We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Portman Ritz-Carlton Shanghai

#60 of 3,976 Hotels in Shanghai
Certificate of Excellence
Hotel website
Hotel packages
No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
Special Offer
Enjoy Summer with You
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Portman Ritz-Carlton Shanghai
Professional photos View all
Browse nearby
The Portman Ritz-Carlton Shanghai
Add Photo Write a Review

987 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    472
    352
    121
    32
    10
See reviews for
69
126
55
390
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (987)
  • Mar-May only
    (288)
  • Jun-Aug only
    (271)
  • Sep-Nov only
    (240)
  • Dec-Feb only
    (188)
All months
San Pedro Garza Garcia, Mexico
1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

There is no surprise here, it's a standard Ritz-carlton experience, which means great hotel, great location, great staff, cleans and spacious rooms and everything you can expect from a Ritz-carlton. My only comment would be the time it can take you to get a taxi at the hotel front door, there is a line and for some reason taxi drivers... More 

Was this review helpful? Yes
United States
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed in this property for 3 nights and loved everyone of them. Right in the heart of Shanghai this lovely property has it all. Staff was very attentive and courteous. Hope to revisit soon. Stayed during the visit by the dignitaries from India and staff did not miss a beat. Great breakfast buffet available in site is second to none.

Was this review helpful? Yes
Delaware
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a nice 2-night stay at the start of a Viking Tour from Shanghai to Beijing via a Yangtze Cruise form Wuhan to Chongqing. Hotel is beautiful, well-located, comfortable, with a good breakfast, good wifi, & good concierge service.

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

Washington Dc, District Of Columbia
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Ritz Carlton it a 5 star marque that should be faultless -- the Portman Ritz Carlton falls short, but the staff made genuine efforts to address shortcomings when asked. A stained lampshade -- replaced when asked. Stains in the carpet -- cleaned when asked, and we were subsequently moved to an upscale room. Great response! But I was a little... More 

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

Singapore, Singapore
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great hotel! Nice location and central.. About 15 minutes taxi to Bund. I visited a few good restaurants that are within walking distance. There's branded boutiques everywhere on each corner so if you're not going to walk the Bund everyday this is one place for you.

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

Minato-ku, Tokyo, Japan
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I used this hotel for my business in Shanghai. Good location for leisure, too. Just 3 minutes walking to 靜安寺 station of the subway. I went to the some offices to have meeting by subway L2. Just 15 minutes driving from 虹橋 international Airport. Around the hotel, many restaurants and shops. I bought the good wine at the super market... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed there for a whole week for the ILTM show. The hotel was lovely which made living out of a suitcase bearable for an entire week. Location was excellent plenty of food and malls around the area and by taxi it was very cheap to get to the notable touristy spots in Shanghai like Xin Tian Di and The Bund.... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

Milwaukee
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A beautiful hotel, with a great location. Wonderful place to walk around and shop. Could not have asked for a better location. Walk out the front door and go down an escalator and you are in a big super market, this market is loaded with local foods and western food from home that you might be craving. I would recommend... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

Apollo Beach, Florida
Level Contributor
71 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lovely hotel with wonderful interior design. We stayed 3 nights. Everyone very friendly however we had a safe that would not work. We tried twice to have it fixed and they attempted to fix it twice. No luck. On the second night we were asked to change rooms. First reason was their was a plumbing leak above us. 2nd reason... More 

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to Nick and... More 

Hong Kong, China
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Here in Shanghai for the week and booked this hotel for a 8 night stay as it being closest to my meetings. I must say that for a seasoned hotel, I was quite disappointed in the service, quality of food and beverage and cleanliness of the rooms. The hotel is well known in Shanghai as it was one of the... More 

Was this review helpful? Yes
Derekaflint, General Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive Office at... More 

Questions? Get answers from hotel staff and past guests. Ask a question

347 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (296)
Viewed
Bathroom (44)
Viewed
View from room (13)
Viewed
Dining (16)
Viewed
Room/suite (58)
Viewed
Hotel & grounds (36)
Viewed
Pool/beach area (1)
Viewed
Other (128)

Management photos: Courtesy of the property manager

Viewed
All management photos (51)
Viewed
Hotel & grounds (11)
Viewed
Dining (3)
Viewed
Business center/function rooms (5)
Viewed
Room/suite (25)
Viewed
Pool/beach area (2)
Viewed
Other (5)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay