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Shanghai Marriott Hotel Hongqiao

#92 of 3,976 Hotels in Shanghai
Certificate of Excellence
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2270 Hongqiao Road, Changning District, Shanghai 200336, China
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Best prices for: 1 room 1 guest
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Shanghai Marriott Hotel Hongqiao
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325 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Chinese (Simplified) first
  • English first
  • French first
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Singapore, Singapore
Level Contributor
21 reviews
11 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Cant get Hilton Hongqiao during the period and went for this marriot. Hardware need some catch up to hilton however it still way better then local PRC hotel chain standard. Software service is very good. Starbuck just within the hotel building is a plus point for solo business traveller that need a "pick me up" moment.

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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The hotel staff is friendly the rooms are clean, but this place is in dire need of an update and measurable improvement of their breakfast buffet. Stayed here 2 nights and overall things were fine. The rooms and exterior of the hotel are viably worn / outdated. For the rate, there are many better options in Shanghai.

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Sydney, Australia
Level Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Getting to and from the hotel from Pudong Airport takes about 60 minutes with good progress on highways even in peak hours the main problems being in the immediate Hongqiao area. I have been using this hotel off and on for 15 years and lived very close to it for years where I would frequent restaurants and bar hence quite... More 

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Mumbai (Bombay), India
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Good Spacious room, View of internal courtyard and not much too see unless you want to peep in others rooms. Spacious Lobby , Check in was breeze, Good English speaking Concierge and staff.. Breakfast was a good spread and very attentive staff. Starbucks is in premises , Costa coffee across and a nice BBQ place around. Very convenient if you... More 

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Roswell, Georgia, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent service is the hallmark of this hotel from the time you arrive and you are met at the entrance, check in and through the entire stay and experience. The people are great, all spoke english and all are willing to help with anything you need. I was sick one day and the front desk manager came up to check... More 

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Shenzhen, China
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The standard room is sooo small, still costs about $200 a night. It has those bathtub and shower combo that my grandma had in her house. It reminded me of her. I miss her. She was sweet. May she rest in peace. The only reason I am giving a 3 star review and not a 1 star is because I... More 

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Nancyzr2015, Director of Sales at Shanghai Marriott Hotel Hongqiao, responded to this review

We regret to hear that your stay with us did not meet your expectations. We apologize that our facilities did not give you the best experience. As the first Marriott hotel in Shanghai, we aim to offer the original Marriott experience for our guests. To ensure our facilities are consistently at the highest standards for our guests, we do have... More 

Riyadh Province, Saudi Arabia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is at a very calm place of Shanghai, Hongqiao. My office is at Hongqiao, so this hotel was the best choice. I stayed for my entire one month in shanghai at this hotel. Was totally happy and not issues during my stay. I read many reviews saying this is an old and tired property, I can say its... More 

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Warrington, United Kingdom
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Can't fault the staff, very friendly and tried hard to please. The hotel is just not in a great location, coupled with the general age and condition of everything from equipment to furnishings gives this hotel a 3 star. Just very poor value even at a heavily discounted corporate rate. Needs urgent investment.

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Nancyzr2015, Director of Sales at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Guest, We regret to hear that your stay with us did not meet your expectations. We apologize that our facilities did not give you the best experience. As the first Marriott hotel in Shanghai, we aim to offer the original Marriott experience for our guests. To ensure our facilities are consistently at the highest standards for our guests, we... More 

St. Johns, Florida
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 23, 2015

This was my first stay at this hotel and it was a very good experience. The front desk staff was helpful from checkin until departure. I had dinner in the main restaurant on the first evening and the food was very good. Service was okay, but I noticed in all the restaurants where I dined in China, efficiency is the... More 

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Vancouver
Level Contributor
56 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed May 22, 2015

Stayed at the Shanghai Marriott Hongqiao in early May for a night in transit back from Suzhou. As a Marriott it is a nice clean hotel. It is located near the Hongqiao airport and train station so it's a bit away from the Bund. We didn't venture out around the hotel much but it looked safe and clean but it's... More 

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