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Jing An Shangri-La, West Shanghai

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1218 Middle Yan'an Road, Jing An Kerry Centre on West Nanjing Road, Shanghai 200040, China
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Jing An Shangri-La, West Shanghai
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Jing An Shangri-La, West Shanghai
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245 reviews from our community

Traveler rating
    179
    42
    19
    4
    1
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148
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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1 review
5 of 5 stars Reviewed today NEW via mobile

We have stayed hotel four nights. Great location. We have amazing stay and woukd like advise to everyone whom want to travel Shanghai. I love the view. And service is also excellent! The room is stylish and morden. We will come back. For sure.

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Sheffield
Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Second visit to this great hotel. Everything is first rate and the staff are super polite and helpful. Rooms are light and airy and very clean. Heated floor in the bathroom is a welcome feature. The only problem is that this hotel is so far ahead of the others in the group that they don't quite compare! Location is fine... More 

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Jing_An_Shangri-La, Vice President and General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear Moz01, Many thanks for returning to stay with us at Jing An Shangri-La, West Shanghai. Thank you for sharing such a generous comment in TripAdvisor. I am delighted to read that your stay was a successful one and you enjoyed our well appointed room and central location in the city. I will share this with our team as having... More 

Paris, France
Top Contributor
110 reviews 110 reviews
42 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

second time there and excellent again ; arrived at midnight ( flight delayed ) nice welcome , ordered room service which came within 15 minutes ; room is cosy , you feel home ( contrary of several hotels in china which were of high standards but cold and impersonal ) great bed and bathroom ( shower and bath ) ,... More 

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Jing_An_Shangri-La, Vice President and General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear Balay29, Thank you for choosing Jing An Shangri-La, West Shanghai for your recent return visit to Shanghai. It is always nice to know that returning guests feel at home and are welcomed by our team in a warm and cordial manner. My team and I are also delighted to read that you enjoyed our well appointed room, the efficient... More 

ny
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel lives up to the Shangri-la brand. Service was good, in room dining was decent. Breakfast was better than most other hotels of similar rating. The location is very convenient, near many businesses, bars and good restaurants. The rooms are spacious, modern, clean, great views. The bathroom floors are heated! Would definitely stay here again.

Was this review helpful? Yes 1
Jing_An_Shangri-La, Vice President and General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear SlotBunwalla, Thank you so much for your kind comments following your stay at Jing An Shangri-La, West Shanghai. My team and I are delighted to know that your stay was a successful one, from the hotel’s convenient location, to the decent in-room dining and breakfast. I am happy that you enjoyed our spacious and modern room with spectacular city... More 

Shanghai, China
1 review
5 of 5 stars Reviewed 1 week ago

Located in the center city. Linked with a shopping mall, a lot of F&B choices, and many of them are top rating in the city. Staff is very helpful. They helped me to buy the train ticket and comfirmed with me several time to make sure it has been delivered to me.

Review collected in partnership with shangri-la.com

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Jing_An_Shangri-La, Vice President and General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear Avenepomelo, Many thanks for choosing to stay with us at Jing An Shangri-La, West Shanghai and for your kind comment which is very much appreciated. I am happy to read that our concierge team were able to pay close attention to your individual needs. We pride ourselves in ensuring each of our valued guests is well assisted and looked... More 

Laguna Beach
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great Hotel, great service, great location, great people and great amenities. The views from the rooms higher up are stunning when the weather permits. If it is a quality experience you want, this is the place to stay.

Review collected in partnership with shangri-la.com

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Jing_An_Shangri-La, Vice President and General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear Gregory B, Thank you very much for choosing to stay with us and taking time to share such a glowing review on TripAdvisor. I was delighted to learn that you enjoyed our beautiful room with stunning view from the top. My team and I are looking forward to welcoming you back soon. Best Regards, Kieran Twomey Vice President and... More 

nj
Top Contributor
74 reviews 74 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I really liked this hotel. Great view, Comfortable bed, comprehensive but not overwhelming breakfast, heated tiles in bathroom, separate shower and tub, in - mirror tv and clock on bathroom, good minibar, free bottled water. Just the right number of staff to give great service without being in the way. Good location out of the crazy of the Bund/East Nanjing... More 

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Jing_An_Shangri-La, Vice President and General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear Caged_explorer, What a pleasure to review your feedback on TripAdvisor following your stay at Jing An Shangri-La, West Shanghai. Thank you very much for your generous comments. I was happy to read your lines that your stay with us was a successful one and enjoyed our well appointed room. My culinary team are delighted to know that you had... More 

BEIJING
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed this hotel during Chinese New Year for 3nights and choosing it as previously noted when I stayed in PULI hotel next door, prefering it is more near my Auntie's home.And due to my experience in PULI was not quite as expected. My points below: Positive:Very good location as central in West Shanghai,convenient access to shopping malls and restaurants,... More 

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Jing_An_Shangri-La, Vice President and General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear JOHNSONLX, Thank you for choosing to stay with us at Jing An Shangri-La, West Shanghai. I appreciate you taking the time to review us on TripAdvisor. Whilst I was glad that you enjoyed the well-lighted room with nice city views, I am sorry to hear that part of your experience was not satisfying. Rest assured that your feedback has... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

I am a frequent business traveler to Asia and this hotel consistently provides the best guest experience of all the hotels in which I stay. The entire staff and management are genuinely interested in providing excellent service during every stay and at every interaction. Chris Zhou in the Customer Relations department is an excellent example of this -- always helpful... More 

Review collected in partnership with shangri-la.com

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Jing_An_Shangri-La, Vice President and General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear Paulb_USA, Thank you so much for taking the time to post such a glowing review on TripAdvisor following your stay with us. I was happy to note that your stay was such a successful one. I truly appreciate your kind comments about our staff - we have a wonderful, dedicated team who delight in providing an excellent experience to... More 

Birmingham, United Kingdom
Top Contributor
109 reviews 109 reviews
36 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms here are excellent and provide all amenities you would wish for. The little thoughtful touches show care and understanding of what a traveller needs and I would most definitely stay here again

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Jing_An_Shangri-La, Vice President and General Manager at Jing An Shangri-La, West Shanghai, responded to this review

Dear Chris D, Many thanks for choosing to stay with us at Jing An Shangri-La, West Shanghai. I was glad to read that you enjoyed the room and amenities. It was also nice to know that you are planning to stay with us again. Wishing you safe onwards travels and looking forward to your return. Best Regards, Kieran Twomey Vice... More 

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