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Shanghai Marriott Hotel Hongqiao

4.5 of 5 2270 Hongqiao Road, Changning District, Shanghai 200336, China
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Certificate of Excellence 2014
Shanghai Marriott Hotel Hongqiao
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Shanghai Marriott Hotel Hongqiao
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Shanghai Marriott Hotel Hongqiao
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304 reviews from our community

Traveler rating
    103
    144
    45
    10
    2
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11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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Massachusetts
Contributor
19 reviews 19 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently my husband and I stayed here while he had business to do. We had about a 45 minute drive to the hotel from the airport. The hotel is as any Marriot is, very nice and staff is attentive. They all spoke some degree of English, which was extremely helpful. The lobby is beautiful, as was the outside entrance way.... More 

Was this review helpful? Yes
HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Mkd37, It is delightful to read that you had an wonderful stay at our hotel. Our staff was very glad to help you with a memorable experience in the city. Thank you for choosing Shanghai Marriott Hotel Hongqiao. We truly hope you will stay with us again during your next visit to the Shanghai. We look forward to serving... More 

Chandigarh India
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When you check into a Marriott you expect a certain level of experience. The start was pretty much Marriott like. The very welcoming front desk, the friendly concierge, the mandatory bible in the room. But just as you scratch the surface the negatives come out. The hotel is supposedly a smoke free place but no one bothered to tell that... More 

Was this review helpful? Yes 1
Guest Service T... M, Guest Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Jaspreet Singh K, Greetings from the Shanghai Marriott Hotel Hongqiao! Firstly thank you for choosing Marriott Hongqiao as your preferred accommodation. We would like to thank you for your positive comments regarding our staff and some hotel facilities. We also do appreciate your valuable feedback regarding the other areas, and it's feedback like yours that makes us work harder... More 

Montreal, Canada
Top Contributor
118 reviews 118 reviews
115 hotel reviews
335 helpful votes 335 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel has probably the best staff in China. I can’t mention them all, but will mention the 3 that were outstanding. I start with Mr Chris (one of the 2 guest service mangers), followed by Mr. Tom of the front desk (sorry, don’t remember his official role). The concierge is the most professional in China and the executive club... More 

Was this review helpful? Yes 3
HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Nomad 6022, Thank you for your continuous support for Shanghai Marriott Hotel Hongqiao! We are very pleased to hear that our staff has provided you outstanding service during your stay. Your comment is very important to us and has been passed to our management team. As you have mentioned, we are working on the renovation plan for both guest... More 

Senior Contributor
22 reviews 22 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 29, 2015

This hotel was located in a district that is excellent for business people from the west. It has several local shopping markets surrounding it, excellent food from not just China, but around the wold all together. It is close to the train station which can take you anywhere in Shanghai within an hour. It does take a while to go... More 

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HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Bill, Thank you for choosing Shanghai Marriott Hotel Hongqiao. Our hotel is the first and original Marriott in Shanghai. The beautiful European design and decor offers elegant and pleasant ambiance for our guests. We are very pleased to hear that you had a wonderful experience with us. We look forward to welcoming you back some time soon. More 

London, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 24, 2015

I find this hotel to be one of the most perfect hotels I have the pleasure to use anywhere in my travels all over the world! Rooms are well furnished and it has everything pleasantly and conveniently placed. Great lounge on 8th floor. Nice pool and sauna & jacuzzi. Regular room service with afternoon turn down service too. Above all... More 

Was this review helpful? Yes
HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Mevakor, We are very pleased to know that you have enjoyed your stay with us over the years. We sincerely appreciate your loyalty and support. It is our honor to provide you pleasant experience and impeccable service and we will continue to do so. Meanwhile, we aware of the taxi issue you raised. Due to the impact of the... More 

Florence, Italy
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 20, 2015

Perhaps I have come to expect more consistency when staying at a chain hotel such as the Marriott. The food at the buffet is not mediocre and the mixed drinks are not good. On my first visit, I ordered a cosmo which is a fairly common drink. Was not even close. After coming here a few times, my points allowed... More 

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HongqiaoMarriott, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Calidiva50 Thank you for choosing Shanghai Marriott Hotel Hongqiao. Firstly we would like to express our apologies for the experiences that you have detailed. We can assure you that we have taken note of each area of concern and will dissect these issues thoroughly to address them with the team. However, it is delightful to know that our team... More 

Shanghai, China
Top Contributor
178 reviews 178 reviews
152 hotel reviews
150 helpful votes 150 helpful votes
1 of 5 stars Reviewed January 11, 2015

First the positive service at this hotel is legendary but the property is also legendary in how bad and old and tired this property looks. A disgrace and it gives a very bad name for the Marriott brand. The common areas are bad and have mold the same is in the room the shower has mold the rooms are tiny... More 

Was this review helpful? Yes 1
HongqiaoMarriott, General Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Mashgiach Greetings from the Shanghai Marriott Hotel Hongqiao! Firstly thanks for choosing Marriott Hongqiao as your preferred accommodation. Thanks for your compliments on our staff service and also would like to thank you for valuable feedback about our facilities. I just want to share with you that we are working on renovation plans for both guest rooms as well... More 

Rugby, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2014 via mobile

My husband and I with our two year old daughter booked to stay for one week in the executive room. Our stay was over Christmas and throughly enjoyed every moment. From our welcome to the very end we enjoyed the luxury of our to which was fantastic to the executive lounge where the staff could not do enough for you.... More 

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Anita S, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Chewycheeks, We are absolutely delighted to know that your family had a pleasant stay with us during Christmas. It is our pleasure to offer you a wonderful holiday experience. Our goal is to provide the best service and first class experience to our guests. Your review has been shared with our team as a great inspiration for the upcoming... More 

Bangkok, Thailand
Top Contributor
70 reviews 70 reviews
39 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed December 18, 2014

This was the original Marriott in Shanghai and there are so many better value and modern updated Marriott properties in town now that the difference in experience and luxury levels are quite amazing. Service here is very average, club level meeting room has electrical outlets that don't work, broken chair, indifferent attention levels. We chose this for a two day... More 

Was this review helpful? Yes 1
Anita S, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear Mr. Michael F, Thank you for choosing Shanghai Marriott Hotel Hongqiao. We are very sorry to hear that your experience in our hotel did not live up to your expectations. As the first Marriott Hotel in Shanghai, we are committed to providing comfortable accommodation where business and pleasure can reside at one location. It is our goal to deliver... More 

Top Contributor
60 reviews 60 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 13, 2014

If your doing business in the hongqiao area this should be an option. The bar is good and staff friendly. Not too much around the hotel within walking distance but those who are willing to take a good walk will get to the pearl market and some good shopping streets. Breakfast has a good selection.

Was this review helpful? Yes
Anita S, Public Relations Manager at Shanghai Marriott Hotel Hongqiao, responded to this review

Dear AWWA_66, Thank you for sharing your experience with us. We are very pleased to know that you had an excellent stay with us. Located near the Hongqiao Airport, we are specialized in offering our guests with exceptional accommodation experience with comfort and convenience. Thanks again for choosing Shanghai Marriott Hotel Hongqiao. We look forward to welcoming back in the... More 

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Additional Information about Shanghai Marriott Hotel Hongqiao

Address: 2270 Hongqiao Road, Changning District, Shanghai 200336, China
Location: China > Shanghai Region > Shanghai > Hongqiao
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shanghai Marriott Hotel Hongqiao 4.5*
Number of rooms: 313
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Also Known As:
Marriott Shanghai
Shanghai Marriott
Hotel Style:
#89 Luxury Hotel in Shanghai
#89 Business Hotel in Shanghai
#296 Best Value Hotel in Shanghai

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