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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

5.0 of 5 12 Hengshan Road, Xuhui District, Shanghai 200031, China
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Certificate of Excellence 2014
Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
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162 reviews from our community

Traveler rating
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    14
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Coto de Caza, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel is a hidden gem! It is designed beautifully and well maintained; the rooms, the lobby, the common areas are hip and modern. The staff at the hotel treated me like royalty...... I have found my home away from home!

Was this review helpful? Yes
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you very much for your time and efforts in writing such a great review on TA following your stay. I am absolutely delighted to note you had such a memorable stay and that you have rated us so highly. Thank you for recommending Twelve at Hengshan, a Luxury Collection Hotel and we look forward to be of... More 

Beijing, China
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Love this hotel. Sweet, large suits with an ambiance of discrete luxury. Similar style like Opposite House in Beijing. I like the location on Hengshan Lu though has degenerated a bit last years but still Ok. Walk over to Sasha for afternoon happy hour, or stroll to Yong fu lu and the Apartment. Great nutritious breakfast at the top floor,... More 

Was this review helpful? Yes
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you for staying with us at Twelve at Hengshan, a Luxury Collection Hotel and we greatly appreciate your detailed feedback which have been shared with our team. In reference to your comment on the hotel location, we are pleased to let you know that the hotel lies in the heart of Shanghai’s former French Concession surrounded by... More 

Shanghai
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a fantastic location. Near restaurants and bars and the wonderful French concession. The hotel is well kept, designed, and has excellent rooms. Being a platinum member, I was upgraded at check-in, but the greeting could have been more enthusiastic. The evening happy hour selection and setting could be better - but I understand this is not a regular... More 

Was this review helpful? Yes
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you for your recent stay at Twelve at Hengshan, a Luxury Collection Hotel, and for your compliments of our location, room facilities and the breakfast. We also appreciate your sharing your concerns regarding our staffs' service. We will try to improve staff training in the future, thank you again for your feedback and we hope to see... More 

Singapore
Top Contributor
92 reviews 92 reviews
42 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed there again for 2 nights. The hotel is OK but not up for SPG5. The front desk staff did not even know what they are talking about. They need pay an attention to the details. For example, I have 2 clocks in my sutie but neither of them showed the correct time. Also the clock on several treadmills did... More 

Was this review helpful? Yes
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you for your recent stay at Twelve at Hengshan, a Luxury Collection Hotel. We also appreciate your sharing your concerns regarding our clock and treadmills time, we will check and adjust them. Thank you again for your feedback and we hope to see you again soon. Yours sincerely Johnny Mathis General Manager More 

New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed here in September '14. The hotel is very elegant, located in a quiet neighborhood on a tree-lined street away from the craziness of Shanghai. The subway station is in the hotel building itself which is incredibly convenient. Staff was very helpful at all times - they got us dinner reservations, came immediately to change the water kettle when... More 

Was this review helpful? Yes
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, We are so proud as well as most appreciative of your wonderful comments of our hotel location, facilities and services. We look forward to having you back at the Twelve at Hengshan, a Luxury Collection Hotel. Yours sincerely Johnny Mathis General Manager More 

Bangkok, Thailand
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2014

I normally stay in the city center, Nanjing road. This is first time I try to stay here. I would say, perfect choice. I love this hotel from the design, in-room amenities, bathroom, staff service and location. I have no doubt why it is a luxury collection. Everything is perfect. It is difficult to explain, but I will surely stay... More 

Was this review helpful? Yes
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you very much for your time and efforts in writing such a great review on TA following your stay. I am absolutely delighted to note you had such a memorable stay and that you have rated us so highly. We look forward to be of service again in the near future. Yours sincerely Johnny Mathis General Manager More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 27, 2014

I have stayed at the Twelve at Hengshan five times in the last five months and I could not be happier with the experience. The entire staff has been attentive, interested, and professional in every regard. I have challenged them several times on unusual food items and they have risen to the challenge. The room is consistently quiet and well-prepared.... More 

Was this review helpful? Yes
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you for staying with us at Twelve at Hengshan, a Luxury Collection Hotel and we greatly appreciate your detailed feedback which have been shared with our team. I am glad that you had an enjoyable stay with us and greatly appreciate your kind patronage. We look forward to the immense pleasure of welcoming you back to Twelve... More 

Beijing, China
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 27, 2014

Of all the hotels I've stayed at in China, this hotel has excellent service by comparison. I'd rank its service in the top 1 percentile. Room is very nice and well equipped with HDTV set as well as Samsung sound bar and woofer. Internet connectivity is great and wireless signal is strong throughout. The hotel features a center garden and... More 

Was this review helpful? Yes
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you for your stay at Twelve at Hengshan, a Luxury Collection Hotel, and for your compliments of our service, room facilities and our hotel environment. We also appreciate your sharing your concerns regarding our breakfast and happy hour fruits . We do value your comments which will definitely be helpful in our efforts to continually improve our... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 22, 2014 via mobile

My wife and I chose to stay at the Twelve at Hengshan for our first visit to Shanghai. We were cautious, but so pleasantly surprised. The hotel is located in a wonderful area with shops and restaurants and very close to the metro (which was surprisingly easy to use). The hotel itself is beautiful, with week sounds very modern rooms.... More 

Was this review helpful? Yes 3
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Matt, Thank you for staying with us at Twelve at Hengshan, a Luxury Collection Hotel and we greatly appreciate your detailed feedback which have been shared with our team. In reference to your comment on the hotel location, we are pleased to let you know that the hotel lies in the heart of Shanghai’s former French Concession surrounded by... More 

San Francisco, California
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 17, 2014

We stayed at this hotel because we used SPG reward points and being our first time to Shanghai we were uncertain - but wow! Tucked away in a beautiful neighborhood, the service at this hotel is outstanding. Upgraded to an unbelievable room with modern design. The concierge staff went out of their way to help us and they were personable... More 

Was this review helpful? Yes 3
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Guest, Thank you very much for your time and efforts in writing such a great review on TA following your stay. I am absolutely delighted to note you had such a memorable stay and that you have rated us so highly. We look forward to be of service again in the near future. Yours sincerely Johnny Mathis General Manager More 

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Additional Information about Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

Address: 12 Hengshan Road, Xuhui District, Shanghai 200031, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Hengshan Road
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Twelve at Hengshan, a Luxury Collection Hotel, Shanghai 5*
Number of rooms: 171
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Hotel Style:
#17 Spa Hotel in Shanghai
#21 Romantic Hotel in Shanghai
#25 Luxury Hotel in Shanghai
#53 Business Hotel in Shanghai
#277 Best Value Hotel in Shanghai

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