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All 3,560 Shanghai hotels

The Portman Ritz-Carlton Shanghai

5.0 of 5 Hotel   |   No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
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Ranked #35 of 3,560 hotels in Shanghai
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed today
jabiru495 Sydney, Australia
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794 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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English first
Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed today NEW

We stayed for 1 nights in deluxe room which was comfortable with separate shower and bath. We got upgraded to an executive suit for 4 nights which absolutely beautiful. The suit was amazing and the bed was very comfortable, it has two flat screen TV, one in the lounge area and one in the bedroom. The staff all spoke very... More

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Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

This hotel was visited as part of a business trip but would also be a great base for tourist activities. Very Central the staff and facilities are as good as anywhere in the world. you can walk around this local area for bars and shopping.

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Just returned where i stayed for 3 nights at club level. The front is being renovated so it doesn't create any issues other than when catching a taxi. The staff were very friendly and helpful and made my stay very comfortable. The club level was superb and worth every penny. A short taxi ride away and you are close to... More

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London, United Kingdom
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 4 nights in March. Although the forecourt is being renovated but it does not disrupt the excellent service beyond that. It's very centrally located for shops and restaurants and to me. The hop on and off bus stop right in front of the hotel. I read fromsome reviews that the hotel is a bit dated but I did... More

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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Lunch at Our server is Alice di Bitonto. Excellent service. Very attentive to every detail. She anticipated all our needs. Very professional. Knowledgeable with the menu and wine list. We recommend to request for her to wait at your table for your next visit.

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Dallas
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My sister and I stayed here for four nights on the club level and were very happy we chose the Portman. The front desk, general hotel and club level staff were quite welcoming and helpful, and the food was plentiful, fresh with good variety. The concierge helped us reserve a tour on late notice. The gym is large with a... More

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Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Ritz service continues on, but the suit is getting a little worn. We have really enjoyed our stays at The Portman, the rooms are comfortable, the Club lounge facilities are great. The supermarket down below is handy and there is a good little American Bar a few minutes walk away if you take a right out of the hotel.... More

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Singapore, null, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Was here on a business trip in February 2014..for a conference... Been to many Hotels in Shanghai but i must say...this is a top notch service hotel...the frontline service staff could speak english well which was very helpful as they understand your needs easily... There was room check-in avaible for my guests which were helpful after long flights and transfers...... More

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Shanghai, China
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 10, 2014

This was our second stay at this hotel. The first was around 18 months ago, on both occassions we had a club executive suite. The suite is big and well equippped with a huge comfy bed together with an adjoining sitting room. The room, fittings and most of the hotel is now showing its age and looks jaded when compared... More

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Derek F, General Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Mr. Thomas, Thank you for taking the time to leave your review. I am very sorry to hear that your experience did not meet your expectations and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, and so if you could afford the time, I may be reached directly at this number... More

Munich, Germany
Top Contributor
156 reviews 156 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 9, 2014

The Hotel has seen it's best years. It is not a Ritz Carlton Standard. The rooms are small and acceptable furnished and equipped. Restaurant: Chinese Food in style for Westerners. Between 08:45 and at the latest 09:15 PM all guests disappear. Prices for a Ritz are a bargain (however not Ritz Standard) Taxis: The line in front of the Hotel... More

Was this review helpful? Yes 1
Derek F, General Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Mr. Kurt, Thank you for posting this review and sharing your feedback on what appears to have been a horrible experience at our hotel. Please accept our sincere apology for the your experience. Feedback is extremely important to us, so please contact myself, or another member of our management team directly at your earliest convenience. You can reach me... More

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Additional Information about The Portman Ritz-Carlton Shanghai

Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
The Portman Ritz-Carlton Shanghai Hotel
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Ritz-Carlton Shanghai
Shanghai Ritz
Shanghai Ritz-Carlton
Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai > Jing'an Temple
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Shanghai
#33 Business Hotel in Shanghai
#35 Luxury Hotel in Shanghai
#40 Family Hotel in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Portman Ritz-Carlton Shanghai 5*
Reservation Options:
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