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Grand Mercure Shanghai Baolong

No.180 Yixian Road, Shanghai 200434, China
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1 room 1 guest
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Grand Mercure Shanghai Baolong
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217 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Grand Mercure Shanghai Baolong
See the most recent reviews
New York City, New York
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed January 29, 2015

I walked into the hotel and was instantly impressed by the upscale decor. There's a lounge on the first floor where you can grab a drink, smoke and relax while listening to a lounge signer and her accompanist. As a non-smoker who suffers from chronic migraines, I couldn't wait to get out of the lobby because the smoke was killing... More 

Was this review helpful? Yes 2
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Singapore, Singapore
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 1, 2015

Upon entering the hotel, the cleanliness and grandeur of the hotel impressed me. The decor, artworks and sculptures made the hotel look elegant. Rooms were clean and well-maintained. Everything we needed were available from toothbrushes to bedroom slippers, hairdryer and iron. In terms of hotel facilities and the ambience i rate it a 4.5 stars actually. However service wise, i... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest: Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Putrajaya, Malaysia
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed December 5, 2014

Upon entering the hotel, I was amazed. The decor was nice, warm and comfortable. Even the room are perfect, the bed, the shower and all. But when it comes to the service staff, they are not friendly at all and kept yelling at guests. The bed was not made up during the day even though they came for housekeeping. Plus,... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest: Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Singapore, Singapore
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 25, 2014

Location of hotel not the best but acceptable. Service at the main entrance is non-existence and hopeless although 4 staff were assigned there but none gave any helping hand when I arrived in a taxi and when I left 4 days later, struggling to carry 4 pieces of luggage. No assistance for getting taxi given during my stay and I... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest: Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Udine, Italy
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 11, 2014

being a guest of the hotel and don't be allowed to sit for 5 minutes on the lounge if I do not take anything from the bar is absolutely unacceptable. moreover all the other waiting place were crowded while the lounge was empty. happened this morning November 11th 2014. generally the hotel is ok but for this I cannot be... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns.Your comment has been submitted to the top management of the hotel, and it is our... More 

Travelers are raving about these Shanghai hotels

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 30, 2014

I had undertaken seven day tour in May-June 2014 through Chariot World Tours, Bangalore. The arrangement for the tour were excellent by the tour operator for all seven days-excellent hotel stay, breakfast at the hotel stayed, lunch and dinners at Indian hotels very good transport to all sight seeing places in Shanghai, pickup and drop at airports etc. The local... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for staying in our hotel and telling us that you have had a good stay with us. You have had a good tour in China,actually we wish you enjoy the next tour in China in the future,and we would like to suggest that you and your friends or relatives come to our hotel again as you... More 

Hamilton, New Zealand
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 29, 2014

Quite a large hotel but not near the city centre or shopping. The room was spacious and clean so was the bathroom. Plenty of hot water too. Plenty to choose from the buffet breakfast . Staff were very attentive. The only negative was no view out the window.

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for telling us that you have enjoyed your stay in our hotel,we are trying our best to better the service these days as it is a peak season for the guests travelling or doing bussness in Shanghai. We are absolutely looking forward to serving you and your friends the next time,and just contact Guest Service Manager... More 

Kannur, India
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed October 7, 2014

Grand mercure shanhai baolong located a little away from the busy city on180 yixian road is a beautiful place to atay at shanghai.it combines both traditional and modern patterns of building with warm staff at the reception which is quite an airy place. with ample parking space , it offers all modern amenities.rooms are well kept and maintained with all... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for staying in the hotel . We all know that your comments is really important for us to keep doing better service for the guests.India is one of the neighbouring countries of China,there is now good relations between the two countries.Of course,we all always at the service for the guests who like peace and tour. We... More 

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Staying in Hongkou

Neighborhood Profile
Hongkou
History oozes out of every fiber of the city, but Hongkou is a particularly notable neighborhood. Shanghai was a safe haven for about 20,000 Jews during the Second World War, and traces of this heritage can still be found in buildings and park monuments. Historic foreign relations aside, this neighborhood throws you into traditional Shanghainese life without taking you too far away from the city center. Some of the city’s best-preserved, ancient longtangs (laneway communities) and shikumen (Shanghainese lanehouses) are still in use as actual residences here. If you like to be surrounded by local faces, Hongkou is a great area to spend your time in. The football stadium, Duolun Lu and the North Bund area await should you need some entertainment.
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