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InterContinental Shanghai Pudong

#58 of 3,987 Hotels in Shanghai
Certificate of Excellence
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No.777 Zhangyang Road, Pudong District, Shanghai 200120, China
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1 room 1 guest
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InterContinental Shanghai Pudong
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901 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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  • All months
    (901)
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    (247)
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Halifax, United Kingdom
Level Contributor
83 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here for a conference last week. A large hotel with very efficient staff. I was upgraded to a room on the 23rd floor which was comfortable and large. Just perfect for me as there 4 days and working. It was well appointed and the bed very comfy. Goodnwalk in shower and internet a good speed. Used the hotel bar... More 

Was this review helpful? Yes
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Not the newest but adequate to stay. Upgraded to the highest floor suite and room is large. It has open center area and some people may not like it. Very convenient located in Pudong and a lot restaurants nearby. Breakfast buffet is very nice. A little hard to get the taxi though so get a little early start is recommended.

Was this review helpful? Yes
mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Frank, Thank you for your positive comments on our Tripadvisor page. We are glad to read that you enjoy our central location and our renowned International breakfast. Moreover, please kindly note that hotel provide 24 hours car service for our guests, and you can find more detail on hotel Concierge. Once again, thanks for your feedback and we are... More 

San Diego, California
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a summary review based on several years of experience. I do not usually write reviews in social media unless the experience is really really good or bad. I have stayed in this hotel for a couple of years and been back several times. Before I start, let me explain why I gave a 3-star, I hold highest respect... More 

Was this review helpful? Yes
mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Mr. Justin, Thank you very much for bringing this matter to our attention. We duly apologize for your unpleasant experience. We have contacted you directly via a different communication channel. KInd regards Miranda Li More 

Kuala Lumpur, Malaysia
Level Contributor
105 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed there a few times on both personal and business trips. Although the location of the hotel is not ideal, but the quality of the room more than made up for it. The rooms were spacious and tastefully decorated. The only downside is that it makes you want to stay inside the hotel all the time.

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mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Guest, Thanks for your comments on our Tripadvisor page. We really appreciate that you can stay with us on both your personal and business trips. Your feedback will be shared with team and it is important for us to review the level of service and facilities we provide so as to make improvements. Once again, thanks for your valuable... More 

Austin, Texas
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Having stayed at InterContinental hotels in Beijing and Nanjing I had high expectations for the Shanghai location. It did not live up to my expectations. The first, and biggest. problem is that I requested a King Size bed and was given two "Queen Size" beds. Apparently "Queen Size" means "small" in China. The beds were the US equivalent of Twins... More 

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mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Alex, Thanks for sharing your stay experience with us. We are delighted to read you thoroughly enjoyed our breakfast with the service our team provide. In terms of the bed issue, we feel sorry for any uncomfortable caused. Your experience has been report to departments involved. Again, we do apologies for the inconvenience and would hope that you will... More 

ATHENS
Level Contributor
138 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed in Intercontinental Pudong only for the night of the day we flew in China earlier in July 2015. The rooms are still clean, the breakfast is still of the same quality, the reception are still very-very slow when you check in and out and the remake of their pub - ex music cafe is not that cozy, as... More 

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mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Guest, Thanks for your comments on our Tripadvisor page. We hope you have a pleasant stay with us. Your comments will be shared with team and feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements. Once again, thanks for your valuable... More 

Milwaukee
Level Contributor
299 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here during a recent business trip for two nights. It was my first time here, and I picked this for better access to our company locations in Pudong. While the taxi driver had a little trouble navigating due to traffic, we arrived without too much bother. The room I was in was very well arranged and had nice... More 

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mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear John, We really appreciate that you can provide us such comprehensive review. First of all, we are delighted to read that you enjoyed our accommodation, of which we are very proud and thank you for praising the breakfast and our renowned InterContinental service. Then, we feel sorry for any inconveniences caused by smoking issue. Thanks for bring this matter... More 

Hong Kong Region, China
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Stayed with both my Wife and had family stay in another twin-share room. Main highlights would be the room size and style, bedding, bathroom amenities and fabulous buffet breakfast spread. Pudong spans a large area but I found this hotel to be superbly situated just a few blocks from a very central subway stop. For those that have stayed in... More 

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mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Guest, Thank you for your positive comments on our Tripadvisor page.It was particularly pleasing to read that your impression of our guest room facilities and International breakfast .Your positive feedback will encourage entire team continuously provide a truly memorable stay experience to every guest. Once again, thanks for your comments and hope to see you soon. More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were always greeted by the most pleasant scents when walking through those revolving doors. The check-in was smooth and professional. The room was nicely furnished albeit a bit small in size ...modern and I especially like the photos from XMJ of views around Shanghai. Breakfast spread and quality was good. The pool however was disappointing. The size and shape... More 

Was this review helpful? Yes
mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Guest, We really appreciate your feedback regarding your recent stay at InterContinental Shanghai Pudong. We are glad to read that you enjoy our central location and renowned InterContinental service. Once again, thanks for sharing and we hope to see you soon. More 

Other
2 reviews
1 of 5 stars Reviewed July 22, 2015

Stayed here for 2 nights in a mini 'suite' (upgraded coz friend is in the Ambassador program). Upon entering the room, we really got a shock! Seriously? This is a suite? Please see photos attached and you will get what I meant. Immediately called front desk and was told that that was the best they had at that time. If... More 

Was this review helpful? Yes
mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Guest, Thank you for filling out a review on Trip Advisor. We are disappointed to read that you felt your suite did not meet your expectations of what you think a suite in a five star hotel should look like. InterContinental Shanghai Pudong opened in 1996, and the standard of hotel room has dramatically changed over the last 19... More 

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