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Sheraton Shanghai Hongqiao Hotel

#141 of 4,068 Hotels in Shanghai
Certificate of Excellence
No.5 Zunyi South Road, Changning District, Shanghai 200336, China
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Sheraton Shanghai Hongqiao Hotel
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679 Reviews from our TripAdvisor Community

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Hong Kong, China
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As some of the other reviews have noticed this is an aging property but if you are flying or taking the train to the Hongqiao stations you can't go wrong here. Staying here in middle January 2016 the hotel was absolute full capacity which is a testament to its popularity. The room furnishings and decor are aging but these did... More 

Helpful?
Thank Wisconsin_Cobber
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Wisconsin_Cobber, Thank you for taking the time to share your feedback regarding to your stay at Sheraton Shanghai Hongqiao Hotel. I am truly delighted to hear that you appreciate our front desk service the stay with us. We apologize for the inconvenience caused by the traffic. Thanks for your understanding. We do hope to be of service to you... More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I'm an SPG gold member and I wanted to try a few SPG of the hotels in Shanghai, this happens to be the worst one of my trip. The lobby is quite nice, but dated. The rooms were small and the bathroom was 1990s. Breakfast buffet, wasn't very good. The only thing going for this hotel is the fact that... More 

Helpful?
Thank Nathan L
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Nathan L, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to... More 

National Capital Territory of Delhi, India
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Amazing but a retrofitted a bit old hotel. But close to airport and popular office area. Have lots of local market and big shopping malls nearby. Also is near to city metro area which can take you downtown. Staff at the reception area is very helpful. they offered free Wifi under some on going promotion.Lots of nice eating joints near... More 

Helpful?
Thank JKUYM
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear JKUYM, Thank you for taking the time to share your fantastic feedback from your recent experience at Sheraton Shanghai Hongqiao Hotel. We are delighted to learn about your appreciation of our reception service and hotel delicious food. We look forward to welcoming you back to our hotel for another fantastic experience. Wishing you safe travels. More 

Singapore, Singapore
Level Contributor
66 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed December 29, 2015

The Deluxe Suite I was upgraded to consists of 2 rooms with a connecting door. 1 room had the living room while the other was the bedroom. Hotel is close to the Hongqiao Railway station. The hotel has been around for sometime so I hope they will renovate it soon.

Helpful?
Thank lcpteck
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear lcpteck, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your feedback with us. We appreciate you for sharing your thoughts and for letting us know of your personal preferences. Wishing you safe travels and stay well. More 

Shanghai, China
Level Contributor
228 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
1 of 5 stars Reviewed December 24, 2015 via mobile

If you are looking for a hotel with good service clean rooms comfortable bed and good shower this is NOT the hotel you should pick. I arrived at this hotel at about 730 pm there was no line at check in but it took them 30 minutes to check me it and the word so sorry said again and again... More 

Helpful?
Thank Mashgiach
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Mashgiach, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Montreal, Canada
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed December 21, 2015

Let's start with the good: nice hotel, conveniently placed (when you do not work far), overall nice staff. I was automatically upgraded to the higher floors on my arrival due to my Platinum SPG status, so the room was quite nice, bathroom as well although the bathtub needed some serious refurbishing! Breakfast and "happy hours" at the 27th floor are... More 

Helpful?
Thank KiwixWilson
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear KiwixWilson, Thank you for your feedback and valuable insights.I am truly delighted to hear that you enjoyed the stay with us. We apologize for the inconvenience caused by the restaurant bill problem. Thanks for your understanding. We do hope to be of service to you again and look forward to welcoming you back to Sheraton Shanghai Hongqiao Hotel. Please... More 

Singapore, null, Singapore
Level Contributor
62 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed December 19, 2015

Most of my Shanghai office visits are with stays at this hotel, This was a last minure booking so the price was more than twice of what I pay. Thats the game I suppose. As a member i was upgraded which was appreciated. I had breakfast every morning on the 27th floor of my three night stay (2334). The food... More 

Helpful?
Thank Jerry D
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Jerry D, Thank you for your feedback and valuable insights. It is disappointed for us to learn that the shower issue failed to fulfill your expectation. Your valuable feedback is essential for our improvements. We hope that the incident will not deter you from staying with us again and look forward to welcoming you back. More 

toronto
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 13, 2015

Good staff ,clean room and very quit. On 2 separate rooms Wiffi very poor and the are has insane traffic ,impossible to get around by taxi. The ugly was the rooms are very hot and bathrooms need a serious upgrade. I would not go back due to the travel time from the international airport. On a Thursday night it took... More 

Helpful?
Thank charlesmap
SheratonShanghai_HQ, Online Distribution Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear charlesmap, Thank you very much for choosing to stay at Sheraton Shanghai Hongqiao Hotel and for taking the time to share your stay experience with us. We appreciate you for sharing your thoughts and for letting us know of your personal preferences. We apologize for the inconvenience caused by the Wifi problem. Thanks for your understanding. We do hope... More 

Avissawella, Sri Lanka
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 4, 2015

Stayed one night in this hotel. Rooms are nicely decorated and clean. This hotel is conveniently located to some shopping malls. Breakfast is excellent with many western choices. hotel supports to get city taxis for travelling to airport on a pre agreed rate (this is really useful when dealing with Chinese taxis.

Helpful?
Thank thilan c
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear thilan c, Thank you for giving us a full score and for taking the time to share you feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our room decoration and location. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another... More 

Kolkata
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 2, 2015

This hotel is one of the best in Shanghai , conveniently located and great view around.Great rooms, service and breakfast.Its beautiful setting and architecture makes a great stay experience.Being a business trip, didnt have enough time to complain. Breakfast spread is really really good.

Helpful?
Thank jaydipdatta
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear jaydipdatta, I am very happy that you enjoyed your overall stay in March and appreciate the effort in posting your comments on Tripadvisor. We are delighted to learn about your appreciation of our convenient location and breakfast. We look forward to welcoming you back to our hotel for another fantastic experience. More 

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Staying in Gubei / Hongqiao / Minhang

Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
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