We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 3,841 Shanghai hotels

Crowne Plaza Shanghai

4.5 of 5 Hotel   |   No.400 Panyu Road, Changning District, Shanghai 200052, China (Xujiahui)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Shanghai to your Saves list
Crowne Plaza Shanghai
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
75%
Ranked #126 of 3,841 hotels in Shanghai
A recent review
3 of 5 stars reviewed 6 days ago
GermanSean Colleyville, Texas
  • Overview
  • Reviews (426)
  • Photos (223)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (28)
  • Location
  • More
Write a Review

426 people have reviewed this hotel

Traveler rating
    123
    195
    77
    24
    7
See reviews for
27
28
35
185
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Colleyville, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Great customer service, just like most luxury hotels in China, but rooms are definitely due for an update. My non smoking room had that "been smoked in" smell, but it wasn't so bad that I thought to change rooms. During a subsequent visit a week later I was upgraded to a suite and it was nicer than a standard room... More

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear GermanSean, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our service, beds and room cleanliness. Crowne Plaza opened for business in 1992; about room decor really... More

Leicester, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Travelled on a China tour with China Direct, staying at this hotel for 3 nights. This is a large hotel, but the facilities are equipped to match. As many have mentioned the breakfast is fantastic, eggs and omlettes were great and the bacon was freshly fried. Like many of the big brand hotels the drinks at the bars and the... More

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Ekul16, Thank you very much for taking your time to give your review about Crowne Plaza Shanghai. We are pleased to hear we have met your expectations, as well as, to read such a detailed review about our breakfast and room. If you don't mind, please send me your room number via sunny.yuan@ihg.com, then we are able to check... More

Weston, Florida
Top Contributor
274 reviews 274 reviews
38 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was the hotel we stayed at in Shanghai with SmarTours, it was the highlight hotel of our trip, in many ways almost a 5 star property. As others have mentioned, it's not close to Shanghai Center yet there are numerous convenient ways to get there-for us, no problem, we had a tour bus. Having said that the hotel is... More

Was this review helpful? Yes 2
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear rothmla, Thank you for choosing to stay with us at Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related with our hotel, our room, our staff and food and beverage offer. It’s... More

Lititz, Pennsylvania
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great service, great buffet. Breakfast included both western and eastern, nice size king room, and a price of 150 compared to new york city at 300 and half size room, and no breakfast included . Location is close to bund and old town and nanjing rd pedestrian walk would definately return after spending 7 nights here

Was this review helpful? Yes 2
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear MREDJR, Thank you for taking your time to share this warm review about Crowne Plaza Shanghai. Our team is committed to provide our guests with the highest quality services and it is motivating to read such a comment full of praise about us. Looking forward to welcome you again in the near future. Your sincerely, Hotel Team Crowne Plaza... More

Sheffield, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stay here fairly often and it has become something of a 'home from home' the staff are very friendly and the food is very good for western stomachs! The only real negative is the location, the hotel isn't really close to anything, with the exception of the local mall The hotel provides free WiFi but you may struggle to... More

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Koper1867, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our service and food and beverage offer. Regarding our location, Metro lines 10 and 11 are only... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

we stayed for a week on business in July 2014. the hotel is fine, the breakfast offers everything to everyone, from chinese dishes to the bacon and eggs, waffles and soy milk sugar-free cereals. the swimming pool is small and the gym sort of limited but you will find everything you need if you are willing to adapt your workout... More

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear bartkarski, Thank you for choosing to stay with us at Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we feel really proud to read such a review with praises regarding our breakfast and room. It’s motivating to read your... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Very disappointed by this hotel- service was poor, bathroom was ridiculously small and breakfast was non descript- supposed to stay 3 nights but myself and 4 other colleagues checked out after 1 night to stay elsewhere . Don't bother with this one .

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Jennifer C, Thank you for review at Crowne Plaza page of Tripadvisor. Your willingness to share your thoughts in our website in genuinely appreciated. As results of your comments, we will, definitely, work on our breakfast offer in order to better serve our guests needs. We have shared your feedback with the team and we will enforce the service... More

JN194
Contributor
14 reviews 14 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This property is 20+ years old so one of the more dated properties in a city that seems to have a new hotel opening every month. I was considering this hotel for my parents visit since I live down the street. After looking at the website, I was even more deterred against booking this hotel as the room photos look... More

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear JN194, Thank you for taking the time to write your review. Crowne Plaza Shanghai opened for business in 1992; about amenities really have slight different. In order to offer guests warmer living experience, we are constantly update and improve the facilities and equipment. Your encouraging review will help us constantly improve our quality even further as we hope to... More

Oxford
Contributor
20 reviews 20 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a nice hotel in the centre of Shanghai close to the western Hongqiao airport. Hotel staff were helpful and we found this was a good 'jumping off point' for exploring the main part of the city.

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Jo H, Thank you for choosing Crowne Plaza Shanghai and for your review regarding your experience. We are glad that you like our hotel, especially our location and staff. Thank you give us highly recognition. To provide first-class service for guests is our goal of all staff. We still very eagerly look forward to your next visit, thank you.... More

Espoo, Finland
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 1, 2014

The hotel is located on the east side of Shanghai downtown. Downtown and other areas can be easily reached with the subway (few hundred meters away) or taxi. I stayed 3 nights at the hotel. The hotel itself is an older hotel and in some areas it shows. Corridors and rooms are clean and functional but you can see the... More

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear heilio, Thank you for choosing to stay with us at Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related with our location, cleanliness, staff service, and food and beverage offer at breakfast.... More

Owners: What's your side of the story?
If you own or manage Crowne Plaza Shanghai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza Shanghai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Shanghai

Address: No.400 Panyu Road, Changning District, Shanghai 200052, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Xujiahui
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Shanghai 4.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity, Agoda, Hotels.com, Tingo, BookingOdigeoWL, Ctrip DaoDao, Despegar.com, TripOnline SA, Otel and Venere so you can book your Crowne Plaza Shanghai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Shanghai Hotel Shanghai
Shanghai Crowne Plaza

223 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (152)
Viewed
Room/suite (30)
Viewed
Bathroom (5)
Viewed
Hotel & grounds (20)
Viewed
Dining (12)
Viewed
View from room (6)
Viewed
Other (79)

Management photos: Courtesy of the property manager

Viewed
All management photos (72)
Viewed
Business center/function rooms (5)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (1)
Viewed
Room/suite (12)
Viewed
Other (48)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Shanghai with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#110 Luxury Hotel in Shanghai #118 Business Hotel in Shanghai #263 Best Value Hotel in Shanghai
Hotel Class
Official Description (provided by the hotel)
With its strategic city center location, Crowne Plaza Shanghai situated next door to the Shanghai Arts Film Center and about 3 minutes’ walk to Metro Station line 10、11; only minutes away from the bustling Xujiahui and Huaihai road shopping areas and close to the consular district and major Puxi exhibition venues. The hotel is situated just a 25 minutes drive from Hongqiao International Airport and 50 minutes from Pudong International Airport. ... more   less 
Number of rooms
588

Questions & Answers

Questions? Get answers from Crowne Plaza Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer