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Crowne Plaza Shanghai

4.5 of 5
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No.400 Panyu Road, Changning District, Shanghai 200052, China
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1 room 1 guest
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Crowne Plaza Shanghai
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523 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (523)
  • Mar-May only
    (144)
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Denver, Colorado
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed here twice now and I feel very comfortable and at ease. The staff is very friendly and smiles in return. Food is good and the location is in a nice area with a few things in walking distance.

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Selangor, Malaysia
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this and the one at Di Shui Hu. I have to say both were great! Great location, great services. Starwood is really working hard in this one. https://www.snapraw.com/album/23 not even have to worry because they speaks English now.

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Pune, India
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My entire MBA cohort stayed here during a business trip to Shanghai. As I have worked in travel and hospitality, I was very curious to see how hotels in China would compare to those in say Singapore or Bangkok. The check-in was quite swift and we were soon in our rooms. The room itself was very comfortable and well-furnished. There... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear SaketPandit Thank you for writing a review about your stay at Crowne Plaza Shanghai. We highly appreciate our guests' comments, as well as to read such a detailed review about our Check-IN service, room facility, breakfast quality, concierge assistance as they help us to improve our service, ensuring that we deliver an experience in line with out guests' expectations.... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 20, 2015

As a part of 14 nights trip in China, we stayed 3 nights in Crowne Plaza Shanghai. Staff of the hotel was friendly and helpful, the breakfast was great. A lot of places to eat around, couple of supermarkets and shopping area. The hotel is clean and good looking, rooms are comfortable.

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear DrGluk, Thank you so much for taking your time to give your review about Crowne Plaza Shanghai. We are pleased to hear we have met your expectations, as well as, to read such a detailed review about our room, breakfast services, location and surrounding areas. Thank you once again to help us to improve our services. Looking forward to... More 

Austria
Level Contributor
80 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed July 12, 2015

I stayed there for 4 nights in the, as I got the information, new renovated rooms in the Tower II. The room was very big and clean, the bath itself was nice too and the room had a big bathtube with space for 4 people. I did not use this because this is in my opinion definately wasting water. TV... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Chryselli, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our new wing rooms. For Internet issue, we already changed our Internet vendor last Oct. However, it... More 

Houston, Texas
Level Contributor
93 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed June 26, 2015

We were in the magical city of Shanghai for five days, the HQ Hotel for the Shanghai Intl Film Festival! Warm welcome, lovely and large rooms, superb breakfast, luncheon and dinner buffets with both Chinese and Euro style meals. A surprisingly good wine list with some good reasonable offerings from France! A fine lobby bar, and an even better club... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Hunter T, Thank you very much for taking your time to give your review about Crowne Plaza Shanghai. We are pleased to hear we have met your expectations, as well as, to read such a detailed review about our room, food and beverage offers, services and surrounding areas. Thank you once again to help us to improve our services.... More 

Sevres, France
1 review
4 of 5 stars Reviewed June 22, 2015

We had a great experience in this hotel where we have been treated extremely well in the context of our wedding anniversary . Very nice room and staff always available to help or direct . The location is also very convenient very close from metro .

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear corse92, Thank you for taking the time to write a review about us. Your feedback regarding the hotel is important to us and we appreciate the time you have taken. I am delighted to learn that you enjoyed your 30th wedding anniversary in our hotel as well as our room, staff and location. Although it is our basic principle... More 

Dallas, Texas
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 20, 2015

It was a very nice stay. rooms were small. faculty was extra clean. Staff was pleasant and everyone knows good English. Our only issues were too soft beds. It was not to the standard of IHG. But, when you are tired, do not see the quality of beds. Rest all was okay.

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear urvee, Thank you for taking the time to write a review about us. Your feedback regarding the hotel is important to us and we appreciate the time you have taken. I am delighted to learn that on the whole you enjoyed your stay with us, especially cleanliness and staff. Regarding soft bed, actually we do have rooms with hard... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 15, 2015

Clean, kind, fresh, sensitive service, etc.. And very close from metro, you can go to anywhere easily. I heard almost Chinese can't speak english so I studied Chinese language but that's not a big deal in here. I want to come again here!

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Hyerlin L, Thank you for choosing our Hotel during your stay in Shanghai and taking your time to write a review about it. Our team is committed to provide our guests with the highest quality services and we feel really proud to read such a review full of praise regarding cleanliness, services and location. Thank you once again and... More 

Vienna, Austria
Level Contributor
102 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
2 of 5 stars Reviewed June 9, 2015

I stay every year for 9 nights at this hotel on business since 2008 and so I can look back year after year on the continued weaknesses of this hotel and have become convinced that the management are unable to change the behaviour of the staff. From concierges whose English is not adequate for an international hotel to a breakfast... More 

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Ravenna 2006, Thank you for choosing to stay with us at Crowne Plaza Shanghai and taking your time to write a review about us. We are concerned to learn of the problems you experienced during your stay, in particular concierge staff's English and breakfast service. Kindly accept our sincere apologies for any inconvenience caused. Please be rest assured that... More 

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Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
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