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Shanghai Marriott Hotel Hongqiao

4.5 of 5 2270 Hongqiao Road, Changning District, Shanghai 200336, China
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Certificate of Excellence 2014
Shanghai Marriott Hotel Hongqiao
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Shanghai Marriott Hotel Hongqiao
Shanghai Marriott Hotel Hongqiao
Shanghai Marriott Hotel Hongqiao
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299 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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  • English first
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London, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I find this hotel to be one of the most perfect hotels I have the pleasure to use anywhere in my travels all over the world! Rooms are well furnished and it has everything pleasantly and conveniently placed. Great lounge on 8th floor. Nice pool and sauna & jacuzzi. Regular room service with afternoon turn down service too. Above all... More 

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Florence, Italy
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Perhaps I have come to expect more consistency when staying at a chain hotel such as the Marriott. The food at the buffet is not mediocre and the mixed drinks are not good. On my first visit, I ordered a cosmo which is a fairly common drink. Was not even close. After coming here a few times, my points allowed... More 

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HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Calidiva50 Thank you for choosing Shanghai Marriott Hotel Hongqiao. Firstly we would like to express our apologies for the experiences that you have detailed. We can assure you that we have taken note of each area of concern and will dissect these issues thoroughly to address them with the team. However, it is delightful to know that our team... More 

Shanghai, China
Top Contributor
174 reviews 174 reviews
150 hotel reviews
144 helpful votes 144 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First the positive service at this hotel is legendary but the property is also legendary in how bad and old and tired this property looks. A disgrace and it gives a very bad name for the Marriott brand. The common areas are bad and have mold the same is in the room the shower has mold the rooms are tiny... More 

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HongqiaoMarriott, General Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Mashgiach Greetings from the Shanghai Marriott Hotel Hongqiao! Firstly thanks for choosing Marriott Hongqiao as your preferred accommodation. Thanks for your compliments on our staff service and also would like to thank you for valuable feedback about our facilities. I just want to share with you that we are working on renovation plans for both guest rooms as well... More 

Rugby, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

My husband and I with our two year old daughter booked to stay for one week in the executive room. Our stay was over Christmas and throughly enjoyed every moment. From our welcome to the very end we enjoyed the luxury of our to which was fantastic to the executive lounge where the staff could not do enough for you.... More 

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Anita S, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Chewycheeks, We are absolutely delighted to know that your family had a pleasant stay with us during Christmas. It is our pleasure to offer you a wonderful holiday experience. Our goal is to provide the best service and first class experience to our guests. Your review has been shared with our team as a great inspiration for the upcoming... More 

Bangkok, Thailand
Top Contributor
70 reviews 70 reviews
39 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed December 18, 2014

This was the original Marriott in Shanghai and there are so many better value and modern updated Marriott properties in town now that the difference in experience and luxury levels are quite amazing. Service here is very average, club level meeting room has electrical outlets that don't work, broken chair, indifferent attention levels. We chose this for a two day... More 

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Anita S, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Mr. Michael F, Thank you for choosing Shanghai Marriott Hotel Hongqiao. We are very sorry to hear that your experience in our hotel did not live up to your expectations. As the first Marriott Hotel in Shanghai, we are committed to providing comfortable accommodation where business and pleasure can reside at one location. It is our goal to deliver... More 

Top Contributor
50 reviews 50 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 13, 2014

If your doing business in the hongqiao area this should be an option. The bar is good and staff friendly. Not too much around the hotel within walking distance but those who are willing to take a good walk will get to the pearl market and some good shopping streets. Breakfast has a good selection.

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Anita S, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear AWWA_66, Thank you for sharing your experience with us. We are very pleased to know that you had an excellent stay with us. Located near the Hongqiao Airport, we are specialized in offering our guests with exceptional accommodation experience with comfort and convenience. Thanks again for choosing Shanghai Marriott Hotel Hongqiao. We look forward to welcoming back in the... More 

Ludwigshafen, Germany
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 1, 2014

Let me start with the basics: I stayed at the Marriott Hongqiao twice in November 2014 for a total of 10 days. It was good, and I'd book a room there again. Getting there: The "old" international airport is not too far away, but travelling to the new PuDong international airport will take approx. one to one and a half... More 

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Anita S, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear JoRichter, Thanks for taking your valuable time to share with us your experience at our hotel. We are absolutely delighted to hear about your pleasant stay with us. As the first Marriott Hotel in Shanghai, we are committed to providing comfortable accommodation where business and pleasure can reside at one location. It is our goal to deliver impeccable service... More 

Cary, North Carolina
Top Contributor
104 reviews 104 reviews
34 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 15, 2014

That's just the "vibe" i got. Everything worked fine, sleep was fine, breakfast was really good and all that. But the room feel and all that... just made me feel like I was in the UK or St. Petersburg Russia, not in Shanghai... and back in the late 90's. The location is great, esp. for the High Speed train to... More 

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Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear PMMNC, Greetings from Shanghai Marriott Hotel Hongqiao. Thank you so much for taking the time to review our hotel. We appreciate the feedback you gave us. We are thrilled to hear that the hotel is in a nice location. Our hotel is situated close to many important destinations in Shanghai, such as Hongqiao Airport. Again, we appreciate the feedback... More 

Top Contributor
53 reviews 53 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 6, 2014

One drawback with these large hotel chains is that at times you forget you are in a foreign country. However, the familiarity does make the stay a bit more restful. The breakfast was excellent - a good way to start out your day. My room was a little on the small side but had nice big windows. The wifi worked... More 

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Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Swut, Greetings from Shanghai Marriott Hotel Hongqiao. We appreciate the kind words and thoughtful compliments you gave our hotel. We are glad to hear you especially enjoyed our breakfast and the service of our staff. The reason we work so hard is because of amazing guests like you. We hope to see you back soon! More 

Ningbo, China
Top Contributor
59 reviews 59 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 22, 2014

Stayed here for a weekend so could attend a programme being organized at this hotel. Rooms were okay however a bathroom with a shower curtain is something I just hate. I think the rooms in this hotel need renovating. The breakfast served is also pitiful - I have stayed in a number of hotels in Shanghai including other Marriot establishments... More 

Was this review helpful? Yes
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear JNYV13, Greeting from Shanghai Marriott Hotel Hongqiao. Thank you for taking the time to review our hotel. We appreciate your valuable feedback. We would like to apologize for the unsatisfactory stay you experienced. The issues you mentioned are indeed areas we need to improve on and we are in fact in the process of making those improvements. We do... More 

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Additional Information about Shanghai Marriott Hotel Hongqiao

Address: 2270 Hongqiao Road, Changning District, Shanghai 200336, China
Location: China > Shanghai Region > Shanghai > Hongqiao
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Shanghai Marriott Hotel Hongqiao 4.5*
Number of rooms: 313
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Also Known As:
Marriott Shanghai
Shanghai Marriott
Hotel Style:
#91 Luxury Hotel in Shanghai
#94 Business Hotel in Shanghai
#301 Best Value Hotel in Shanghai

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