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All 3,950 Shanghai hotels

Grand Hyatt Shanghai

5.0 of 5 Hotel   |   Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China (Lujiazui)
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Ranked #13 of 3,950 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Jacqueline K Winterthur, Switzerland
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1,502 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winterthur, Switzerland
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Good size rooms, clean facilities. Gym with everything you need. Excellent service. I patricularly like that there is enough light in the bathroom. Great view over Shanghai. Bar Cloud 89 is something else. Highly recommendable.

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Singapore, Singapore
Top Contributor
134 reviews 134 reviews
36 hotel reviews
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Difficult to fault this hotel. Excellent service, staff are amazing. Great Club Lounge. Fantastic vies altough with the smog I couldn't see much of anything! They even have a vpn so you can get google. First class hotel, great value too.

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Hamburg, Germany
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Service& Location in the Top of Jin Mao is excellent, view & surrounding is amazing and the top Bar is really cool. In the Business Floors the service is excellent, the rooms are with enough/good space and fair priced. Highly recommended.

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Hong Kong Region, China
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location, excellent view...the corner rooms are massive...like staying in an art piece...worth the experience...ask for a view of the Bund in the club floors...FYI, it's expensive but once you get past that, just enjoy that you are staying in an amazing hotel...

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Grand_Hyatt_Shanghai, Director of Rooms at Grand Hyatt Shanghai, responded to this review

Dear pinyinok, Warm greetings from Grand Hyatt Shanghai and thank you for taking the time to share with us your feedback. I was delighted to read that you've enjoyed our Club Dexlue rooms, which is our hotel's signature corner rooms with double sided windows overlooking a fantastic view of the bund. Your recommendation means alot ot us and truly is... More 

Beselich, Germany
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

hotel reception on the 52nd floow, my room on 77 and the hotel bar on 88! This hotel is a chines experience on it's own. The restaurants are good, but VERY expensive. There is so much around with better quality and absolutely low prices. So only go to the hotels restaurant if very needed. But rooms and service as well... More 

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Grand_Hyatt_Shanghai, Director of Rooms at Grand Hyatt Shanghai, responded to this review

Dear Peter S, Warm greetings from Grand Hyatt Shanghai and thank you for taking the time to share with us your feedback. The pleasure was all ours to be able to serve you and, indeed, your favourable comments towards the service, dining experience as well as the hotel location are most appreciated. We thank you for sharing with us your... More 

Hong Kong
Top Contributor
55 reviews 55 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I am a frequent user of Hyatt hotels (Shanghai, Beijing, Taipei, Singapore, Toronto and occasionally Hong Kong) and can say that the quality of the staff at the Grand Hyatt Shanghai are the worst of them all. They never recognise you (been here 14 times in 22 months), I have met their top management once in all those times even... More 

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Grand_Hyatt_Shanghai, Director of Rooms at Grand Hyatt Shanghai, responded to this review

Dear MHuddart, Thank you for taking the time to share with us your comments during your stay. The hotel management takes your feedback very seriously and the team including our General Manager have tried reaching out to you during your stay and hopefully have turned around any negative impressions we may have initially caused. We appreciate you sharing the experience... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed at this EXCEPTIONAL hotel from the 31st Dec 2014 till 3rd Jan 2015. My room was on the 75th floor, and I have to say, nothing comes close. The view was excellent. The service, was IMO, mind-blowing... My girlfriend fell ill the night of New Year's Day. She was vomiting and had an extremely high fever. I called... More 

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Grand_Hyatt_Shanghai, Director of Rooms at Grand Hyatt Shanghai, responded to this review

Dear DanGan7707, Thank you for sharing your stay experience with us and it was a pleasure reading your positive feedback during your visit. We strive to provide authentic hospitality to all of our guests and I am delighted that on this occasion, our Concierge Team was able to extend our assistance to your girlfriend and your compliments is no doubt... More 

Shanghai, China
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overlooking the Huangpu river and the famous Bund, the Grand Hyatt Shanghai is one of its kind. It occupies the highest portion of the Jinmao Tower (a skyscraper looking like a 88 stores pagoda, Hyatt occupies 52rd to 87th floor). The rooms are arranged around the outer portion of the tower (in a tubular shape), offering a spectacular architectural view... More 

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Grand_Hyatt_Shanghai, Director of Rooms at Grand Hyatt Shanghai, responded to this review

Dear David B, I was delighted to read your positive feedback regarding your visit to our hotel in December. It was our pleasure hosting you and your family during Christmas and many thanks for recommending Grand Hyatt Shanghai as your preferred hotel in the city. Your compliments towards the hotel facilities, our associates as well as how your check-in was... More 

dlofts
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed here for work for one week in November. The room was very nice, clean, bathroom was huge (shower and a tub), and bed was comfortable. There are plenty of restaurants in the building, all yummy, including the one in the hotel lobby. The staff was friendly and efficient. Great location close to malls and the Bund, across the... More 

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Grand_Hyatt_Shanghai, Director of Rooms at Grand Hyatt Shanghai, responded to this review

Dear Doro3713, Warm greetings from Grand Hyatt Shanghai and thank you for taking the time to share with us your feedback during your stay in November. The pleasure was all ours to be able to serve you and, indeed, your favourable comments towards the guest room, our restuarants, the convenient location as well as the service are most appreciated. Your... More 

San Francisco, California
Top Contributor
51 reviews 51 reviews
51 hotel reviews
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Grand Hyatts in Asia are exceptional, and this one is no different. We loved everything about this hotel - the decor, the service, the room, the staff, the club lounge... everything was perfect. We stayed at both the Grand Hyatt and Park Hyatt in Shanghai and prefer this one over the Park Hyatt, as this has a warmer, more welcoming... More 

Was this review helpful? Yes
Grand_Hyatt_Shanghai, Director of Rooms at Grand Hyatt Shanghai, responded to this review

Dear shinywings, It was a pleasure reading your comments regarding our hotel. We truly appreciate you making Grand Hyatt Shanghai your preferred accomodation during your visit and hope you will continue to stay with us in your future visits to the city. We strive to provide authentic hospitality to all of our guests and I am delighted that on this... More 

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Additional Information about Grand Hyatt Shanghai

Address: Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Lujiazui
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Shanghai 5*
Number of rooms: 555
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Also Known As:
Grand Hyatt Shanghai Hotel Shanghai
Shanghai Grand Hyatt
Hyatt Shanghai
Shanghai Hyatt
Hotel Style:
#8 Business Hotel in Shanghai
#9 Spa Hotel in Shanghai
#13 Luxury Hotel in Shanghai
#18 Romantic Hotel in Shanghai
#21 Family Hotel in Shanghai
#278 Best Value Hotel in Shanghai

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