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All 3,841 Shanghai hotels

The Portman Ritz-Carlton Shanghai

5.0 of 5 Hotel   |   No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
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Ranked #44 of 3,841 hotels in Shanghai
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Yusna Singapore, Singapore
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857 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Singapore, Singapore
Top Contributor
53 reviews 53 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my 2nd visit. I was rather dissapointed. 1. The hotel was undergoing major renovation and the front portion is totally closed and no clear signage on where the entrance is, which is at the side of the hotel. 2. On my arrival, the reception handed me a notification that the hotel will do electrical maintenance at 2.30am and... More

Was this review helpful? Yes 1
Ryan T, Rooms Division Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. Rest assured that we will take... More

Berlin, Germany
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Location is perfect as many company headquarters are in close distance . In addition, you can enjoy shopping at the Nanjing Road. The staff is friendly and competent. Rooms are quite and clean. I recommend to take a taxi from the Hotel to the famous Bund and walk back to the Hotel from there through Nanjing Road (roughly 90 minutes... More

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Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for choosing The Portman Ritz-Carlton, Shanghai for your recent stay, and thank you for sharing your experience on TripAdvisor. I look forward to welcoming you back soon. More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located in the Portman Centre on Shanghai's "5th Avenue" close to a number of restaurants and bars. There is even a Theatre in the centre where we saw an amazing acrobatic show. The hotel itself is typical of many good hotels in the East i.e. large reception, lots of marble and glass and the staff were friendly... More

Was this review helpful? Yes 1
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear guest, Thank you for sharing your comments and I am pleased to know you had an enjoyable time with us. We look forward to welcoming you back with the new front entrance. More

Scotland
Contributor
19 reviews 19 reviews
14 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for two nights at the start of a Viking Cruise tour. The front of the hotel is under going renovations and arriving by taxi we did not get a good first impression of the hotel. There were no clear signs to show where to go and had to be told by one of the other businesses employees how... More

Was this review helpful? Yes
Alvin J, Front of House Manger at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for your comments. While on the one hand I am pleased to learn that you enjoyed your stay with us, it is unfortunate to learn that your arrival experience was not as pleasant as it should be. We will take this seriously and I hope that we will have the opportunity to welcome you back. More

Nassau, New Providence Island
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This Ritz Carlton is everything you expect it to be: beautiful hotel, wonderful views, exceptional service, lovely guest rooms, and careful attention given to all the little details that make a traveller feel special.

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, I am indeed thrilled to read your compliments and the ladies and gentlemen look forward to welcoming you back very soon. More

Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed this week on business - they are renovating the lobby and have been for some time which means that it is a bit of a mess. Rooms are well away from all that though and once you get inside, you don't notice it. The gym is well furnished and great restaurants within the complex or nearby. They include Din... More

Was this review helpful? Yes
Ryan T, Rooms Division Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We really appreciate your comments with regards to the inconveniences occurred during the hotel front entrance upgrades. We have reviewed all the areas where improvement is needed, and together with all... More

Laureldale, Pennsylvania
Senior Contributor
27 reviews 27 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved this hotel. it was close to everything and the staff was so very helpful. A small shopping and eating center right at the hotel which is very inexpensive. Was a little dissapointed that you could not use a computer in the business center for free and they had no gift shop, but there was plenty of shooping nearby.

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear guest, Thank you for sharing your feedbacks on TripAdvisor, and it appears that you had a superb time in Shanghai. I do hope we could have the opportunity to welcome you back again soon. More

Miami Beach, Florida
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This was now my 3rd extended stay in china and the 2nd time I called the Ritz Portman my home base. My total trip was about 5 weeks and I was in the Portman about half that time. Once again the Front Desk manager Amanda helped me with all my logistics around all of china, I was happily welcome by... More

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Milan, Italy
Top Contributor
54 reviews 54 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel location is definitely very convenient, just in front of Nanjing Xi Lu, the best place in town for shopping. Price is very competitive, rooms are quite spacious and well furbished. Service is good. Now construction works are ongoing at the entrance, definitely it will be better once they will be finished. Only one restaurant, this is a big disadvantage... More

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for choosing The Portman Ritz-Carlton, Shanghai for your recent stay. As you said, you will definitely enjoy the new arrival experience upon your return. What is also exciting is that the hotel will have four more new outlets in addition to our all day dining restaurant, bar, and lounge. All the ladies and gentlemen look forward... More

Top Contributor
99 reviews 99 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It is clean. This is the most disappointing Ritz I have ever stayed in. For the same money, I will stay in another hotel in Shanghai. Check rankings before you book. This Ritz is not worth your money in any sense, truly does not live up to what you expect.

Was this review helpful? Yes
Derekaflint, General Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive Office at... More

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Additional Information about The Portman Ritz-Carlton Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Portman Ritz-Carlton Shanghai 5*
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#25 Romantic Hotel in Shanghai #40 Family Hotel in Shanghai #41 Luxury Hotel in Shanghai #44 Business Hotel in Shanghai #330 Best Value Hotel in Shanghai
Hotel Class
Number of rooms
610

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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