We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Portman Ritz-Carlton Shanghai

#57 of 3,989 Hotels in Shanghai
Certificate of Excellence
Hotel website
Hotel packages
No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
Special Offer
Enjoy Summer with Nature
Book on
TripAdvisor
Trusted partner. We work with The Ritz-Carlton to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Professional photos
The Portman Ritz-Carlton Shanghai
View Map
Add Photo Write a Review

1,009 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    481
    361
    124
    32
    11
See reviews for
71
131
55
402
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1009)
  • Mar-May only
    (288)
  • Jun-Aug only
    (293)
  • Sep-Nov only
    (240)
  • Dec-Feb only
    (188)
All months
Level Contributor
7 reviews
4 of 5 stars Reviewed 4 days ago NEW

Very trendy and very clean. Good area and over standard for China. Good cafe and bar on second floor. Friendly staff and very spacious. Got upgraded to a junior suite and paid for standard room. Thank you. Highly recommendable. Starbucks and other shops just around the corner.

Was this review helpful? Yes
Mexico City, Mexico
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Location is great theres plenty of things to do around this hotel and many good restaurants.The staff of the hotel is really friendly and everything very personalized . The only cons I have to say about this hotel is that there was a renovation when I visited so the pool area was closed. BTW the breakfast was great .

Was this review helpful? Yes
italy
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Nothing to say, superior hotel and services conveniently located in Shangai for a real 5 stars. It doesn't reach the top level of Shangai PU Dong but for its price it remains a great choice. Excellent service and support from the staff too.

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The name: Ritz-Carlton The service: 5 Stars The price: good value Location: Nanjing West Road, good shopping area. Given the above and the rate you will pay, look no where in Shanghai ! This hotel is one of the first 5 stars hotel in Shanghai and yes indeed given the age I must give them a thumb up very well... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Coventry, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment i walked in i knew this place would live up to the 5 star reputation... Excellent staff, very attentive and they all go the extra mile. Great location, pleanty of shops, restaurants and atm within 2 mins walk. A special mention for Aileen at the Ritz bar for making us feel so welcome

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Kentucky
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a nice hotel. Large room, Attentive staff, CLEAN common areas, enjoyable breakfast. Outside bar to mix with locals, mostly ex-pats transferred for business reasons. Love the flower arrangements in lobby entrance. They must spend a fortune on them. Large local grocery under carport out front. Everything at hand!

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Asia
Level Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is shanghai which has so many choices of hotels there are no incentive for marriott customers here and the service is horrible I had so much trouble checking in here that I just canceled it all and moved my booking to another hotel so many to choose from why put up with this attitude

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. Rest assured that we will take... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay here whenever I travel to Shanghai on business. It is just outstanding in every way. The service is impeccable, everyone is proficient in English, rooms are beautiful, conveniently located in an affluent shopping district and everything is within walking distance. The employees here really do pay attention to detail and the service exceeds expectations. During one of my... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Miami
Level Contributor
133 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This Ritz-Carlton has some great features: swimming pool, hot tubs in the male and female dressing rooms, exercise machines, restaurant, beautiful views from your room on the higher floors, door men, and more. In the same complex is a grocery store, book store, a bank with ATM. Staff that have smiles for you and treat you as if you are... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. Rest assured that we will take... More 

Cleveland, Oh
Level Contributor
562 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was there a couple of nights because I was booked by my host and then I moved to a better hotel and location. The location is not ideal. It is at one end of Nanjing Road, next to other hotels and very upscale shops and shopping centers. But, to go to the Bund or People square is more than... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. Rest assured that we will take... More 

Questions? Get answers from hotel staff and past guests. Ask a question

338 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (287)
Viewed
Bathroom (44)
Viewed
View from room (13)
Viewed
Dining (15)
Viewed
Room/suite (58)
Viewed
Hotel & grounds (36)
Viewed
Pool/beach area (1)
Viewed
Other (120)

Management photos: Courtesy of the property manager

Viewed
All management photos (51)
Viewed
Hotel & grounds (11)
Viewed
Dining (3)
Viewed
Business center/function rooms (5)
Viewed
Room/suite (25)
Viewed
Pool/beach area (2)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Shanghai hotels
Lujiazui
The Ritz-Carlton Shanghai Pudong
Jing'an
Swissotel Grand Shanghai
Swissotel Grand Shanghai
#47 of 3,989 in Shanghai
4.5 of 5 stars 791 reviews
Jing'an
Four Seasons Hotel Shanghai
Four Seasons Hotel Shanghai
#44 of 3,989 in Shanghai
4.5 of 5 stars 699 reviews
Show Prices
Show Prices
Show Prices
Jing'an
Jing An Shangri-La, West Shanghai
People’s Square
JW Marriott Hotel Shanghai at Tomorrow Square
Jing'an
The PuLi Hotel and Spa
The PuLi Hotel and Spa
#5 of 3,989 in Shanghai
4.5 of 5 stars 1,044 reviews
Show Prices
Show Prices
Show Prices

Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay