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The Portman Ritz-Carlton Shanghai

#53 of 3,971 Hotels in Shanghai
Certificate of Excellence
5.0 of 5
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No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
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Complimentary Breakfast
The Portman Ritz-Carlton Shanghai
Best prices for: 1 room 1 guest
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Ranked #53 of 3,971 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
HelixGrad
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943 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
56 reviews 56 reviews
40 hotel reviews
225 helpful votes 225 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This property needs to improve. Shanghai is a major international business hub, and this hotel badly trails its competitors. Rooms need refurbishment. My bathroom door handle fell off. What else is there to say? Breakfast tasted like everything came straight from a can or a microwave. Dimsum tasted old. Food items arranged in very random manner. Conspicuously missing items (i.e.... More 

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Top Contributor
80 reviews 80 reviews
21 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had not read any TripAdvisor reviews prior to staying here, so we were not sure what to expect. The hotel is in the Portman building and other reviewers mention this is in a good location--we only know that it surpassed our expectations. We stayed as part of a tour, and were assigned a wonderful room by lot. An interesting... More 

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Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 days ago NEW

A little tired marquee brand but with spacious rooms and decent service standards. Average in-house dining but a great selection of restaurants in the vicinity. Rooms are large and bathrooms adequately equipped and stocked.

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Beijing, China
1 review
3 of 5 stars Reviewed 5 days ago NEW

I saw the Portman complex built in the late 80's when I was based in Shanghai. I have since stayed here when the marquee was Shangri-la, and then Ritz Carlton. The hotel is unbeatable when it comes to location, and Ritz has done a fantastic job in up-grading the room, and staff training. Breakfast at Tables is unfurtunately, as noted... More 

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Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we have reviewed all the areas where improvement is needed. Rest assured that we will take... More 

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very convenient location and spacious room. Efficient check-in and check-out service at the reception. Just that the foods from room service are really terrible. It's either tasteless or of a wrong taste. Luckily there are quite a few good restaurants on the side of the hotel entrance (like Lao Ji Shi the Shanghainese restaurant and Beef & Liberty for burgers),... More 

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Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Yorkshire
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I recently spent 3 nights at the Portman whilst travelling on business. From the moment I arrived I was well looked after. The Bell Boy accompanied from the front door all the way to the check in desk and then waited to take me up to my room. Check in itself was quick and easy, Shelley behind the desk was... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Honolulu, Hawaii, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Our 5 day stay at the Portman Ritz Carlton was A1! The staff really makes the experience memorable. Any request was immediately handled by whichever hotel staff that you approached. We encountered several interns who were in training there and even they could handle all your requests and needs. Already looking forward to my next trip to Shanghai, the Portman... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

San Francisco, California
1 review
5 of 5 stars Reviewed 1 week ago

I don't write too many review because frankly, you get what you pay for. However, in this case, this hotel deserves one because they went above and beyond. I have stayed at numerous Ritz Carlton and other luxury hotels around the world for many years. But, in my opinion, the Ritz Portman in Shanghai was the best experience by a... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

St. Petersburg, Florida
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Although the building itself is a bit dated, it was designed by John Portman and is a great example of his architecture. Inside, it is very updated and luxurious. We stayed on the Club level and couldn't have been happier with all of the great staff there from Johnson to Lily, to Claire to Appleand - I could go on... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Savannah, Georgia
Top Contributor
92 reviews 92 reviews
13 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived here after a long flight. As soon as we got out of the cab, we were greeted warmly. This is the tone of the hotel. Everyone was happy to see us and could not do enough. The breakfast buffet was filled with every breakfast item you could think of and more. Coffee was great, that surprised me. Our... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

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