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Crowne Plaza Shanghai Pudong

4.5 of 5 No.1000 Yanggao North Road, Pudong New District | Near China (Shanghai) Pilot Free Trade Zone Gate 3, Shanghai 200137, China
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Certificate of Excellence 2014
Crowne Plaza Shanghai Pudong
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Crowne Plaza Shanghai Pudong
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190 reviews from our community

Traveler rating
    67
    99
    17
    5
    2
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109
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mannheim, Germany
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars NEW via mobile

i knew the hotel from earlier trips to Shanghai. My company has its site not far from there. But again I was stunned how far away from the City center it was (by taxi min. 30 minutes, by subway 75 minutes) which makes it virtually an expedition to go to town in the evening, and how deserted the surroundings are.... More 

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Milan, Italy
Contributor
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

I have already been here before and I wasn't happy but price was reasonable. This time same price but the temperature in the lobby and in the restaurant was really low, too cold. In the room the heating ssystem was really noisy! Moreover the restaurant in the evening was closed. This time was the last for me in this hotel

Was this review helpful? Yes 1
SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Carlo b, Thank you for taking the time to give feedback on your stay. We feel regretful that your stay failed to meet your expectation. Please feel free to offer us your detailed information (room number & stay period) then our appropriate departments will follow up immediately to address these incidental issues in case it happens again. Thanks again... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Lily, club floor manager wrote me a handwritten welcome back in addition to Charlie's ,the GM. Cindy was so happy to see me after some time that she even played a song on the piano for me. How much more welcome do you need to feel? Cindy, i guess once people read this, they would expect you to play piano... More 

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SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Mr. Chong, We are so glad to hear that you have a wonderful experience again for this stay meanwhile we are really appreciated for your loyalty and friendly sharing your favorable commentary about our service. As you mentioned our staffs always devote to deliver their excellent service to guest. I’m personally proud of these outstanding staffs and because of... More 

1 review
5 of 5 stars Reviewed December 30, 2014

I visited Shanghai for the first time in August - September 2014 on business. I stayed at the Crowne Plaza and was truly astonishec by the exceptional high standards. The rooms were extremely comfortable with excellent amenities. The selection of foods for breakfast catered for all tastes and I was always warmly welcomed by the staff and engaged in conversation.... More 

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SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Jason L, Thank you for sharing your favorable and detailed comments about our products, facilities and staff on Tripadvisor. We are glad to hear that you feel warmly welcomed and well cared in our hotel. You are also appreciated for sharing some tips around the hotel which are really helpful for those guests first coming. Thanks again and we... More 

Navi Mumbai, India
Contributor
16 reviews 16 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 19, 2014

Crowne plaza is situated at a good location close to industrial area enabling to travel less especially during the peak hour in Shanghai. Hotel is nice and rooms are good enough. The staff are also very courteous. The choice of food is a bit limited (my personal view, can differ for others). I have stayed in this hotel for many... More 

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SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Gopinath K, Thank you for taking time to share your stay experience about our hotel on Tripadvisor. We are so appreciated for your loyalty and recommendation, special for your nice suggestion about the food choice. Please be assured that it is helpful for us to improve service in the future. Thanks again and sincerely hope you can come back... More 

Zurich, Switzerland
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 16, 2014

Superior room, 3 nights Reception/Check-in and -out (very good) The check-in and also the check-out was fast and without any problems or difficulties. The staff was very friendly and polite. He explained everything slowly and detailed, e.g. the hotel room price was clearly explained. I had a really good feeling. Room (good) I got a real non-smocking room as I... More 

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SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear M155_U, Thank you for sharing your favorable and detailed comments about our service and facilities on Tripadvisor. We are also glad to hear that you have good feeling for our reception and lobby bar staffs’ service. About room and carpet bar issues, we are already going to update in steps to keep good stay experience. We look forward to... More 

Barneveld
Contributor
20 reviews 20 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 4, 2014

Wunderfull place and location for doing business in Shanghai. Nice rooms and very helpful and friendly employees. Just a nice stay. A lot of choice for restaurants and different kind of food. Breakfast is a mix of all global area and nice place.

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SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Luframaro, Thank you for sharing your favorable and detailed comments about our room,food and staffs on Tripadvisor. And we are also glad to hear that you have a nice stay in our hotel and it is definitely a big encouragement to our team. We look forward to exceeding your expectations during your next trip.Best wish to you in coming... More 

Otranto, Italy
Contributor
17 reviews 17 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 29, 2014

I stayed for about 1 week in this hotel. I was in Shanghai for business purposes and had a very tight agenda. I had to wait/find my luggage from the inflight, book and re-book local flights, organize meetings and dinners, etc. the support I got from the hotel's personnel was superb! The 'smile' you get for free on top of... More 

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SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Wim G, We are glad to hear that we can offer some assistance to you during your business trip to help you ‘Traveling for Success’. We have also shared your great comments with all appropriate departments. We look forward to welcoming you back in your next business trip. Charlie Shi General Manager | Crowne Plaza Shanghai Pudong Charlie.shi@ihg.com More 

iran
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 3, 2014

The hotel was nice, clean but It felt a little poor for a 5 star. The staff was helpful but there is a room for improvement. The room and facilities was good. The indoor pool was good. Breakfast was ok

Was this review helpful? Yes 1
SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Omidi_farhad, Thank you for taking time to share your stay experience about our service and facilities on Tripadvisor. We are also appreciated for your suggestion. Please be assured that we will devote effort to maintain our hotel for better stay experience. Thanks again and sincerely hope you can come back to enjoy a nice stay again. Charlie Shi General... More 

Senior Contributor
41 reviews 41 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 17, 2014

I had my membership card lost or misplace but the staff from reception and also from club lounge ensured to reapply the same for me . Like to thank the staff from reception and club lounge they were really friendly(Ms.Sara,Cindy and Lisa). Thanks and hope I get my membership card. Regards

Was this review helpful? Yes
SHGCP, General Manager at Crowne Plaza Shanghai Pudong, responded to this review

Dear Cukoo, Thank you for taking the time to give positive feedback on your stay. We have shared your nice commentary with reception and club lounge team. For your membership card you can contact IHG Rewards Club or send email to us (dutymanager@crowneplazapudong.com), we will always assist you and welcome you come back soon. Charlie Shi General Manager | Crowne... More 

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Additional Information about Crowne Plaza Shanghai Pudong

Address: No.1000 Yanggao North Road, Pudong New District | Near China (Shanghai) Pilot Free Trade Zone Gate 3, Shanghai 200137, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Waigaoqiao
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Shanghai Pudong 4.5*
Number of rooms: 388
Reservation Options:
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Also Known As:
Crowne Plaza Shanghai Pudong Hotel Shanghai
Shanghai Crowne Plaza
Hotel Style:
#56 Business Hotel in Shanghai
#72 Luxury Hotel in Shanghai
#155 Best Value Hotel in Shanghai

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