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All 3,950 Shanghai hotels

Crowne Plaza Shanghai

4.5 of 5 Hotel   |   No.400 Panyu Road, Changning District, Shanghai 200052, China (Xujiahui)
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Crowne Plaza Shanghai
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Ranked #129 of 3,950 Hotels in Shanghai
A recent review
5 of 5 stars Reviewed December 18, 2014
Nicoleen J Shanghai, China
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472 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shanghai, Shanghai, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

Well, I have been at this hotel for about 40 minutes and I can say this: 1. Front desk is polite but clueless and speaks little English 2. Air conditioner was broken and someone came to fix it, but guess what it's still cold 3. I am platinum with IHG and if this room is an upgrade I would hate... More 

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Aaron R, Thank you for choosing to stay with us at Crowne Plaza Shanghai and taking your time to write a review about us. Please allow me the opportunity to apologize for the inconvenience you experienced during your stay. Crowne Plaza Shanghai is committed to providing our guests with the highest quality services. We sincerely regret we failed to... More 

Shanghai, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 18, 2014

Our organization recently hosted another large event at the Crowne Plaza Shanghai and with the assistance of the helpful staff and management, it was a huge success. We found the staff to be courteous, accommodating and super helpful, before, during and even after the event! That is so refreshing to experience, especially in Shanghai. Special recognition of the excellent food... More 

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Mulhouse
Contributor
15 reviews 15 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 14, 2014

Dera Sirs, I have spent more than 10 years 3, 4 times a year and each time several weeks at Crowne Puxi. It is very sad to perceive how the different managements are lowering the quality of this great hotel and this regularly year after year. Only wrong decisions have taken by them. No more Charlie bar, not the one... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear GoldMulhouse, Thank you very much for choosing Crowne Plaza Shanghai and being a loyalty guest of our hotel. Please accept our sincere apology for any inconvenience caused because of under outsourced management of Charlie’s Bar. Trust us it’s a tough decision for all of us. We understand it may cause inconvenience for the guests who are fond of Charlie’s... More 

Spalding, United Kingdom
Top Contributor
77 reviews 77 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 7, 2014

The crown plaza is a taxi ride away from the city centre although the metro is a short walk away, therefore is is fairly well placed. Check in staff are welcoming and some speak reasonable English. In common with many of this type of hotel in China, the foyer is a vast space of tiled floor and sculpture. Smoking is... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear supemissb, Thank you for sharing your experience and providing such valuable comments about our location, buffet, room and concierge service to other TripAvisor’s users. We have shared your feedback with the team and will reinforce the excellence service trainings to keep offering a great level of service to our customers. Looking forward to welcome you again at Crowne Plaza... More 

Jacksonville, Florida
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 29, 2014

Stayed here on pre-departure night to be close to the Maglev station nearby. Okay, maybe a little dated, business hotel. I received a free upgrade to the Club level which was nice and saved the breakfast charge. Room was all you need for a one night stand: clean and well appointed. Lounge food/drinks was closed down at 8:00 pm with... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear GoGlobalMan, Thank you for choosing our Hotel during your stay in Shanghai and taking your time to write a review about it. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our location, club benefits and room. Thank you once again and hope to welcome... More 

Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 23, 2014

First off food. Advertise buffet dinner. Had some U.S. clients arrive at 7:30 from USA thought let’s just go to the buffet. It was not available on Wednesday night. So went to Yue Chinese restaurant. Several of the most common pork dishes on the menu were either not available or would take 45 minutes to prepare. Really? This wasn’t gourmet... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear ramblingthisworld, Thank you for choosing to stay with us at Crowne Plaza Shanghai and taking your time to write a review about us. Please allow me the opportunity to apologize for the inconvenience you experienced during your stay. Your willingness to share your thoughts is genuinely appreciated. Crowne Plaza Shanghai is committed to providing our guests with the highest... More 

shanghai
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed November 23, 2014

Not a fan. What is a Crowne Plaza really? Is it a nicer Holiday Inn, or a more affordable Intercontinental? It's neither, actually, and Crown Plaza Shanghai, a dated hotel on Shanghai's westside, is a perfect example of this confusing hotel brand. I won't fault the location and the staff is fine. But for the price, especially in a city... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Mriguana, Thank you for taking the time to write your review. Crowne Plaza opened for business in 1992. In order to offer guests warmer living experience, we are constantly updating and improving hotel facilities and equipment. In the year of 2013, we just completed 3 floors guestrooms refurbishment. In addition, we have new wing with spacious room size and... More 

NYC
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 6, 2014

This slightly dated hotel is adequate for a stay in Shanghai. You have to stay in the new tower, the old tower's room are dated and small. The new rooms are nicely appointed with a huge bath and shower. I found the room to be quiet and the view was really quite lovely. The hotel is connect to a western... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear DavidLur, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our room in the new tower made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.... More 

Arboleas
Contributor
17 reviews 17 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 5, 2014

We spent three nights at this lovely hotel. The staff were very friendly and courteous. The rooms clean and the linen changed every day. The bathroom was immaculate and we had fluffy towels, again changed every day. The breakfast was very good ranging from English/ American to Chinese noodles and vegetables. The bread and pastries were freshly made and warm.

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear ArboleasBobby, Thank you very much for taking your time to give this review full of praise about Crowne Plaza Shanghai. We are pleased to hear that we have met your expectations in terms of almost everything all over the hotel, including staff, room, linen and breakfast. Looking forward to welcome you back in the near future. Your sincerely, Hotel... More 

Dayton, Ohio
Top Contributor
74 reviews 74 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 3, 2014

We spent 2 days here! Nice room on 14th floor..but carpet was filthy! Ask for nonsmoking floor! Room was really nice..but as in other China hotels..no air in October and 1 turn on for tv and lights by the door! No tv or reading in bed without getting up for turn off!,

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Spencernewsock, Thank you for choosing Crowne Plaza Shanghai and for taking your time to share your thoughts on Tripadvisor. Our team was very glad to read your comment. We sincerely look forward to welcome you back anytime soon. Your sincerely, Hotel Team Crowne Plaza Shanghai More 

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Additional Information about Crowne Plaza Shanghai

Address: No.400 Panyu Road, Changning District, Shanghai 200052, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Xujiahui
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Shanghai 4.5*
Number of rooms: 588
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Also Known As:
Crowne Plaza Shanghai Hotel Shanghai
Shanghai Crowne Plaza
Hotel Style:
#111 Luxury Hotel in Shanghai
#118 Business Hotel in Shanghai
#216 Best Value Hotel in Shanghai

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