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The Westin Bund Center Shanghai

#19 of 3,976 Hotels in Shanghai
Certificate of Excellence
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No.88 Henan Middle Road, Bund Center, Huangpu District, Shanghai 200002, China
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The Westin Bund Center Shanghai
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1,469 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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Hong Kong
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel a few times and always found it a good stay. Convenient location and short walking distance to The Bund. The staff tends to be friendly and helpful, especially those at the reception and front entrance helping with taxis. I also enjoy dining at the Italian and Chinese restaurants and the breakfast buffet is tremendous.... More 

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Toronto, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

My wife and I have just spent 4 nights at the Shanghai Westin. This is one of the best best hotels we have ever stayed at. We stayed in the Grand Tower, Club Room. The service, the rooms and all the amenities were superb, and the attention to detail was evident in all areas. We left yesterday, and when we... More 

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WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear DAwanderer, Thank you very much for taking the time to share your delightful feedback and naming us one of your best hotel! Complete guest satisfaction is our top priority hence we are very happy to know that you experienced this first hand. We hope that you will once again visit Shanghai and choose to stay with us. Until then,... More 

Taipei, Taiwan
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Before my arrival, my Chinese friends kept telling me how old the hotel is and how unwilling they would like to stay here, because there are tons of new chic hotels at Shanghai. However when I entered the room, I actually couldn't feel any "aging" feelings yet a quiet, comfy and relaxing, a typical "Westin" ambiance. (and of course the... More 

Was this review helpful? Yes 1
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear JulianLin921, Thank you for choosing The Westin Bund Center Shanghai and for giving us a full score. We're glad to know that you enjoyed your stay and appreciated our room. However, we are disappointed to know of a possible water pressure issue in your room. We would like to address your concern and therefore would greatly appreciate if you... More 

England, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

excellent hotel very clean we were up graded the room was fantastic and bathroom was lovely with all that was needed included . Restaurants were also good. Only down fall was no outdoor pool and sitting area.

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WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear Mandy B, Thank you for choosing The Westin Bund Center Shanghai and for taking the time to share your kind feedback. Complete guest satisfaction is our top priority. Hence the team and I are disappointed to learn that we failed to fulfill your expectations in regard to hotel facilities i.e. outdoor pool and sitting area. We hope that this... More 

New York City, New York
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stay one night in this hotel. Very good location, a few minutes walk to the Bund. Beautiful lobby which is well maintained. I requested a corner room the front desk fulfilled my request. The room is spacious with good view. The bed is comfortable and the bathroom has a big tub and a separate shower. The service is good and... More 

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WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear Al Z, Thank you for your kind feedback and full score. We are happy to hear that you enjoyed your stay and delighted to know that you will stay with us again on your next Shanghai visit. Please feel free to let us know how we can make your return stay more memorable. Until then, wishing you safe travels... More 

Shanghai, China
Level Contributor
201 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is a basic good hotel but a little disappointing for the westin brand. Check in was quick but check out took ages. The room was small and claustrophobic but the decor was ok. The equipment wasn't updated in quite some time. There are many better options in the area. I ordered an non smoking room but the room... More 

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WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear Mashgiach, Thank you for choosing The Westin Bund Center Shanghai and for taking the time to share your feedback with us. The team and I are disappointed to hear that during your stay you encountered several shortfalls and inconveniences. Please accept our sincere apologies. We would greatly appreciate if you would contact us via e-mail: dutymanager-shanghai@westin.com so that we... More 

Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is huge, great facilities, great location. Since I traveled with baby, I mostly spent the day in the room (baby sleeps a lot). So I witnessed how the cleaners clean the room. I couldn't believe that how icky to find that clean guests towels were folded/rolled on the bathroom floor....and the used guests towels were used to clean... More 

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WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear lhs794, Thank you for choosing The Westin Bund Center Shanghai and for sharing your feedback on your stay with us. The whole team and I are extremely disappointed to know about your experience. Please accept our sincere apologies for the unfortunate occurrence that happened during your stay. As we take great pride in the usually high service standards, which... More 

Taichung, Taiwan
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

If you want to be where the action is in old Shanghai on the historic Bund, then this is one of the best locations. This is a huge property with many conveniences and features. However just be ready for rooms that were once awesome maybe around 10 years ago, but not now. You can tell from the tired and soiled... More 

Was this review helpful? Yes 2
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear Jetlaggard59, Thank you for your detailed review and comments. Your constructive feedback is appreciated and will be used as an integral part of our ongoing drive for improvements. Naturally we are also disappointed to hear that your stay was below your expectations and apologize for our shortcomings. Wishing you safe travels to you and stay well. Yours Sincerely, Andreas... More 

Hong Kong, China
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Location: in the Bund area, I reckon 5-10mins to the bund where the great night view is. Also 5-10mins to a few big shopping mall Airport transfer: we landed in PuDong airport and hotel is on the west side, cross the Huang Pu River. We like taking Maglev, so it was airport to Longyang Road station by Maglev (train), then... More 

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WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear JacqBoHK, Thank you for choosing The Westin Bund Center Shanghai and for taking the time to share your kind feedback. Complete guest satisfaction is our top priority. Hence the team and I are disappointed to learn that we failed to fulfill your expectations in regard to room amenity choices. We also apologize for the inconvenience caused during your check-in.... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This is the only place I'll ever stay when visiting Shanghai. The service is above the board, and the rooms appointed with the Heavenly bed ensure a good nights rest. The location is two blocks from the Bund, yet far enough removed to be quiet and unassuming. Additionally, I rate this property as excellent for business travelers as they are... More 

Was this review helpful? Yes
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review

Dear Michael D, Thank you very much for taking the time to share your delightful feedback and for listing us your 'only place' you'll ever stay whilst in Shanghai! We are indeed honored. Meanwhile, we also wish to clarify to you (just in case you are not aware) and to the benefit of other readers, that WiFi is complimentary throughout... More 

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