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All 3,966 Shanghai hotels

The Portman Ritz-Carlton Shanghai

5.0 of 5 Hotel   |   No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
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Ranked #47 of 3,966 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Tiger70SH Greater Melbourne, Australia
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926 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Greater Melbourne, Australia
Top Contributor
79 reviews 79 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for one night only. was able to get a 2pm checkout without issue which was good. Got in late and at 10.00pm on Tuesday night the only restaurant still open within the complex was element fresh - food was OK there and service pretty good too. The room was spacious and the twin beds are my preference when... More 

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Hengoed, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

What can i say, Great location, Great Room, Awesome View, Good Breakfast, Brilliant Staff. Generally could not be faulted. Only tiny critisism is the horrific bell chime in the lifts !!! Stayed in a couple of places in Shanghai and this is the best so far.

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San Francisco, California
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a great hotel with magnificent service. The hotel is at a very convenient location and the rooms are large and well appointed. The staff is the best and will do anything to make you comfortable.

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Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My wife and I had a wonderful stay at the Portman Ritz-Carlton in Shanghai in Jan '15. I say best stay in China because it beat out our stay at the Ritz in Beijing. The staff at the "Portman" is AMAZING! We had a chance meeting with the General Manger during our stay and can see why the staff there... More 

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Helsinki, Finland
Top Contributor
67 reviews 67 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Good hotel with great location. Great service and pools & saunas in the top of the hotel. In fronf of the hotel a supermarket where you find all kind of things with reasonable price. Breakfast also ok

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Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Shanghai Region, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Location: Slightly west of the city centre, The Portman Ritz-Carlton located almost the best place in town in terms of convenience. You can basically find every thing up market around including eateries, supermarkets with imported goods. Hotel: 20 years old hotel(well, as a foreign brand in China, it's old)... experienced 3 times of renovation if i recall correctly. Lobby is... More 

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Derekaflint, General Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Liang22, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet all of your expectations. Please know that your satisfaction is very important to us and I would be most grateful for the opportunity to personally speak to you about your overall experience. Please... More 

Senior Contributor
23 reviews 23 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Just spent a week in this hotel, it's impressive to look at but once you get to the room it's just below the 'Ritz' name and feel. If I wasn't with my partner then I would have been bored and more then likely of choose a different hotel. I'd go back there if you want an average 5 star but... More 

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Derekaflint, General Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Aiden N, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not quite meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact... More 

Brisbane
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just had 2 nights in a Club Executive Suite. It was the best hotel experience I have had for many years. Had the use of the Club lounge- the staff were fantastic, nothing was too much trouble, their attention to detail was unmatched. Great to see old fashioned impeccable service back again. Maggie from housekeeping wrote me a note delivering... More 

Was this review helpful? Yes 1
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Miami, Florida
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall we enjoyed our stay at the Ritz Carlton Shanghai. The location on Nanjing Road is quite good. And the hotel has some convenient aspects. The coffee shop cafe is quite good. There are several restaurants within the complex, including a pizza restaurant, a burger restaurant, a Chinese dumplings, a Japanese, a convenient sandwiches and salads and some other restaurants.... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

Spartanburg, South Carolina
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location, great food, great service. The best part is the supermarket in the hotel. Well, across the entrance of the hotel. I found Arizona Iced Tea and Ritter Sport chocolate bars. They had a lot of international items which made me feel almost at home. The room was great, only showing a little wear and tear. I was disappointed... More 

Was this review helpful? Yes
Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

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Additional Information about The Portman Ritz-Carlton Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Portman Ritz-Carlton Shanghai 5*
Number of rooms: 610
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#30 Romantic Hotel in Shanghai
#40 Business Hotel in Shanghai
#44 Luxury Hotel in Shanghai
#56 Family Hotel in Shanghai
#284 Best Value Hotel in Shanghai

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