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Sheraton Shanghai Hongqiao Hotel

4.5 of 5
No.5 Zunyi South Road, Changning District, Shanghai 200336, China
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Sheraton Shanghai Hongqiao Hotel
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Sheraton Shanghai Hongqiao Hotel
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599 reviews from our community

Traveler rating
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    123
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    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
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    (599)
  • Mar-May only
    (166)
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    (160)
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    (147)
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    (126)
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Contributor
18 reviews 18 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Very friendly staff, everything clean and a great, beautiful lobby. Rooms could use some refurbishment, especially compared to other hotels in the same region. But in general it's a nice experience which you won't regret. Also there is a small shopping mall across the street, helpful for a late evening snack

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear HB-Edge, Thank you for taking the time to share your feedback from your recent stay with us. We are delighted to know that you had a great stay with us and appreciated our staff and our hotel lobby. We look forward to welcoming you back again. Wishing you safe travels. Stay well. More 

Turin, Italy
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When you reach the hotel by taxi and you see it you have the sensation of being in a Grand Hotel, one of the best you have ever been. Lobby and common area (restaurant, club lounge ...) partially keep this first impression. But then you enter in the room (and especially in the bathroom) and it seems to be pushed... More 

Was this review helpful? Yes 1
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Andrea V, Thank you for taking the time to share your feedback regarding to your stay at Sheraton Shanghai Hongqiao Hotel. I am truly delighted to hear that you enjoyed the stay with us. We apologize for the inconvenience caused by the bathroom problem. Thanks for your understanding. We do hope to be of service to you again and... More 

Reading, Pennsylvania
Top Contributor
66 reviews 66 reviews
28 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Near airport and downtown. Rooms well equipped and always clean. Have stayed before and have come back several times. Eastern hospitality with western convenience. Food good and neighborhood offers all restaurants and shops needed. Located near all points in Shanghai great choice

Was this review helpful? Yes 1
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear martin d, I appreciate you taking the time to write a review on Tripadvisor following your stay at Sheraton Shanghai Hongqiao Hotel. The hotel is located in Honqgiao which is among Shanghai’s fastest growing business districts. Many multinational companies have or are establishing their China headquarters in this part of town. It is also in close proximity to the... More 

Milwaukee, Wisconsin
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A very nice hotel in a great location. It is surrounded by shopping areas, restaurants, and New Town Park, which is wonderful. Friendly staff with good English. Rooms were clean and well arranged. I was happy with my stay.

Was this review helpful? Yes 1
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Nathan S, Thank you for taking the time to share your feedback regarding to your stay at Sheraton Shanghai Hongqiao Hotel. We are delighted to know that you had a great stay with us and appreciated our room, our convenient location. We look forward to welcoming you back again. Do let us know if we can be of any... More 

Philadelphia, Pennsylvania
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is my home away from home when I travel to Shanghai and always stay there. the staff are exceptional. Everyone is friendly and service is super. I would like to thank Ms. Juliette Zhu who is always professional and helpful. The hotel is near the subway. There is a very nice park across the hotel.

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Charles T, Thank you very much for taking the time to send such a nice Tripadvisor review following your stay with us. The team and I are thrill that you enjoyed your stay with us and appreciated our service. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to... More 

Treviso, Italy
Top Contributor
50 reviews 50 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very good business Hotel, excellent staff, very comfortable room fully equipped. tried also room service and the food was more than accetable. 20 min by taxi from Hongqiao airport (not int teh rush hours!) and near business center and shopping mall.

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear monica g, Thank you very much for this magnificent review of Sheraton Shanghai Hongqiao Hotel. We are most grateful about your appreciation of our location and excellent staff. Meanwhile, we very much look forward to welcoming you back to our hotel. More 

Johannesburg, Gauteng, South Africa
Contributor
18 reviews 18 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed 4 nights at this hotel recently. Hotel is beautifully appointed with clean and comfortable rooms. Restaurants were excellent with a good variety of food. Hotel is close to shops and Hongqiao airport.

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Liz d, Thank you for giving us a full score and for taking the time to share you feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our food. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make... More 

Downers Grove, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 7, 2015

As a regular biz traveler I have a reasonable expectation for an international hotel. For years I've stayed next door at the Renaissance Yangtze which always exceeded expectations. Assumed a Sheraton next door would be close....not so. While rooms were generally clean, public areas in lobby were often smokey. Many or even most of the staff spoke poor English. The... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear ChrisTravelPro, Thanks for taking the time to share your feedback on your recent stay experience with us. It is disappointed for us to learn that the smokey public areas failed to fulfill your expectation. Your valuable feedback is essential for our improvements. We hope that the incident will not deter you from staying with us again and look forward... More 

Ghent, Belgium
Top Contributor
66 reviews 66 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 6, 2015

Stayed in this hotel several times and have never been disappointed. The rooms offer all necessary comfort. Personally, I xould like to see a bathroom with a walk-in shower and not a both with a curtain, not in a five-star. Professional staff. There are several restaurants, and a small meal in the bar is possible till quite late in the... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear J0han1969, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your wonderful feedback with us. We are glad to know that you enjoyed your stay and appreciate our professional staff. Rest assured we are eager to welcome you back on your next Shanghai visit. Do feel free to let us know how we... More 

Liaoning
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 2, 2015

Back my old place after almost 6 months due to my task changes...One thing i like most is people here all know me and really look after my stay here. The reception manager is really sweet and remind me to make future bookings a bit earlier as the whole city will be busy during show time in March and April... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear ZX L, Thank you for giving us a full score and for taking the time to share you feedback with us. The team and I are thrill that you enjoyed your stay with us and appreciated our service. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make... More 

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