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Sheraton Shanghai Hongqiao Hotel

#133 of 3,976 Hotels in Shanghai
Certificate of Excellence
No.5 Zunyi South Road, Changning District, Shanghai 200336, China
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Sheraton Shanghai Hongqiao Hotel
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Sheraton Shanghai Hongqiao Hotel
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618 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Annapolis, MD
Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Been here a number of times, awesome restaurants, food is great, rooms just a little tired but nothing to complain about. However, the tax, 'service' fee and outrageous internet charge means it is enough! So many other choices in the area. No control of thermostat in the rooms! (they let you think you can change the temp, but it is... More 

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The breakfast and bar in the hotel were the highlights. The rooms were average for a hotel in Shanghai if not just a bit small and outdated. The executive lounge on the top floor was lower quality than average. The restaurant on the top floor was very good. The breakfast spread was one of the best I have had...even for... More 

Was this review helpful? Yes
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Neal K, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your wonderful feedback with us. We are glad to know that you enjoyed your stay and appreciate our breakfast. Rest assured we are eager to welcome you back on your next Shanghai visit. Do feel free to let us know how we... More 

San Diego, California
Top Contributor
74 reviews 74 reviews
28 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is one of very average Sheraton properties that I have stayed in. The service was good but the rooms were very tired looking. In fact, when I entered the room after check-in, the room had such a strong smell of mold that I went back to reception and asked them for another room. The second room did not smell... More 

Was this review helpful? Yes
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Sandeep420, Thank you very much for choosing to stay at Sheraton Shanghai Hongqiao Hotel and for taking the time to share your stay experience with us. We appreciate you for sharing your thoughts and for letting us know of your personal preferences. As we strive to continue improving our services to you, we hope that you could inform with... More 

Singapore, Singapore
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As the name suggests, this Sheraton is in the Hongqiao area of Shanghai. It's close to the older Hongqiao airport. Rooms are clean though slightly dated. Service is alright. To take a taxi from Pudong airport will take 40mins to 60mins depending on the traffic conditions. It will cost about 180 to 200 RMB. Going downtown (Nanjing East/West Road or... More 

Was this review helpful? Yes
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear LucasYeo, Thank you for taking the time to share your fantastic feedback from your recent experience at Sheraton Shanghai Hongqiao Hotel. We are glad to know that you enjoyed your stay and appreciate our convenient location. Rest assured we are eager to welcome you back on your next Shanghai visit. Do feel free to let us know how we... More 

Helsinki, Finland
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 31, 2015

Stayed at the Sheraton Hongqiao in June 2015 for 3 nights for business purpose. The staff is very friendly and professional, the breakfast buffet is good and has several Western and Chinese options. The rooms are a little old and need renovation.

Was this review helpful? Yes 1
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear lax-sas, Thank you for your kind review of Sheraton Shanghai Hongqiao Hotel. I have shared your comments with our colleagues and they are very motivated by your positive feedback. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay well. We look forward to welcoming you... More 

Hong Kong, China
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed May 27, 2015

Not a present stay, this hotel need a renovation, staff need more training. We had booked a nonsmoking room but had been given a smoking room, we only realized it when we unpacked our luggage and couldn't stood for the odor. Called to front desk the girl answered our call offered us nonsmoking room but downgrade us from executive floor... More 

Was this review helpful? Yes
SheratonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Jcheng30B, Thank you for choosing Sheraton Shanghai Hongqiao Hotel and for taking the time to share your feedback on your stay with us. The whole team and I are disappointed to hear that your experience had not been a most fulfilling one and truly apologize for the inconvenient during your stay. I would greatly appreciate if you would contact... More 

Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 16, 2015

I travel many times per year to China. SPG is my favorite hotels group. I tried for one night this hotel and I was really disappointed. The checkin was good, the personnel was nice. The room was small outdated and did not smell good The food was correct I won't go back again

Was this review helpful? Yes 1
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear freqtraveler777, Thank you for taking the time to share your feedback from your recent stay with us. It is disappointed for us to learn that the room facilities failed to fulfill your expectation. Your valuable feedback is essential for our improvements. We hope that the incident will not deter you from staying with us again and look forward to... More 

Chengdu, China
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 13, 2015

I have checked in midnight in the hotel , the receptionist didn't inform important information as wifi would be chargeable , even didn't offer a welcome drink (the reception was not busy) , when I checked out they charged me 90 RMB everyday as internet charge . Which I hardly used 20 minutes per day ( the first day I... More 

Was this review helpful? Yes 1
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Bumblebee114, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Singapore, Singapore
Top Contributor
115 reviews 115 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 3, 2015

Length of the stay: 2 nights Overview of the hotel: Very old, needs to update itself. Pros: friendly staff, good hair dryer, relatively clean Cons: far away from train station, pillows are very soft, old looking, their switch are all yellowish Would I stay here again? No.

Was this review helpful? Yes 1
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear Spoiltbytes, Thanks for taking the time to share your feedback on your recent stay experience with us. It is disappointed for us to learn that the hotel facilities failed to fulfill your expectation. Your valuable feedback is essential for our improvements. We hope that the incident will not deter you from staying with us again and look forward to... More 

Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 26, 2015

I arrived at the hotel just past midnight was was told there was no more non smoking room with a king bed and was given a smaller room with twin beds although I had to go with a premium room price. Granted I was moved to a better room on a high floor from the 2nd night, but given I... More 

Was this review helpful? Yes
SheraonShanghai_HQ, Online Distribution Assistant Manager at Sheraton Shanghai Hongqiao Hotel, responded to this review

Dear kirikuru, Thank you for taking the time to share your feedback regarding to your stay at Sheraton Shanghai Hongqiao Hotel. We apologize for the inconvenience caused by the room problem. Thanks for your understanding. We do hope to be of service to you again and look forward to welcoming you back to Sheraton Shanghai Hongqiao Hotel. Please do feel... More 

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