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All 3,560 Shanghai hotels

Crowne Plaza Shanghai

4.5 of 5 Hotel   |   No.400 Panyu Road, Changning District, Shanghai 200052, China (Xujiahui)
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Ranked #135 of 3,560 hotels in Shanghai
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Pedro S Princeton, New Jersey
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397 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Princeton, New Jersey
Contributor
14 reviews 14 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is not in downtown Shanghai, but the Metro line is only 5 minutes’ walk and there are restaurants within walking distance and convenience stores. The staff is very friendly and always willing to help. Breakfast buffet was excellent. They offered omelets, bread, toast, some fruits, toast, dumpling, yogurt, hot milk, cereals, and Chinese dishes. The cappuccino from the... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Pedro S, Thank you for choosing to stay with us at Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our location, people, breakfast food and quality of sleep. I would... More

Newton Aycliffe, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

I have now stayed at the Crowne Plaza Hotel in shanghai three times, the customer service never wavers - it is excellent. The rooms are spacious, well equipped and clean. The location is central and I thoroughly recommend this hotel to everyone.

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear John528791, Thank you for sharing your experience and providing such valuable comments about our service, room and location to other TripAvisor’s users. We have shared your feedback with the team and will reinforce the excellence service trainings to keep offering a great level of service to our customers. Looking forward to welcome you again at Crowne Plaza Shanghai! Your... More

Denver, CO
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed four nights at the Crowne Plaza during our first trip to China. Overall it was OK. We also stayed at the Traders Hotel in Beijing, which I thought was better overall. The CP rooms need a little refresh - carpet needed replaced, bath/shower area needed redone. We had trouble with one of our rooms that smelled badly of... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear just_da_fax, Thank you for taking the time to write your review. We are glad that you like our location. Crowne Plaza opened for business in 1992; about amenities really have slight different. In order to offer guests warmer living experience, we are constantly updating and improving the facilities and equipment. In this process, there may be some details was... More

Bangalore, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Nice hotel in the middle of the city. The rooms are clean and well appointed. The breakfast has a lot of options. Staff is also courteous. 5 mins walk from the metro station. Stayed here for around 10 days and didn't have any problems.

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear omamab, Thank you for choosing to stay with us at Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our room, breakfast, staff and location. Looking forward to welcome you any... More

Manchester UK
Top Contributor
63 reviews 63 reviews
51 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the first time I have reviewed a hotel for a second time. I really feel it deserves a special mention. Yes there are newer glitzier places in Shanghai but this place is so well maintained and the staff are so good I choose it regularly over the others. The rooms are fine, a little old and small bathrooms... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Marraminga, Thank you for choosing to stay with us at Crowne Plaza Shanghai and for taking your time to write a review about us again. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related with our people. It’s motivating to read your comments and your recommendation,... More

Hamburg, New York
2 reviews
5 of 5 stars Reviewed 3 weeks ago

After spending here several nights within an organized tour, I really mainly do have great memories of this hotel. + Room - Slight signs of usage in corners and bathroom, but still very comfortable and quiet. Room in general had enough space and Bed was huge and fluffy. My partner and me slept like babies. TV had some international channels... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Tim B, Thank you very much for taking your time to give your review about Crowne Plaza Shanghai. We are pleased to hear we have met your expectations, as well as, to read such a detailed review about our room, our food and services. Thank you once again to help us to improve our services. Regarding outside people hanging... More

Chicago, Illinois
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

After staying here for years during my annual business trips to China, I have witnessed the quality of staff steadily decline to the point that I will not be back. Their concierge is a complete joke, unable to recommend a single foot massage place other than the hotel spa. This in Shanghai, perhaps the most famous city in the world... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear 773captain, Thank you for choosing to stay with us at Crowne Plaza Shanghai and taking your time to write a review about us. Please allow me the opportunity to apologize for the inconvenience you experienced during your stay. Crowne Plaza Shanghai is committed to providing our guests with the highest quality services. We sincerely regret we failed to offer... More

Vienna, Austria
Top Contributor
84 reviews 84 reviews
63 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed several times since my client places me here. I am a Platinum IHG member so got an upgraded and renovated room which was quite comfortable. New furniture and comfortable mattress. That's where the good news ends. The "Deluxe Room" was on the 6th floor - pretty low for a 26 floor hotel. It was also by the... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Ravenna 2006, Thank you very much for taking your time to write your review about Crowne Plaza Shanghai. We glad that you like our newly renovated room. In addition, the Hotel team is committed to provide our guests with the highest quality services. We honestly thank you for providing us such a detailed description of your experience, as we... More

Brooklyn, New York
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 12, 2014

My sister and I stayed here for 4 nights and I definitely can't complain. The room was very big, the breakfast was great, and it was a very quiet and peaceful sleep. The hotel is pretty close to the metro, so it was easy traveling all around Shanghai from this spot. A lot of places are right off of the... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear oldseptblues, Thank you for choosing to stay with us at Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our room, breakfast and location. I would like to thank you as... More

Bali
Top Contributor
116 reviews 116 reviews
62 hotel reviews
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed March 2, 2014

I recently had an 8 hour stay at this hotel. I checked in at 10PM and was greeted with "Thank you for being a Platinum member. Your room has been upgraded to a Deluxe Room." Access to Lounge was not extended, even though I was paying a flexible rate north of RMB1,000. My deluxe room was located on the 7th... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Louis W, Thank you for taking the time to post your feedback about your stay at Crowne Plaza Shanghai. According to IHG Reward Club's regulation, platinum member is entitled to be upgraded to next room category subject to room availability. In your case, the room on 7f main building is our newly renovated deluxe room, which just been refurbished... More

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Additional Information about Crowne Plaza Shanghai

Also Known As:
Crowne Plaza Shanghai Hotel Shanghai
Crowne Plaza Shanghai Hotel
Shanghai Crowne Plaza
Address: No.400 Panyu Road, Changning District, Shanghai 200052, China
Phone Number:
Location: China > Shanghai > Xujiahui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#114 Luxury Hotel in Shanghai
#119 Business Hotel in Shanghai
#309 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Shanghai 4.5*
Official Description (provided by the hotel):
With its strategic city center location, Crowne Plaza Shanghai situated next door to the Shanghai Arts Film Center and about 3 minutes’ walk to Metro Station line 10、11; only minutes away from the bustling Xujiahui and Huaihai road shopping areas and close to the consular district and major Puxi exhibition venues. The hotel is situated just a 25 minutes drive from Hongqiao International Airport and 50 minutes from Pudong International Airport. ... more   less 
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