We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Shanghai Royalton

No.789 Wuyi Road, Changning District, Shanghai 200051, China
Hotel amenities
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Booking.com to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Mercure Shanghai Royalton
View Map
Add Photo Write a Review

135 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Donegal
Level Contributor
106 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed December 17, 2015 via mobile

We recently stayed here and I can honestly say it'll be our first and last! Hotel rooms are lovely, however that's where it ends. We were given information on how to get to the hotel before going and well to say it was wrong was an understatement! We got off at a subway station as per directions and had to... More 

Helpful?
Thank DonegalMaddy
Wang Y, General Manager at Mercure Shanghai Royalton, responded to this review

Thank you very much for giving us your feedback on your recent stay at the Mercure Royalton. The experience you have encountered has drawn us a great attention and we would like to express our sincerest apologies for your unpleasant stay. Credit card deposit is normal practice and we will ensure our Front Office team is properly trained and able... More 

Champaign-Urbana, Illinois
Level Contributor
108 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed December 14, 2015

I booked a non-smoking king bed room, but at check in, I was told there is no the type of rooms left. Although i got a free update to high level deluxe room, but it is a smoking room. The room is ok, very equipped, and cleanness is fair. It has a very good bathroom, equipped with both standing shower... More 

Helpful?
Thank Micro-Young
Wang Y, General Manager at Mercure Shanghai Royalton, responded to this review

The experience you described causes us deep concern. We are so sorry heard about you feel uncomforted. Meanwhile, your kind words have been passed on to our team. We hope you can enjoy your stay and look forward to welcoming you back again. Wang Ying, General Manager, Mercure Shanghai Royalton. More 

Kuching, Malaysia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 10, 2015

Hotel is good, environment/amenities/cleanliness are ok. however, distance from Metro station to hotel require 15mins walk. it is advisable to go by taxi from airport. nearest airport is Hong qiao international airport. if you come from pudong international airport, it will take about 1 hour trip. the reason why I choose to stayed at this hotel is because it is... More 

Helpful?
Thank yori c
TBrinte, General Manager at Mercure Shanghai Royalton, responded to this review

Dear "Yori C." Your comments are highly appreciated, positive feedback from satisfied clients is our greatest reward . We would like to assure you that anything brought to our notice is treated with care and attention it deserves. In this way, we will continue giving training to our employees and still working on the process to speed up Check In... More 

Chapel Hill, North Carolina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 5, 2015

Special thanks to Ms. Liu, the front desk agent who is very friendly and professional. Housekeeping service is good. This is an old hotel has recently been took over by Mercure, some agents needs to be retrained. If you have an early flight to catch, suggesting you give yourself enough time to check out. Hotel location is OK but Subway... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank mimiwatt
TBrinte, General Manager at Mercure Shanghai Royalton, responded to this review

Dear "MimiWatt", Greetings from Mercure Shanghai Royalton. I would like to thank you for taking the time to share your comments concerning your stay with us. We are glad that you enjoyed our services, especially with our front desk agent Ms Liu, and housekeeping service. Your opinions and suggestions are important to us because it will help us to serve... More 

Shanghai, China
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed September 1, 2015

It was not a good sign when checking in took longer than 25 minutes. The front desk girl just couldn't find my reservation I made on Accor website, neither the reservation department. After 5 minutes of looking lost, she simply told me to contact Accor's customer service myself! The manager on duty finally came out on my insistence and located... More 

Helpful?
2 Thank Chris F
Hong Kong, China
Level Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed August 20, 2015

The Royalton was recently acquired by the Accor Group and renamed “Mercure Hotel”. The branding was a bit confusing at the moment – The neon lights outside the building says “Mercure Hotel”; as is the wrapping of the bar soap in the room. But you still see “Royalton Hotel” printed on the stationary & notepad; and it’s called “Mecure Royalton”... More 

Helpful?
2 Thank Foot-Soldier-4
Saint-Denis, Reunion Island
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 4, 2015 via mobile

we spent 2 nights at this Hotel. the well cleaned room, well equipped, very spacious room. I think the most beautiful room of my stay in China. quality breakfast, varied, smiling staff. but it is the free wifi which is to improve. it does have free wifi limited to 1Mb / s but that jumps all the time (iPad and... More 

Helpful?
Thank Jaytrotter974
Shanghai, China
Level Contributor
52 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 23, 2015

This is a good hotel for the price range with more modern and well-maintained rooms than many other similar hotels in China. Do check if the location is what you want — you are in the bustling megapolis that is Shanghai, just not the touristy parts of it. They have a basic-speed Internet service for free and a paid faster tier.... More 

Helpful?
Thank krautland
Bangkok, Thailand
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed March 29, 2015

Comfortable, large room well furnished for my needs. Good - but wobbly! - desk. In room wifi performed every time. Good lighting choices. Comfortable bed - but soft pillows. (Guess I should have asked to change them.) Outstanding buffet breakfast. Other meals just fine - although both the Chinese and Japanese restaurants lacked atmosphere. Very routine, functional kinds of places.... More 

Helpful?
Thank NZCooper
Questions? Get answers from hotel staff and past guests. Ask a question

59 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (50)
Viewed
Hotel & Grounds (10)
Viewed
View from Room (4)
Viewed
Room/Suite (8)
Viewed
Bathroom (4)
Viewed
Other (24)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (9)
Viewed
Hotel & Grounds (3)
Viewed
Dining (1)
Viewed
Business Center/Function Rooms (1)
Viewed
Room/Suite (3)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Shanghai hotels
Shanghai Railway Station
Grand Mercure Shanghai Central
Zhongshan Park
New World Shanghai Hotel
New World Shanghai Hotel
#15 of 4,068 in Shanghai
4.5 of 5 stars 809 reviews
Gubei / Hongqiao / Minhang
Grand Mercure Shanghai Hongqiao
Grand Mercure Shanghai Hongqiao
#121 of 4,068 in Shanghai
4.0 of 5 stars 585 reviews
Show Prices
Show Prices
Show Prices
Zhongshan Park
Pentahotel Shanghai
Pentahotel Shanghai
#67 of 4,068 in Shanghai
4.0 of 5 stars 397 reviews
Gubei / Hongqiao / Minhang
Rainbow Hotel Shanghai
Rainbow Hotel Shanghai
#206 of 4,068 in Shanghai
4.0 of 5 stars 466 reviews
The Bund Riverside Hotel
#199 of 4,068 in Shanghai
3.5 of 5 stars 622 reviews
Show Prices
Show Prices
Show Prices

Staying in Gubei / Hongqiao / Minhang

Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay
#