The Ritz Carlton hotels just exemplify great service. I have stayed for business twice now at this hotel and the reception is always amazing. There is a staff member waiting to pick you up at the airport and then when you arrive they are waiting and take you directly to your room to check in (no front desk waiting). This... more

I've stayed at the Portman Ritz Carlton before while visiting Shanghai and had the opportunity to stay there again this month after a break of about 6 years. While there's been a distinct improvement in the rooms, there's been a distinct drop in the service levels. At check in, the staff attempted to shoe horn me into a twin room... more

Use this hotel regularly as it is located near my office. High standards of staff service, rooms good size, and usual business services available. secure. Near restaurants of various styles and price levels, convenient for business district. Drive from or to Pudong airport can he hair raising. more

Service is typical of China, which is not that great compared with other Asian countries where hotel service is among the best in the world. Restaurant food is ok, but not great. The complex has everything, including a starbucks, HSBC, Paul's French bakery/ restaurant, pool, etc. However, with all the new hotels in the major Chinese cities, this one is... more

Pros - Great Location - Great public areas - Rooms were finally renovated - Still the best breakfast Cons - Hate the new colors - Service is nice, but nothing spectacular I've stayed here several times over the years for work. So I've seen its many sides throughout the years. The hotel was recently renovated and that's the good news.... more

Overall, this hotel offers a luxurious experience at a competitive price. While the property is compact, it still manages to have almost everything a business or pleasure traveller would want. While some might argue that you won't get a true local flavor by staying here, the relative calm and order of this property will quickly make up for it. Finally,... more

Since being renovated, hotel rooms are very nice. They are spacious, with a fabulous bathroom. We stayed on the Club Floor. The lounge was great, with wonderful views. Food was tasty in lounge and in Cafe. more

I stayed at the Portman while on business with a large group. The Portman was extremely comfortable, as you would expect from a Ritz Carlton. The beds gave us great sleep after long days! The rooms and bathrooms are extremely large which is always nice. The hotel itself is in a Western business park with everything from Starbucks to California... more

Lobby Lounge has great teas, perfect for the afternoon. Great atmosphere. Comfortable. A new favorite place for afternoon tea. Would definitely recommend friends! more