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Sheraton Shanghai Hongqiao Hotel

4.5 of 5 No.5 Zunyi South Road, Changning District, Shanghai 200336, China
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Sheraton Shanghai Hongqiao Hotel
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Sheraton Shanghai Hongqiao Hotel
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580 reviews from our community

Traveler rating
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    118
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (580)
  • Mar-May only
    (152)
  • Jun-Aug only
    (160)
  • Sep-Nov only
    (147)
  • Dec-Feb only
    (121)
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London, United Kingdom
Top Contributor
56 reviews 56 reviews
14 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Whilst I have nothing but praise for the staff and service, unfortunately the furniture in the rooms is very old-fashioned, there are insufficient power points for the modern traveller whilst the bathroom is a mix of ancient (the over-bath shower is very 1970s) and modern (glass sink/washstand). The Italian and Japanese restaurants are both excellent and the hotel is well-located... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear PeripateticVintage, Thank you very much for choosing to stay at Sheraton Shanghai Hongqiao Hotel and for taking the time to share your stay experience with us. We are delighted to know that you appreciated our staff and service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make... More 

Gold Coast, Queensland, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Was worried about staying here because of the mixed reviews however I was pleasantly surprised. Stayed for a week prior to Christmas and it felt like a home away from home. Yes rooms are older but really comfortable. Nice big bar downstairs where we met each evening was great even with a happy hour!! Breakfast was your usual buffet fare... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Jason M, I am very happy that you enjoyed your overall stay in December and appreciate the effort in posting your comments on Tripadvisor. The team and I are thrill that you enjoyed your stay with us. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and... More 

Ginevra
Top Contributor
133 reviews 133 reviews
40 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Excellent service in this Sheraton Hotel. Everyone is keen to help, with good manners and defintely service oriented. Really, wonderful team. The Hotel is well located, 15 and 30 minutes walking distance from two different metro stations directly linked to the Bund. Rooms are quiet and comfortable, and warm. Furbishment is a bit old fashion and out of the date,... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear d_agva, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your wonderful feedback with us. We are glad to know that you enjoyed your stay and appreciate our service, wonderful team and convenient location. Rest assured we are eager to welcome you back on your next Shanghai visit. Do feel free to let... More 

1 review
1 of 5 stars Reviewed 1 week ago

Customer services, is no good they promised me a sweet they never gave it to me they made mistake they gave my room key the other person I was insulted I was scared two people walked into my room the manager promised me everytime I come to the hotel they will give me a sweet and never kept that promise

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Michigan
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at this hotel a number of times and am always pleased. It is well located and the breakfast buffet is excellent. A number of restaurants within walking distance and Starbucks right across the street.

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Michigaloot, Thank you for taking the time to share your fantastic feedback from your recent experience at Sheraton Shanghai Hongqiao Hotel. We are delighted to know that you had a great stay with us and appreciated our breakfast. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make... More 

Mumbai (Bombay), India
Top Contributor
99 reviews 99 reviews
24 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel staff is extremely friendly and helpful. I visited when the hotel was very busy so the checkin took some time, however the staff was warm enough not to make me feel irritated about the wait. The food was terrific and liked everybit. he price is on the higher side however one cannot complain with the kind of service... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear geet219, Thank you for giving us a full score and for taking the time to share you feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our service. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your... More 

Senior Contributor
30 reviews 30 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I can't understand how this place can survive in a city that has so many great four and five star hotels. The rooms interior is very, very dated and not well maintained - old fashioned furniture, uncomfortable sofas, electric appliances that might have been fancy in the eighties, bathroom looks really old, bathtub wasn't usable has the peg wasn't clogging.... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Limecurry, Thanks for taking the time to share your feedback on your recent stay experience with us. It is disappointed for us to learn that the room interior, sofa, design of bathroom failed to fulfill your expectation. Your valuable feedback is essential for our improvements. We hope that the incident will not deter you from staying with us again... More 

Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is perfect for me to explore ard pudong. I stayed for 2 weeks and overall the service was up to the expectation. However, internet service in the room is chargable. I stayed in many other hotels and almost all are giving free internet in the room for their guests. Other than this, I enjoyed my stay in this... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear foreveyman, I appreciate you taking the time to write a review on Tripadvisor following your stay at Sheraton Shanghai Hongqiao Hotel. We are most grateful about your appreciation of our great room. Meanwhile, we very much look forward to welcoming you back to our hotel. More 

Rotterdam
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Well, this hotel was my first in my first trip to China in 2007. A Hotel-employee picked me up at the airport. Well, pure luxury, it was. Great rooms but internet was still expensive. But, everyting was great. Breakfast, dinner. Also the spa and gym. A few week ago I was here for the second time. In between, I have... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear foreveyman, Thank you very much for your positive comments about Sheraton Shanghai Hongqiao Hotel! We are delighted to learn about your appreciation of our high level of service and food. We look forward to welcoming you back to our hotel for another fantastic experience.Wishing you safe travels. More 

Philadelphia, Pennsylvania
Contributor
16 reviews 16 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 26, 2014

I stayed AGAIN between December 16th to December 22nd, 2014. I have stayed at this location on numerous occasions in the last 12 months as recently as September 2014. I highly recommend this hotel, rooms are clean, food is good the staff are exceptional. All the staff are excellent, courteous and extremely helpful. I want to thank Ms. Juliet Zhu... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Charles T, Thank you for your kind review of Sheraton Shanghai Hongqiao Hotel. We are delighted to hear that you have had such a wonderful time with us,I have shared your comments with our colleagues and they are very motivated by your positive feedback. Hope we can welcome you back before long. More 

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Additional Information about Sheraton Shanghai Hongqiao Hotel

Address: No.5 Zunyi South Road, Changning District, Shanghai 200336, China
Location: China > Shanghai Region > Shanghai > Hongqiao
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Shanghai Hongqiao Hotel 4.5*
Number of rooms: 587
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Also Known As:
Sheraton Shanghai
Shanghai Sheraton
Hotel Style:
#47 Spa Hotel in Shanghai
#82 Business Hotel in Shanghai
#103 Luxury Hotel in Shanghai
#275 Best Value Hotel in Shanghai

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