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Crowne Plaza Shanghai

4.5 of 5
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No.400 Panyu Road, Changning District, Shanghai 200052, China
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Crowne Plaza Shanghai
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Ranked #137 of 3,974 Hotels in Shanghai
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505 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Portuguese first
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    (144)
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Houston, Texas
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were in the magical city of Shanghai for five days, the HQ Hotel for the Shanghai Intl Film Festival! Warm welcome, lovely and large rooms, superb breakfast, luncheon and dinner buffets with both Chinese and Euro style meals. A surprisingly good wine list with some good reasonable offerings from France! A fine lobby bar, and an even better club... More 

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Hunter T, Thank you very much for taking your time to give your review about Crowne Plaza Shanghai. We are pleased to hear we have met your expectations, as well as, to read such a detailed review about our room, food and beverage offers, services and surrounding areas. Thank you once again to help us to improve our services.... More 

Sevres, France
1 review
4 of 5 stars Reviewed 1 week ago

We had a great experience in this hotel where we have been treated extremely well in the context of our wedding anniversary . Very nice room and staff always available to help or direct . The location is also very convenient very close from metro .

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear corse92, Thank you for taking the time to write a review about us. Your feedback regarding the hotel is important to us and we appreciate the time you have taken. I am delighted to learn that you enjoyed your 30th wedding anniversary in our hotel as well as our room, staff and location. Although it is our basic principle... More 

Dallas, Texas
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

It was a very nice stay. rooms were small. faculty was extra clean. Staff was pleasant and everyone knows good English. Our only issues were too soft beds. It was not to the standard of IHG. But, when you are tired, do not see the quality of beds. Rest all was okay.

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear urvee, Thank you for taking the time to write a review about us. Your feedback regarding the hotel is important to us and we appreciate the time you have taken. I am delighted to learn that on the whole you enjoyed your stay with us, especially cleanliness and staff. Regarding soft bed, actually we do have rooms with hard... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Clean, kind, fresh, sensitive service, etc.. And very close from metro, you can go to anywhere easily. I heard almost Chinese can't speak english so I studied Chinese language but that's not a big deal in here. I want to come again here!

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Hyerlin L, Thank you for choosing our Hotel during your stay in Shanghai and taking your time to write a review about it. Our team is committed to provide our guests with the highest quality services and we feel really proud to read such a review full of praise regarding cleanliness, services and location. Thank you once again and... More 

Vienna, Austria
Level Contributor
101 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stay every year for 9 nights at this hotel on business since 2008 and so I can look back year after year on the continued weaknesses of this hotel and have become convinced that the management are unable to change the behaviour of the staff. From concierges whose English is not adequate for an international hotel to a breakfast... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Ravenna 2006, Thank you for choosing to stay with us at Crowne Plaza Shanghai and taking your time to write a review about us. We are concerned to learn of the problems you experienced during your stay, in particular concierge staff's English and breakfast service. Kindly accept our sincere apologies for any inconvenience caused. Please be rest assured that... More 

Honolulu, Hawaii
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at scores of wonderful hotels in up and down China. However, the hotel I consider my favorite and where I call home in Shanghai is the Crowne Plaza Hotel on Pan Yu road. It is a grand older hotel with movie history (with an older movie car in its lobby) and a great place to stay. The... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear sakodaesq, Thank you for choosing our Hotel during your stay in Shanghai and taking your time to write a review about it. Our team is committed to provide our guests with the highest quality services and we feel really proud to read such a review full of praise regarding our room, staff and services. Thank you once again and... More 

Level Contributor
82 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I attended a conference at this hotel. My room was clean, well appointed, and very comfortable. The restaurant was average, offering a very large selection but nothing particularly tasty. The hotel is located in a residential neighborhood which pales in comparison to the more exciting downtown Shanghai area. Charlie's bar in the hotel offered a nice jazz trio, but the... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear SBSTex, Thank you for taking your time to write a review about us. Our team at Crowne Plaza Shanghai is committed to providing our guests with the highest quality services and we are pleased to read your comment about our room. Looking forward to receive in a nearby future at Crowne Plaza Shanghai. Your sincerely, Hotel Team Crowne Plaza... More 

West Midlands
Level Contributor
138 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed May 26, 2015

This is a BIG hotel. Its all in good order from what I saw, our room very spacious, clean and well presented. Breakfast was a bit of an affair - a really extensive selection, but quite awkward to find your way around what was offered. The choice and quality was good once you'd got it in sight! I see other... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Graham 19, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our room and extensive selection of breakfast. Meanwhile, we will communicate with Charlie's Bar, our rental... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 25, 2015

Very far from the center..good enough if you need just in one night stay.interesting design with lots of dark colors .but very good staff..especially receptionist are very helpful, thanks a lot to them))I liked gym facilities as well but still so far from the city itself..

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Назира С, Thank you for choosing to stay with us at Crowne Plaza Shanghai and for taking your time to write a review about us. It’s motivating to read your comments our reception staff, definitely, makes our team even more proud of the daily effort to offer great experiences to our guests. Regarding our location, our hotel is located... More 

bury st edmunds
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 22, 2015 via mobile

Recently stayed at the Crowne Plaza Shanghai Found the hotel was more tham adequately comfortable Room was a good size with a comfy armchair and a good sized desk for working Room and bathroom were spotlessly clean many thanks to the maid i think her name was Wayne Breakfast has a very large choice with your eggs made as you... More 

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Ian J, Thank you for choosing our Hotel during your stay in Shanghai and taking your time to write a review about it. Our team is committed to provide our guests with the highest quality services and we feel really proud to read such a review full of praise regarding our room, breakfast, staff and location. Regarding billing issue... More 

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