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Sheraton Shanghai Hongqiao Hotel

No.5 Zunyi South Road, Changning District, Shanghai 200336, China
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Sheraton Shanghai Hongqiao Hotel
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Sheraton Shanghai Hongqiao Hotel
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595 reviews from our community

Traveler rating
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    249
    121
    28
    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Philadelphia, Pennsylvania
Contributor
20 reviews 20 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is my home away from home when I travel to Shanghai and always stay there. the staff are exceptional. Everyone is friendly and service is super. I would like to thank Ms. Juliette Zhu who is always professional and helpful. The hotel is near the subway. There is a very nice park across the hotel.

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Treviso, Italy
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very good business Hotel, excellent staff, very comfortable room fully equipped. tried also room service and the food was more than accetable. 20 min by taxi from Hongqiao airport (not int teh rush hours!) and near business center and shopping mall.

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SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear monica g, Thank you very much for this magnificent review of Sheraton Shanghai Hongqiao Hotel. We are most grateful about your appreciation of our location and excellent staff. Meanwhile, we very much look forward to welcoming you back to our hotel. More 

Johannesburg, Gauteng, South Africa
Contributor
18 reviews 18 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 4 nights at this hotel recently. Hotel is beautifully appointed with clean and comfortable rooms. Restaurants were excellent with a good variety of food. Hotel is close to shops and Hongqiao airport.

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SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Liz d, Thank you for giving us a full score and for taking the time to share you feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our food. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make... More 

Downers Grove, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

As a regular biz traveler I have a reasonable expectation for an international hotel. For years I've stayed next door at the Renaissance Yangtze which always exceeded expectations. Assumed a Sheraton next door would be close....not so. While rooms were generally clean, public areas in lobby were often smokey. Many or even most of the staff spoke poor English. The... More 

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SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear ChrisTravelPro, Thanks for taking the time to share your feedback on your recent stay experience with us. It is disappointed for us to learn that the smokey public areas failed to fulfill your expectation. Your valuable feedback is essential for our improvements. We hope that the incident will not deter you from staying with us again and look forward... More 

Ghent, Belgium
Top Contributor
66 reviews 66 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in this hotel several times and have never been disappointed. The rooms offer all necessary comfort. Personally, I xould like to see a bathroom with a walk-in shower and not a both with a curtain, not in a five-star. Professional staff. There are several restaurants, and a small meal in the bar is possible till quite late in the... More 

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SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear J0han1969, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your wonderful feedback with us. We are glad to know that you enjoyed your stay and appreciate our professional staff. Rest assured we are eager to welcome you back on your next Shanghai visit. Do feel free to let us know how we... More 

Liaoning
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Back my old place after almost 6 months due to my task changes...One thing i like most is people here all know me and really look after my stay here. The reception manager is really sweet and remind me to make future bookings a bit earlier as the whole city will be busy during show time in March and April... More 

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SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear ZX L, Thank you for giving us a full score and for taking the time to share you feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our service. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make... More 

Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 19, 2015

Hello ı state dün this hotel ın january for busınes its a really nice hotel süper clean and very friendly staff .. Also hotel breakfast is bey nice ı would highly recommend the place .. Its also close to the shoppıng malls and close by to Starbucks ..

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SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Cananferah, I am very happy that you enjoyed your overall stay in January and appreciate the effort in posting your comments on Tripadvisor. The team and I are thrill that you enjoyed your stay with us. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay... More 

Singapore, null, Singapore
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 19, 2015

When visiting the Shanghai office I always stay at this hotel because it is close to the office and airport. The Breakfast is good but the cheeseburgers for room service need improvement. Not the best quality of beef is used. Staff is helpful.

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SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Jerry D, Thank you very much for choosing to stay at Sheraton Shanghai Hongqiao Hotel and for taking the time to share your stay experience with us. We are delighted to know that you appreciated our staff and breakfast. We look forward to welcoming you back again. Do let us know if we can be of any assistance to... More 

Shanghai, China
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 12, 2015

We stayed in this hotel in August. Rooms could use some renovation. We had access to the lounge, they served good selection of food, drinks. I was there before they started to put wine outside, they put red out, so I asked for white and they said I still have to wait 10 more minutes until the happy hour started.... More 

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SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Barbora P, Thank you for taking the time to share your feedback regarding to your stay at Sheraton Shanghai Hongqiao Hotel. I am truly delighted to hear that you enjoyed the stay with us. We apologize for the inconvenience caused by the Sheraton Club Lounge problem. Thanks for your understanding. We do hope to be of service to you... More 

Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 9, 2015 via mobile

I stay here on my trip to Shanghai as it was within walking distance to my work place. My problem with w place is the strong smell of cigarette smoke in the room even on a non - smoking floor. The limited number of power point is not friendly to travelers with multiple devices to plug in. I would have... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear kirikuru, Thank you for taking the time to share your feedback regarding to your stay at Sheraton Shanghai Hongqiao Hotel. We apologize for the inconvenience caused by the limited number of power point. Thanks for your understanding. We do hope to be of service to you again and look forward to welcoming you back to Sheraton Shanghai Hongqiao Hotel.... More 

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