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Shanghai Marriott Hotel Hongqiao

#102 of 3,971 Hotels in Shanghai
Certificate of Excellence
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2270 Hongqiao Road, Changning District, Shanghai 200336, China
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Best prices for: 1 room 1 guest
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Shanghai Marriott Hotel Hongqiao
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Shanghai Marriott Hotel Hongqiao
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Shanghai Marriott Hotel Hongqiao
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308 reviews from our community

Traveler rating
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    45
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    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (308)
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    (84)
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    (83)
  • Sep-Nov only
    (78)
  • Dec-Feb only
    (63)
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

the staff was great especially in the executive lounge. Upgraded to the executive floor and it was worth the extra money. they first gave me a smoking room even though I had requested a non-smoking room and I was able to change rooms the next day. the room faced to the street but was very quiet and large enough. the... More 

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Singapore, Singapore
Top Contributor
73 reviews 73 reviews
36 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

I generally have good experience with Marriott staff, and this hotel did not disappoint. Warm welcome, helpful (came during peak, but staff tried their best to secure a room) and friendly. The hotel's location is very good. Walking distance to city centre. I wish I had a better room, though. My next door was noisy and the room I had... More 

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HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Janlan2x, Thank you for choosing Shanghai Marriott Hotel Hongqiao. Located at the center of Hongqiao area, our hotel consistently offers guests impeccable service and comfortable accommodation experience. We take all our guest comments seriously because we believe your feedback will help us improve greatly. Chinese restaurant is currently running independently. We have F&B outlets such as Marriott Cafe, Manhattan... More 

Mexico City, Mexico
Top Contributor
82 reviews 82 reviews
27 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice place, rooms are ok, nothing really special but quality is std for the chain. Buffet is great either for breakfast, lunch or dinner, lots of options either for chinese food or more western. Staff is so friendly you'll feel like a star, from the check in to the concierge, at the cafeteria/restaurant wow!!!, they literally run to comply with... More 

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HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Okumare, Thank you for choosing Shanghai Marriott Hotel Hongqiao. We are very pleased to know that you had a wonderful experience with us. It is our great pleasure to give you the best service during your stay. We always aim to give our guests comfortable accommodation with considerate service and we truly hope you will come back for your... More 

Massachusetts
Contributor
19 reviews 19 reviews
5 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Recently my husband and I stayed here while he had business to do. We had about a 45 minute drive to the hotel from the airport. The hotel is as any Marriot is, very nice and staff is attentive. They all spoke some degree of English, which was extremely helpful. The lobby is beautiful, as was the outside entrance way.... More 

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HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Mkd37, It is delightful to read that you had an wonderful stay at our hotel. Our staff was very glad to help you with a memorable experience in the city. Thank you for choosing Shanghai Marriott Hotel Hongqiao. We truly hope you will stay with us again during your next visit to the Shanghai. We look forward to serving... More 

Chandigarh India
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 17, 2015

When you check into a Marriott you expect a certain level of experience. The start was pretty much Marriott like. The very welcoming front desk, the friendly concierge, the mandatory bible in the room. But just as you scratch the surface the negatives come out. The hotel is supposedly a smoke free place but no one bothered to tell that... More 

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Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Jaspreet Singh K, Greetings from the Shanghai Marriott Hotel Hongqiao! Firstly thank you for choosing Marriott Hongqiao as your preferred accommodation. We would like to thank you for your positive comments regarding our staff and some hotel facilities. We also do appreciate your valuable feedback regarding the other areas, and it's feedback like yours that makes us work harder... More 

Montreal, Canada
Top Contributor
118 reviews 118 reviews
115 hotel reviews
354 helpful votes 354 helpful votes
3 of 5 stars Reviewed February 15, 2015

This hotel has probably the best staff in China. I can’t mention them all, but will mention the 3 that were outstanding. I start with Mr Chris (one of the 2 guest service mangers), followed by Mr. Tom of the front desk (sorry, don’t remember his official role). The concierge is the most professional in China and the executive club... More 

Was this review helpful? Yes 4
HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Nomad 6022, Thank you for your continuous support for Shanghai Marriott Hotel Hongqiao! We are very pleased to hear that our staff has provided you outstanding service during your stay. Your comment is very important to us and has been passed to our management team. As you have mentioned, we are working on the renovation plan for both guest... More 

Senior Contributor
24 reviews 24 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 29, 2015

This hotel was located in a district that is excellent for business people from the west. It has several local shopping markets surrounding it, excellent food from not just China, but around the wold all together. It is close to the train station which can take you anywhere in Shanghai within an hour. It does take a while to go... More 

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HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Bill, Thank you for choosing Shanghai Marriott Hotel Hongqiao. Our hotel is the first and original Marriott in Shanghai. The beautiful European design and decor offers elegant and pleasant ambiance for our guests. We are very pleased to hear that you had a wonderful experience with us. We look forward to welcoming you back some time soon. More 

London, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 24, 2015

I find this hotel to be one of the most perfect hotels I have the pleasure to use anywhere in my travels all over the world! Rooms are well furnished and it has everything pleasantly and conveniently placed. Great lounge on 8th floor. Nice pool and sauna & jacuzzi. Regular room service with afternoon turn down service too. Above all... More 

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HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Mevakor, We are very pleased to know that you have enjoyed your stay with us over the years. We sincerely appreciate your loyalty and support. It is our honor to provide you pleasant experience and impeccable service and we will continue to do so. Meanwhile, we aware of the taxi issue you raised. Due to the impact of the... More 

Florence, Italy
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 20, 2015

Perhaps I have come to expect more consistency when staying at a chain hotel such as the Marriott. The food at the buffet is not mediocre and the mixed drinks are not good. On my first visit, I ordered a cosmo which is a fairly common drink. Was not even close. After coming here a few times, my points allowed... More 

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HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Calidiva50 Thank you for choosing Shanghai Marriott Hotel Hongqiao. Firstly we would like to express our apologies for the experiences that you have detailed. We can assure you that we have taken note of each area of concern and will dissect these issues thoroughly to address them with the team. However, it is delightful to know that our team... More 

Shanghai, China
Top Contributor
184 reviews 184 reviews
158 hotel reviews
155 helpful votes 155 helpful votes
1 of 5 stars Reviewed January 11, 2015

First the positive service at this hotel is legendary but the property is also legendary in how bad and old and tired this property looks. A disgrace and it gives a very bad name for the Marriott brand. The common areas are bad and have mold the same is in the room the shower has mold the rooms are tiny... More 

Was this review helpful? Yes 1
HongqiaoMarriott, General Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Mashgiach Greetings from the Shanghai Marriott Hotel Hongqiao! Firstly thanks for choosing Marriott Hongqiao as your preferred accommodation. Thanks for your compliments on our staff service and also would like to thank you for valuable feedback about our facilities. I just want to share with you that we are working on renovation plans for both guest rooms as well... More 

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