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Holiday Inn Downtown Shanghai

4.0 of 5
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No. 585 Hengfeng Road(Greatwall Wing) No. 285 West Tianmu Rd(Plaza Wing), Shanghai 200070, China
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Holiday Inn Downtown Shanghai
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795 Reviews from our TripAdvisor Community

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Azores, Portugal
Level Contributor
11 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

This is a nice hotel, near the metro station and a small mall. You can easily find, near by, many restaurants and supermarkets open 24 hours. The hotel is clean but a little old. In general, the breakfast is good and has may choices, such as, asian and european food (bread, croissants, jelly, eggs, etc). Also, you can change your... More 

Helpful?
Thank Lorema90
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Worst check in experience. Very Rude front desk guy (seemed a trainee). Rooms are OK. He gave a twin bed despite a confirmed booking of King bed and was EXTREMELY RUDE. Breakfast was decent for 68 RMB. The in hotel spa is not good, AVOID it if you are looking for authentic massage. Location is good as close to SHANGHAI... More 

Helpful?
Thank ANILKM
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. We would like apologize for the inconvenience caused. Please be ensured that we welcome all feedback, especially feedback that help us improve our level of service. Once again, thank you for your valuable feedback. We have updated your preference for rooms for your future stays. We sincerely... More 

Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Hotel location was great next to train station.Restaurants nearby, buffet food was average nothing special.Some staff can speak English fluently, good to ask some informations..Rooms are big, clean and nice smell..I recommend this Hotel to everybody.

Helpful?
Thank NIKE M
Orlando, Florida, USA
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Huge hotel, need some updating for sure, rooms are very dusty ( like all the hotels is china. they don't pay much attention to cleanness ), The breakfast was like a food Fair, mini station everywhere, from salad to old eggs, truly for all tastes...

Helpful?
Thank Rafael L
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. And thank you for sharing with us your stay experience, hope you enjoyed your time in Hong Kong. We would like to apologize for the poor cleaning condition of your rooms. This is absolutely not up to our usual standard. Once again, thank you for choosing the... More 

San Jose, California
Level Contributor
53 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Believe the 1-star reviewers! I read through most of them and they are from frequent and experienced travelers and described the issues spot-on and truthfully. A few loyal guests are way too forgiving and use the Platinum perks to justify the near-bottom services at this hotel which is truly inexcusable. I had another 1-star experience and the 2nd star is... More 

Helpful?
Thank knowmyhotels
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. And thank you for sharing with us your stay experience; thus we would like to take this opportunity to reply to your thorough review. We would like to apologize for your check-in experience, and how it affected your arrival impression. Also, our engineer officers had went to... More 

Travelers are raving about these Shanghai hotels

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Arrived 9.30 at night with family. Whilst not the worst, welcome and check in lacked warmth and efficiency, one line busy and other with me had 3 staff chatting until I interrupted them. Whilst lady was polite, no sign of friendly welcome, same on check out. Room was fine, once we opened windows as heating would not switch off, executive... More 

Helpful?
Thank Stephen W
Level Contributor
11 reviews
5 hotel reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

I booked that hotel from the airport... what was the original price i dont know but i paid 100$ for a single night and what i get in return is nothing... Staff was not friendly at all Bell boy was not even there Thy gave us the key ask us to go to 12th floor In poor writing the give... More 

Helpful?
Thank Rizwan A
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. We are indeed located right in the heart of Shanghai and only steps away from the Metro Line 1 station. Apart from the prime location, we have more to offer to business travelers. So we are sorry to hear that we were unable to meet your expectations... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice and Huge hotel, breakfast buffet needs to improve, it needs more variety, don't eat the black eggs. Nice and comfortable rooms, a few English channels and also one in Spanish. The gym has limited options to work out and they need to get new machines, that one is really old.

Helpful?
Thank Josean C
Oberlin, Ohio
Level Contributor
126 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 4 weeks ago

There are some comments about how this hotel is average, but I have to say that people need to rate hotel based on the price they pay. I'll give Five stars for this Holiday Inn. 1. IHG Platinum members gets executive lounge access (breakfast, happy hours, etc), 80 RMB laundry credits per day, six soft beverage in mini-bar for free,... More 

Helpful?
Thank euromun
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Above average hotel , Cannot be compared with many of their other global locations. I booked trusting the brand and based on my previous experience with IHG. This one turned out to be very average. Appears to be a very old property. Rooms were average , Bed was ok and room was not noisy , so atleast a peaceful sleep... More 

Helpful?
Thank vigneshwarl
Mary H, Public Relations Manager at Holiday Inn Downtown Shanghai, responded to this review

Dear Guest,Thank you for choosing to stay at the Holiday Inn Shanghai Downtown. We are sorry to hear that we were unable to meet your expectations on your most recent stay with us. We are very concerned about your experience. We would like to apologize for the room’s condition. Once again, we are sorry to hear that your stay with... More 

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