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InterContinental Shanghai Pudong

#60 of 3,975 Hotels in Shanghai
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No.777 Zhangyang Road, Pudong District, Shanghai 200120, China
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InterContinental Shanghai Pudong
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InterContinental Shanghai Pudong
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866 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chennai (Madras), India
Contributor
14 reviews 14 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed in this hotel for a week in 7th floor, Rooms are pretty neat and good, well maintained. Hospitality is at the best. When you walk from your room, all the staffs on the way would greet you. Complimentary breakfast would not be good choice if you are vegetarian. Hotel need to increase some veg menu in the breakfast main... More 

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Kuala Lumpur, Malaysia
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

My last visit to this hotel must have been over 10 years ago, the surrounding area seem improved tenfold with so many new skyscrapers reaching the building physical height capacity and new international swanky shops and restaurants opening up all over in Pudong, most part of this city been changeover and transform into a modern face the last 15 years,... More 

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mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Guest, Thanks for staying at InterContinental Shanghai Pudong and sharing your stay experience with us. We are glad to read that you enjoyed our club lounge service. We are sorry to read that our facilities are not up to your expectation, and please accept our sincere apology. Actually we had several times major renovations in the last 15 years... More 

Doha, Qatar
Top Contributor
109 reviews 109 reviews
30 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently spent a week here on business. The rooms are comfortable and well equipped, staff helpful, and the hotel is well located to be able to walk from for local shops and restaurants. Leisure facilities are only average for a business hotel. But overall a pretty comfortable stay. Helpful tip - at check in they try to block 500yuan... More 

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mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Guest, Thank you for staying with us and taking your time to review our property. Your observations and opinions are highly appreciated, as they enable us to assess the standard of our facilities and services. It was particularly pleasing to see that your impression of our guest rooms and central location. In regards of the pre-authorization from your credit... More 

Tamworth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

whilst the hotel is situated close to the Expo rather than more centrally. The room was fist class and really comfortable. The staff were friendly and most helpful which resulted in an excellent overall visit

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mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Guest, Thank you very much for your positive remark about our hotel and for the great rating you have given us. We are pleased to hear that you appreciated our facility and services. Feedback is always important as it is a vital way of monitoring the level of service and facilities we provide our guests so as to make... More 

Shanghai, China
1 review
3 of 5 stars Reviewed 2 weeks ago

Had a very bad experience sply with booking. left intercontinental on 10/05/2015 and informed them that i will be back on 13th for two days and they confirmed my booking but later refused and asked me to pay more as superior room were full and only delux rooms were available. when reached my delux room it was even smaller than... More 

Review collected in partnership with this hotel

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mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Guest, Thank you for choosing to stay with us at the InterContinental Shanghai Pudong! We are sorry to read that the service provided by our Front office was not up to the standard, and we apologize for the miscommunication leads to your unpleasant stay experience. We hope you could grant us another opportunity to extend the true InterContinental service... More 

Boca Raton, Florida
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is not the most modern hotel in Pudong, but it keeps the elegance and the sobriety of any Intercontinental. What is remarkable in this hotel, is the amazing customer service of all the staff, mainly at the club lounge and the laundry manager. They went the extra mile to accommodate our requests with excellent professionalism and kindness.

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mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Alexander, Thank you very much for your positive remark about our hotel and for the great rating you have given us. We are glad to hear that you like our service and associates. That’s why we put all the energy and the power into it, and providing consistence services. Once again, thanks for your feedback and we are looking... More 

Beijing, China
Top Contributor
87 reviews 87 reviews
69 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is a little tired and the rooms would certainly benefit from some new carpets, etc. But it is excellently located in Pudong. The staff are very courteous and helpful. The food was good and the gym okay (again, they should invest in some new equipment - the pool is more of a bath). The wifi was good. As... More 

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mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Guest, Thank you for staying with us and taking your time to review our property. Your observations and opinions in terms of our location, service and food are highly appreciated, as they enable us to assess the standard of our facilities and services. The issue you highlighted regarding the GYM facility has been passed to the departments involved. Thanks... More 

Qingdao, China
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

great central location, luxurious rooms, best breakfast ever, view of the river, very close to the 4 towers, excellent taxi service, close to subway. The bathroom is total luxury with a huge shower and bath. Lounge has reasonable food - across the street is the Classic laya burger restaurant - famous for excellent burgers. We didn't want to go out,... More 

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mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Guest, Thanks for taking your time to review our property. It is highly appreciated that we can receive such a positive feedback, as the entire team will strives to continuously maintain and improve the quality of services and products to meet guests’ expectation. Once again, thanks for your valuable comments and we hope to see you in near future. More 

London, United Kingdom
Top Contributor
76 reviews 76 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was on a conference in Shanghai and there was no better place to stay than Intercontinental Pudong. It is in the financial district very close to all amenities. Rooms were clean and spacious. Staff were excellent, professional and very helpful. It is highly recommended.

Was this review helpful? Yes
mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Guest, Thank you for staying with us and taking your time to review our property. Your observations and opinions are highly appreciated, as they enable us to assess the standard of our facilities and services. It was particularly pleasing to see that your impression of our staff and our central location. In the meantime, it is our great pleasure... More 

Beijing, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at the IC Pudong for 3 nights in late March for business purpose. Hotel has been chosen by me by its location close to the place I was going to do my work. After a quick and well prepared check-in experience, in what friendly, well trained and even familiar hotel employees (regards to Kateryna, nice seeing you again... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
mirandali, Public Relations Manager at InterContinental Shanghai Pudong, responded to this review

Dear Guest, Thank you for your very complimentary evaluation of our hotel. We really appreciate you sharing your thoughts with us. We are so glad to hear then you enjoyed your accommodations, as well as our renowned InterContinental service. In the meantime, it was particularly pleasing to see that your impression of our lobby bar-Lounge777 was good. Our aim is... More 

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