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Grand Mercure Shanghai Baolong

No.180 Yixian Road, Shanghai 200434, China
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Grand Mercure Shanghai Baolong
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Grand Mercure Shanghai Baolong
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211 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tehran, Iran
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Rooms are clean and spacious. Breakfast is really good. The only problem is that its location which there is not anything to do. After sunset even those small shops nearby get closed. The neighborhood is really boring. Drinks are very expensive inside hotel.

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at Shanghai Baolong Hotel. It is always a pleasure to receive positive feedback. We are sorry that you felt not satisfied with the location of the hotel,but around 10 minutes' drive away from the hotel there is a good place named Wu Jiaochang where you can do some shopping... More 

Bangalore
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife & I along with a few friends had undertaken 10N/11 Days tour of China organised by Chariot Travels Ltd Bangalore from 20th May to 31st May visiting Beijing,Shanghai,Hongkong & Macau.During the Shanghai leg of tour we stayed in this hotel for 3 nights.It is 4star hotel .The rooms were comfortable with Kingsize beds with complimentary breakfast which had... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Baolong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Atlanta, Georgia
2 reviews
3 of 5 stars Reviewed May 27, 2015

Extremely poor Elevator service. Poor Wi-fi. V.good spread for breakfast.comfortable room.too noisy in the lounge as one can expect. Air conditioning is good.good value for money for a four star hotel. . The service was good. Helpful employees. Of course in China I could not get Google, something one should. expect. The security is good. You have to swipe your... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for staying in our hotel and taking the time to tell us about your experience . I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important... More 

Noida, India
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 25, 2015

We stayed one night recently on a vacation to Shanghai. The hotel get up is great with a awesome lobby. The breakfast had decent variety even for vegetarians. The rooms are nice, clean and comfortable. The location is not so great as it is far from major tourist attractions like the Bund, SWFC and Nanjing road. Service wasn't so great... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest: We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Baolong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Chesterfield, Missouri
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 10, 2015

This hotel was located in old Shanghai next to a highway in a good area. Its a 4 star hotel with 5 star amenities except the main elevator. With more than 15 floors it was somewhat painful waiting for the elevators. There were additional elevators that were faster. The staff was friendly and accommodating. Entertainment every night in the lounge.... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest: Thank you for staying in our hotel,all of our staff members have the same feeling that we are always at your service,we believe that we can do better service for you in the near future.We are busy these days because of the high occupancy,but we are trying our best to keep the service quality in normal condition with... More 

New Delhi, India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 11, 2015

I stayed in this hotel recently, The hotel is situated on metro line 3 & the nearest metro station is Jiangwan Town around 1KM from the hotel. The lobby of the Hotel is grand with shopping arcade & a restaurant at this level. The security of the hotel is good as you've to swipe the room card in the lift... More 

Was this review helpful? Yes 1
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Baolong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 30, 2015

I had just arrived from Toronto and had a one night stay at this hotel. When I first entered the lobby the first thing I thought was "wow." The lobby was so grand and spacious. The rooms were very nice and clean with the staff being very helpful. The best part was the breakfast buffet. The food had a large... More 

Was this review helpful? Yes 3
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Baolong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

New York City, New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 29, 2015

I walked into the hotel and was instantly impressed by the upscale decor. There's a lounge on the first floor where you can grab a drink, smoke and relax while listening to a lounge signer and her accompanist. As a non-smoker who suffers from chronic migraines, I couldn't wait to get out of the lobby because the smoke was killing... More 

Was this review helpful? Yes 1
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Singapore, Singapore
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed January 1, 2015

Upon entering the hotel, the cleanliness and grandeur of the hotel impressed me. The decor, artworks and sculptures made the hotel look elegant. Rooms were clean and well-maintained. Everything we needed were available from toothbrushes to bedroom slippers, hairdryer and iron. In terms of hotel facilities and the ambience i rate it a 4.5 stars actually. However service wise, i... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest: Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Putrajaya, Malaysia
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed December 5, 2014

Upon entering the hotel, I was amazed. The decor was nice, warm and comfortable. Even the room are perfect, the bed, the shower and all. But when it comes to the service staff, they are not friendly at all and kept yelling at guests. The bed was not made up during the day even though they came for housekeeping. Plus,... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest: Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

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