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Shanghai Marriott Hotel Hongqiao

#100 of 3,972 Hotels in Shanghai
Certificate of Excellence
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2270 Hongqiao Road, Changning District, Shanghai 200336, China
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Shanghai Marriott Hotel Hongqiao
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Shanghai Marriott Hotel Hongqiao
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Shanghai Marriott Hotel Hongqiao
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310 reviews from our community

Traveler rating
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    46
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (310)
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    (86)
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    (83)
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    (78)
  • Dec-Feb only
    (63)
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Honeyville, Utah
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is wonderful! They have great customer service with people who like their job and are kind and courteous! A lot of them can speak good English. There is always some staff that we know from our last stay, so it makes it nice to see familiar faces. Steven is one of them! As soon as you arrive there... More 

Was this review helpful? Yes
HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Jenny B, Thanks for your continuous support for Shanghai Marriott Hotel Hongqiao. We are thrilled to hear that you have been taken great care of by our outstanding staff. It is our pleasure to give you the best experience every time you stay with us and leave you the perfect memory when you travel to Shanghai. We look forward... More 

Wisconsin
Top Contributor
110 reviews 110 reviews
36 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When I travel to China, I always prefer to stay in a Marriott. Unfortunately, this time I was a little disappointed. The hotel is in a great location for the business traveler who is doing work on the outside of Shanghai near the suburbs. The hotel entrance is very nice until you get to your room and feel a sense... More 

Was this review helpful? Yes
HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear GattoViziato, We regret to hear that your stay with us did not meet your expectations. We apologize that our facilities did not give you the best experience. As the first Marriott hotel in Shanghai, we aim to offer the original Marriott experience for our guests. All of facilities are maintained on a regular basis and we do have plans... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the staff was great especially in the executive lounge. Upgraded to the executive floor and it was worth the extra money. they first gave me a smoking room even though I had requested a non-smoking room and I was able to change rooms the next day. the room faced to the street but was very quiet and large enough. the... More 

Was this review helpful? Yes 1
HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Lavaboarding, I would like to sincerely thank you for coming to stay with us and for taking the time to share your valuable insights. I am glad that our service and facilities were excellent for you. Thank you as well for your comments on our executive lounge. We aim to provide guests excellent business service with fantastic leisure experience... More 

Singapore, Singapore
Top Contributor
73 reviews 73 reviews
36 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I generally have good experience with Marriott staff, and this hotel did not disappoint. Warm welcome, helpful (came during peak, but staff tried their best to secure a room) and friendly. The hotel's location is very good. Walking distance to city centre. I wish I had a better room, though. My next door was noisy and the room I had... More 

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HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Janlan2x, Thank you for choosing Shanghai Marriott Hotel Hongqiao. Located at the center of Hongqiao area, our hotel consistently offers guests impeccable service and comfortable accommodation experience. We take all our guest comments seriously because we believe your feedback will help us improve greatly. Chinese restaurant is currently running independently. We have F&B outlets such as Marriott Cafe, Manhattan... More 

Mexico City, Mexico
Top Contributor
83 reviews 83 reviews
27 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice place, rooms are ok, nothing really special but quality is std for the chain. Buffet is great either for breakfast, lunch or dinner, lots of options either for chinese food or more western. Staff is so friendly you'll feel like a star, from the check in to the concierge, at the cafeteria/restaurant wow!!!, they literally run to comply with... More 

Was this review helpful? Yes 1
HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Okumare, Thank you for choosing Shanghai Marriott Hotel Hongqiao. We are very pleased to know that you had a wonderful experience with us. It is our great pleasure to give you the best service during your stay. We always aim to give our guests comfortable accommodation with considerate service and we truly hope you will come back for your... More 

Massachusetts
Contributor
19 reviews 19 reviews
5 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 26, 2015

Recently my husband and I stayed here while he had business to do. We had about a 45 minute drive to the hotel from the airport. The hotel is as any Marriot is, very nice and staff is attentive. They all spoke some degree of English, which was extremely helpful. The lobby is beautiful, as was the outside entrance way.... More 

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HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Mkd37, It is delightful to read that you had an wonderful stay at our hotel. Our staff was very glad to help you with a memorable experience in the city. Thank you for choosing Shanghai Marriott Hotel Hongqiao. We truly hope you will stay with us again during your next visit to the Shanghai. We look forward to serving... More 

Chandigarh India
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 17, 2015

When you check into a Marriott you expect a certain level of experience. The start was pretty much Marriott like. The very welcoming front desk, the friendly concierge, the mandatory bible in the room. But just as you scratch the surface the negatives come out. The hotel is supposedly a smoke free place but no one bothered to tell that... More 

Was this review helpful? Yes 1
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Jaspreet Singh K, Greetings from the Shanghai Marriott Hotel Hongqiao! Firstly thank you for choosing Marriott Hongqiao as your preferred accommodation. We would like to thank you for your positive comments regarding our staff and some hotel facilities. We also do appreciate your valuable feedback regarding the other areas, and it's feedback like yours that makes us work harder... More 

Montreal, Canada
Top Contributor
118 reviews 118 reviews
115 hotel reviews
357 helpful votes 357 helpful votes
3 of 5 stars Reviewed February 15, 2015

This hotel has probably the best staff in China. I can’t mention them all, but will mention the 3 that were outstanding. I start with Mr Chris (one of the 2 guest service mangers), followed by Mr. Tom of the front desk (sorry, don’t remember his official role). The concierge is the most professional in China and the executive club... More 

Was this review helpful? Yes 4
HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Nomad 6022, Thank you for your continuous support for Shanghai Marriott Hotel Hongqiao! We are very pleased to hear that our staff has provided you outstanding service during your stay. Your comment is very important to us and has been passed to our management team. As you have mentioned, we are working on the renovation plan for both guest... More 

Senior Contributor
31 reviews 31 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 29, 2015

This hotel was located in a district that is excellent for business people from the west. It has several local shopping markets surrounding it, excellent food from not just China, but around the wold all together. It is close to the train station which can take you anywhere in Shanghai within an hour. It does take a while to go... More 

Was this review helpful? Yes
HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Bill, Thank you for choosing Shanghai Marriott Hotel Hongqiao. Our hotel is the first and original Marriott in Shanghai. The beautiful European design and decor offers elegant and pleasant ambiance for our guests. We are very pleased to hear that you had a wonderful experience with us. We look forward to welcoming you back some time soon. More 

London, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 24, 2015

I find this hotel to be one of the most perfect hotels I have the pleasure to use anywhere in my travels all over the world! Rooms are well furnished and it has everything pleasantly and conveniently placed. Great lounge on 8th floor. Nice pool and sauna & jacuzzi. Regular room service with afternoon turn down service too. Above all... More 

Was this review helpful? Yes
HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Mevakor, We are very pleased to know that you have enjoyed your stay with us over the years. We sincerely appreciate your loyalty and support. It is our honor to provide you pleasant experience and impeccable service and we will continue to do so. Meanwhile, we aware of the taxi issue you raised. Due to the impact of the... More 

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