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Sheraton Shanghai Hongqiao Hotel

#126 of 3,987 Hotels in Shanghai
Certificate of Excellence
No.5 Zunyi South Road, Changning District, Shanghai 200336, China
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1 room 1 guest
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Sheraton Shanghai Hongqiao Hotel
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630 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (630)
  • Mar-May only
    (178)
  • Jun-Aug only
    (179)
  • Sep-Nov only
    (147)
  • Dec-Feb only
    (126)
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Sydney, Australia
Level Contributor
90 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hongqaio Sheraton Tired hotel Spend 1 night here, after staying at Hilton Hongqaio, which was a bit of a turn down. Ive stayed at this Sheraton a few years ago and I feel it has become more outdated then it was before. Booking: I made the booking through the Sheraton App and found a very decent rate. High Speed internet... More 

Was this review helpful? Yes
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear vastgotta, Thank you for taking the time to share your feedback regarding to your stay at Sheraton Shanghai Hongqiao Hotel. We apologize for the inconvenience caused by the bathroom. Thanks for your understanding. We do hope to be of service to you again and look forward to welcoming you back to Sheraton Shanghai Hongqiao Hotel. Please do feel free... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed at this property over the weekend at a very reasonable rate booked through a third-party website. Standard Sheraton quality at a central location in Hongqiao, albeit a bit far from the metro system. It was sweltering hot during my stay in Shanghai, and the hotel was an oasis for me to cool down and get some needed rest.... More 

Was this review helpful? Yes
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Kenneth L, Thank you for taking the time to share your feedback with us. It is delighted for the whole team and I to hear that you enjoyed the stay at Sheraton Shanghai Hongqiao Hotel as well as appreciating our location. Sheraton Shanghai Hongqiao Hotel is located in the hongqiao area, very close to the hongqiao airport. Do please... More 

Hong Kong, China
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stay for one night for business in Hongqiao, checkin was slow and only opened two counters at busy hours at night. Waited for almost half an hour for that even for a SPG member. Room was very outdated, i can't imagine are there any hotels I habe stay in recently have "bath-tub only shower". No free internet in-room wi-fi, need... More 

Was this review helpful? Yes
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear edwardc668, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Milan, Italy
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My second time in this hotel and I am very satisfied of my choice and my stay. Room very nice with classical style furniture. Breakfast very good even if the breakfast room was super full. Check-in and check-out very quick, which is not obvious in China. Nothing to complain at all.

Was this review helpful? Yes
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear tomdark2015, Thank you for giving us a full score and for taking the time to share you feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our breakfast. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your... More 

Anhui, China
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

A three nights business stay&the hotel was outstanding.The service is really great. Especially the new staff I first time to see here-EVELYN HU,is really patiently. The room is a little bit old,but is big enough.The bed is luxurious. The breakfast is really have many choice,is amazing. Very highly recommended.If your flight is close to SHA AIR,choose this hotel please.

Was this review helpful? Yes 1
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear RICHARD Y, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your wonderful feedback with us. We are glad to know that you enjoyed your stay and appreciate our attentive staff and convenient location. Rest assured we are eager to welcome you back on your next Shanghai visit. Do feel free to let... More 

Shanghai Region, China
Level Contributor
75 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 19, 2015

The hotel is one of the earliest Sheraton. Hotel on Shanghai and newly refurbished . Great choice of food as I have stayed at all sheraton hotels in shanghai and recommended for business and travel visitor . There are many shopping complexes within walking distance from the hotel

Was this review helpful? Yes
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear teo a, I appreciate you taking the time to write a review on Tripadvisor following your stay at Sheraton Shanghai Hongqiao Hotel. The hotel is located in Honqgiao which is among Shanghai’s fastest growing business districts. Many multinational companies have or are establishing their China headquarters in this part of town. It is also in close proximity to the... More 

Philadelphia, Pennsylvania
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 14, 2015

I always stay at this hotel. The staff are very friendly and helpful. they recognize returning customers. I would specially like to thank Ms. Juliette Zhu, reception manager and ALL the Staff at the Club floor. They recognized me as a returning frequent guest and did their best to make my staf comfortable and memorable. I would highly rcomments this... More 

Was this review helpful? Yes
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Charles T, Thank you for giving us a full score and for taking the time to share you feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our service. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make... More 

Annapolis, MD
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 1, 2015

Been here a number of times, awesome restaurants, food is great, rooms just a little tired but nothing to complain about. However, the tax, 'service' fee and outrageous internet charge means it is enough! So many other choices in the area. No control of thermostat in the rooms! (they let you think you can change the temp, but it is... More 

Was this review helpful? Yes 1
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear tsotsi2, Thanks for taking the time to share your feedback on your recent stay experience with us. It is disappointed for us to learn that the wifi failed to fulfill your expectation. Your valuable feedback is essential for our improvements. We hope that the incident will not deter you from staying with us again and look forward to welcoming... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 22, 2015

The breakfast and bar in the hotel were the highlights. The rooms were average for a hotel in Shanghai if not just a bit small and outdated. The executive lounge on the top floor was lower quality than average. The restaurant on the top floor was very good. The breakfast spread was one of the best I have had...even for... More 

Was this review helpful? Yes
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Neal K, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your wonderful feedback with us. We are glad to know that you enjoyed your stay and appreciate our breakfast. Rest assured we are eager to welcome you back on your next Shanghai visit. Do feel free to let us know how we... More 

San Diego, California
Level Contributor
92 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed June 15, 2015

This is one of very average Sheraton properties that I have stayed in. The service was good but the rooms were very tired looking. In fact, when I entered the room after check-in, the room had such a strong smell of mold that I went back to reception and asked them for another room. The second room did not smell... More 

Was this review helpful? Yes
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Sandeep420, Thank you very much for choosing to stay at Sheraton Shanghai Hongqiao Hotel and for taking the time to share your stay experience with us. We appreciate you for sharing your thoughts and for letting us know of your personal preferences. As we strive to continue improving our services to you, we hope that you could inform with... More 

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Staying in Gubei / Hongqiao / Minhang

Neighborhood Profile
Gubei / Hongqiao / Minhang
West of Shanghai’s better-known business, cultural and entertainment centers, lies an expansive area of residential neighborhoods peppered with lifestyle pockets that have their own unique attractions. The schools have formed pockets of international communities throughout Gubei, Hongqiao and Minhang. Quite a few entertainment and shopping centers have built up over the years to cater to these communities. While living here means you are relatively far away from Shanghai’s usual hot spots, the large parks, spacious homes and proximity to great Japanese and Korean food keep the neighborhoods popular.
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