We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 3,843 Shanghai hotels

The Portman Ritz-Carlton Shanghai

5.0 of 5 Hotel   |   No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
Hotel website
Hotel packages
Hotel amenities
Special Offer
Up to $200 USD Credit
Save Saved
You added The Portman Ritz-Carlton Shanghai to your Saves list
The Portman Ritz-Carlton Shanghai
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
84%
Ranked #46 of 3,843 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
ShaunW1968 Melbourne, Australia
Write a Review

866 reviews from our community

Traveler rating
    414
    310
    109
    23
    10
See reviews for
61
103
50
318
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the second time in 2 years I have stayed at this hotel. Ritz Carlton are doing things well. There were reno's being done to the lobby while we stayed but were lucky enough to see the finished result by the time we left, looking great. I had a drink and a chat with the Ritz Bar manager, nice... More

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, I feel as excited as you are about the new front entrance and thank you for your compliments on Ritz Bar and Club Lounge, I look forward to welcoming you back soon. More

Castle Hedingham, United Kingdom
Contributor
20 reviews 20 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have to stay that I have to look out of the window to remind myself just where in the world I am, because the splendour and comfort of my room could mislead me. Though I would be hard placed to find a city in the world to match it. That said I only gave it four out of a possible... More

Was this review helpful? Yes 1
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for choosing The Portman Ritz-Carlton, Shanghai for your recent stay in Shanghai, and I am pleased to know that you had an enjoyable experience with us. I look forward to welcoming back soon. More

Perth, Australia
Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was under renovation when I checked in last month. Disappointed that the hotel did not "warn" me about the major reno they were having. Wouldn't have stayed there if I knew in advance. Guess it is for the same reason that the hotel won't tell me or else I won't stay there? Anyway, don't think I will stay... More

Was this review helpful? Yes
Derekaflint, General Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. The hotel front entrance renovation was... More

Long Island, NY
Top Contributor
152 reviews 152 reviews
26 hotel reviews
276 helpful votes 276 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I travelled to China on Viking’s Imperial Jewels of China tour in May. Our trip was from Shanghai to Beijing, so this hotel was our first intro to China. After our VERY long flight from New York, we appreciated the comfort of this hotel. The room was well decorated, spacious and clean. We were impressed! Since this... More

Was this review helpful? Yes
Ryan T, Rooms Division Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More

Perth, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

I was going for business on March. It is a luxury grade hotel, and pretty good for everywhere. The food is delicious and the gym is big. closed to everywhere with bank and ATM recommend to everyone. If you get a quote under 200 USD, go for it.

Was this review helpful? Yes
Ryan T, Rooms Division Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More

Pahrump, Nevada
Top Contributor
76 reviews 76 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was our first stop on our first-ever trip to China. We were on a Viking River Cruises tour and were guided every step of the way. Yes, the entry is under massive construction. Frankly, I didn't even notice. We were so jet-lagged and the hotel seemed so welcoming after so many hours of flight. Once I was a... More

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for sharing your great experience on TripAdvisor, and I am indeed pleased to learn that you enjoyed your stay with us and was impressed with the service from the ladies and gentlemen. I look forward to welcoming you back. More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I am currently staying at the hotel and have say my experience has been far from perfect. I chose the hotel because it is next door to our company's shanghai office but will definitely stay somewhere else next time. First, due to the renovation in the entrance foyer, getting in and out of the hotel is a nightmare. The hotel... More

Was this review helpful? Yes
Derek F, General Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. The hotel front entrance renovation was... More

Singapore, Singapore
Top Contributor
53 reviews 53 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is my 2nd visit. I was rather dissapointed. 1. The hotel was undergoing major renovation and the front portion is totally closed and no clear signage on where the entrance is, which is at the side of the hotel. 2. On my arrival, the reception handed me a notification that the hotel will do electrical maintenance at 2.30am and... More

Was this review helpful? Yes 1
Ryan T, Rooms Division Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. Rest assured that we will take... More

Berlin, Germany
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 12, 2014

Location is perfect as many company headquarters are in close distance . In addition, you can enjoy shopping at the Nanjing Road. The staff is friendly and competent. Rooms are quite and clean. I recommend to take a taxi from the Hotel to the famous Bund and walk back to the Hotel from there through Nanjing Road (roughly 90 minutes... More

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for choosing The Portman Ritz-Carlton, Shanghai for your recent stay, and thank you for sharing your experience on TripAdvisor. I look forward to welcoming you back soon. More

Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 10, 2014

The hotel is located in the Portman Centre on Shanghai's "5th Avenue" close to a number of restaurants and bars. There is even a Theatre in the centre where we saw an amazing acrobatic show. The hotel itself is typical of many good hotels in the East i.e. large reception, lots of marble and glass and the staff were friendly... More

Was this review helpful? Yes 1
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear guest, Thank you for sharing your comments and I am pleased to know you had an enjoyable time with us. We look forward to welcoming you back with the new front entrance. More

Owners: What's your side of the story?
If you own or manage The Portman Ritz-Carlton Shanghai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Portman Ritz-Carlton Shanghai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Portman Ritz-Carlton Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Portman Ritz-Carlton Shanghai 5*
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, Travelocity, Hotels.com, Tingo, Ctrip DaoDao, Agoda, TripOnline SA and Venere so you can book your The Portman Ritz-Carlton Shanghai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton

305 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (257)
Viewed
Dining (11)
Viewed
View from room (10)
Viewed
Bathroom (35)
Viewed
Room/suite (41)
Viewed
Hotel & grounds (28)
Viewed
Pool/beach area (1)
Viewed
Other (131)

Management photos: Courtesy of the property manager

Viewed
All management photos (49)
Viewed
Dining (3)
Viewed
Business center/function rooms (5)
Viewed
Hotel & grounds (9)
Viewed
Room/suite (25)
Viewed
Pool/beach area (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Shanghai with
any amenities