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Grand Hyatt Shanghai

#15 of 3,976 Hotels in Shanghai
Certificate of Excellence
5.0 of 5
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Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
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Grand Hyatt Shanghai
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Ranked #15 of 3,976 Hotels in Shanghai
Certificate of Excellence
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1,586 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tomball, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

My company prefers this hotel and has negotiated good rates including breakfast. Speaking of breakfast, I really enjoy the quality and variety on offer, and it gives me a predictable buffer against any unfortunate gastronomical adventures to which others may suggest later in the day. When the air is clear, the views are spectacular. There are good shopping venues and... More 

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Beijing, China
Contributor
13 reviews 13 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I routinely stay at the Grand Hyatt as it is a company-preferred hotel in Shanghai. It is no longer the tallest and far from the newest hotel in town, but it still boasts great views of the surrounding sky scrapers and the river. Large rooms with comfortable beds, good internet (for China) and a good gym and pool round out... More 

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Grand_Hyatt_Shanghai, General Manager at Grand Hyatt Shanghai, responded to this review

Dear Stippn, Thank you very much for taking the time to provide us with your feedback on your recent stay. It was a pleasure to know you enjoyed your stay with us and for your recommendation as a preferred business hotel in Shanghai. As one of the first sky scrapers in Shanghai and one of the tallest in the world,... More 

Nr London
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

My regular hotel when in Shanghai, always made very welcome by courteous staff, if you are able to get a corner room enjoy the fantastic view! One of the tallest buildings in the world. Restaurant provides good choice between local & international for breakfast and buffet dinner. Nice piano bar with views.

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Grand_Hyatt_Shanghai, General Manager at Grand Hyatt Shanghai, responded to this review

Dear MWHE, Thank you very much for your positive review on TripAdvisor, and for always for choosing to stay with us in Shanghai. Your compliments to our team are very encouraging and we are glad you had an enjoyable dining experience in our Café and Piano Bar. Your recommendation means a lot to us and we hope to welcome you... More 

Beijing, China
Top Contributor
87 reviews 87 reviews
69 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

Really nice rooms. Must have been renovated recently. Truly magnificent views. Atrium still blows the mind. Excellent staff. Two problems: 1. reception area is very tight. I think the place was full when I was there and it was pretty chaotic. Although you could see the staff were handling it well. 2. They charge for full speed internet - an... More 

Was this review helpful? Yes 1
Grand_Hyatt_Shanghai, General Manager at Grand Hyatt Shanghai, responded to this review

Dear WTBManila, Thank you very much for taking your time to give us your feedback on TripAdvisor! It was a pleasure to learn our service met your expectations, and we are also proud of the stunning architecture in the atrium and take pride in being one of the tallest sky scrapers in the world. We noted your comment on the... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

travelled to Shanghai for the first time on a business visit, was very impressed by the property, location and facilities. Room and facilities were excellent, great views all round, very quick response to room service calls. However, for the price and brand, I expected a wow factor in the hospitality and overall experience, which I was missing.

Review collected in partnership with Hyatt Hotels

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Grand_Hyatt_Shanghai, General Manager at Grand Hyatt Shanghai, responded to this review

Dear Anil V, Thank you very much for your positive review on TripAdvisor! We enjoyed your generous feedback regarding our location, facilities and the hotel itself. Our hotel is the first major landmark in Shanghai along with the Oriental Pearl TV Tower, hence our stunning views. We do apologize if we did not meet your expectations in terms of the... More 

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Grand Hyatt Shanghai for three nights in April. My room was on the 65th floor. It was a good size and had views of the Oriental Pearl Tower. The bed was extremely comfortable - the mattress was not too firm like in many Chinese hotels. The wi-fi was the fastest I have used in China. The... More 

Was this review helpful? Yes 1
Grand_Hyatt_Shanghai, General Manager at Grand Hyatt Shanghai, responded to this review

Dear JPStitch, Thank you for your review on TripAdvisor! We thoroughly enjoyed reading your positive feedback, and we are also proud of the stunning architecture in the atrium and take pride being one of the tallest sky scrapers in the world. We are glad you enjoyed the view over Lujiazui and the Bund which is one of the best in... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Love the attentive service here! Great breakfast choice and super friendly n well trained staff at restaurants! Gym is not big but very well equiped, probably the second best in Shanghai I had stayed at for gym, given i come here at least once a month for the past 7 years!

Was this review helpful? Yes 1
Grand_Hyatt_Shanghai, General Manager at Grand Hyatt Shanghai, responded to this review

Dear MadameAliali Thank you very much for your kind review on TripAdvisor! It is our utmost pleasure to provide the best service and breakfast to our guests. We will relay your encouraging comments to our training department and to the Food and Beverage team. I also appreciate your comments about our gym. We do try to provide a wide selection... More 

Buenos Aires, Argentina
1 review
5 of 5 stars Reviewed 2 weeks ago

Impeccable Hotel with very good service and staff. Its ammenities are also something I would recommend (such as gym services, cocktail services, room service). Overall a very good experience after a full day of work!

Review collected in partnership with Hyatt Hotels

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MANCHESTER
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A visit to Shanghai for a family reunion to celebrate our joint special birthdays when I realised there was a Grand Hyatt in the Jin Mao tower we just had to stay and it didn't disappoint, astonishing building, everything beautifully designed and equipped we wanted for nothing more. Very friendly courteous and attentive staff nothing was too much trouble, extensive... More 

Was this review helpful? Yes 1
Grand_Hyatt_Shanghai, General Manager at Grand Hyatt Shanghai, responded to this review

Dear Alan_S_391, Thank you very much for your positive review on TripAdvisor! We are truly pleased to learn your stay with us was memorable. Franklin is one of the earliest members to our Grand Hyatt Shanghai family and we are delighted to share with him your feedback ! He is always committed to ensuring he can reach out to our... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 3 weeks ago

Prime Location; spetacular view day and night; the rooms are warmth and comfortable, together with lots of great facilities; staff were very helpful and friendly, excellent services; and the food was freshly made and delicious! I would rate it 9 out of 10, as notthing is perfect ;)

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Grand_Hyatt_Shanghai, General Manager at Grand Hyatt Shanghai, responded to this review

Dear Sunny D, Thank you very much for your positive review on TripAdvisor! It was a pleasure to read your review. We are glad you enjoyed our rooms as we have remodeled all our guestrooms recently. I shall pass your glowing comments about our food to the culinary team. We look forward to welcoming you back. Best regards, Richard Greaves... More 

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