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InterContinental Shanghai Ruijin

#31 of 3,975 Hotels in Shanghai
Certificate of Excellence
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No.118 Ruijin Er Lu, Huangpu District, Shanghai 200020, China
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InterContinental Shanghai Ruijin
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InterContinental Shanghai Ruijin
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302 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We always stay at either the Peninsula or the Shangri-La Hotels whenever we visit Shanghai. However, a good friend highly recommended us to try the Intercontinental Ruijin Hotel during this visit. To our surprise, we were wowed by the overall service and ambience! It is so serene despite being surrounded by busy streets with heavy traffic during the peak hours!... More 

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Shanghai, China
1 review
5 of 5 stars Reviewed 3 days ago NEW

Thanks for all of the service and hospitality from Intercontinental Ruijin, the hotel such the most beatiful property in Shanghai and especially thanks for your front office manager Tommy provided excellenwell-managed his great team, we definitely will come back again

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Cheddington, United Kingdom
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

A recent Visit to Shanghai lead us to staying at this very nice intercontinental hotel, this breaks away from the usual high rise style that lots of modern city hotels have, this is set in the grounds of an old estate, spread over 4 or 5 buildings. The welcome was very good, and the staff were exceptional. We had club... More 

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INTERCONTINENTALS, managing director at InterContinental Shanghai Ruijin, responded to this review

Dear Paul S, Thank you for taking time to post a detailed review and I am delighted you had a memorable experience. InterContinental Shanghai Ruijin is the first IHG heritage hotel in Asia. The expansive gardens offer a relaxing resort ambience and fresh air right in the middle of downtown Shanghai. I delighted to learn that you truly enjoyed your... More 

Paris
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

When you visit Shanghai, you are quickly overwhelmed by the size of the city and number of people. Yet this hotel is situated in the middle of a park. Imagine waking up in the morning, drawing the curtains, and looking out on a beautiful green garden, and an hour later, being in the midst of one of the busiest cities... More 

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INTERCONTINENTALS, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear Oreo_Cookie_Paris, Thank you for taking time to post a detailed review and I am delighted you had a memorable experience in our very unique hotel. I was pleased to note you enjoyed the lushness and tranquility of the hotels extensive gardens, it really is a parkland oasis nestled right in the heart of the hustle and bustle of Shanghai.... More 

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Ruijin Intercontinental is a beautifully appointed classic style hotel set in its own gardens that gives you an impression of being in a secluded oasis away from the hustle and bustle of Shanghai while only being minutes walk from the higher end shopping district of Shanghai. It's NOT located in central Shanghai near the main tourist hubs but it's... More 

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INTERCONTINENTALS, managing director at InterContinental Shanghai Ruijin, responded to this review

Dear Matthew C, Thank you for taking time to post a detailed review and I am glad to read you had a memorable experience. I was pleased to note you found our hotel a secluded oasis away from the hustle and bustle of Shanghai. Our extensive gardens and low lying buildings reflect the historical elements of Shanghai offering a refreshing... More 

Sydney, Australia
1 review
1 of 5 stars Reviewed 3 weeks ago

Let me begin by saying that I have stayed with the Intercontinental for the past 6 months on business travel. I am a platinum elite member, and would whole-heartedly agree that the Intercontinental in Australia is what you would expect from a 5-star hotel chain. Unfortunately, the one I stayed at in Shanghai (Ruijin Er Road) was not. Maybe it... More 

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INTERCONTINENTALS, managing director at InterContinental Shanghai Ruijin, responded to this review

Dear sw0420, Greetings from InterContinental Shanghai Ruijin! Firstly and most importantly please accept my most sincere apologies for the experiences you have outlined. We strongly value the support of our Intercontinental Rewards Club members and I was disappointed to read we did not fully deliver our service promise to you, especially given your Platinum Elite membership level. We have been... More 

Los Angeles, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a beautiful property, an excellent location, and everyone on staff seemed to try their hardest to provide excellent service. However, we had a lot of difficulty with the service. We chose this hotel because being a non-Chinese 5 star hotel we thought they would have at least one person on staff who could provide advice, directions, restaurant reservations,... More 

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INTERCONTINENTALS, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear in0r, Thank you for review and I was very pleased to ready you enjoyed our beautiful property, its great location and the service passion from our team members. Please accept our apologies for the shortcoming you experienced when communicating with some of our team members. Our team is very committed to service excellence and creating memorable guest experiences and... More 

Woking, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

An outstanding stay in an intriguing, elegant, art deco styled hotel complex set in beautiful landscaped grounds in the fascinating French Concession area of Shanghai. From the outset, the General Manager made us feel like highly valued guests and we received superb service from all the smiling and super-efficient staff throughout our stay. Our accommodation was in the luxurious club... More 

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INTERCONTINENTALS, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear Jennifer R, It was a pleasure meeting you during your stay with us and thank you for taking time to post a detailed review of your experiences. Despite the cold weather at the time, I am pleased you had an opportunity to enjoy our extensive gardens, the fantastic Art Deco architecture and the many attractions, restaurants, bars and shopping... More 

Brisbane, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

We stayed at this wonderful hotel for five nights with friends in march. This Hotel is one of the most elegant and stylish we have stayed in. We were impressed with the high levels of service, the superb suite we stayed in, the attention to detail and friendliness of the staff. The location is excellent. We will certainly visit again.

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INTERCONTINENTALS, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear 7marshs, Thank you for taking time to post a detailed review and we are thrilled you had a memorable experience with us. The Art Deco design aspects, the buildings rich history and the extensive landscaped gardens definitely give the hotel an elegance and style, reminiscent of the old Shanghai. We have made every effort to retain this flavor and... More 

Shanghai, Shanghai, China
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

For quick birthday break I took my wife here for a night. The club accommodation is superb, and the staff is fantastic. The manager was thoughtful and extremely accommodating making this stay one to remember... Most relaxing hotel in Shanghai! Highly recommended, and the first on my list for SH hotels.

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INTERCONTINENTALS, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear David B, Thank you for choosing InterContinental Shanghai Ruijin and let me wish you a belated Happy Birthday! I know our Executive Assistant Manager met up with you and I was pleased to read he took good care of you during your stay with us. We are delighted to learn that you had a relaxing experience. We are uniquely... More 

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