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InterContinental Shanghai Ruijin

#32 of 3,985 Hotels in Shanghai
Certificate of Excellence
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No.118 Ruijin Er Lu, Huangpu District, Shanghai 200020, China
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InterContinental Shanghai Ruijin
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322 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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English first
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    (90)
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Evanston, IL
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my second trip to Intercontinental Ruijin Hotel. I used redemption points to book a room there. As a Royal Ambassador, I should have been entitled to a few perks such as automatic room upgrade, access to club lounge, and free minibar. I asked the taxi to drop me at the club building. However, the check-in officer refused to... More 

Was this review helpful? Yes
INTERCONTINENTALS, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear 2441047, Greetings from InterContinental Shanghai Ruijin! Thank you for your review and please accept our apologies for the experiences you have outlined. Firstly and most importantly I would like to let you know that we very much appreciate the strong support we receive from our Royal Ambassador guests. There is a difference in the entitlements for a fully paid... More 

Shanghai, China
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Booked a club room and enjoyed the privacy of it. But have to say, the breakfast served in the main building offered more choices. Any way, worth the money! The building was nice; the staff were friendly. Hope to come back again.

Was this review helpful? Yes
INTERCONTINENTALS, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear Hester_YY, Thank you for taking time to share you recent experiences with us and I am very pleased to read you had a memorable stay, especially in our Club building. We have a new Executive Chef joining us in early August and I will share your comments on breakfast with him to see how we can improve the overall... More 

Manchester, United Kingdom
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The history, the grandeur and the brilliant location make this a must visit hotel in Shanghai. The Hotel is a secret jewel, a place of tranquility in the otherwise hectic city. The hotel is slap bang in the middle of the French Quarter and all places are a pleasant walk away. The main hotel is everything you would expect from... More 

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INTERCONTINENTALS, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear chrishawley, It was a pleasure meeting with you and your wife during your recent stay with us and thank you for taking the time to post your comments. As discussed we have a fantastic “old Shanghai” style hotel, extensive gardens and a first class location right in the heart of the French quarter. We are continuing to work very... More 

Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This hotel is all about hardware: admirable renovation, lovely grounds, great location; however, it fails on service and basic amenities. Our 5 nights at Intercontinental Ruijin included the following sequence of challenges: - We first checked into the Executive Club building, however, for some reason this building isn't staffed after 11 pm, so if you're trying to find a taxi... More 

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INTERCONTINENTALS, managing director at InterContinental Shanghai Ruijin, responded to this review

Dear diminhui, Greetings from InterContinental Shanghai Ruijin! Firstly and most importantly please accept our sincere apologies for the shortcomings in the experiences you have outlined The English speaking manager you have noted in your posting is our Front Office Manager, Tommy. He personally let me know about some of your challenges while you were here and I had thought he... More 

Shanghai Region, China
Level Contributor
68 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you want a historic, luxury hotel experience in Shanghai, you'd probably consider The Peninsula or Waldorf Astoria. Add the The Ruijin Hotel (now the Intercontinental Ruijin Shanghai) to that last. While the first two are set a kilometer apart in the historic, if dilapidated and somewhat boring Bund, the Ruijin is located on an entire, leafy city block smack... More 

Was this review helpful? Yes
INTERCONTINENTALS, managing director at InterContinental Shanghai Ruijin, responded to this review

Dear Barry H, Thank you for your very positive comments about our hotel, it is very much appreciated. As you have pointed out a key advantage we have is “location, location, location”. The hotel is located right in the heart of Shanghai; set amongst the wide, tree lined streets of the historic French Concession. Our extensive gardens, low rise historic... More 

Denpasar, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 25, 2015

Outstanding Hotel, Amazing Landscape, Perfect (Central) Area Check in and Check out process really smooth. Helpful Staff. Great Facilities. Great Food Taste Good Value for Money. Great Expectation for 5 Star Hotel. HIGHLY RECOMMENDED TO STAY.

Was this review helpful? Yes
INTERCONTINENTALS, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear Guz D, Thank you for choosing InterContinental Shanghai Ruijin and I am pleased you had an outstanding experience in our hotel. I was particularly pleased to note you found our team helpful and efficient. We have great facilities and have been working hard with our team to ensure we achieve a high level of personal engagement and commitment to... More 

Perth, Australia
Level Contributor
44 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed June 14, 2015

A peaceful hotel in the former French Concession. Only a short taxi ride to the Pudong area. Plenty of restaurants, cafes and covenience shops close by. A beautiful area to walk around and close to Fuxing park, Sun Yat Sen and Chou en lai's residences. Beautiful gardens in a wonderful historic building and elegantly appointed public areas. Rooms are spacious... More 

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INTERCONTINENTALS, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear Jane-Bruce-P, It was a pleasure meeting you and thank you for the great review of your stay; I am pleased you enjoyed the experience. The team and I are very proud of the hotel and I am glad you had an opportunity to enjoy the extensive gardens and explore the many bars, shopping and restaurants in the surrounding French... More 

Guangzhou, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 12, 2015

From last autumn,i need to visit shanghai frequently and have tried the Mandarin Oriental& the Bund Indigo & IC Shanghai Ruijin following a friend's recommendation .Though i do love the bund view but my favorite is IC Ruijin hotel,an elegant historical estate with beautiful gardens setting in the old French concession neighborhood.i've stayed here for totally 8 happy nights in... More 

Was this review helpful? Yes 1
INTERCONTINENTALS, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear LiGuo777, Thank you for taking time to post detailed account of your stay with us and I am delighted you had a memorable experience in our very unique hotel. I was pleased to note you enjoyed the lushness and tranquility of the hotel’s extensive gardens, not only do they offer an escape from the hustle and bustle of Shanghai... More 

Shanghai Region, China
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 4, 2015

Set in a beautiful park with perfectly manicured lawns, this mansion used to be a state guest house and that is exactly how it feels when staying here. Fans of dark wood, empty halls and heavy furniture will love it. Rooms are spacious but rather stuffy, very quiet thanks to the surrounding gardens, service is very friendly but not really... More 

Was this review helpful? Yes
INTERCONTINENTALS, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear philippe d, Thank you for taking time to share you recently experiences with us and I am pleased you enjoyed the quiet surrounds offered by our extensive gardens. Whilst we have a historic aspect to the overall design I will acknowledge that old Shanghai is not to everyone’s taste. We have taken note of your other constructive comments on... More 

Level Contributor
82 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed May 31, 2015

One of the oldest/most privileged hotels in town and it has probably the best garden in the middle of the French concession neighborhood full of boutiques. A bit hard to get taxi at rush hours so do call concierge in advance. Otherwise it's about 10 mins walk from the subway station. Staff are all very friendly and keen to make... More 

Was this review helpful? Yes
INTERCONTINENTALS, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear Tony Z, Thank you for taking time to share you recently experiences with us and I am very pleased to read you had a memorable stay with us I am glad you had an opportunity to enjoy our extensive gardens and favorable location right in the heart of the French quarter here in Shanghai (and directly adjacent to the... More 

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Staying in Former French Concession

Neighborhood Profile
Former French Concession
While there are technical borders to the area formerly governed by the French in Shanghai, the "French Concession" of today is an amorphous neighborhood that is a favorite of the city's foreign residents. While it is mostly within the Xuhui district, residents will sometimes include parts of Jing'an and Luwan in their mental maps of the Former French Concession. The area seems frozen in time, characterized by quiet, tree-lined avenues, French-style villas, interesting boutiques, lively bars and quaint cafes that are not typical of China. All of these mix and mingle with local life as Chinese markets and lanehouse communities are peppered throughout. Denizens of the Former French Concession can spectate a mahjong game on the street or get their bike checked at a tiny bike repair store on the way to their refurbished apartment tucked away among Chinese family homes.
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