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The Portman Ritz-Carlton Shanghai

#55 of 3,975 Hotels in Shanghai
Certificate of Excellence
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No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
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The Portman Ritz-Carlton Shanghai
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The Portman Ritz-Carlton Shanghai
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966 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Riyadh, Saudi Arabia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

I really enjoyed having dinner at the buffet restaurant and lobby lounge bar after dinner. Mocktails are good and food is generally good as well. I had the pleasure to meet harris, which assisted me very nice with everything. I will back for sure and stay two weeks.

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Sao Paulo, SP
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed yesterday NEW

I was expecting much more from a Ritz Carlton Hotel. First, the rooms are okay and the breakfast is a mess. Long lines for everything, missing food all the time, a lot of bureaucracy and papers to sign - which gave problems during the check out. The bedroom is okay, not modern and actually with a small bathroom. The service... More 

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Munich, Germany
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Portman Ritz-Carlton is ideally located in Jing An, on a main road but still in a quiet environment as the hotel does not give directly onto the street. Service is excellent: Hotel employees are really helpful, nice & polite. Unfortunately the hotel is quite old (~25 years old) and therefore absolutely not "state-of-the-art". When you compare to more recent... More 

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Prescott, Arizona
Top Contributor
54 reviews 54 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

In the heart of downtown, the hotel has a spectacular lobby, great food and beverage, vey comfy rooms and, of course, very well trained staff. Plenty easy to walk to expensive shopping. Several good restaurants in the complex which includes the hotel itself. Rooms are good size, wifi is great, restaurants excellent, great lobby bar.

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an older property in a fantastic location. There are a few things that are not up to Ritz Carlton standards, but, it is still a great hotel that I'd recommend. The three downsides are that the room walls are not as noise isolating as usual; oddly, the Internet will be curiously slow if you don't use a VPN;... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a fantastic five nights. My wife and I thoroughly enjoyed this hotel. The service was outstanding. Friendly, helpful, and knowledgable. I cannot praise the staff enough. It's a lovely location. The room was very comfortable with a great view. Very decent gym. Plenty of choices at breakfast. And the bar is worth trying. We will be back.

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Staff were extremely friendly and welcoming. The hotel almost lost my laundry and when they realized it was left at their service provider they were very apologetic, got it back to me before I had to go to my meeting in the morning, and refused to charge me for the service. That was the only mishap I had at the... More 

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Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Sao Paulo
Top Contributor
163 reviews 163 reviews
46 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Hotel is well situated and close to the busy shopping area of Nanking Road. The rooms are functional, clean and modern. The dining room for breakfast is really set up for the single traveler as most tables are only for 2 people. Very few staff on duty and should be better for a newly refrurbished classic hotel. Lobby is... More 

Was this review helpful? Yes 2
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Leeds, United Kingdom
Top Contributor
184 reviews 184 reviews
15 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On our tour of China, we arrived first at Shanghai, staying at this hotel. Never having travelled to China before, we were unsure what to expect. We were not in the least disappointed. The hotel was furnished and serviced to the highest western standards with luxurious rooms and all amenities. The hotel is in the financial district and therefore there... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

New York
Top Contributor
120 reviews 120 reviews
33 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I've been a great fan of Ritz-Carlton for many years and in fact have stayed at the Portman R-C in Shanghai a number of times in the past. However, I had not been there in some time but have been a guest at the R-C in Pudong as recently as last month. What a HUGE difference in experience, including at... More 

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Mr. Christine: On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. Rest assured that we will... More 

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