops and bars within the immediate location to browse.

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear graemeb69 many thanks for your kind review and we are happy to read that you enjoyed your brief stay with us. Our location provides easy access to China National Exhibition Center, were the Automobile show was held and many other forthcoming exhibitions. (we do provide complimentary shuttle bus). Easy access to all major attractions in Shanghai and as you... More 

Shanghai, China
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

Upon arrival the friendly staff makes you feel home and you can avoid all the paper mess since they have a digital check-in tablet which is great and more importantly it is good for protecting our environment. The rooms are okay in size but since this hotel is old, do not expect too much technology and capsules coffee machines. Breakfast... More 

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear food_magician, Many thanks for staying with us and your reflections and thoughts in regards to your stay. We appreciate your kind comments in regards to our personnel. Yes for quite some time we have cut the Paper check-in/out at our Front Office (first Hotel in Shanghai) as we are very concerned to the environment, similarly we have Solar collectors... More 

Stratford-upon-Avon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have had two stays in the Millennium hotel in Hongqiao. On the first occasion I was placed on the top floor in the Executive area, and on the second time I was on the 9th floor in a standard room. Both rooms were very similar, but the executive one had a few more gadgets (electric curtains, for example). The... More 

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear TomJackUK, many thanks for staying with us and we appreciate your comments. You have experienced both our Club room and Executive Club Rooms while the size of the room is similar there are many differences in the amenities and services provided between these types of rooms. We regret that you had experienced problems with the Iron, although we do... More 

2 reviews
3 of 5 stars Reviewed March 21, 2015

I stayed here from March 10th to the 18th. Negative - Bed was hard & the pillow was too soft. I asked for a firm pillow and they brought up a pillow with lumps. It was like sleeping on rocks. Closet light never shuts off. Odd stains in hallway from rooms to elevators, that's just gross. Positive - Plenty of... More 

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Jackson L. many thanks for staying with us and commenting on your stay with us, we welcome all comments and as such we appreciate your positive and negative comments. As you mentioned there was plenty of water provided and you enjoyed the Western Room Service, as to the WiFi we aim to provide the best possible service and speed... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 13, 2015

Good location. Pleasant staff. Room too hot due to hotels heating. Option, open window: noise. No sleep. Wardrobe light does not turn off. Not enough fresh water. Upon check out I was told that the hotel knew of these problems? Room service tray needed a good clean. Pizza not a pizza. Slightly burnt. Why check people into those rooms ?... More 

Was this review helpful? Yes 1
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Amico V, many thanks for staying with us and expressing your thoughts. We regret the experiences which you had and can assure you that they are not the normal standards of service we provide. We also appreciate your positive comments in regards to our personnel. We have taken action to remedy these shortcomings. We look forward to welcome you... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2015

This hotel was located within walking distance of our office- which was the most convenient feature of this hotel. The hotel staff was friendly, but not to the point of making me feel uncomfortable. They have a buffet restaurant that has decent food- although by the end of the week, I was learning the daily food menus. I also recommend... More 

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Jeff B, many thanks for staying with us and appreciating our facilities and Restaurants. Besides the daily Buffet we also offer special as a Set Menu, Beef and Pizza/Pasta Menu which provides additional variety to Guest like you which stay for a week. Our Japanese Restaurant as you mention is also very popular. We are very conveniently located to... More 

Shanghai Region, China
Top Contributor
115 reviews 115 reviews
25 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed January 15, 2015

Stayed in The Grand Millennium whilst on Business in Shanghai. The Hotel is well presented as soon as you walk into the Lobby. The staff as usual and as you come to expect, fall over themselves to help you. I really liked my room, it was very masculine in design! Great little seating area, with a well designed office area.... More 

Was this review helpful? Yes 1
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Jam1er, many thanks for staying with us and your kind comments in regards to your stay. Do agree on the Gym it is functional, please note we are in the process of removing "state of the art" as it does not reflect the functionality of it and as you indicated one can get a good work-out. We do hope... More 

Makassar, Indonesia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 15, 2014

I stayed in this hotel only for 1 night as I was on business trip. The room is spacious and clean. The bed is very comfy. All of the staffs are also very helpful and most of them speak good English. Check-in and check-out process were very smooth and quick. FYI, the Chinese restaurant on 2nd floor and the buffet... More 

Was this review helpful? Yes 1
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Andre W, thanks for staying with us recently although it was a short stay we do appreciate your kind comments in regards to your experiences such as the Room and our Services in our Restaurants and the efficiency of our check-in and out procedure, we are actually one of the few Hotels in Shanghai to use a Paper less... More 

cambiano
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 14, 2014

This hotel booked by My company was fantastic not only for the logistics but alsi for the lunch and room. Perfect in all situation relax or business. Eating from shell fishes, sushi, chinese tipical good from buffet or on demad, grill but not underevaluate the sweets hot and cold. Perfect Service . Room very large king size bed well clean... More 

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Robyhkm, many thanks for your recent visit and we are happy to read your kind comments on our facilities and service. We do hope that despite your busy working schedule you where able to visit some points of interest in Shanghai. We look forward to welcome you back soon with best regards Rene Teuscher, General Manager More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 19, 2014

I like this place. The rooms are comfortable and have some style. The staff is friendly with a sense of humor. It is certainly not where I would stay as a tourist to Shanghai, but it is very convenient to the plant I need to visit. There is just a nice feeling of warmth about the whole place and when... More 

Was this review helpful? Yes
Rene T, General Manager at Grand Millennium Shanghai HongQiao, responded to this review

Dear Lisa B, many thanks for staying with us and we look forward to have you with us as regular Guest. Like you, we have over 45% Guests as return guests and many of them express very similar sentiments as you. While we are not a tourist Hotel, we certainly have access to all the sites in Shanghai, such as... More 

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