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Crowne Plaza Shanghai

4.5 of 5
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No.400 Panyu Road, Changning District, Shanghai 200052, China
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Crowne Plaza Shanghai
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Ranked #132 of 3,972 Hotels in Shanghai
A recent review
5 of 5 stars reviewed 3 weeks ago
groupir lyon
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485 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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lyon
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Staying here 3 days, coming from airport I found a very friendly lobby personal at 3am ! Then , the room appeared clearly clean , spacious and so cosy for the rest of the night hummmmm ! The only thing - may be - could be improved is the cooking, which is a little bit cheap Forget it to invite... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear groupir, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to learn that you had a good rest in our hotel. In addition, we have shared your comments with our Food & Beverage... More 

Chester, England, United Kingdom
Top Contributor
112 reviews 112 reviews
40 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Sadly very run down property near the French Concession. Having stayed in sister property in Jan 2015 I was very disappointed with this hotel. Staff and location compensated but overall in desperate need of innovation. Overpriced bar and restaurants fortunately, many other restaurants within easy reach. I found the bar to be necessarily expensive and poorly stocked. A small local... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Richard B, Thank you for taking the time to write your review. Crowne Plaza opened for business in 1992. In order to offer guests warmer living experience, we are constantly updating and improving hotel facilities and equipment. In the year of 2013, we just completed 3 floors guestrooms refurbishment. In addition, we have new wing with spacious room size... More 

Wincanton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 13, 2015

Checked in on the 5th March and was warmly welcomed by English speaking chinese receptionists. The hotel is located near Jiatong University and is a 5 minute walk from the nearest metro station. The room was spacious and comfortable with an office desk which is handy if you main visit is business. Price was excellent too especially if you book... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Wolfgang S, Thank you for choosing our Hotel during your stay in Shanghai and taking your time to write a review about it. Our team is committed to provide our guests with the highest quality services and we feel really proud to read such a review full of praise regarding our location, rooms, services and breakfast. Thank you once... More 

Saint Augustine, Florida
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 11, 2015

The hotel is located in the center of Shanghai, right next to the University. The rooms are modern and spacious, the beds are very comfortable, the bathroom design is appealing, the service is very friendly. The breakfast buffet has a lot to offer. The Hongqiao airport is about 24km away, Pudong airport 40km, the Shanghai railway Station 9km, thye Bund... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Wolfgang S, Thank you for choosing our Hotel during your stay in Shanghai and taking your time to write a review about it. Our team is committed to provide our guests with the highest quality services and we feel really proud to read such a review full of praise regarding our location, room, services and breakfast. Thank you once... More 

New York City, New York
Contributor
19 reviews 19 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 8, 2015 via mobile

There are better options nearby. Rooms are old and stuffy and the restaurant and bar options are really poor. The morning does not start any better as the food on the breakfast buffet clearly had seen better days.

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Achim D, Thank you for taking the time to write your review. Crowne Plaza opened for business in 1992. In order to offer guests warmer living experience, we are constantly updating and improving hotel facilities and equipment. In the year of 2013, we just completed 3 floors guestrooms refurbishment. In addition, we have new wing with spacious room size... More 

New Zealand
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 11, 2015

After 2 recent stays I am happy to recommend this hotel as a good value place to stay in Shanghai. It is a little away from the main tourist and shopping action in Shanghai but there are some good restaurants and pubs nearby and transport is no problem with readily available taxis and the subway not far away. Rooms were... More 

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Fy66, Thanks for sharing your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. Our hotel has good location, convenient surrounding and value for price. Ensuring all our clients leave satisfied is our goal. We hope to have an opportunity to serve you again in... More 

Top Contributor
122 reviews 122 reviews
45 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 4, 2015

Stayed here many times in the past and always been happy with the service. Again this stay was no exception. Maybe being a Platinum member of the priority club helps, but all in all I had no problem. Will use again if in Shanghai -- this area is much more peaceful to stroll around in teh evenings than teh tourist... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Peter R, Thank you for taking your time to write a valuable review about us. Our team at Crowne Plaza Shanghai is committed to providing our guests with the highest quality services and we are pleased to read your nice comments about our service and surrounding areas. Looking forward to receive in a nearby future at Crowne Plaza Shanghai!... More 

Shanghai, Shanghai, China
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 31, 2014

Well, I have been at this hotel for about 40 minutes and I can say this: 1. Front desk is polite but clueless and speaks little English 2. Air conditioner was broken and someone came to fix it, but guess what it's still cold 3. I am platinum with IHG and if this room is an upgrade I would hate... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Aaron R, Thank you for choosing to stay with us at Crowne Plaza Shanghai and taking your time to write a review about us. Please allow me the opportunity to apologize for the inconvenience you experienced during your stay. Crowne Plaza Shanghai is committed to providing our guests with the highest quality services. We sincerely regret we failed to... More 

Shanghai, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 18, 2014 via mobile

Our organization recently hosted another large event at the Crowne Plaza Shanghai and with the assistance of the helpful staff and management, it was a huge success. We found the staff to be courteous, accommodating and super helpful, before, during and even after the event! That is so refreshing to experience, especially in Shanghai. Special recognition of the excellent food... More 

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Mulhouse
Contributor
19 reviews 19 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 14, 2014

Dera Sirs, I have spent more than 10 years 3, 4 times a year and each time several weeks at Crowne Puxi. It is very sad to perceive how the different managements are lowering the quality of this great hotel and this regularly year after year. Only wrong decisions have taken by them. No more Charlie bar, not the one... More 

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear GoldMulhouse, Thank you very much for choosing Crowne Plaza Shanghai and being a loyalty guest of our hotel. Please accept our sincere apology for any inconvenience caused because of under outsourced management of Charlie’s Bar. Trust us it’s a tough decision for all of us. We understand it may cause inconvenience for the guests who are fond of Charlie’s... More 

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