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All 3,934 Shanghai hotels

Grand Mercure Shanghai Baolong

4.0 of 5 Hotel   |   No.180 Yixian Road, Shanghai 200434, China (Jiangwan / Wujiaochang)
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Grand Mercure Shanghai Baolong
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Ranked #304 of 3,934 Hotels in Shanghai
A recent review
3 of 5 stars reviewed 2 weeks ago
shuffyzz Putrajaya, Malaysia
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195 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Putrajaya, Malaysia
Senior Contributor
47 reviews 47 reviews
39 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Upon entering the hotel, I was amazed. The decor was nice, warm and comfortable. Even the room are perfect, the bed, the shower and all. But when it comes to the service staff, they are not friendly at all and kept yelling at guests. The bed was not made up during the day even though they came for housekeeping. Plus,... More 

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GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest: Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Singapore, Singapore
Contributor
13 reviews 13 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location of hotel not the best but acceptable. Service at the main entrance is non-existence and hopeless although 4 staff were assigned there but none gave any helping hand when I arrived in a taxi and when I left 4 days later, struggling to carry 4 pieces of luggage. No assistance for getting taxi given during my stay and I... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest: Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Udine, Italy
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 11, 2014

being a guest of the hotel and don't be allowed to sit for 5 minutes on the lounge if I do not take anything from the bar is absolutely unacceptable. moreover all the other waiting place were crowded while the lounge was empty. happened this morning November 11th 2014. generally the hotel is ok but for this I cannot be... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns.Your comment has been submitted to the top management of the hotel, and it is our... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed October 30, 2014

I had undertaken seven day tour in May-June 2014 through Chariot World Tours, Bangalore. The arrangement for the tour were excellent by the tour operator for all seven days-excellent hotel stay, breakfast at the hotel stayed, lunch and dinners at Indian hotels very good transport to all sight seeing places in Shanghai, pickup and drop at airports etc. The local... More 

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GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for staying in our hotel and telling us that you have had a good stay with us. You have had a good tour in China,actually we wish you enjoy the next tour in China in the future,and we would like to suggest that you and your friends or relatives come to our hotel again as you... More 

Hamilton, New Zealand
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 29, 2014

Quite a large hotel but not near the city centre or shopping. The room was spacious and clean so was the bathroom. Plenty of hot water too. Plenty to choose from the buffet breakfast . Staff were very attentive. The only negative was no view out the window.

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for telling us that you have enjoyed your stay in our hotel,we are trying our best to better the service these days as it is a peak season for the guests travelling or doing bussness in Shanghai. We are absolutely looking forward to serving you and your friends the next time,and just contact Guest Service Manager... More 

Kannur, India
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 7, 2014

Grand mercure shanhai baolong located a little away from the busy city on180 yixian road is a beautiful place to atay at shanghai.it combines both traditional and modern patterns of building with warm staff at the reception which is quite an airy place. with ample parking space , it offers all modern amenities.rooms are well kept and maintained with all... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for staying in the hotel . We all know that your comments is really important for us to keep doing better service for the guests.India is one of the neighbouring countries of China,there is now good relations between the two countries.Of course,we all always at the service for the guests who like peace and tour. We... More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 23, 2014

The first appearance of the hotel is excellent. Since we stayed here with a tour so not much to choose but the customer service is good and room is clean too. We know this hotel is not close to city center.

Was this review helpful? Yes 1
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for staying in our hotel and giving us good comments. We expect that you or your friends would stay in the hotel again,please contact guest service manager on duty during your stay next time as we are at your service anytime. best wishes ! Guest Service Manager More 

London, United Kingdom
Top Contributor
75 reviews 75 reviews
29 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 5, 2014

This is my third stay in this hotel and I was given a room on a much higher floor this time and got the double bed I had requested. The receptionists were still surly and not welcoming. What I did resent was the excessive application of a 15% surcharge on the final bill, adding $100 to the final invoice! The... More 

Was this review helpful? Yes 1
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest, We found your comments valuable and important for us to better our service,so kind of you, All your comments have been submitted to top management of the hotel. We expect that you or your friends would stay in the hotel again,please contact guest service manager on duty during your stay next time as we are at your service... More 

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Additional Information about Grand Mercure Shanghai Baolong

Address: No.180 Yixian Road, Shanghai 200434, China
Location: China > Shanghai Region > Shanghai > Jiangwan / Wujiaochang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Mercure Shanghai Baolong 4*
Number of rooms: 321
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Also Known As:
Grand Mercure Baolong Shanghai Hotel Shanghai
Grand Accor Baolong Shanghai
Hotel Style:
#113 Best Value Hotel in Shanghai
#182 Luxury Hotel in Shanghai

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