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All 3,924 Shanghai hotels

Crowne Plaza Shanghai

4.5 of 5 Hotel   |   No.400 Panyu Road, Changning District, Shanghai 200052, China (Xujiahui)
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Ranked #121 of 3,924 Hotels in Shanghai
A recent review
3 of 5 stars reviewed 4 days ago
ramblingthisworld Saint Louis, Missouri
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460 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First off food. Advertise buffet dinner. Had some U.S. clients arrive at 7:30 from USA thought let’s just go to the buffet. It was not available on Wednesday night. So went to Yue Chinese restaurant. Several of the most common pork dishes on the menu were either not available or would take 45 minutes to prepare. Really? This wasn’t gourmet... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear ramblingthisworld, Thank you for choosing to stay with us at Crowne Plaza Shanghai and taking your time to write a review about us. Please allow me the opportunity to apologize for the inconvenience you experienced during your stay. Your willingness to share your thoughts is genuinely appreciated. Crowne Plaza Shanghai is committed to providing our guests with the highest... More

shanghai
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Not a fan. What is a Crowne Plaza really? Is it a nicer Holiday Inn, or a more affordable Intercontinental? It's neither, actually, and Crown Plaza Shanghai, a dated hotel on Shanghai's westside, is a perfect example of this confusing hotel brand. I won't fault the location and the staff is fine. But for the price, especially in a city... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Mriguana, Thank you for taking the time to write your review. Crowne Plaza opened for business in 1992. In order to offer guests warmer living experience, we are constantly updating and improving hotel facilities and equipment. In the year of 2013, we just completed 3 floors guestrooms refurbishment. In addition, we have new wing with spacious room size and... More

NYC
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This slightly dated hotel is adequate for a stay in Shanghai. You have to stay in the new tower, the old tower's room are dated and small. The new rooms are nicely appointed with a huge bath and shower. I found the room to be quiet and the view was really quite lovely. The hotel is connect to a western... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear DavidLur, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our room in the new tower made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.... More

Arboleas
Contributor
17 reviews 17 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent three nights at this lovely hotel. The staff were very friendly and courteous. The rooms clean and the linen changed every day. The bathroom was immaculate and we had fluffy towels, again changed every day. The breakfast was very good ranging from English/ American to Chinese noodles and vegetables. The bread and pastries were freshly made and warm.

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear ArboleasBobby, Thank you very much for taking your time to give this review full of praise about Crowne Plaza Shanghai. We are pleased to hear that we have met your expectations in terms of almost everything all over the hotel, including staff, room, linen and breakfast. Looking forward to welcome you back in the near future. Your sincerely, Hotel... More

Dayton, Ohio
Top Contributor
68 reviews 68 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent 2 days here! Nice room on 14th floor..but carpet was filthy! Ask for nonsmoking floor! Room was really nice..but as in other China hotels..no air in October and 1 turn on for tv and lights by the door! No tv or reading in bed without getting up for turn off!,

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Spencernewsock, Thank you for choosing Crowne Plaza Shanghai and for taking your time to share your thoughts on Tripadvisor. Our team was very glad to read your comment. We sincerely look forward to welcome you back anytime soon. Your sincerely, Hotel Team Crowne Plaza Shanghai More

Singapore
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

For me my reviews usually look at service and did the hotel deliver a consistent experience. This hotel on the most part well exceeded my expectations in how sincere and proactive there friendliness was. At the front reception I was met with sincere welcoming smiles. They ask about my day, they were efficient and fast in getting my room and... More

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Brancholia, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our service at front desk and breakfast. We have shared your comments with the Chinese restaurant team... More

panama
Top Contributor
59 reviews 59 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First hotel of an organized tour, very impressed with the quality of service, cleanliness and comfort of the room and really good breakfast with chinese and western options. Location is very good with restaurants, banks ans shops nearby.

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Pepas, Thank you for choosing our Hotel during your stay in Shanghai and taking your time to write a review about it. Our team is committed to provide our guests with the highest quality services and we feel really proud to read such a review full of praise regarding our service, cleanliness, room, breakfast and location. Thank you once... More

Crecy-la-Chapelle, France
Contributor
17 reviews 17 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This is my second stay in this hotel. Last time was a few years ago. This time, as a platinum member, I received an upgrade to a suite. Many thanks. Big well equipped suite and very clean. However the bathroom is tiny. Bad and slow internet connection but they are renewing the system. Lounge service for the breakfast is quick... More

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Crecy-la-Chapelle, First we would like to thank you for taking you time to write about Crowne Plaza Shanghai, the willingness to share your thoughts is genuinely appreciated. We are pleased to read your feedback about our suite, lounge service and happy hour offers. Regarding the taxi issue, it's purely because our great location. It is very difficult to get... More

Thessaloniki, Greece
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 20, 2014

I stayed at Crowne Plaza Shanghai for six nights. The room was located at the main building and was spacious and clean. Towels and linen were clean as well. There was a fridge, a safebox, an iron and an ironing board, a hairdryer and a big TV. Every day two (small) bottles of water were provided for free. Staff was... More

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Kp130404, Thank you very much for taking your time to give your review about Crowne Plaza Shanghai. We are pleased to hear we have met your expectations, as well as, to read such a detailed review about our room offers, staff, services, location and breakfast. Thank you once again to help us to improve our services. Looking forward to... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 13, 2014

This is my third visit to this hotel. The first two times, I had a room at the front of the hotel. This time around, the room was at Tower II, which was away from the main road, and quieter. The room was nice and clean, good selection at the breakfast buffet. 24-hour convenience stores and cafes as well as... More

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear gbl182, Thank you for taking your time to share this warm review about Crowne Plaza Shanghai. Our team is committed to provide our guests with the highest quality services and it is motivating to read such a comment full of praise about us. Looking forward to welcome you again in the near future. Your sincerely, Hotel Team Crowne Plaza... More

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Additional Information about Crowne Plaza Shanghai

Address: No.400 Panyu Road, Changning District, Shanghai 200052, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Xujiahui
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Shanghai 4.5*
Number of rooms: 588
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Also Known As:
Crowne Plaza Shanghai Hotel Shanghai
Shanghai Crowne Plaza

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