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The Portman Ritz-Carlton Shanghai

#55 of 3,977 Hotels in Shanghai
Certificate of Excellence
5.0 of 5
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No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
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The Portman Ritz-Carlton Shanghai
Best prices for: 1 room 1 guest
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Ranked #55 of 3,977 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
TravelLynn03 Singapore
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955 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Top Contributor
119 reviews 119 reviews
33 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I've been a great fan of Ritz-Carlton for many years and in fact have stayed at the Portman R-C in Shanghai a number of times in the past. However, I had not been there in some time but have been a guest at the R-C in Pudong as recently as last month. What a HUGE difference in experience, including at... More 

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Mr. Christine: On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. Rest assured that we will... More 

Singapore
Senior Contributor
48 reviews 48 reviews
32 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for two nights during a business trip. The location was excellent, being in the central part of Shanghai in the Jing'an district. Rooms were well-appointed, bathroom amenities well-stocked (with everything a traveller possibly needs), wifi strong, and the service friendly and efficient. The breakfast buffet was fantastic, albeit perhaps more tailored for the Asian palette. I particularly enjoyed... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

This is the 2nd time I stayed in this hotel within 2015, I find it disappointing. The front desk told me a larger room, the truth is same size. Facilities in the room are broken or worn out, you can see from the pictures. Light fixtures are broken, iron board is useless, iron is worn out. TV is tint, power... More 

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. Rest assured that we will take... More 

Brentwood England
Top Contributor
90 reviews 90 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here In April for 4 nights. Absolutely perfect in every way. Our suite was large and comfortable with a homely feel. Used the club executive floor and highly recommend this facility. The staff were all attentive and special mention to Fiona who helped iron out a query with our next flight. From the check-in with the lovely Shelley we... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was on a business trip and my wife joined me. The hotel is located in the Jing'an district which is very nice, live and rather safe. The staff was extremely helpful, which is important for someone who does not know the language (and not many speak well English in Shanghai) and can't rely on Google maps that do not... More 

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Johannesburg, South Africa
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Impressive and centrally located, it is the perfect address for those visiting Shanghai either for business or shopping as the choices of world's leading fashion brands are within walking distance from the hotel. One can almost feel being either on Champs Elysee or the main street in Barcelona! Rooms are spacious, everything was perfect. Breakfast was very good, yet felt... More 

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel. Great location. We walked to the bund in about half an hour. Lovely walk. Stayed 5 nights. Lovely large room and bathroom. Comfy bed. Staff are outstanding for service. Breakfast is a large buffet with everything you could want including chefs for omelettes and soups. Will come back for sure, we love Shanghai

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Top Contributor
126 reviews 126 reviews
36 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It's a old hotel with grand entrance. Rooms are good size and mostly refurbish therefore quite new. There is a starbuck inside the hotel and also a parkway medical center. Walking distance to few upmarket mall nearby. Surrounded by nice restaurants and local food. Well located and convinient.

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Hong Kong, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my second stay in the same hotel for 2 Chinese New Year. If you choose to stay in Puxi instead of PuDong , this is the centre location for easy shopping, walking distance to small local food stalls on the back streets. However the great Skyline view of all fireworks in the city is unbeatable. The staff is... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Fort Myers, Florida
Top Contributor
148 reviews 148 reviews
46 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I used this hotel a great deal about 15 years ago. It was a lot less expensive then... Big, well equipped rooms, professional staff. The complex has several excellent restaurants, and City Shop (grocery aimed at expats). A short walk to the metro, and a central location for most purposes. One thing that has changed is that taxis are hard... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

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