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Crowne Plaza Shanghai Pudong

#77 of 3,970 Hotels in Shanghai
Certificate of Excellence
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No.1000 Yanggao North Road, Pudong New District | Near China (Shanghai) Pilot Free Trade Zone Gate 3, Shanghai 200137, China
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Crowne Plaza Shanghai Pudong
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Crowne Plaza Shanghai Pudong
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195 reviews from our community

Traveler rating
    68
    102
    18
    5
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bethel, Ohio
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been staying at this hotel for at least 8 years now and it quality is above and beyond. They seem to always make you feel comfortable, and while the location is about an hour away from work it is worth the trip.

Was this review helpful? Yes
SHGCP, 总经理 at Crowne Plaza Shanghai Pudong, responded to this review

Dear Tayty, Thank you for your loyalty and continuous support to our hotel all the time. We are excited to get your favorable comments for our products quality and service even if we are not the most convenient one for you. Thanks million for your recommendation and we hope we can offer you a comfortable stay and worthy trip again.... More 

Shrewsbury, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

China, Shanghai. One of the largest cities in the world. There's lots of hotels and this is probably one of the better. The staff are welcoming.The rooms are very clean and well equipped. Internet works fine and was included in my booking but I do have a gold card for the IH group of hotels. This was a very short... More 

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SHGCP, 总经理 at Crowne Plaza Shanghai Pudong, responded to this review

Dear Spoons110, Thank you for sharing your favorable and detailed comments about our products, facilities and surroundings on Tripadvisor. We are glad to hear that you feel better than expected. You are also appreciated for sharing some tips around the hotel which are helpful for those guests first coming. Thanks again and we all sincerely hope you will come back... More 

New Zealand
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here before and this hotel is a good option location wise for anyone attending trade shows at the SNIEC. Short Taxi ride to the show but within walking distance of the science Museum and the fake market below. Rooms were clean and well maintained, staff were helpful and breakfast was more than adequate.

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Mannheim, Germany
Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

i knew the hotel from earlier trips to Shanghai. My company has its site not far from there. But again I was stunned how far away from the City center it was (by taxi min. 30 minutes, by subway 75 minutes) which makes it virtually an expedition to go to town in the evening, and how deserted the surroundings are.... More 

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SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Goldschmied Z, Thank you for sharing your comments about our hotel on TripAdvisor. As you have mentioned, our hotel is a good choice for those who conduct business in the Wai Gao Qiao free trade zone. Unfortunately our location away from the city centre is not perfect for guests visiting primarily for leisure travel and I would suggest you... More 

Milan, Italy
Contributor
13 reviews 13 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 20, 2015

I have already been here before and I wasn't happy but price was reasonable. This time same price but the temperature in the lobby and in the restaurant was really low, too cold. In the room the heating ssystem was really noisy! Moreover the restaurant in the evening was closed. This time was the last for me in this hotel

Was this review helpful? Yes 1
SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Carlo b, Thank you for taking the time to give feedback on your stay. We feel regretful that your stay failed to meet your expectation. Please feel free to offer us your detailed information (room number & stay period) then our appropriate departments will follow up immediately to address these incidental issues in case it happens again. Thanks again... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2015

Lily, club floor manager wrote me a handwritten welcome back in addition to Charlie's ,the GM. Cindy was so happy to see me after some time that she even played a song on the piano for me. How much more welcome do you need to feel? Cindy, i guess once people read this, they would expect you to play piano... More 

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SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Mr. Chong, We are so glad to hear that you have a wonderful experience again for this stay meanwhile we are really appreciated for your loyalty and friendly sharing your favorable commentary about our service. As you mentioned our staffs always devote to deliver their excellent service to guest. I’m personally proud of these outstanding staffs and because of... More 

1 review
5 of 5 stars Reviewed December 30, 2014

I visited Shanghai for the first time in August - September 2014 on business. I stayed at the Crowne Plaza and was truly astonishec by the exceptional high standards. The rooms were extremely comfortable with excellent amenities. The selection of foods for breakfast catered for all tastes and I was always warmly welcomed by the staff and engaged in conversation.... More 

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SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Jason L, Thank you for sharing your favorable and detailed comments about our products, facilities and staff on Tripadvisor. We are glad to hear that you feel warmly welcomed and well cared in our hotel. You are also appreciated for sharing some tips around the hotel which are really helpful for those guests first coming. Thanks again and we... More 

Navi Mumbai, India
Contributor
16 reviews 16 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 19, 2014

Crowne plaza is situated at a good location close to industrial area enabling to travel less especially during the peak hour in Shanghai. Hotel is nice and rooms are good enough. The staff are also very courteous. The choice of food is a bit limited (my personal view, can differ for others). I have stayed in this hotel for many... More 

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SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Gopinath K, Thank you for taking time to share your stay experience about our hotel on Tripadvisor. We are so appreciated for your loyalty and recommendation, special for your nice suggestion about the food choice. Please be assured that it is helpful for us to improve service in the future. Thanks again and sincerely hope you can come back... More 

Zurich, Switzerland
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 16, 2014

Superior room, 3 nights Reception/Check-in and -out (very good) The check-in and also the check-out was fast and without any problems or difficulties. The staff was very friendly and polite. He explained everything slowly and detailed, e.g. the hotel room price was clearly explained. I had a really good feeling. Room (good) I got a real non-smocking room as I... More 

Was this review helpful? Yes
SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear M155_U, Thank you for sharing your favorable and detailed comments about our service and facilities on Tripadvisor. We are also glad to hear that you have good feeling for our reception and lobby bar staffs’ service. About room and carpet bar issues, we are already going to update in steps to keep good stay experience. We look forward to... More 

Barneveld
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 4, 2014

Wunderfull place and location for doing business in Shanghai. Nice rooms and very helpful and friendly employees. Just a nice stay. A lot of choice for restaurants and different kind of food. Breakfast is a mix of all global area and nice place.

Was this review helpful? Yes
SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Luframaro, Thank you for sharing your favorable and detailed comments about our room,food and staffs on Tripadvisor. And we are also glad to hear that you have a nice stay in our hotel and it is definitely a big encouragement to our team. We look forward to exceeding your expectations during your next trip.Best wish to you in coming... More 

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