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Grand Hyatt Shanghai

#14 of 3,977 Hotels in Shanghai
Certificate of Excellence
5.0 of 5
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Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
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Grand Hyatt Shanghai
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Ranked #14 of 3,977 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
421gao Ridgewood, New Jersey
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1,556 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ridgewood, New Jersey
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed in this hotel in April 2015. It is about 45 minutes from the airport. The checkin was very easy, the staff was helpful. The location is great. The hotel is beautifully designed, the room has a beautiful view and comfortable bed. I will stay here again.

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Eagan, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I would like to start by saying that I have been a Hyatt Diamond Member for over 24 consecutive years. I read a few bad reviews and have to defend this property. This hotel is among my top 5 in the world. I cannot understand how previous reviewers could possibly complain about the English comprehension of the staff. My only... More 

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Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I am spending the week in the Grand Hyatt Shanghai. The building is Amazing. One of the 3 iconic towers of Shanghai. The good aspects: -The breathtaking view -The central location -The spacious and stylish bedrooms -The nice swimming pool and spa area. The very poor service: -staff is really struggling to speak a decent English. Difficult to communicate. -the... More 

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Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

I always knew the existence of Trip Advisor and I finally decided to start writing reviews for all the hotels that I have stayed in. Even though I stayed In Hyatt a few years back, I can still remember clearly of the service that Hyatt had offered. (Sadly dates of stay available only for 12months) Their service was excellent. It... More 

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Sydney
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect location, luxury hotel, large room and excellent facilities. Lobby is on Level 54, hotel rises above that to 89. Superb views of Shanghai, lovely facilities, compact but effective gym facilities and superb pool. Many choices of restaurants, all quality.

Review collected in partnership with Hyatt Hotels

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London
Top Contributor
92 reviews 92 reviews
76 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed 1 week ago

I had huge expectations from this hotel, especially in light of the fact that it's 50% more expensive than the Sheraton Dongcheng in Beijing. So... I was disappointed. For nearly 2000 rmb I got a superb view, but... let's go in order. The starting point is that this is a 5 star hotel, charging as one... so the building is... More 

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San Francisco, United States
1 review
4 of 5 stars Reviewed 1 week ago

The service of this hotel is very good even. People speaks English and are there to help you. Rooms are cleans ( careful to ask a room which ever have NEVER been a smoking room....) Hotel is quite. Breakfast is good. Very good hotel to stay for business.

Review collected in partnership with Hyatt Hotels

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Zoersel, Belgium
1 review
4 of 5 stars Reviewed 1 week ago

First class hotel with amazing views over Shanghai. Luxurious rooms. Choice at breakfast could be improved, as internet connection but overall a very good place to stay. As the review apparently needs at least 200 characters, I'm adding this last sentence.

Review collected in partnership with Hyatt Hotels

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Toronto, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

The Grand Hyatt Shanghai is a hotel par excellence, the ambiance and staff make this an experience rather than a stay. The service is outstanding, the staff are friendly and efficient, they seem to genuinely care about guests and the room are both large and well appointed.

Review collected in partnership with Hyatt Hotels

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Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel located near the bund. Fanastic views from the rooms. The rooms have a Chinese flavour but yet have all the modern amenities. I enjoyed the service and the food was excellent with a lot of options for vegetarians as well.

Was this review helpful? Yes 1
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