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Holiday Inn Downtown Shanghai

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No. 585 Hengfeng Road(Greatwall Wing) No. 285 West Tianmu Rd(Plaza Wing), Shanghai 200070, China
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Holiday Inn Downtown Shanghai
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713 Reviews from our TripAdvisor Community

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Traveler rating
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    332
    211
    47
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (713)
  • Mar-May only
    (178)
  • Jun-Aug only
    (222)
  • Sep-Nov only
    (188)
  • Dec-Feb only
    (125)
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2 reviews
2 of 5 stars Reviewed 1 week ago

I stayed this hotel from 14 July 19 July for 5 nights. I am very much disappointed from such a big brand hotel. 1) The breakfast quality is very very poor and the person who travel for business need good breakfast. So i suggest if you need good and healthy breakfast dont expect with this hotel. Another point i noted... More 

Was this review helpful? Yes 1
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest, Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. And thank you for staying with us We are sorry to hear that we were not able to provide you a memorable stay beyond your expectation. We are concerned about the service you encountered and we apologize for the poor experience. We have taken note of... More 

Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location for this hotel is not too bad for activities, but the level of services at front office a little bit to be improved, This hotel have two building and for going through we must walk at parking area to reach another front office.

Was this review helpful? Yes
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. We are sorry to hear that we were unable to meet your expectations on your most recent stay with us. We are very concerned about your experience. We apologize for the problems you encountered during your stay at front office. We will have the concerned department follow... More 

Emirate of Dubai, United Arab Emirates
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent Location very near to central railway station and markets, restaurants. Rooms are good in size and are clean. Break fast is very good and have choice of continental and international/oriental menu. front office staff/reception communicates in english, also some of the staff also converses in english. however need to be a patiently listen to what they say as well... More 

Was this review helpful? Yes 1
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. And thank you for sharing with us your stay experience; thus we would like to take this opportunity to reply to your thorough review. And we glad that you enjoyed our convenient location in the heart of Shanghai. We are glad to hear that you enjoyed the... More 

Shanghai
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Bit outdated, but comfortable. Beds are soft, rooms are clean. Location wise ok, just north of Suzhou creek, in a busy area, comfortably located next to the train station. To downtown (Puzo/French concession or Jing an) within starting fee of taxi. Breakfast is generous!

Was this review helpful? Yes
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. We are glad to hear about the positive comments. We are glad to hear that you enjoyed our location being in the heart of Shanghai. Our location is in the center of action and just a few minutes drive from the Jade Buddha Temple. Being next to... More 

Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good location, next to Shanghai Railway Station. Rooms quite clean, average size & housekeeping efficient. But Reception staff not very friendly, or helpful. Some of the reception male staff members, even on the arrogant side. Breakfast amenity & menu quite sufficient and good variety of food. Don't understand why the main entry to our Wing, is hidden behind the wall..!!??... More 

Was this review helpful? Yes
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest, Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. And thank you for taking the time to write us this review, we appreciate your feedback and it is very helpful for us to identify our room for improvement. We are indeed located in the heart of Shanghai, providing great convenience for both business and leisure... More 

Charleston, South Carolina
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed June 28, 2015 via mobile

The hotel is in a great location only a block from the train and Metro Station. My experience with the staff was quite professional and the ability to communicate in English was doable with patience. The hotel rooms are nice and the shower in particular was well done. The hotel had the older style shower with plenty of water pressure.... More 

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Kuala Lumpur, Malaysia
Level Contributor
387 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 stars Reviewed June 27, 2015

This hotel is good only for its location in city center. The room, deco and furnishing are quite worn out due to uncivilized usage. The hotel seems facing challenges and could not keep up with the pace to refurbish the rooms. The atmosphere is quiet. Staff service is acceptable.

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Singapore, Singapore
Level Contributor
122 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed June 26, 2015

This holiday has 2 blocks of rooms which is connected only via the underground car park. After an absence of 5 years, I have forgotten their names and checked into a different block. The 2 blocks are called Great Wall Wing and Plaza Wing. I have booked 2 rooms at Plaza Wing but after such a long absence, I forgotten... More 

Was this review helpful? Yes 1
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest, Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. Thank you for returning to stay with us after so long time. We are sorry to hear that we were unable to meet your expectations on your most recent stay with us. We are very concerned about your experience. and are equally disappointed to hear that... More 

Lisbon, Portugal
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 17, 2015

This hotel needs improvement , in all aspects . The room i had was smelly , note very clean and a bit small . Poor amenities . The coffee and tea , that usually are complimentary , were part of the mini bar list with a cost . In the lobby , there is a pastry corner , with a... More 

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Travelers are raving about these Shanghai hotels

Brisbane, Australia
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 16, 2015

We travelled in a group of 24 and most had the same comment. Not the cleanest rooms. Generally run down and tyred I believe this place has either sold or is about to be sold. Would a nice place to stay after a big renovation. We were in the need of a Doctor but the staff could or would not... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Great Wall wing(5)
  • Very good(4)
  • Railway station(3)
  • Executive Lounge(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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