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Grand Mercure Shanghai Baolong

No.180 Yixian Road, Shanghai 200434, China
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Grand Mercure Shanghai Baolong
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Grand Mercure Shanghai Baolong
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200 reviews from our community

Traveler rating
    33
    98
    50
    6
    13
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56
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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  • All months
    (200)
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    (52)
  • Jun-Aug only
    (57)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (31)
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There are newer reviews for Grand Mercure Shanghai Baolong
See the most recent reviews
Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 23, 2014

The first appearance of the hotel is excellent. Since we stayed here with a tour so not much to choose but the customer service is good and room is clean too. We know this hotel is not close to city center.

Was this review helpful? Yes 1
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for staying in our hotel and giving us good comments. We expect that you or your friends would stay in the hotel again,please contact guest service manager on duty during your stay next time as we are at your service anytime. best wishes ! Guest Service Manager More 

London, United Kingdom
Top Contributor
76 reviews 76 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 5, 2014

This is my third stay in this hotel and I was given a room on a much higher floor this time and got the double bed I had requested. The receptionists were still surly and not welcoming. What I did resent was the excessive application of a 15% surcharge on the final bill, adding $100 to the final invoice! The... More 

Was this review helpful? Yes 1
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest, We found your comments valuable and important for us to better our service,so kind of you, All your comments have been submitted to top management of the hotel. We expect that you or your friends would stay in the hotel again,please contact guest service manager on duty during your stay next time as we are at your service... More 

Surat
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 21, 2014

The location was not perfect but not too far from the main city attractions. We stayed there for 3 nights during our business trip to Shanghai. The hotel is clean and rooms ate spacious and well equipped. The best part was that the room had a separate business working area which can be separated from the bed area. Overall a... More 

Was this review helpful? Yes 2
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest, We found your comments valuable and important for us to better our service,so kind of you, All your comments have been submitted to top management of the hotel. We expect that you or your friends would stay in the hotel again,please contact guest service manager on duty during your stay next time as we are at your service... More 

Jakarta, Indonesia
Top Contributor
56 reviews 56 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 1, 2014

Stayed in this hotel on April 4th, 2014. We got a very big room, comfortable bed complete with a study room inside. More than enough for just the two of us. My friend and me are very happy. The room is clean and the toilet either. We're not having much conversation with the staff because of the language matter. Breakfast... More 

Was this review helpful? Yes 2
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest, We found your comments valuable and important for us to better our service,so kind of you, All your comments have been submitted to top management of the hotel. We expect that you or your friends would stay in the hotel again,please contact guest service manager on duty during your stay next time as we are at your service... More 

Alameda, California
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 25, 2014

Stayed there for two nights after the tour in China, it is a very nice hotel but not too much places which you can go in the close proximity. It is about 15 mins. walk to the Metro and it's not too convenient to shop or go out for a nice meal. The room was very nice but noticed that... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest, We found your comments valuable and important for us to better our service,so kind of you, All your comments have been submitted to top management of the hotel. We expect that you or your friends would stay in the hotel again,please contact guest service manager on duty during your stay next time as we are at your service... More 

Manila, Manila, Philippines
Top Contributor
85 reviews 85 reviews
37 hotel reviews
116 helpful votes 116 helpful votes
2 of 5 stars Reviewed March 25, 2014

Proximity: The hotel was far from the airport (paid 225RMB) and is not close by any metro train. Its in the middle of Daibishu and Town Square. which are both 15 minute walk. There are not much shopping around. Definitely far from any tourist attraction. The Hotel: Signage outside is not properly maintained (some of the LED are dead and... More 

Was this review helpful? Yes 2
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Mr John Ong, Thank you for staying in our hotel and commenting on the hotel service! It was 12-20 degrees celcius during your stay(Mar 25-27) in the hotel in Shanghai,but a little humid.We had your room changed from 0928 to 0712 as you felt not cool enough in the room on Mar 25.The central heating system was not powered... More 

Hong Kong, China
1 review
4 of 5 stars Reviewed March 13, 2014

Value for stay, but location far from central. We need walk about 15 mins to MTR station. Hotel cafe food good taste and value for money. Buffet breakfast also good, variety food for choose. Recommed stay there for business

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guests, thank you give praise for the Grand Mercure Baolong Hotel Shanghai, your satisfaction is our pursuit of the goal, we are looking forward to seeing you again. Best Regards More 

Udaipur, INDIA
Top Contributor
59 reviews 59 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 21, 2014

Stayed in this hotel from 25th Jan to 29th Jan 2014 and found the hotel to be very comfortable in all respect. It is away from hustle bustle of busy city yet not very far. The lobby is not very impressive but processing of room allotment is fast & crisp and reception does have good English speaking staff (which is... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for telling us that you have enjoyed your stay in our hotel,we are trying our best to better the service these days as it is a peak season for the guests travelling or doing business in Shanghai. We are absolutely looking forward to serving you and your friends the next time,and just contact Guest Service Manager... More 

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