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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

#31 of 3,972 Hotels in Shanghai
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12 Hengshan Road, Xuhui District, Shanghai 200031, China
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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
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185 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alabama
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect location in Shanghai for expats wanting a quaint neighborhood with restaurants, an organic market, shopping, and aesthetic value. As for design, decor, and class, this hotel is stellar. You'll feel like an international diplomat (it is very nearby embassy row). Rooms were fully detailed with the lasted technology for lighting, shades, and everything imaginable. Modern but classic, progressive yet... More 

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Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you for staying with us at Twelve at Hengshan, a Luxury Collection Hotel and we greatly appreciate your detailed feedback. In reference to your comment on the hotel location, we are pleased to let you know that the hotel lies in the heart of Shanghai’s former French Concession surrounded by restaurants, cafes, boutiques, galleries and restored art-deco... More 

Palo Alto, California
Contributor
12 reviews 12 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

While the public areas and the rooms are of high quality and thoughtful designs (minus some wear and tears), the hotel management definitely needs to re-train some of their staff. Every single time (about 6 times over 2 days) I arrived at the hotel on a cab, no one offered to open cab doors or the main doors or even... More 

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Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you very much for taking your valuable time to share with us your comments following your recent stay at Twelve at Hengshan, a Luxury Collection Hotel. We regret learning about your disappointing experience with our staffs that is unacceptable and certainly does not reflect the service standards we pursue. We do value your response as it is... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is located at the heart of Shanghai and matches the place. I got my room upgrade to suite when I checked in. The suite is large and comfortable. Mini bar is full and good. Room was clean and quiet. Staff were all nice enough. And it has the best swimming pool I have been to in hotels of... More 

Was this review helpful? Yes
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, We are so proud as well as most appreciative of your wonderful comments of our hotel location, facilities and services. We look forward to having you back at the Twelve at Hengshan, a Luxury Collection Hotel. Yours sincerely Johnny Mathis General Manager More 

Wokingham, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Great hotel, with great facilities . The rooms are well appointed and you want for nothing ( even have TV over the bath with waterproof controls) Great service from the team and the location is good as it's near enough by taxi but quiet enough to be able to escape from the "noise" that you can experience in Shanghai

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Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest We are so proud as well as most appreciative of your wonderful comments of our hotel facilities and services. We look forward to having you back at the Twelve at Hengshan, a Luxury Collection Hotel. Yours sincerely Johnny Mathis General Manager More 

Bangkok, Thailand
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Overall good hotel with amazing design and great service, and pretty well located but...very cold atmosphere. Such a shame! The lobby, the restaurant and the shops on the ground floor were always empty.

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Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you for your recent stay at Twelve at Hengshan, a Luxury Collection Hotel, and for your compliments of our design and services. We hope to have the pleasure of serving you again. Yours sincerely Johnny Mathis General Manager More 

Frankfurt, Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

The hotel is located on Hengshan road, which is famous for bars, galleries and celebrity villas from the 20s and 30s. This makes it perfectly easy to discover the real charm of Shanghai. The restaurant on the top floor has direct access to the beautiful terrace. I came with several friends and their kids. The kids ran happily around the... More 

Was this review helpful? Yes 1
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you for your recent stay and for your nice comments on our hotel location, room facilities and our services. We look forward to welcoming you back on your next visit to Shanghai. Yours sincerely Johnny Mathis General Manager More 

Pasir Ris, null, Singapore
Top Contributor
65 reviews 65 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 14, 2015

Second time coming here to stay. Always happy to see that guests are always being greeted whenever you go out of hotel and warm smiles when you come back to hotels. There's a no. of shops surrounding the 1st floor of the hotel selling branded shirts, tshirts, shoes and accessories. This time, we also went out to venture surrounding areas... More 

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Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, We are delighted to hear you enjoyed your stay at Twelve at Hengshan, a Luxury Collection Hotel, and thank you for your compliments of our location and services. We hope to have the pleasure of serving you again. Yours sincerely Johnny Mathis General Manager More 

1 review
5 of 5 stars Reviewed February 9, 2015

It is a luxury hotel with modern facilities, super comfortable king bed, huge bathroom, elegant decorations, automated curtain with a spectacular garden view! The friendliness of the staffs were really made me at home....It was a nice stay!

Was this review helpful? Yes
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you for your recent stay and for your nice comments on our hotelroom facilities and our services. We look forward to welcoming you back on your next visit to Shanghai. Yours sincerely Johnny Mathis General Manager More 

Sydney, Australia
1 review
5 of 5 stars Reviewed February 9, 2015

Location is superb - closes to Xujiahui Metro Station and right in CBD. Plus just walking distance from great cafes, restaurants and pubs. Staff were polite and pretty help. Plus room was very spacious, cozy, clean amenities and well maintained. Can't wait to go back to Shanghai and stay in the hotel again!!!

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Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you very much for your time and efforts in writing such a great review on TA following your stay. I am absolutely delighted to note you had such a memorable stay and that you have rated us so highly. Thank you for recommending Twelve at Hengshan, a Luxury Collection Hotel and we look forward to be of... More 

1 review
4 of 5 stars Reviewed February 5, 2015

Stayed here for about 1 week, enjoyed it very much. The staff was incredibly helpful, and spoke good English and did their best to complete any questions and help I needed. The breakfast was also nice. I only ate one dinner inhouse, and was not impressed. It was regular hotel food. Not bad but nothing special. There are lots of... More 

Was this review helpful? Yes
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, We are so proud as well as most appreciative of your nice comments of our hotel facilities and services. In addition, we will improve in room dining selection according to your suggestion. We look forward to having you back at the Twelve at Hengshan, a Luxury Collection Hotel. Yours sincerely Johnny Mathis General Manager More 

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