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The Portman Ritz-Carlton Shanghai

#60 of 3,985 Hotels in Shanghai
Certificate of Excellence
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No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
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The Portman Ritz-Carlton Shanghai
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992 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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  • Danish first
  • Dutch first
  • English first
  • French first
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Hong Kong
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I always liked this hotel because of the location and the surroundings. The facility is a bit dated but it is a Ritz Carlton and the property is kept up well but a bit dated. This trip proved to be a poor experience overall. Many loud Chinese tourists slamming doors in the middle of the night with loud chatter. Breakfast... More 

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Orlando, Florida
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel was beautiful and conveniently located within walking distance to luxury shops and malls. The club level staff was outstanding and always made us feel extra special. Keith, Rita, and Cake were a few of the outstanding club level staff at the Ritz. Our suite was beautiful and had many wonderful appointments. We would highly recommend this hotel to... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

Mumbai (Bombay), India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Considering this was a work trip, it was really great to be in the heart of the city and not in some boring, remote financial district. The hotel is surrounded by high-end designer stores and a lot of restaurants too. There's a gorgeous temple a short walk away too. The hotel itself feels slightly old but not in a run... More 

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

St. Louis, Missouri, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm traveling for business and staying at this hotel for 2 nights. The carpets are stained EVERYWHERE and it is unexpected for this chain. The bathroom is clean in my room, but not my coworkers. The main areas are nice and the workers are very helpful and speak good English. Overall I would recommend the Twelve hotel that is also... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. Rest assured that we will take... More 

Washington DC
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a great experience: Immaculate premises; large rooms; highly professional staff. Combined, these translate into nothing short of excellence. One glitch though, go early for breakfast as you need to fill out what looks like a form before getting a table. And the breakfast itself is, while varied, nothing to write home about.

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

San Pedro Garza Garcia, Mexico
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

There is no surprise here, it's a standard Ritz-carlton experience, which means great hotel, great location, great staff, cleans and spacious rooms and everything you can expect from a Ritz-carlton. My only comment would be the time it can take you to get a taxi at the hotel front door, there is a line and for some reason taxi drivers... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

United States
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed in this property for 3 nights and loved everyone of them. Right in the heart of Shanghai this lovely property has it all. Staff was very attentive and courteous. Hope to revisit soon. Stayed during the visit by the dignitaries from India and staff did not miss a beat. Great breakfast buffet available in site is second to none.

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

Delaware
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed June 18, 2015

Had a nice 2-night stay at the start of a Viking Tour from Shanghai to Beijing via a Yangtze Cruise form Wuhan to Chongqing. Hotel is beautiful, well-located, comfortable, with a good breakfast, good wifi, & good concierge service.

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

Washington Dc, District Of Columbia
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 12, 2015

Ritz Carlton it a 5 star marque that should be faultless -- the Portman Ritz Carlton falls short, but the staff made genuine efforts to address shortcomings when asked. A stained lampshade -- replaced when asked. Stains in the carpet -- cleaned when asked, and we were subsequently moved to an upscale room. Great response! But I was a little... More 

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

Singapore, Singapore
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 7, 2015

Great hotel! Nice location and central.. About 15 minutes taxi to Bund. I visited a few good restaurants that are within walking distance. There's branded boutiques everywhere on each corner so if you're not going to walk the Bund everyday this is one place for you.

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
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