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Four Seasons Hotel Shanghai

#45 of 3,974 Hotels in Shanghai
Certificate of Excellence
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No.500 Weihai Road, Shanghai 021, China
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Four Seasons Hotel Shanghai
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680 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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    (197)
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Shanghai, China
1 review
5 of 5 stars Reviewed 1 week ago

an awesome experience for this stay. the friendly staff, the good facility, the convenient location. it is easy to find a dine place around the hotel. 10 minutes walk to East Nanjing Road. but at the same time, it is a bit far to the nearest MRT station.

Was this review helpful? Yes
FourSeasons_Shanghai, Hotel Manager at Four Seasons Hotel Shanghai, responded to this review

Dear JasperY, Thank you for choosing the Four Seasons Shanghai for your recent stay in Shanghai. We really appreciate your kind remarks and for taking the time to review us on the Trip Advisor. It was a great pleasure to read your awesome experience, friendly staff and good facilities during your stay with us. Our people put a lot of... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed on the 9th floor of this hotel for six nights during a recent business trip. The first two nights were in a room with a constant yet arrhythmic beeping coming from god-knows-where that I eventually deduced was caused by some nearby electronic signal's being interrupted by the incessant din of 24-hour power-tool construction across the street. When I... More 

Was this review helpful? Yes
FourSeasons_Shanghai, Hotel Manager at Four Seasons Hotel Shanghai, responded to this review

Dear Wonderingcloud9, Thank you very much for choosing to stay with us during your trip to Shanghai. We thank you for taking the valuable time to review us on TripAdvisor. As you know our trademark at Four Seasons Hotels and Resorts is excellence in service, attention to detail and we appreciate you letting us know of these oversights. Rest assured... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

For a short break in Shanghai conveniant location. Delivers what you expect from a Four Seasons Hotel.The staff was always friendly and Concierge really topped our expectations in his capabilities.Breakfast is an experience, you should not miss.

Was this review helpful? Yes
FourSeasons_Shanghai, Hotel Manager at Four Seasons Hotel Shanghai, responded to this review

Dear Herbert G, Thank you very much for taking the time to share your valuable feedback regarding your stay at the Four Seasons Shanghai. We are delighted to read that you were very satisfied with your stay and that you were pleased with the services provided to you by our friendly staff. Whatever success we achieve in meeting the needs... More 

5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Four Seasons Hotel - Pudong for a week and the staff was incredible. The hotel is beautiful but the service that the staff provided took it to the next level. Our every need was handled with poise and a smile. The staff at the Four Seasons made our stay very special and we highly recommend staying... More 

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Hong Kong, China
1 review
4 of 5 stars Reviewed 2 weeks ago

The staff were great! Location is good if you takes by MTR, it is just 5 minutes walks. Room was clean and tidy, spacous washroom. However the choice of breakfast is limited, if this is not your concerns, this is a great choice!

Was this review helpful? Yes
FourSeasons_Shanghai, Hotel Manager at Four Seasons Hotel Shanghai, responded to this review

Dear Elkecheung, Thank you very much for taking time to share your feedback regarding your visit to the Four Seasons Hotel Shanghai. We are delighted to read that you were very satisfied with your stay, in particular our great staff, convenient location and spacious guest rooms. Whatever success we achieve in meeting the needs of our guests is entirely due... More 

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 2 weeks ago

Traveling for business I got upgraded to a suite. The best hotel room I have had in a long long time. Spacious and very high spec. Friendly Staff and more than happy to help organise taxis, reservations and tips etc.

Was this review helpful? Yes
FourSeasons_Shanghai, Hotel Manager at Four Seasons Hotel Shanghai, responded to this review

Dear Assims2256, Thank you very much for taking the time to post your recent review on TripAdvisor following your stay with us. I will certainly share your generous remarks and delighted to read you enjoyed the upgrade into a higher category. Also very glad to read our staff are always friendly and helpful. We look forward to welcoming you back... More 

Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

I spend 200 days a year on the road, much of which is in China. I've stayed at many hotels in Shanghai and throughout China, and this particular Four Seasons stands alone. It is easy to find a brand new hotel in Shanghai, but you will be hard pressed to find one like this that marries top of the line... More 

Was this review helpful? Yes
FourSeasons_Shanghai, Hotel Manager at Four Seasons Hotel Shanghai, responded to this review

Dear Dan W, Thank you very much for choosing to stay with us during your trip to Shanghai. We thank you for taking the valuable time to review us on TripAdvisor. We appreciate your kind remarks about our helpful staff, excellent facilities and fantastic guest rooms. I look forward to share your kind remarks with our excellent team. Please contact... More 

Hong Kong, China
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel overall with all the things you expect of such standards. Staff is indeed very attentive, smiling and helpful. Beautiful lobby and restaurant presentation. Room area is ample. Nonetheless aging facilities/room design and small style/decoration mismatches mitigates the crisp and wow expected from such address. Recommended if price and location is right for you.

Was this review helpful? Yes
FourSeasons_Shanghai, Hotel Manager at Four Seasons Hotel Shanghai, responded to this review

Dear Thrill_Advisor, Thank you for choosing to stay with us for your recent trip to Shanghai. We really appreciate you for taking the time to review us on TripAdvisor. We are delighted to read your kind remarks about our great staff, beautiful lobby and restaurant as well as the spacious room. We have also taken a note of your comments... More 

State of Sao Paulo
2 reviews
5 of 5 stars Reviewed 4 weeks ago

As an usual business traveler, I hardly have the time to use all the facilities the hotels provides us with. This time I was able to use not only the gym, but the indoor pools, which was great. Having an unusual spare time in agenda, I was able to use the bathtub, which to my surprise was ready for a... More 

Was this review helpful? Yes
FourSeasons_Shanghai, Hotel Manager at Four Seasons Hotel Shanghai, responded to this review

Dear ReinaldoMa, Thank you very much for choosing to stay with us during your recent trip to Shanghai. I really appreciate you taking the time to review and rate us on Trip Advisor. I am delighted to learn that we have met your expectations with our gym and pool facilities as well as in room amenities. Everything we do and... More 

Cambridge, Massachusetts
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

For me a city property must have a great location. Although In Shanghai, the Bund gets all of the attention and it sports some excellent hotels, but this Four Seasons trumps them all. You can walk to People's Park and to the shopping centers that the locals go to so its not tourists only all of the time. And as... More 

Was this review helpful? Yes
FourSeasons_Shanghai, Hotel Manager at Four Seasons Hotel Shanghai, responded to this review

Dear TravelExpertMA, Thank you for choosing the Four Seasons Shanghai for your recent stay in Shanghai. We thank you for taking the valuable time to review us on TripAdvisor. It was a great pleasure to read your kind comments about our rooms, delicious breakfast buffet, pool and SPA facilities, impeccable staff and service plus our excellent location in the heart... More 

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