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Regal International East Asia Hotel

#75 of 3,974 Hotels in Shanghai
Certificate of Excellence
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No.516 Hengshan Road, Shanghai 200030, China
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243 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (243)
  • Mar-May only
    (67)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (52)
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London, United Kingdom
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is pleasantly furnished but is let down by the service in both the restaurant and the bar. The restaurant staff were not attentive and the cook in charge of the 'egg cooking facility' tried to fob one off with the eggs already cooked and cooling, and only when pressed did he reluctantly cook fresh one to order. The... More 

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chester
Level Contributor
148 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is modern, friendly and rooms are spotless and well maintained; particularly for China compared to other hotels we used on the China tour. 10 min walk to 2 different metro stations for easy access to other areas of Shanghai. Breakfast had a very wide selection of English and Chinese choices. Under 200 yen for a taxi to the... More 

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Marilyn L, 经理 at Regal International East Asia Hotel, responded to this review

Dear Chchester, Thank you for staying with us and leaving your valuable comment. We are glad to know that you were satisfied with our rooms, location, breakfast as well as the convenience applies to the wi-fi connection. As one of the luxurious 5-star hotels in Shanghai, we are aiming at providing comfortable rooms with fully equipped facilities and best services... More 

Beijing
1 review
4 of 5 stars Reviewed 2 weeks ago

Wish the front desk was more forthright with the differences between old and renovated rooms! Breakfast has fair selections and the service is most efficient, yet not terribly friendly though! A bit impersonal!

Review collected in partnership with this hotel

Was this review helpful? Yes
Marilyn L, Manager at Regal International East Asia Hotel, responded to this review

Dear Ivy T, Thank you for staying with us and leaving your valuable comment. We have noted your advices and your feedback is critically important to us. Meanwhile, it is very considerate for the room tips that you have shared with other readers. If you have chance to visit us another time, please feel free to tell our front office... More 

Dubai, United Arab Emirates
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's a beautiful hotel. Big spacious lobby . Delicious food. Friendly staff. Rooms are clean and comfortable. Good wifi I stayed for 1 night only. I tried the buffet it wS really good. Hotel is a walking distance to some nice bars and pubs Rooms are average.

Was this review helpful? Yes
Daniel P, General Manager at Regal International East Asia Hotel, responded to this review

Dear EWS14, Greetings from Regal International East Asia Hotel. Thank you very much for spending time to leave us comments and we are pleased to know that our food, service, as well as our hotel environment have left a good impression on you. It is our responsibility to provide the business travelers like you with our best service, fine tasty... More 

Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

They just don't understand customer service. I decided to stay there because you get access to tennis courts. Getting Internet rate from their website was difficult due to WiFi was not available in the lobby unless you had a local number. I phoned reservation and they said I had to book online to get the same rate. After some time... More 

Was this review helpful? Yes
Daniel P, General Manager at Regal International East Asia Hotel, responded to this review

Dear TennisLoveForty, Greetings from Regal International East Asia Hotel. We regret to hear that you were dissatisfied during your stay and thank you for sharing your honest feedback with us. Your detailed and specific areas of concern are most important to us to further improve our service delivery. All your comments have been used to further train our staff so... More 

Bath, United Kingdom
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 17, 2015

My first time in China and I wasn't disappoint with the quality of this hotel. I had a pleasant surprise on arrival where I had my room upgraded. The room I stayed in was on the forth floor and was really good. The room was clean, comfortable and to a high specification. The beds was comfortable and the cleaning was... More 

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Marilyn L, Manager at Regal International East Asia Hotel, responded to this review

Dear jimandkaz63, Thank you for staying with us and leaving a valuable comment. We are glad to know that you liked our food, rooms, as well as location. Our hotel is ideally located on the oriental “Champs-Elysees”, the laudatory name of Hengshan Road and it is close to the famous commercial and leisure centre - Xu Jia Hui and Huai... More 

Australia
1 review
5 of 5 stars Reviewed May 15, 2015

well what can i say i have just been shown how to join trip advisor so i can let people no about this hotel as a tell everyone about it. our buisnes is based in Australia and import from china . i had many years of staying in so called 5 star hotels in shangahi until i came across the... More 

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Marilyn L, Manager at Regal International East Asia Hotel, responded to this review

Dear johnL3765WV, Thank you for choosing our hotel as the destination of your business trip every time, we appreciate that you are leaving such valuable comment to us. As one of the luxurious 5-star hotels in Shanghai, we provide comfortable rooms with fully equipped facilities, wide selection of cuisines and best services to our guests. It is our honour to... More 

Jerusalem, Israel
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 23, 2015

I enjoyed my stay. The staff were very helpful and the location was great - at the center of the French concession close to shopping and restaurants. A good breakfast to fit all tastes. Close to Hongqio airport and train station.

Was this review helpful? Yes
Marilyn L, Manager at Regal International East Asia Hotel, responded to this review

Dear Elad T, Thank you for staying with us and leaving a valuable comment. We are glad to know that you were satisfied with our location and food. Our hotel is ideally located on the oriental “Champs-Elysees”, the laudatory name of Hengshan Road, close to the famous commercial and leisure centre - Xu Jia Hui and Huai Hai Road, where... More 

Edinburgh
Level Contributor
61 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed April 21, 2015

When in Shanghai, I always stay here, as they remember me with a warm welcome and make me feel 'at home'. Even although I reviewed this hotel before, it is worth another one for my recent stay in April 2015. There is everything I could possibly require for business and relaxation, with fantastically comfortable beds and a delicious, comprehensive breakfast... More 

Was this review helpful? Yes
Marilyn L, Manager at Regal International East Asia Hotel, responded to this review

Dear EdinburghSky, Thank you for staying with us again and we do appreciate your consistent support! It is very kind of you to spend your time and leave such valuable comment. We are glad to know that you were satisfied with our room, service as well as breakfast. As one of the luxurious 5-star hotels in Shanghai, we are aiming... More 

Hong Kong, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 19, 2015

Great hotel - well located and good facilities....the internet only really works in the morning though! Breakfast was included in my rate and was pretty good. They will organise transport from and to the airport if you ask.

Review collected in partnership with this hotel

Was this review helpful? Yes
Marilyn L, Manager at Regal International East Asia Hotel, responded to this review

Dear rogerwp, Thank you for staying with us and leaving a valuable comment. We are glad to know that you were satisfied with our location and facilities, as well as breakfast. As one of the luxurious 5-star hotels in Shanghai, we provide comfortable rooms with fully equipped facilities and best services to our guests. Meanwhile, we have already conveyed your... More 

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