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All 3,950 Shanghai hotels

The Portman Ritz-Carlton Shanghai

5.0 of 5 Hotel   |   No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)
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Ranked #45 of 3,950 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
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909 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
62 reviews 62 reviews
13 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is one of the original big 5 star hotels in Shanghai. This location is ideal for getting around town and close to lots of entertainment. The hotel is very well managed and up kept to the highest standards. I stayed on the executive floor and highly recommend it.

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New York City, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

I just stayed at the Portman Ritz for three nights during a business trip. I love most Ritz properties and was really disappointed by the service and un-renovated rooms. The location, however, was great. I had workmen in my room three times due to plumbing issues and the safe broke, three times! I finally gave up after they changed the... More 

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Taichung, Taiwan
Top Contributor
97 reviews 97 reviews
15 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is a little outdated and not quite as nice as I had expected. I did however have a quiet and comfortable stay during my Shanghai transfer. I have to agree with other reviewers about the poor choice of location for the check-in desk. A group of us walked out for a bite to eat, and the surrounding area... More 

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Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest: Greeting from the Portman Ritz Carlton Shanghai! We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again... More 

Shanghai, China
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel had its "hay days" in the about 20 years ago. It shows its age. The design is clunky, massive concrete pillars on the street side. It looks like an un-inviting fortress. The check-in desk is in the back right corner, and difficult to find when you have just taken a 12 hour airline flight and a 2 hour... More 

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Evan W, Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Mr. David Thank you very much for your comments to our hotel and we truly appreciate you loyalty choose to stay with us. I am looking forward to welcome you back soon! More 

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was on a business trip and stayed here for a night. Room: - It was up to standard and well equipped. - Nice view as it's higher than the surrounding buildings. Facilities: - One outdoor and one indoor swimming pool. - Very spacious changing room, got sauna and massage pool. There was even a swimsuit drying mechine for free.... More 

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Carmel by the sea
Top Contributor
61 reviews 61 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 20, 2014

We stayed in two different rooms during a visit over June and July. The staff where generally very helpful however we had one issue with pre-arranged rooms being reassign, which is not normally a big deal but as we where arriving after a very long day and wanted to be able to just check in a sleep. The reception did... More 

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Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, I am glad to know that you will stay with us again on your next trip to Shanghai, and I look forward to welcome you back. More 

Minato-ku, Tokyo, Japan
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 18, 2014

I stayed at Portman Ritz Carlton b/w June 2- 6 in Shanghai 5 minutes walking from the subway station 静安寺. My room was good room with huge window. Jim and pool with sauna were nice. Every morning I enjoyed exercise to make myself strong there , so I was succeeded in my business in Shanghai. All staffs smiled and had... More 

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Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, I am pleased to read your comments and proud to know that you were happy with your stay with us, particularly all the smiling staff. I look forward to welcome you back and wish you another success in your business. More 

Southampton
Top Contributor
57 reviews 57 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 17, 2014

From the door staff to reception and the restaurant I found all staff helpful and polite, they are not over bearing and constantly asking if you need anything which can be as annoying as unhelpful staff. I found the hotel reception impressive, clean and bright. My room was spacious, with plenty of wardrobe and drawer space. The bed was really... More 

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Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor, and I am happy to learn that you enjoyed our service and facilities very much. Four floors of our guestrooms are designated as smoking floors, and we will continuously enforce the non-smoking policy to ensure guests expectations are met and exceeded. I look forward very much to welcoming you back... More 

Blackpool, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 17, 2014

I stayed here for 5 nights and i was more than satisfied with my stay. The staff are lovely and really helpful. The rooms are beautiful and the bed is so soft. The bathroom has everything you need and more, with shaving kit, sewing kit, comb, toothbrush and toothpaste provided. Which is great if you want to travel light. It... More 

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Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear guest, I am indeed thrilled to read your compliments and learn that you are extremely satisfied with your stay. Thank you for the encouragement to the ladies and gentlemen whose highest mission is to provide the genuine care and comfort with our guests, and I look forward to welcoming you back soon. More 

New Delhi, India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 11, 2014

However, would have liked a little more oomph from this brand. Service staff exceptional, all english speaking and probably among the best in Asia. All friendly, familiar and treat you like long term guests. In property food may be a bit of a challenge...however there are several exquisite Chinese and Continental options near at hand. Exquisite budget as well as... More 

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Ryan T, Rooms Division Manager at The Portman Ritz-Carlton Shanghai, responded to this review

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to... More 

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Additional Information about The Portman Ritz-Carlton Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Portman Ritz-Carlton Shanghai 5*
Number of rooms: 610
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#26 Romantic Hotel in Shanghai
#42 Business Hotel in Shanghai
#42 Luxury Hotel in Shanghai
#49 Family Hotel in Shanghai
#298 Best Value Hotel in Shanghai

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