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Sheraton Shanghai Hongqiao Hotel

#130 of 3,975 Hotels in Shanghai
Certificate of Excellence
No.5 Zunyi South Road, Changning District, Shanghai 200336, China
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Best prices for: 1 room 1 guest
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Sheraton Shanghai Hongqiao Hotel
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Sheraton Shanghai Hongqiao Hotel
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608 reviews from our community

Traveler rating
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    255
    127
    29
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (608)
  • Mar-May only
    (175)
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    (160)
  • Sep-Nov only
    (147)
  • Dec-Feb only
    (126)
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Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I travel many times per year to China. SPG is my favorite hotels group. I tried for one night this hotel and I was really disappointed. The checkin was good, the personnel was nice. The room was small outdated and did not smell good The food was correct I won't go back again

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear freqtraveler777, Thank you for taking the time to share your feedback from your recent stay with us. It is disappointed for us to learn that the room facilities failed to fulfill your expectation. Your valuable feedback is essential for our improvements. We hope that the incident will not deter you from staying with us again and look forward to... More 

Chengdu, China
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

I have checked in midnight in the hotel , the receptionist didn't inform important information as wifi would be chargeable , even didn't offer a welcome drink (the reception was not busy) , when I checked out they charged me 90 RMB everyday as internet charge . Which I hardly used 20 minutes per day ( the first day I... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Bumblebee114, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Singapore, Singapore
Top Contributor
89 reviews 89 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Length of the stay: 2 nights Overview of the hotel: Very old, needs to update itself. Pros: friendly staff, good hair dryer, relatively clean Cons: far away from train station, pillows are very soft, old looking, their switch are all yellowish Would I stay here again? No.

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Spoiltbytes, Thanks for taking the time to share your feedback on your recent stay experience with us. It is disappointed for us to learn that the hotel facilities failed to fulfill your expectation. Your valuable feedback is essential for our improvements. We hope that the incident will not deter you from staying with us again and look forward to... More 

Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I arrived at the hotel just past midnight was was told there was no more non smoking room with a king bed and was given a smaller room with twin beds although I had to go with a premium room price. Granted I was moved to a better room on a high floor from the 2nd night, but given I... More 

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SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear kirikuru, Thank you for taking the time to share your feedback regarding to your stay at Sheraton Shanghai Hongqiao Hotel. We apologize for the inconvenience caused by the room problem. Thanks for your understanding. We do hope to be of service to you again and look forward to welcoming you back to Sheraton Shanghai Hongqiao Hotel. Please do feel... More 

malaysia
Top Contributor
70 reviews 70 reviews
36 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is old school but very well maintained in my opinion. The room is very comfortable and amenities are well stocked. The bed is very comfortable as well. However the air conditioner system may need some update as I can't really tell the difference between the heat and cold. The switch / knob of the shower is very awkward... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Genesis89, Thank you for taking the time to share your feedback regarding to your stay at Sheraton Shanghai Hongqiao Hotel. I am truly delighted to hear that you enjoyed the stay with us. We apologize for the inconvenience caused by the reception problem. Thanks for your understanding. We do hope to be of service to you again and look... More 

Twin Cities
Top Contributor
87 reviews 87 reviews
34 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for 6 nights on business as this hotel is close to my China office. The hotel is clean and well kept, only showing it age in that it doesn't compare it its more modern brothers and sisters in the Sheraton brand. The bed was very comfortable and had lots of varied pillows, one for everyone's taste. Laundry service was... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Dave G, Thank you for taking the time to share your feedback with us. It is delighted for the whole team and I to hear that you enjoyed the stay at Sheraton Shanghai Hongqiao Hotel as well as appreciating our Sheraton Sweet Sleeper Bed and fitness center. Do please feel free to let us know if we can be... More 

Contributor
18 reviews 18 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 12, 2015

Very friendly staff, everything clean and a great, beautiful lobby. Rooms could use some refurbishment, especially compared to other hotels in the same region. But in general it's a nice experience which you won't regret. Also there is a small shopping mall across the street, helpful for a late evening snack

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear HB-Edge, Thank you for taking the time to share your feedback from your recent stay with us. We are delighted to know that you had a great stay with us and appreciated our staff and our hotel lobby. We look forward to welcoming you back again. Wishing you safe travels. Stay well. More 

Turin, Italy
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 1, 2015

When you reach the hotel by taxi and you see it you have the sensation of being in a Grand Hotel, one of the best you have ever been. Lobby and common area (restaurant, club lounge ...) partially keep this first impression. But then you enter in the room (and especially in the bathroom) and it seems to be pushed... More 

Was this review helpful? Yes 1
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Andrea V, Thank you for taking the time to share your feedback regarding to your stay at Sheraton Shanghai Hongqiao Hotel. I am truly delighted to hear that you enjoyed the stay with us. We apologize for the inconvenience caused by the bathroom problem. Thanks for your understanding. We do hope to be of service to you again and... More 

Reading, Pennsylvania
Top Contributor
68 reviews 68 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 30, 2015

Near airport and downtown. Rooms well equipped and always clean. Have stayed before and have come back several times. Eastern hospitality with western convenience. Food good and neighborhood offers all restaurants and shops needed. Located near all points in Shanghai great choice

Was this review helpful? Yes 1
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear martin d, I appreciate you taking the time to write a review on Tripadvisor following your stay at Sheraton Shanghai Hongqiao Hotel. The hotel is located in Honqgiao which is among Shanghai’s fastest growing business districts. Many multinational companies have or are establishing their China headquarters in this part of town. It is also in close proximity to the... More 

Milwaukee, Wisconsin
Senior Contributor
47 reviews 47 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 29, 2015

A very nice hotel in a great location. It is surrounded by shopping areas, restaurants, and New Town Park, which is wonderful. Friendly staff with good English. Rooms were clean and well arranged. I was happy with my stay.

Was this review helpful? Yes 1
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Nathan S, Thank you for taking the time to share your feedback regarding to your stay at Sheraton Shanghai Hongqiao Hotel. We are delighted to know that you had a great stay with us and appreciated our room, our convenient location. We look forward to welcoming you back again. Do let us know if we can be of any... More 

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