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All 3,929 Shanghai hotels

The Portman Ritz-Carlton Shanghai

5.0 of 5 Hotel   |   No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
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Ranked #44 of 3,929 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Stevelizhangjun Dongguan, China
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876 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dongguan, China
Top Contributor
193 reviews 193 reviews
72 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After living in China for 15 years it's uncommon in my experience to find truly world class service in China hotels. That was until I stayed at the Portman Ritz Carlton. Staying for 4 nights on a business trip the hotels location is great. The check in service as one would expect for a Friday night is hectic but the... More

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, I am glad that you like our rooms, enjoyed your stay and thank you for recognizing the ladies and gentlemen of the hotel who provide the service that they take pride in. I look forward to welcome you back! More

New England
Top Contributor
85 reviews 85 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been meaning to write about my experience a few months ago at the Ritz. The lobby, which I understand will be quote grand, was being renovated, but the staff - oh my, these people have been trained to provide a level of hospitality I just haven't seen elsewhere. One of the waiters at the breakfast buffet (a fellow named... More

Was this review helpful? Yes 1
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for sharing your feedbacks and I am indeed thrilled to learn that your stay with us is memorable. I will for sure share your compliments with the restaurant and housekeeping and the staff must be so motivated. I look forward to welcoming you back to The Portman Ritz-Carlton, Shanghai. More

Igrejinha, RS
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an extraordinary and glamorous hotel in Shanghai. Outstanding. Very well located. Staff and service is of very high level. WI-FI spread all over the hotel. Breakfast is huge and has several options, just delicious! Of course, for all of that, price is in the same level as the hotel.

Was this review helpful? Yes
Alvin J, Front of House Manger at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, I am pleased that you enjoyed the service and products provided during your recent stay with us and I look forward to welcoming you back. More

Orlando, Florida
Top Contributor
65 reviews 65 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Shanghai has many new modern and beautiful hotels to select from. My recommendation while not as new as some is the Portman. A luxury hotel indeed. But a luxury hotel is more than great food, great location and wonderful rooms. The Portman Ritz has all that and more. Like a modern grocery store a few steps from the front door... More

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Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for sharing your experience with us on TripAdvisor, and I am proud to learn that you are extremely satisfied. I will share your compliments with our ladies and gentlemen who will definitely feel encouraged and motivated; and I look forward to welcoming you back soon. More

Sydney,Australia
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Just finished another stay at the Portman. This is my hotel of choice when in Shanghai. Ideally located near the shopping areas of West Nanjing Road and with renovations of the foyer complete you will have a good nights sleep here. The staff are very friendly and the buffet breakfast at Tables Restaurant is a good start to the day.

Was this review helpful? Yes 1
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, I truly appreciate your loyalty and thank you for staying with us again. I am pleased to learn that you enjoyed Tables breakfast and like our new front entrance, and I hope to see you soon. More

Nothumberland, UK
Top Contributor
53 reviews 53 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Quite possibly one of the worlds best hotels. Beautifully appointed, elegant and unequalled service. Stayed in a club room and enjoyed the refined elegance of the club lounge. Would certainly recommend this hotel as your business base in Shanghai.

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, I am indeed proud to read your comments on TripAdvisor, and I will for sure share with the team. Your encouragement is what will make us better and the ladies and gentlemen of the hotel are looking forward to welcome you back. More

Manchester, UK
Top Contributor
66 reviews 66 reviews
61 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent 9 nights here on an extended business trip to Shanghai. Overall, I had a reasonably good experience and would consider staying here again next time around. Plus points: Great location, good rooms, very nice breakfasts and many staff who are very willing to help to make your stay as comfortable as it can be. Minus points: Staff struggle at... More

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for staying with us recently, and I value your feedbacks very much so that we could continuously improve and innovate The Ritz-Carlton experiences. More

Stoke-on-Trent, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just spent 10 days staying at the Ritz Carlton in Shanghai on business and have had an incredible stay; this has to be the most comfortable bed ever and I would love to take it home. The rooms are a great size, air con is responsive and bathroom filled with all the little details that help make your stay all... More

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for sharing your wonderful experience on TripAdvisor, the genuine care and comfort of our guests is our highest mission, and I am glad that Ken impressed you and I am sure he will be very motivated to read your compliment. I look forward to welcoming you back soon. More

Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 10, 2014

This is the second time in 2 years I have stayed at this hotel. Ritz Carlton are doing things well. There were reno's being done to the lobby while we stayed but were lucky enough to see the finished result by the time we left, looking great. I had a drink and a chat with the Ritz Bar manager, nice... More

Was this review helpful? Yes
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, I feel as excited as you are about the new front entrance and thank you for your compliments on Ritz Bar and Club Lounge, I look forward to welcoming you back soon. More

Castle Hedingham, United Kingdom
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 2, 2014

Have to stay that I have to look out of the window to remind myself just where in the world I am, because the splendour and comfort of my room could mislead me. Though I would be hard placed to find a city in the world to match it. That said I only gave it four out of a possible... More

Was this review helpful? Yes 1
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for choosing The Portman Ritz-Carlton, Shanghai for your recent stay in Shanghai, and I am pleased to know that you had an enjoyable experience with us. I look forward to welcoming back soon. More

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Additional Information about The Portman Ritz-Carlton Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Portman Ritz-Carlton Shanghai 5*
Number of rooms: 610
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton

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