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All 3,741 Shanghai hotels

Sheraton Shanghai Hongqiao Hotel

4.5 of 5 Hotel   |   No.5 Zunyi South Road, Changning District, Shanghai 200336, China (Hongqiao)
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Sheraton Shanghai Hongqiao Hotel
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74%
Ranked #124 of 3,741 hotels in Shanghai
A recent review
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517 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Gold with SPG lost me; no perks for Gold members but stayed here July 29 Very handy to Hongqiao Airport but other side of town if you are looking for proximity to Pudong Airport Pros: Classic, comfortable bed Quiet Next to Wal-Mart Shanghai Offices Opposite Starbucks and Costa Coffee :) Cons: A ways from the "usual" tourist places Older rooms... More

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Milan, Italy
1 review
5 of 5 stars Reviewed 1 week ago

When I travel to Shanghai I usually pick the Okura Garden in downtown. This time though I had to go to a different zone, and Sheraton looked to be the right solution. And it was so: the rooms are comfortable, if a bit outdated, but the service quality is really high. Especially the Reception team has been amazing. Always proactive... More

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Francesco R, Thank you for giving us a full score and for taking the time to share you feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our service. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make... More

2 reviews
2 of 5 stars Reviewed 1 week ago

I stayed here from July 4th til July 8th. Sheraton is always a nice play to stay and so did Hongqiao location. But something bizarre happened. On the first day after I used cosmetics and went out for a lunch with friends, two of my cosmetics were missing. Then my friend who spoke fluent Chinese complained and got an answer... More

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SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Sally H, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your feedback on your stay with us. The whole team and I are disappointed to hear that your cosmetics were missing during your stay. We would also like to apologize for that. I would greatly appreciate if you would contact me directly... More

Shanghai, China
1 review
5 of 5 stars Reviewed 1 week ago

I am frequent traveler, and I choose to stay at this hotel for many reasons; when I check-in, I feel the very friendly attitude of the reception and concierge staff . I think they enjoy their work and they extend their good feeling to the guests. last time I checked in, I was welcomed by the Assistant Manager Ms. Juliet... More

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Mahmoud S, Thank you for giving us a full score and for taking the time to share you feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our service. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make... More

Singapore, Singapore
Contributor
14 reviews 14 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed here for 3 nights recently and love the location with easy access to many restaurants nearby. The rooms whilst old was clean and well maintained and the service staff are always friendly. The Italian restaurant on the 27th floor was also good. This is definitely a recommended hotel in the area.

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear kirikuru, Thanks for taking the time to share your feedback on your recent stay with us. Both the team and I are delighted to know that you really enjoyed your stay at Sheraton Shanghai Hongqiao Hotel. we are glad to hear that you like the location and the friendly staff provided. We look forward to serving you again in... More

Orlando, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

This Hotel, I have repeatedly stayed in when in Shanghai. This time I brought my friend and he likes it too. Staff are friendly and this time Eric at the reception was good as well as Juliet. The place offers good rooms with good service, quality food, staff and has a five star quality at a good convenient location. I... More

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SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Richard M, Thank you very much for taking the time to send such a nice Tripadvisor review following your stay with us. The team and I are thrill that you enjoyed your stay with us and appreciated our service. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to... More

Vienna, Austria
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 21, 2014

We stayed at Sheraton Hongqiao for 2 nights. We booked a suite. Check in was friendly and helpful. The suite was worn. Floor and bathroom dirty. The Japanese restaurant in terms of food quality bad. Only the concierge staff was good. This was maybe 10 years ago a Sheraton. Now its a *** star hotel. We will for sure not... More

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SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear lackahderfla, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your feedback on your stay with us. The whole team and I are disappointed to hear that your experience had not been a most fulfilling one and truly apologize for the shortfalls during your stay. Your unsatisfactory Japanese food has been brought up... More

Campbell, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014

Enjoyed a two nights stay at Sheraton Shanghai HongQiao Very clean with comfy bed and pillows Roomy too. The staff is very friendly and helpful. I asked for a power adapter and it was sent to my room in 2 minutes - later I found that the working desk is already equipped with two outlets. The gym is one of... More

Was this review helpful? Yes 1
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Guang Z, Thank you for taking the time to share your feedback with us. It is delighted for the whole team and I to hear that you enjoyed the stay at Sheraton Shanghai Hongqiao Hotel as well as appreciating our gym and swimming pool. Do please feel free to let us know if we can be of any assistance... More

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 16, 2014

I stayed in this hotel several times. I really appreciate the service. All the staff, no matter at the check in counter, in the resturant or in the lobby, all the staff are friendly, polite, helpful and professional. On the downside, the furnishing is a bit old school. From the fixture in the washroom you can tell the design is... More

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Warren N, Thank you very much for this kind review of Sheraton Shanghai Hongqiao Hotel. We are most grateful about your appreciation of our high level of service. My colleagues and I look forward to the immense pleasure of welcoming you back to Sheraton Shanghai Hongqiao Hotel in the not too distant future. More

Surrey, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 11, 2014

This deserves to be five stars with its impressive lobby, (reasonably) attentive service and lovely, well apportioned bedrooms that ooze upmarket character - a welcome change from the rather sterile rooms more commonly found. The complimentary cookies box was a good touch. The bed was especially inviting and I enjoyed a good sleep. The downside was the breakfast buffet which... More

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Simon C, Thank you for taking the time to share your generous feedback from your recent stay with us. I am honored to be your hotel of choice in Shanghai! We will do rigorous training in place to prevent the situation that you describe. We would appreciate the opportunity to connect with you and better understand. We hope that... More

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Additional Information about Sheraton Shanghai Hongqiao Hotel

Address: No.5 Zunyi South Road, Changning District, Shanghai 200336, China
Location: China > Shanghai > Hongqiao
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Shanghai Hongqiao Hotel 4.5*
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Also Known As:
Sheraton Shanghai
Shanghai Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#50 Spa Hotel in Shanghai #96 Business Hotel in Shanghai #107 Luxury Hotel in Shanghai #307 Best Value Hotel in Shanghai
Hotel Class
Official Description (provided by the hotel)
With a prime location in Hongqiao,the Sheraton Shanghai Hongqiao Hotel is ideally situated amidst the corporate business and consulate district as werll as two large exhibition centers:INTEX and Shanghai Mart.You will be greeted by friendly staff and the warm ambience,brought on by the refreshing Sheraton scent and the glittering chandeliers combined with exquisite oriental art pieces. ... more   less 
Number of rooms
587

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