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The Portman Ritz-Carlton Shanghai

#64 of 4,068 Hotels in Shanghai
Certificate of Excellence
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No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
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1 room 1 adult
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1,092 Reviews from our TripAdvisor Community

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Austin, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This past November I booked into the 1 Bedroom Executive Suite with Club access. The room was very comfortable. Not as indulgent as perhaps the decor of the Ritz-Carlton Pudong, but for the business traveller, everything was functional and laid out well. A flawless experience, however, it was not. Nevertheless, for reasons I'll detail below, it was promising and I'll... More 

Helpful?
3 Thank austinsc0tt
Derekaflint, General Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear austinsc0tt, Many thanks for your comments. We truly appreciate them and look forward to your return. Sincerely, Derek Flint General Manager The Portman Ritz-Carlton, Shanghai More 

Surrey,England
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 1 week ago

A super high quality hotel in the centre of the main designer shopping street. But also close to the subway for the adventurous and walking distance to the Jade Temple. Rooms are large and bright with all the amenities and facilities you would expect from a top hotel.

Helpful?
Thank bluevcone
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Shanghai, China
1 review
5 of 5 stars Reviewed 1 week ago

Very good location, easy to subway station and also shopping mall. And also that was a great service experience when I have dinner in Tables, They quit nice to my kids, served hot milk even we didn't mentation to them. Truly great dinning experience~ Thanks

Helpful?
Thank Jessica Z
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

San Francisco, California
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Well this is not a real Ritz, before checked in I called the hotel try to apply my certificate for club level, they told me they never heard about this kind of thing and told me to show them when check in. Then I walked in, no one offered a luggage handling, just watching. At front desk, I showed the... More 

Helpful?
Thank Xu Y
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive... More 

Melbourne, Australia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Ritz in Shanghai for a week and mostly enjoyed my stay. The rooms at the Ritz are nice as expected; however, parts of it feels dated, the decor with lots of old school wood and marble bathrooms and the pool area definitely needs an update. My room had a great view of Shanghai. Lobby areas including... More 

Helpful?
Thank Keen P
Derekaflint, General Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Keen P, Thank you for taking the time to provide us with feedback regarding your recent stay and I am glad that for the most part you enjoyed your stay. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact... More 

Stockholm, Sweden
Level Contributor
158 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My second time at this hotel, and will come back! Service is impeccable, breakfast has a great variety, gym is big and with all necessary machines. Rooms are big and bed is comfortable. Really like the beauty products brand, enjoyed the bathrobe and a quiet and good nights sleep. The reason I don't give 5/4 is due to the rude... More 

Helpful?
Thank Bischa
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive... More 

Hout Bay, South Africa
Level Contributor
223 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The Ritz Portman is located in a great area with lots of high end shopping numerous restaurants and malls and ATMs all in close proximity of the hotel . Reception is hidden to the right past the elevator bank and very busy . The staff where friendly and very competent but the hotel is so large it lacks any personal... More 

Helpful?
Thank JohnFinchPhotography
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive... More 

Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The location is convenient, next to all the shopping malls on Nanjing Xi Lu and U.S. Consulate. The room is outdated and lack of power outlets. Bathroom is spacious, have both shower space and bathtub. The breakfast buffet is disappointing.

Helpful?
Thank Jialei Faye Z
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive... More 

Bangkok, Thailand
Level Contributor
86 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had gone to China for a business meeting and was staying at Ritz .Was at the exec floor with access to the lounge at all times. The rooms are spacious.My meetings were at the exec lounge.Free flow of drinks and food throughout the day.The view from the lounge was awesome. Total luxurious experience and that too on work mode.

Helpful?
Thank henna550
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Cascais, Portugal
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

Luxury in located in one of the major streets of Shanghai. It has several malls and bus stations close by and you can get to jiang temple metro station with a 10-15min walk. It has galleries next to the entrance of the hotel offering several restaurants, a HSBC branch(bank) and retail stores including a small convenience store that has some... More 

Helpful?
Thank anluqich
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
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