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All 3,845 Shanghai hotels

Crowne Plaza Shanghai

4.5 of 5 Hotel   |   No.400 Panyu Road, Changning District, Shanghai 200052, China (Xujiahui)
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Ranked #125 of 3,845 Hotels in Shanghai
A recent review
3 of 5 stars reviewed 1 week ago
Barry L Sydney, Australia
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435 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Quezon City, Philippines
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We really want to love this hotel as the beds are actually comfortable to sleep with unlike in most chinese hotels. But the location is just inaccessible to city center and subway station. Food is so-so. The only redeemable part of our stay was going across the hotel, had iSushi restaurant for dinner and a 58RMB massage.

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Sydney, Australia
Top Contributor
85 reviews 85 reviews
42 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is well situated centrally in Shanghai for business or pleasure. When we arrived it was almost midnight and it seemed like the hotel had gone to bed for the night. The lights had been dimmed and it did not feel very welcoming. We had rooms in tower 2 (which I was lead to understand was an upgrade based... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear BarryL, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our location and new wing room facilities. Like you mentioned in the review, our wifi system is... More

Nottingham, United Kingdom
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel, staff very helpful and polite. Excellent room, clean and spacious. Glass lift is a nice touch as is the car in the foyer. Breakfast was excellent, relaxed and plenty of variety. Nice bar/restaurant at very reasonable prices. We also had a suit made from one of the little shops within the hotel - 24 hour turnaround and very... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear WendyGill, Thank you for taking your time to share this warm review about Crowne Plaza Shanghai. Our team is committed to provide our guests with the highest quality services and it is motivating to read such a comment full of praise about us. Looking forward to welcome you again in the near future. Your sincerely, Hotel Team Crowne Plaza... More

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From check-in to check-out I could not fault the staff. Polite and efficient. I stayed in in one of the West wing club rooms. Very well appointed. Very quiet. Fresh fruit replaced each day. I only wish I could have stayed a little longer. I will definitely return. Well done to all.

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear LCM1305, Thank you for choosing our Hotel during your stay in Shanghai and taking your time to write a review about it. Our team is committed to provide our guests with the highest quality services and we feel really proud to read such a review full of praise regarding our people, rooms and services. Thank you once again and... More

SHANGHAI
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Comparing with its location and customer service,its room seemed a little bit outdated.When arrived some gifts were given including SPA discount coupon and a Chinese painting(not printing one).There was a 24 hours food delivery,not expensive, (by the way in neighbor there were many kinds of restaurants and bars. )The room was clean and quiet, as I mentioned the furniture looked... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear XUEGANG Z, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our location, service and room cleanliness. We have shared your comments with the team and will... More

Colleyville, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 16, 2014

Great customer service, just like most luxury hotels in China, but rooms are definitely due for an update. My non smoking room had that "been smoked in" smell, but it wasn't so bad that I thought to change rooms. During a subsequent visit a week later I was upgraded to a suite and it was nicer than a standard room... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear GermanSean, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our service, beds and room cleanliness. Crowne Plaza opened for business in 1992; about room decor really... More

Leicester, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 12, 2014

Travelled on a China tour with China Direct, staying at this hotel for 3 nights. This is a large hotel, but the facilities are equipped to match. As many have mentioned the breakfast is fantastic, eggs and omlettes were great and the bacon was freshly fried. Like many of the big brand hotels the drinks at the bars and the... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Ekul16, Thank you very much for taking your time to give your review about Crowne Plaza Shanghai. We are pleased to hear we have met your expectations, as well as, to read such a detailed review about our breakfast and room. If you don't mind, please send me your room number via sunny.yuan@ihg.com, then we are able to check... More

Weston, Florida
Top Contributor
302 reviews 302 reviews
41 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed August 8, 2014

This was the hotel we stayed at in Shanghai with SmarTours, it was the highlight hotel of our trip, in many ways almost a 5 star property. As others have mentioned, it's not close to Shanghai Center yet there are numerous convenient ways to get there-for us, no problem, we had a tour bus. Having said that the hotel is... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear rothmla, Thank you for choosing to stay with us at Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related with our hotel, our room, our staff and food and beverage offer. It’s... More

Lititz, Pennsylvania
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 1, 2014

Great service, great buffet. Breakfast included both western and eastern, nice size king room, and a price of 150 compared to new york city at 300 and half size room, and no breakfast included . Location is close to bund and old town and nanjing rd pedestrian walk would definately return after spending 7 nights here

Was this review helpful? Yes 2
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear MREDJR, Thank you for taking your time to share this warm review about Crowne Plaza Shanghai. Our team is committed to provide our guests with the highest quality services and it is motivating to read such a comment full of praise about us. Looking forward to welcome you again in the near future. Your sincerely, Hotel Team Crowne Plaza... More

Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 24, 2014

I stay here fairly often and it has become something of a 'home from home' the staff are very friendly and the food is very good for western stomachs! The only real negative is the location, the hotel isn't really close to anything, with the exception of the local mall The hotel provides free WiFi but you may struggle to... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Koper1867, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our service and food and beverage offer. Regarding our location, Metro lines 10 and 11 are only... More

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Additional Information about Crowne Plaza Shanghai

Address: No.400 Panyu Road, Changning District, Shanghai 200052, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Xujiahui
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Shanghai 4.5*
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Also Known As:
Crowne Plaza Shanghai Hotel Shanghai
Shanghai Crowne Plaza

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