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Grand Hyatt Shanghai

#15 of 3,976 Hotels in Shanghai
Certificate of Excellence
5.0 of 5
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Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
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Grand Hyatt Shanghai
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Ranked #15 of 3,976 Hotels in Shanghai
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
red_hamster London, United Kingdom
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1,618 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

Incredible view from what felt like a corner room due to the design. Business trip so location ideal for IFC as very short walk. One thing that was a little disappointing was the bar on the top of the hotel, was more like a cavernous wine bar and could play up more to the uniqueness of what it is.... still... More 

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Singapore, Singapore
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

The hotel is nicely located in the financial district and has nice modern rooms with great views. However, service is very poor (they often don't care about people), and most staff don't understand basic English very well. For example, I spent more than 10 minutes on the phone explaining I needed some salt but the staff wasn't able to understand.... More 

Review collected in partnership with Hyatt Hotels

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Southern California
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Location right in Lujiazui with access to lots of shops, restaurants and attractions. Taxis are plentiful and subway is also very convenient. The staff is very friendly and helpful and almost all very bi-lingual. Beds are perfect and the best bath towels of any hotel I've stayed in recently. Breakfast has a good selection. Definitely would stay here again!

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Gold River, United States
1 review
5 of 5 stars Reviewed 1 week ago

The service, accommodations, and meals were all outstanding during our stay at the Grand Hyatt in Shanghai. The staff could not have been more accommodating and the value for for the money was superb.

Review collected in partnership with Hyatt Hotels

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UK
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

You won't beat this hotel for location, service, views or stay. Try and get Riverview and high floor. Internet fast Pool and spa are great Checkin on the 54th Floor Conference centres on floors 1 and 2

Review collected in partnership with Hyatt Hotels

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Knokke, Belgium
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent service from start to finish. My first visit here was in 2010 and the hotel seemed new although is was opened for more than 10 years. They kept their high level standard and still do. I always take a Club Deluxe King room with the stunning view on the river and the Bund. Club rooms give you private acces... More 

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Grand_Hyatt_Shanghai, General Manager at Grand Hyatt Shanghai, responded to this review

Dear JR, Thank you for your wonderful feedback of your stay on TripAdvisor! It is truly our pleasure to provide you with the most comfortable stay, whether it begins from an airport pick up or from one of our associates directing you to where you need to go. Our restaurants on the 56th floor are truly a gastronomic journey as... More 

Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As you know , this hotel is quite high , so view is definitely beautiful , BUT!!! In that area , total have three skyscrapers , so you MUST choose "River view" room type , or you have very high chance to have a skyscrapers in front of your window , and that skyscrapers is the only thing you can... More 

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Grand_Hyatt_Shanghai, General Manager at Grand Hyatt Shanghai, responded to this review

Dear 188stanleyy, Thank you for your review on TripAdvisor and the wonderful praises of our view! We are pleased you find our room comfortable and spacious. As we are China’s first world’s “tallest” sky scraper, we are a cultural icon of the modern century and our interior decoration of the rooms pay homage to the rich Chinese culture through our... More 

Los Angeles, California
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel staff was very attentive. The room was large and very comfortable with amazing views of The Bund from the 75 floor. I have stayed in the Hyatt on The Bund previously and although I like that view better (you see the lights of Pudong from the other side of the river) this was another excellent stay at Grand... More 

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Grand_Hyatt_Shanghai, Manager at Grand Hyatt Shanghai, responded to this review

Dear markabba, Thank you for your kind review on TripAdvisor! We are pleased you find our room comfortable and spacious. Also, with our floor to ceiling windows, enjoying the view is easier! As one of the icons of Shanghai, our hotel has stunning views of Pudong and the Bund, and from such a height it is truly a unique perspective.... More 

London, United Kingdom
Level Contributor
267 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nothing to fault about this hotel. Service was brilliant, the rooms were large and modern and the views are the best on the bund. The breakfast spread in the morning has everything you could want. Make sure you visit the rooftop bar for a view of both sides of the river.

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Grand_Hyatt_Shanghai, General Manager at Grand Hyatt Shanghai, responded to this review

Dear Danrzr. Thank you for your positive review of your stay on TripAdvisor! I am delighted that you enjoyed our view and that our service was helpful and meets your standards. We appreciate your recommendation of our bar, Cloud 9, it is truly one of the rare sky bars in the world with 360-degree views and an excellent drink list.... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Location is great! View is great from our rooms too! Staff's attitude is average compare to 4 stars and above hotels back home in the states. Maybe because we are Chinese looking and dressed casual since we were on the trip for pleasure. We did not get the third night for free because we only stayed two nights. But that... More 

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Grand_Hyatt_Shanghai, General Manager at Grand Hyatt Shanghai, responded to this review

Dear SH, Thank you for taking the time to share with us your feedback on TripAdvisor and my apologies for the unpleasant stay experience you encountered. Your comments on the service, swimming pool floor as well as the cleanliness of our guest rooms have been duly noted and rest assured that your constructive feedback will be looked into and relayed... More 

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