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The Portman Ritz-Carlton Shanghai

5.0 of 5
No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
Hotel amenities
The Portman Ritz-Carlton Shanghai
Ranked #44 of 2,711 hotels in Shanghai
4.0 of 5 stars 539 Reviews
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539 reviews from our community

Traveler rating
    243
    202
    72
    16
    6
See reviews for
Families
26
 
Couples
44
 
Solo
38
 
Business
137
 
What travelers say
  • Buffet breakfast(4)
  • French concession(4)
  • Hotel staff(3)
  • Would not recommend(3)
  • Internet access(3)
Date Rating
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 19, 2012

If you're not on a business trip and don't need to venture into Pudong, this hotel is pretty much as good as it gets in terms of location. Super convenient access to a supermarket, HSBC branch, Din Tai Fung restaurant and Plaza 66 + other shopping malls on Nanjing W Rd as well as Jingan Temple and it's subway station... More

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Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 18, 2012

very good choice if you want to be close to puxi's attractions not a new hotel, but well-maintained large, well-maintained, clean rooms - somehow, i got upgraded to a suite which would have been a very nice place to relax in if it hadn't been such a busy work trip. loved the bed and linens, slept very well. breakfast is... More

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St. Petersburg, Florida
Top Contributor
106 reviews 106 reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 18, 2012

I was lucky enough to be upgraded to a club room, which was just fantastic. The entire hotel was exceptionally clean, and the staff was helpful and accommodating. Add to that the terrific location and you have a winner! Hope to return soon. K More

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See 6 more reviews by kmstpete for Shanghai
Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 15, 2012

I love the contrast of China , we arrived into shanghai after a meandering long trip around china from Beijing down too Hangzhou the satellite city for Shanghai then catapulted into the downtown madness of shanghai . We where meet by by a wonderful highly polished team of staff at the lobby area not the forecourt which is the entrance... More

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See 8 more reviews by W0rldcitizenkiwi for Shanghai
Singapore, Singapore
Top Contributor
72 reviews 72 reviews
Reviews in 40 cities Reviews in 40 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed May 8, 2012

I have stayed here a few times and have seen the standards slip over the last 12 months. We stayed here for one night in May. The experience started with the limousine transfer from the airport. The meet & greet person expected us to stand in the way of the exiting travelers and wait for other guests to arrive. Another... More

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Alvin Jia, Quality Manager at The Portman Ritz-Carlton Shanghai, responded to this review
May 8, 2012

Dear Mr. Mark, I would like to take this opportunity to personally thank you for keeping us top of mind and we are honored to be considered for your business. I am embarrassed to read your comments and to learn that we have not managed to deliver services up to our own high standards during your time with us, and... More

pw18
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 7, 2012

We stayed here for 3 nights in May 2012 as part of a Viking River Cruise tour. The hotel itself is everything you would expect a 5 star Ritz Carlton to be, as far as the rooms and amenities are concerned. However both we and our tour group commented on the disappointing level of service especially in the 'Tables' restaurant.... More

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Alvin Jia, Quality Manager at The Portman Ritz-Carlton Shanghai, responded to this review
May 8, 2012

Thank you for taking time to provide your feedback because it gives us a chance to improve our service, and this is what we intend to do. I am certainly disappointed that your stay was not all that it could have been, and I will promise you we will fix this situation as soon as possible. I would like to... More

NJ
Top Contributor
111 reviews 111 reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 4, 2012

If all you see is this hotel, you have not seen Shanghai. Very comfortable and great for a business trip but no Asian flavor. Staff was very business-like. The concierge was not very helpful - not typical for a Ritz. Location in high end shopping area... comfortable but sterile. More

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See 6 more reviews by JAR103 for Shanghai
Shanghai, China
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 1, 2012

Nice place and rooms are well maintained despite age. Swimming pool is soso and not so fun for kids. Nice bar to have a drink and listen to the band. Good location and right in the midst. More

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Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 27, 2012

I was glad that we chose the Portman Ritz-Carlton. This was our first trip to Shanghai, staying at the Ritz makes a lot of difference. The room was cosy, service was good despite us not knowing Mandrin. I especially like the location, just walked out of the hotel, there are many restaurants to choose from, and downstairs from the hotel... More

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Houston
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 26, 2012

we stayed there for three days in march 2012. great hotel. well located. a bit pricey is the only negative. you can't go wrong with staying here. More

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Additional Information about The Portman Ritz-Carlton Shanghai

  • Ritz Carlton Shanghai
  • Portman Ritz Carlton Shanghai
  • Ritz Shanghai
  • Ritz-Carlton Shanghai
  • Shanghai Ritz
  • Shanghai Ritz-Carlton
Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
Price Range: $$$

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The Portman Ritz-Carlton Shanghai
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