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Crowne Plaza Shanghai

4.5 of 5
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No.400 Panyu Road, Changning District, Shanghai 200052, China
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Crowne Plaza Shanghai
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Ranked #92 of 3,975 Hotels in Shanghai
A recent review
4 of 5 stars reviewed yesterday
Ian J bury st edmunds
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494 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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bury st edmunds
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Recently stayed at the Crowne Plaza Shanghai Found the hotel was more tham adequately comfortable Room was a good size with a comfy armchair and a good sized desk for working Room and bathroom were spotlessly clean many thanks to the maid i think her name was Wayne Breakfast has a very large choice with your eggs made as you... More 

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Cork, Ireland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms were quiet, clean, spacious and well serviced, but a bit dated. The staff were friendly and efficient. Breakfast buffet was extensive but somewhat bland. The interior of the hotel smelled of stale smoke in some areas. The hotel is a short walk from the subway, so it is easy to get around the city.

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Corkonia_10, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our room, staff and location. We have shared your comments with the team and will reinforce the... More 

Pittsburgh
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed there for first leg of 2 week China group tour. Comfortable rooms except for the stale smoke smell. Breakfast buffet is good, could use a few more staff to turn tables. Overall not bad, would stay there again. We liked the neighborhood feel of location.

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear travelwizard72, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our breakfast and location. We have shared your comments with the team and will reinforce the service... More 

Sacramento, California, United States
Top Contributor
52 reviews 52 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was ok. The rooms were comfortable with nice furniture. The hotel is not centrally located. There's a subway that's two blocks down the road that you can take to the city. I believe it was only 4 stops to the Bund.

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Margie C, Thank you for taking your time to give a valuable review about us. Our team at Crowne Plaza Shanghai is committed to providing our guests with the highest quality services and we are pleased to read your comments regarding our room and convenience location. Looking forward to receive in a nearby future at Crowne Plaza Shanghai. Your... More 

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a charming neighborhood outside of the central business district, but actually we appreciated the tucked-away jazz clubs and bars and authentic restaurants that were a change from the busy fuss of the Bund. The room was spacious and clean.

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear JoWeWa, Thank you for taking your time to write a valuable review about us. Our team at Crowne Plaza Shanghai is committed to providing our guests with the highest quality services and we are pleased to read your nice comments. Looking forward to receive in a nearby future at Crowne Plaza Shanghai Your sincerely, Hotel Team Crowne Plaza Shanghai More 

pasadena,ca
Top Contributor
82 reviews 82 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location is somewhat central Shanghai, though not close to much. I think it is an old hotel. I was in tower 1, where the rooms are small and the shower is tiny. The staff speaks very little English compared to most US based hotels I've been to. The room is decent and was very quiet. I much prefer the... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Icf-guy, Thank you for taking the time to write your review. Crowne Plaza opened for business in 1992. In order to offer guests warmer living experience, we are constantly updating and improving hotel facilities and equipment. In the year of 2013, we completed 3 floors guestrooms refurbishment. In addition, we have new wing with spacious room size and new... More 

Melbourne, Australia
Contributor
19 reviews 19 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Move on. Not worth it. Hotel has to be updated. There are two wings old and new. Old wing is just that old, dated 1980's feel to it. From the elevator to the corridors and room. Looks ancient. Club amenities are good, again ancient. Very old layout. Makes you feel trapped with no view at all.. And you are on... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear RandolfW, Thank you for choosing Crowne Plaza Shanghai and staying with us. We are concerned to learn the problem you experienced during your stay, in particular keycard issue. Kindly accept my sincerely apologies for any inconvenience caused. We already noticed this issue recently. Please be rest assured that we will communicate this issue with our Front Office, IT and... More 

Senior Contributor
38 reviews 38 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We visited the hotel on a business trip and I stayed in the renovated part of the hotel on 11th floor with a nice view of the city. Room is big, high quality and fully equipped with all you need. Service on the hotel is very good. A very good and recomendable hotel

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear ijustrun, Thank you for taking your time to share this warm review about Crowne Plaza Shanghai. Our team is committed to provide our guests with the highest quality services and it is motivating to read such a comment full of praise about us. Looking forward to welcome you again in the near future. Your sincerely, Hotel Team Crowne Plaza... More 

lyon
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 of 5 stars Reviewed March 22, 2015

Staying here 3 days, coming from airport I found a very friendly lobby personal at 3am ! Then , the room appeared clearly clean , spacious and so cosy for the rest of the night hummmmm ! The only thing - may be - could be improved is the cooking, which is a little bit cheap Forget it to invite... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear groupir, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to learn that you had a good rest in our hotel. In addition, we have shared your comments with our Food & Beverage... More 

Chester, England, United Kingdom
Top Contributor
115 reviews 115 reviews
40 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed March 18, 2015

Sadly very run down property near the French Concession. Having stayed in sister property in Jan 2015 I was very disappointed with this hotel. Staff and location compensated but overall in desperate need of innovation. Overpriced bar and restaurants fortunately, many other restaurants within easy reach. I found the bar to be necessarily expensive and poorly stocked. A small local... More 

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Richard B, Thank you for taking the time to write your review. Crowne Plaza opened for business in 1992. In order to offer guests warmer living experience, we are constantly updating and improving hotel facilities and equipment. In the year of 2013, we just completed 3 floors guestrooms refurbishment. In addition, we have new wing with spacious room size... More 

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