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All 3,844 Shanghai hotels

Shanghai Marriott Hotel Hongqiao

4.5 of 5 Hotel   |   2270 Hongqiao Road, Changning District, Shanghai 200336, China (Hongqiao)
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83%
Ranked #78 of 3,844 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
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281 reviews from our community

Traveler rating
    98
    134
    38
    10
    1
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2
10
18
124
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed today NEW

Stayed in Marriott for a week and it was overall a pleasant stay. Pros Good room, spacious with all amenities Airport transfer is comfortable Overall all the facilities which you may wish in 5* is there Cons Not very friendly for vegetarian person. I know it's too much to ask for in China but considering it's international chain and world... More

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Sarasota, Florida
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

By law hotels China has enacted a law that outlaws smoking in public places, including hotels. The law is not enforced at this hotel. The lobby bar which is the central meeting area and hub of the hotel provides ashtrays for the customers. As a result, the area is smoked filled. From the moment you walk into the hotel you... More

Was this review helpful? Yes 1
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Marysarasota, Greetings from Shanghai Marriott Hotel Hongqiao. Thank you for taking the time to review our hotel. We appreciate your feedback. We sincerely apologize for the unpleasant experience you had regarding the cigarette smoke. We are working on allocating smoking sections to be farther away from the general patrons of the hotel. We are grateful for your feedback. We... More

Montreal, Canada
Top Contributor
103 reviews 103 reviews
100 hotel reviews
237 helpful votes 237 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is supposed to be a crown in the jewel of the Marriott chain, but it is far from that. Rooms are small; most don’t have a separate shower, and no hand shower and some plumbing are failing. On the other hand, hotel is clean, beds are excellent, and the staff is something special. It is the best concierge... More

Was this review helpful? Yes 1
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Nomad6022, Greetings from Shanghai Marriott Hotel Hongqiao! Thank you so much for taking the time to review our hotel. We are so grateful for the kind compliments you gave to our staff, especially our Concierge. We are working hard everyday to improve. We hope to provide you with an even more spectacular experience next time. Hope to see you... More

Bangalore, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Its a typical 7 star luxury hotel. The staff is very friendly. For foreign travelers this is very beneficial as maximum staff speaks english. The business center being next to hotel you easy get cabs as and when required. The breakfast is good with variety of option suitable for foreign travelers (non chinese). the rooms are good as expected from... More

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Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Vikasvv, Greetings from Shanghai Marriott Hotel Hongqiao. Our staff is absolutely ecstatic to hear your kind words. Our staff pride themselves in their communication skills and it's so rewarding to receive recognition. Also, we're thrilled to hear you enjoyed the services of our Concierge and restaurants. We really hope to have you back soon. We can't wait! More

Hartford, Connecticut
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Shanghai Marriot in Hongqiao is a perfect place to stay if you want to stay near the Hongqiao airport. It is conveniently located a few miles from the airport, which translates to about 10 minutes’ drive (with traffic) to both terminals. If you have ever been to Shanghai, you will know that the ride through dense traffic to the... More

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Guest Service T... M, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Greetings from Shanghai Marriott Hotel Hongqiao. Thank you so much for your kind words and thank you for taking the time to write such a spectacular review of our hotel. Our whole staff is thrilled to hear you enjoyed you stay. All of us here wish to see you back soon! More

Ann Arbor, Michigan
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a gigantic property. Everything you can expect from a typical, business oriented Marriott. Friendly front desk, clean room, good room service, has a starbucks on 1st Floor. I am happy with this stay. One thing you may want to note is that it's not that close to Hongqiao Airport. A taxi ride from Hongqiao takes about 20min even... More

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Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear ZachKK, Greetings from the Shanghai Marriott Hotel Hongqiao! We are glad to read that you had an enjoyable stay with us, and that you liked not only our facilities, but our service too! As you mention, the Starbucks store on our lobby area was recently opened, and it is very beloved by all our guests (and not only guests!).... More

San Antonio, Texas
1 review
5 of 5 stars Reviewed August 7, 2014

Stayed here a few times in the past couple of years for business. One of the better hotels I've stayed at. The service is always good. There is tons of staff around to help you. The rooms are clean and the food is good quality.

Was this review helpful? Yes
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Abraham J, Greetings from Shanghai Marriott Hotel Hongqiao. Thank you for your loyalty to our hotel over the years. We're thrilled you have such a great impression of our hotel. We work hard to serve our guests, thus it's incredibly rewarding to discover you enjoyed so many aspects of your stay. We hope you continue your patronage of our... More

Leicester
Contributor
18 reviews 18 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 6, 2014

I've been there for about 10 years now, and are always very satisfied with the service, by any of the personnel: front-desk, cleaning, restaurant, bars... The restaurants (although a bit expensive even for Shanghai) are excellent, and the breakfast-buffet is a must. The area where the hotel is located may seem a bit weird at first, but there's plenty to... More

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Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear JPBoyer, Greetings from Shanghai Marriott Hotel Hongqiao. We are so appreciative to you for your in-depth review of our hotel. Feedback such as this is extremely valuable to us. We would also like to thank you for your unwavering loyalty to our hotel. We are so thrilled you had an excellent experience with our staff, but we will strive... More

Dubai/Amsterdam
Contributor
16 reviews 16 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 3, 2014

Nice business hotel. Good breakfast, reasonable rooms. Service was good, people very helpful. Some English lessons would help. Bathroom should need an upgrade. TV sound was bad, rooms noisy. Minibar expensive. Rooms clean. Coffee and tea provided.

Was this review helpful? Yes 1
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Pas65, Greetings from Shanghai Marriott Hotel Hongqiao. Thank you so much for taking the time to review our hotel. We are so thrilled you enjoyed our breakfast and had a good experience with our staff. We will strive to improve our television quality and create an even more spectacular experience for you on your next visit. We hope to... More

Valencia, California
1 review
5 of 5 stars Reviewed July 30, 2014

This is pretty nice hotel, everyone in the hotel speaks English. The staff is very friendly, if you need something that they don't have, they will help you find it outside and bring it to you right away.

Was this review helpful? Yes
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Xiao l, Greetings from Shanghai Marriott Hotel Hongqiao. We are so happy to receive your delightful review! We cannot thank you enough for thinking so highly of our hotel! We are thrilled that our staff left a lasting impression with you. We look forward to welcoming you back soon! More

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Additional Information about Shanghai Marriott Hotel Hongqiao

Address: 2270 Hongqiao Road, Changning District, Shanghai 200336, China
Location: China > Shanghai Region > Shanghai > Hongqiao
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shanghai Marriott Hotel Hongqiao 4.5*
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Also Known As:
Marriott Shanghai
Shanghai Marriott

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