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All 3,792 Shanghai hotels

Crowne Plaza Shanghai

4.5 of 5 Hotel   |   No.400 Panyu Road, Changning District, Shanghai 200052, China (Xujiahui)
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Ranked #136 of 3,792 hotels in Shanghai
A recent review
4 of 5 stars reviewed 1 week ago
Koper1867 Sheffield, United Kingdom
  • Overview
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421 people have reviewed this hotel

Traveler rating
    121
    194
    75
    24
    7
See reviews for
26
28
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183
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Sheffield, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay here fairly often and it has become something of a 'home from home' the staff are very friendly and the food is very good for western stomachs! The only real negative is the location, the hotel isn't really close to anything, with the exception of the local mall The hotel provides free WiFi but you may struggle to... More

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Koper1867, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our service and food and beverage offer. Regarding our location, Metro lines 10 and 11 are only... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

we stayed for a week on business in July 2014. the hotel is fine, the breakfast offers everything to everyone, from chinese dishes to the bacon and eggs, waffles and soy milk sugar-free cereals. the swimming pool is small and the gym sort of limited but you will find everything you need if you are willing to adapt your workout... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear bartkarski, Thank you for choosing to stay with us at Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we feel really proud to read such a review with praises regarding our breakfast and room. It’s motivating to read your... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Very disappointed by this hotel- service was poor, bathroom was ridiculously small and breakfast was non descript- supposed to stay 3 nights but myself and 4 other colleagues checked out after 1 night to stay elsewhere . Don't bother with this one .

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Jennifer C, Thank you for review at Crowne Plaza page of Tripadvisor. Your willingness to share your thoughts in our website in genuinely appreciated. As results of your comments, we will, definitely, work on our breakfast offer in order to better serve our guests needs. We have shared your feedback with the team and we will enforce the service... More

JN194
Contributor
14 reviews 14 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This property is 20+ years old so one of the more dated properties in a city that seems to have a new hotel opening every month. I was considering this hotel for my parents visit since I live down the street. After looking at the website, I was even more deterred against booking this hotel as the room photos look... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear JN194, Thank you for taking the time to write your review. Crowne Plaza Shanghai opened for business in 1992; about amenities really have slight different. In order to offer guests warmer living experience, we are constantly update and improve the facilities and equipment. Your encouraging review will help us constantly improve our quality even further as we hope to... More

Oxford
Contributor
20 reviews 20 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a nice hotel in the centre of Shanghai close to the western Hongqiao airport. Hotel staff were helpful and we found this was a good 'jumping off point' for exploring the main part of the city.

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Jo H, Thank you for choosing Crowne Plaza Shanghai and for your review regarding your experience. We are glad that you like our hotel, especially our location and staff. Thank you give us highly recognition. To provide first-class service for guests is our goal of all staff. We still very eagerly look forward to your next visit, thank you.... More

Espoo, Finland
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is located on the east side of Shanghai downtown. Downtown and other areas can be easily reached with the subway (few hundred meters away) or taxi. I stayed 3 nights at the hotel. The hotel itself is an older hotel and in some areas it shows. Corridors and rooms are clean and functional but you can see the... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear heilio, Thank you for choosing to stay with us at Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related with our location, cleanliness, staff service, and food and beverage offer at breakfast.... More

Shanghai, China
Contributor
19 reviews 19 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 20, 2014

I have been staying in this hotel for the past couple of weeks as I relocate out of Shanghai. The location is very central and although the hotel is a little tired hardware wise, compared to the new 5 star properties, it has a lot going for it. The staff are very very friendly, efficient in remembering likes and dislikes... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Christopher W, Thank you for taking the time to write a review about us. Your feedback regarding the hotel is important to us and we appreciate the time you have taken. I am delighted to learn that on the whole you enjoyed our service, especially our location, service and breakfast. Although it is our basic principle to offer high... More

Manila, Philippines
1 review
4 of 5 stars Reviewed June 14, 2014

I stayed in Crowne Plaza Shanghai for 13 days for a business trip. I must say it was really such a good choice to be spending my nights in this hotel. The staffs were nice, friendly and efficient. The buffet was delicious though it was almost the same every day. The location was pretty good since the Metro was almost... More

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Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Annehabby, Thank you for choosing Crowne Plaza Shanghai and for taking your time to write a review about us. Our team is committed to provide our guests with the highest quality services and we are pleased to read your comments related to our staff, buffet, location and price. We have shared your comments with the team and will reinforce... More

Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 12, 2014

There is an old and new tower in this hotel. I was lucky to get the new tower. The room is big, spacious and modern. Location-wise, it is about 20 mins to the bund by car. It is situated in a relatively quiet neighborhood and there are eateries around. People from the film industry are known to patronize this hotel... More

Was this review helpful? Yes
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Alvin_Liu, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our room in the new wing made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.... More

Turin, Italy
Top Contributor
81 reviews 81 reviews
5 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed June 11, 2014

I have stayed there for 2 nights, for a conference organized by nearby University Jao Tong. Rooms are nice, clean, wide and linen is very soft as well as the pillows. Just register online to the IHG Rewards Club and you will get free wifi and a free drink in the lobby bar. In-room safe, iron and umbrella is provided.... More

Was this review helpful? Yes 1
Marta V, Guest Relations Manager at Crowne Plaza Shanghai, responded to this review

Dear Tiranno, Thank you very much for taking your time to give your review about Crowne Plaza Shanghai. We are pleased to hear we have met your expectations, as well as, to read such a detailed review about our rooms, IHG Rewards Club benefits, staff and breakfast. I believe your full comments will be very useful for other Tripadvisor users.... More

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Additional Information about Crowne Plaza Shanghai

Address: No.400 Panyu Road, Changning District, Shanghai 200052, China
Phone Number:
Location: China > Shanghai > Xujiahui
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Shanghai 4.5*
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Also Known As:
Crowne Plaza Shanghai Hotel Shanghai
Shanghai Crowne Plaza

222 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#118 Luxury Hotel in Shanghai #118 Business Hotel in Shanghai #290 Best Value Hotel in Shanghai
Hotel Class
Official Description (provided by the hotel)
With its strategic city center location, Crowne Plaza Shanghai situated next door to the Shanghai Arts Film Center and about 3 minutes’ walk to Metro Station line 10、11; only minutes away from the bustling Xujiahui and Huaihai road shopping areas and close to the consular district and major Puxi exhibition venues. The hotel is situated just a 25 minutes drive from Hongqiao International Airport and 50 minutes from Pudong International Airport. ... more   less 
Number of rooms
588

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