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Grand Mercure Shanghai Baolong

No.180 Yixian Road, Shanghai 200434, China
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Best prices for: 1 room 1 guest
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Grand Mercure Shanghai Baolong
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Grand Mercure Shanghai Baolong
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205 reviews from our community

Traveler rating
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    51
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Delhi, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel recently, The hotel is situated on metro line 3 & the nearest metro station is Jiangwan Town around 1KM from the hotel. The lobby of the Hotel is grand with shopping arcade & a restaurant at this level. The security of the hotel is good as you've to swipe the room card in the lift... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Baolong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had just arrived from Toronto and had a one night stay at this hotel. When I first entered the lobby the first thing I thought was "wow." The lobby was so grand and spacious. The rooms were very nice and clean with the staff being very helpful. The best part was the breakfast buffet. The food had a large... More 

Was this review helpful? Yes 2
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Baolong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

New York City, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 29, 2015

I walked into the hotel and was instantly impressed by the upscale decor. There's a lounge on the first floor where you can grab a drink, smoke and relax while listening to a lounge signer and her accompanist. As a non-smoker who suffers from chronic migraines, I couldn't wait to get out of the lobby because the smoke was killing... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 1, 2015

Upon entering the hotel, the cleanliness and grandeur of the hotel impressed me. The decor, artworks and sculptures made the hotel look elegant. Rooms were clean and well-maintained. Everything we needed were available from toothbrushes to bedroom slippers, hairdryer and iron. In terms of hotel facilities and the ambience i rate it a 4.5 stars actually. However service wise, i... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest: Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Putrajaya, Malaysia
Senior Contributor
47 reviews 47 reviews
39 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 5, 2014

Upon entering the hotel, I was amazed. The decor was nice, warm and comfortable. Even the room are perfect, the bed, the shower and all. But when it comes to the service staff, they are not friendly at all and kept yelling at guests. The bed was not made up during the day even though they came for housekeeping. Plus,... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest: Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Singapore, Singapore
Contributor
16 reviews 16 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 25, 2014

Location of hotel not the best but acceptable. Service at the main entrance is non-existence and hopeless although 4 staff were assigned there but none gave any helping hand when I arrived in a taxi and when I left 4 days later, struggling to carry 4 pieces of luggage. No assistance for getting taxi given during my stay and I... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear Guest: Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Udine, Italy
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 11, 2014

being a guest of the hotel and don't be allowed to sit for 5 minutes on the lounge if I do not take anything from the bar is absolutely unacceptable. moreover all the other waiting place were crowded while the lounge was empty. happened this morning November 11th 2014. generally the hotel is ok but for this I cannot be... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Baolong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns.Your comment has been submitted to the top management of the hotel, and it is our... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2014

I had undertaken seven day tour in May-June 2014 through Chariot World Tours, Bangalore. The arrangement for the tour were excellent by the tour operator for all seven days-excellent hotel stay, breakfast at the hotel stayed, lunch and dinners at Indian hotels very good transport to all sight seeing places in Shanghai, pickup and drop at airports etc. The local... More 

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for staying in our hotel and telling us that you have had a good stay with us. You have had a good tour in China,actually we wish you enjoy the next tour in China in the future,and we would like to suggest that you and your friends or relatives come to our hotel again as you... More 

Hamilton, New Zealand
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 29, 2014

Quite a large hotel but not near the city centre or shopping. The room was spacious and clean so was the bathroom. Plenty of hot water too. Plenty to choose from the buffet breakfast . Staff were very attentive. The only negative was no view out the window.

Was this review helpful? Yes
GRM5288, Guest Relations Manager at Grand Mercure Shanghai Baolong, responded to this review

Dear guest, Thank you for telling us that you have enjoyed your stay in our hotel,we are trying our best to better the service these days as it is a peak season for the guests travelling or doing bussness in Shanghai. We are absolutely looking forward to serving you and your friends the next time,and just contact Guest Service Manager... More 

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