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All 3,560 Shanghai hotels

Sheraton Shanghai Hongqiao Hotel

4.5 of 5 Hotel   |   No.5 Zunyi South Road, Changning District, Shanghai 200336, China (Hongqiao)
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Sheraton Shanghai Hongqiao Hotel
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74%
Ranked #137 of 3,560 hotels in Shanghai
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 6 days ago
c0nferenceguru London, United Kingdom
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476 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • English first
  • French first
  • German first
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English first
London, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Held an event at this hotel. The rooms are good and do the job, but nothing special. The breakfast buffet is really good. The meeting space was good and the service at the hotel was good throughout. I wouldn't say this is anything amazing, but it is good value for money.

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Chicago,Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

I regularly use this hotel for business trips when in Shanghai. I know many of the staff members by name and with good reason. They are always happy to greet their guests and provide personalized service. The concierges help me to learn Chinese. One of the managers even once lent me his personal coat for the day. They respect my... More

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SheraonShanghai_HQ, Online Specialist at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Yitzkohn, Thank you for sharing your pleasant stay experience with us at Sheraton Shanghai Hongqiao Hotel. We are glad to know that our staff and services help to create a comfortable stay for you. Sincerely welcome you back with us to another pleasurable experience! More

Irvine, California
Top Contributor
85 reviews 85 reviews
54 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Sheraton feels like a above-average one. The hard products are nice, like the room, the bed, the lobby, the elevators, and etc. Location-wise, it is far from the interesting things in Shanghai, but is quite close to Hongqiao Airport. However, front desk could do a better job. While checking in, I was told my cash-point stay would not earn... More

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SheraonShanghai_HQ, Online Specialist at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear zyxlsy, Thank you for sharing your pleasant stay experience with us at Sheraton Shanghai Hongqiao Hotel. We are glad to know that our staff and services help to create a comfortable stay for you. However, your feedback about time-consuming check-out process is delivered to Front Office. We would arrange more staff to meet with the needs of guests if... More

London, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pretty dreadful really. Stayed here twice now and the rooms are dated in a really bad way. Public areas are fine but very misleading. Wifi is expensive and insufferably slow. A real shame and let's the Starwood Group down.

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SheraonShanghai_HQ, Online Specialist at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Killian O, Thank you for staying with us at Sheraton Shanghai Hongqiao Hotel. We are sorry to learn that Internet Services are not well-functioned during your stay. Your precious feedback has already been delivered to related department to fix the problem as soon as possible. Also, we would take hotel renovation into future consideration. Again, please accept our deepest... More

Bangalore, India
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

Great location...quiet....typically delightful Sheraton hospitality!! Large spacious rooms with all the aminities. Drop-to-sleep-in-an-instant KING bed. The rooms come with a DVD player so if you don't care for the TV, you can bring your own videos and enjoy. The restauran is very good indeed. Priced a bit expensive but ....good food

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SheraonShanghai_HQ, Online Specialist at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Deepak2811, Thank you for sharing your pleasant stay experience with us at Sheraton Shanghai Hongqiao Hotel. We are glad to know that our staff and services help to create a comfortable stay for you. Sincerely welcome you back with us to another pleasurable experience! More

Hong Kong, China
1 review
4 of 5 stars Reviewed March 4, 2014

My smart choice for business trip last week. It just took me 5 minutes to download a movie in the room. So Wonderful experience on Internet surf! Hotel is located in main downtown. Subway is a short walk, and easy to go anywhere. Quite worth the value than other same-level hotels. I will choose here next time,very peaceful and warm... More

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SheraonShanghai_HQ, Online Specialist at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Luyee Z, Thank you for sharing your pleasant stay experience with us at Sheraton Shanghai Hongqiao Hotel. We are glad to know that our staff and services help to create a comfortable stay for you. Our Internet has been bandwidth up to 120MB, which is the newest selling point of our hotel. Sincerely welcome you back with us to... More

Toronto, Ontario
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 2, 2014

Stayed in the Executive Suites here. Did not disappoint. The staff was excellent. I requested a later check out because my flight was much later than the usual check out time. They obliged. Thanks Sheraton. Food was excellent, no complaints. The room was lovely and comfortable. Only used it to sleep as it was a very short trip. Will be... More

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SheraonShanghai_HQ, Online Specialist at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Kestral120, Thank you for sharing your pleasant stay experience with us at Sheraton Shanghai Hongqiao Hotel. We are glad to know that our staff and services help to create a comfortable stay for you. Sincerely welcome you back with us to another pleasurable experience! More

Hudson, Wisconsin
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 22, 2014

I have stayed at this Sheraton several times on business. There has been a definite decrease in quality since my last stay. In particular, I felt that the breakfast buffet/lounge on the 27th floor reduced its offerings significantly. I can eat almost anything, and I had to really hunt for something desirable. In addition, there was not one cleared table... More

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SheraonShanghai_HQ, Online Specialist at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Abbybowwowmom, Thank you for staying with us at Sheraton Shanghai Hongqiao Hotel and sharing your feedback during your stay. We take it very seriously and it would be very nice of you to let us know more detailed about the problems you mentioned in your comment. You may send your stay information to letitia.li@sheraton.com and we will look into... More

Columbia, South Carolina
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 11, 2014

In recent years this has become my hotel of choice in Shanghai. Rate is not bad, close to Hongqiao train / airport, 20 rmb to Puxi. Being a Platinum member most times I receive a nice room. However, as has happened previously The more I stay the worse my service gets. I stopped staying here for a few years then... More

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SheraonShanghai_HQ, Online Specialist at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Toddb62, Thank you for staying with us at Sheraton Shanghai Hongqiao Hotel and sharing your feedback during your stay. We take it very seriously and it would be very nice of you to let us know more detailed about the problems you mentioned in your comment. You may send your stay information to letitia.li@sheraton.com and we will look into... More

Hong Kong, China
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 24, 2014

Agree with most of the comments saying that this hotel needs a deep renovation! The service is not too bad however the staff doesn't speak English at all! This is so annoying especially when you try to order something to the room service! I believe the management should assess the staff and train them!

Was this review helpful? Yes
SheraonShanghai_HQ, Online Specialist at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear guest, Thank you for staying with us at Sheraton Shanghai Hongqiao Hotel. Your feedback is being very important to us and we take it quite serious. However we feel sorry for any inconvenience caused by aged facilities and hard ware. In the future, we will take the necessary renovation into our consideration. Meanwhile, in order to create a better... More

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Additional Information about Sheraton Shanghai Hongqiao Hotel

Also Known As:
Sheraton Shanghai
Shanghai Sheraton
Address: No.5 Zunyi South Road, Changning District, Shanghai 200336, China
Location: China > Shanghai > Hongqiao
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#115 Business Hotel in Shanghai
#115 Luxury Hotel in Shanghai
#324 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Shanghai Hongqiao Hotel 4.5*
Official Description (provided by the hotel):
With a prime location in Hongqiao,the Sheraton Shanghai Hongqiao Hotel is ideally situated amidst the corporate business and consulate district as werll as two large exhibition centers:INTEX and Shanghai Mart.You will be greeted by friendly staff and the warm ambience,brought on by the refreshing Sheraton scent and the glittering chandeliers combined with exquisite oriental art pieces. ... more   less 
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