We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 3,741 Shanghai hotels

The Portman Ritz-Carlton Shanghai

5.0 of 5 Hotel   |   No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
Hotel website
Hotel packages
Hotel amenities
Special Offer
Up to $200 USD Credit
Save Saved
You added The Portman Ritz-Carlton Shanghai to your Saves list
The Portman Ritz-Carlton Shanghai
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
84%
Ranked #41 of 3,741 hotels in Shanghai
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Deinococc Hong Kong, China
  • Overview
  • Reviews (846)
  • Photos (298)
  • Amenities
  • Q&A
  • Room tips (73)
  • Location
  • More
Write a Review

846 people have reviewed this hotel

Traveler rating
    407
    303
    104
    22
    10
See reviews for
61
96
49
308
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
Top Contributor
55 reviews 55 reviews
22 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at Portman Ritz-Carlton for two nights recently. Rather unfortunately the lobby was being renovated and therefore slightly inconvenient. Front desk service was quick and efficient. Room was clean and comfortable - although one couldn't ask for much in terms of view given poor air quality and visibility in Shanghai. For the room, I somehow did not find the... More

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for sharing your feedbacks on TripAdvisor and I am extremely happy to read your compliments on front desk. The ladies and gentlemen at the hotel are as excited as you are to see the new front entrance, and we look forward to welcoming you back with the new arrival experience. More

Clio, Michigan
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Very good service all around. The rooms have everything you need. Unless I missed it, at check-in I wasn't told about the complimentary breakfast at Tabled next door. Breakfast was a good spread and it's a shame I only got to use it once.

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear guest, I am indeed pleased to learn that you had an enjoyable stay with us and we look forward to welcoming you back. More

Bali
Contributor
18 reviews 18 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am a regular client of The Portman Shanghai. I went to the taxi line yesterday to take a cab to a business destination and was faced with a concierge who neither spoke nor read English. I was forced to return to the front desk to have my destination written in Chinese...ridiculous. In an effort to save money hotels and... More

Was this review helpful? Yes
Derekaflint, General Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear valued guest, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations in regards to our taxi dispatcher. Please know that your satisfaction is very important to us and we would be most grateful for the opportunity to personally speak to you... More

Sacramento, California
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As expected service is excellent all staff speak basic English. The hotel is conveniently located off subway line 2 and bus line 20 from PNG airport. Access into hotel is a bit difficult as there was no actual front entrance in the classic sense. Be careful when walking in as there are cars and cabs flying about with little concern... More

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for choosing The Portman Ritz-Carlton for your recent stay. I am very glad to read your compliments on the club, spa, transportation and the staff; and I am pleased to learn that you had an enjoyable time with us. Please know that your satisfaction is very important to us, and it is unfortunate to learn that... More

Suzhou, Jiangsu, China
Contributor
14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

There are several excellent hotels in Shanghai, but the Portman Ritz-Carlton has become our go-to hotel for its convenient location. The rooms and facilities are well maintained and the service is consistently excellent. Good value of the money. Breakfast is a disappointment, but you can simply step outside the front door for a bite at Starbucks, Baker & Spice, Element... More

Was this review helpful? Yes 1
Alvin J, Front of House Manger at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and consistent service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More

Sydney, Australia
Top Contributor
78 reviews 78 reviews
47 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had a week's meeting here. The overall hotel is dated in its design, with dim lights and dark walls. The meeting rooms are gloomy. there is one smaller meeting room (max seating of 4 round tables of 5 seats each table) with some natural light (no view). The guest room is especially darkly lit. Soft bed. Interestingly, the power switches... More

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable. We greatly appreciate your recognition to front desk... More

Melbourne
Contributor
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 24, 2014

This hotel, truly is a 'home away from home'. Our beautifully appointed room on 39th Floor, gave us access to the Club Lounge, where staff provided impeccable service throughout our stay. The food and drinks on offer all day long, was wonderful. The ambassadors at this lounge, in particular Sophie, with special mention to Nadia and Lilly were fantastic!!!! These... More

Was this review helpful? Yes 1
Jenny Z, Executive Assistant Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More

Nogent-le-Rotrou, France
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 23, 2014

Though in the midst of a partial renovation (to be completed in August 2014), the Portman Ritz Carlton in Shanghai offers comfort and excellent service in a convenient setting. It's part of a residential development so, just outside its doors, there are an HSBC ATM, some good restaurants (including an organic vegetarian restaurant that is packed with young Chinese office... More

Was this review helpful? Yes
Jenny Z, Executive Assistant Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More

Washington DC, District of Columbia
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 21, 2014

This Ritz Carlton had excellent service, impeccable cleanliness and extremely friendly workers. The people cleaning my room constantly provided me personal service with little notes and extra things they noted I might like. The views from my room were excellent and the room was spacious. The only drawback I found with this hotel was that it was older, and a... More

Was this review helpful? Yes
Jenny Z, Executive Assistant Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 21, 2014

After many years of doing so, I just spent 2 weeks at my 'home' in Shanghai. I adore this hotel. As one of the early 'Western' builds in the city, it is getting on in years - not that you would notice. This also means it was built in a time of solid, sturdy construction, big rooms and big bathrooms.... More

Was this review helpful? Yes 1
Jenny Z, Executive Assistant Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More

Owners: What's your side of the story?
If you own or manage The Portman Ritz-Carlton Shanghai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Portman Ritz-Carlton Shanghai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Portman Ritz-Carlton Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai > Jing'an Temple
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Portman Ritz-Carlton Shanghai 5*
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, Travelocity, Orbitz, Hotels.com, Tingo, Agoda, TripOnline SA, BookingOdigeoWL and Ctrip DaoDao so you can book your The Portman Ritz-Carlton Shanghai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton

298 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (250)
Viewed
Dining (11)
Viewed
View from room (10)
Viewed
Bathroom (35)
Viewed
Room/suite (41)
Viewed
Hotel & grounds (28)
Viewed
Pool/beach area (1)
Viewed
Other (124)

Management photos: Courtesy of the property manager

Viewed
All management photos (49)
Viewed
Dining (3)
Viewed
Hotel & grounds (9)
Viewed
Room/suite (25)
Viewed
Pool/beach area (2)
Viewed
Other (10)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#17 Romantic Hotel in Shanghai #39 Family Hotel in Shanghai #39 Luxury Hotel in Shanghai #41 Business Hotel in Shanghai #344 Best Value Hotel in Shanghai
Hotel Class
Number of rooms
610

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer