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Holiday Inn Downtown Shanghai

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No. 585 Hengfeng Road(Greatwall Wing) No. 285 West Tianmu Rd(Plaza Wing), Shanghai 200070, China
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Holiday Inn Downtown Shanghai
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Holiday Inn Downtown Shanghai
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685 reviews from our community

Traveler rating
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    195
    43
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed 2 times in this same hotel. The hotel is a little confusing to taxi drivers as they struggle each time to find it. Best landmark is the Shanghai Railway Station. Location is very convenient with a MRT access less than 5 minutes away. Rooms are cosy and clean but rather noisy due to facing the road and current... More 

Was this review helpful? Yes
Athens, Greece
Top Contributor
61 reviews 61 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

What could one say for a 4* hotel where you find cockroaches running in the corridors and rooms and when you mention that to the reception the clerk is seeking for the Google translation help to understand what you are talking about?Average on everything.We did recommend to our Tour Operator to look for alternatives in Shanghai. Long faced staff reminding... More 

Was this review helpful? Yes
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. And thank you for staying with us, we sincerely hope you would return and we are looking forward to providing you with a better experience. Once again, thank you for your helpful feedback. We sincerely hope that you would change your mind and stay with us again... More 

Canada
Top Contributor
56 reviews 56 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I would say this holiday Inn is just Ok for a short stay. We were there for 2 nights and which is OK. The best thing for this hotel is their location, which is very close to their metro and railway stations. It is also close to some of the temples. The room itself is not too impress. The room... More 

Was this review helpful? Yes
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. And thank you for sharing with us your stay experience, hope you enjoyed your time in Shanghai. We are indeed located in the heart of Shanghai, providing great convenience for both business and leisure travelers. We would like to apologize for the room’s condition. Our Housekeeping team... More 

Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Rooms were smelling Smokey even so I had a non-smoking room. Equipment like Ironing board were broken and furniture in bad shape. Needs an overhaul. Location is good, if you want to go by train. Breakfast was decent.

Was this review helpful? Yes
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. We would like apologize for the inconvenience caused. Please be ensured that we welcome all feedback, especially feedbacks that help us improve our level of service. Frankly we are glad you liked our location and we hope you enjoyed your time visiting in Shanghai. We are sorry... More 

Travelers are raving about these Shanghai hotels

Oldham, England
Contributor
20 reviews 20 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good quality hotel with efficient reception and nice large clean rooms. Good breakfast with Asian and western style food. Close to railway and metro but didn't find any quality restaurants or bars in the area. However taxis really cheap to get all over town.

Was this review helpful? Yes 1
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. And thank you for taking the time to write us your stay experience. Frankly we are glad you liked our location and we hope you enjoyed your time in Shanghai. Once again, thank you for staying with us. We look forward to seeing you again in... More 

Gold Coast, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2015

Over the last 3 years I have been staying at the Holiday Inn Downtown Shanghai, I have always found it tot be great, well I have just returned from a visit yesterday, well this hotel has leap forward, introducing and executive club, Breakfast on the go and updated 14 floor rooms and best of all no increase in room fees.... More 

Was this review helpful? Yes 4
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. And we appreciate your feedback as an IHG Rewards Club Platinum Elite member. We really appreciate your continuous support. And thank you for sharing with us your stay experience, we really appreciate your helpful feedback. Once again, thank you for staying with us. We look forward to... More 

Boston, United Kingdom
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 15, 2015

Rooms really clean and spacious.Low bath though but lots of toiletries in bathroom and comp safety deposit box. Breakfast really good with lots of variety. Had a full English and brill. Staff kept coming over topping us up with tea/ coffee. Staff seemed really friendly. Enjoyed our stay. Drinks quite expensive etc though. Can change money in machine at reception... More 

Was this review helpful? Yes 5
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. And thank you for sharing with us your stay experience, we really appreciate your helpful feedback. We would like to thank you for your kind words commending our team members, we are glad our warm service were able to provide you an enjoyable stay. Once again, thank... More 

Tauranga, New Zealand
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 14, 2015

We recently spent 10 nights in the Plaza Wing and we were pleasantly surprised about the room after some comments by previous guests. The room was maintained, had an opening window onto a busy main road (which you could close at night due to traffic noise) and serviced daily to a very clean standard. All appliances were in working order... More 

Was this review helpful? Yes 4
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. And thank you for sharing with us your stay experience, we really appreciate your helpful feedback. We would like to thank you for your kind words commending our team members, we are glad our warm service were able to provide you an enjoyable stay. Once again, thank... More 

Chengdu, China
Top Contributor
93 reviews 93 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed April 13, 2015

Given I had a bad experience with the hotel group (IHG) and the advance booking I couldn't change, which resulted in me paying for 4 nights after staying only 2 - I would never ever choose this hotel again for many other reasons. The reception desk in both wings is a disgrace. There was all sorts of stuff piled on... More 

Was this review helpful? Yes
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. We would like apologize for the inconvenience caused. Please be ensured that we welcome all feedback, especially feedbacks that help us improve our level of service. We are very sorry about the disappointing room condition during your stay. We have arranged a thorough inspection for the room... More 

Petionville, Haiti
Contributor
11 reviews 11 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 9, 2015

I felt pretty safe when I was at this hotel. The staff were super helpful, each time I wanted to venture out alone or go do some business they lined up my day for me and the concierge was great. The business centre is fast and they were so helpful and sent off documents for me on a rush to... More 

Was this review helpful? Yes 1
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. And thank you for sharing with us your stay experience; thus we would like to take this opportunity to reply to your thorough review. We would like to thank you for your kind words commending our team members, we are glad our warm service were able to... More 

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