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Renaissance Shanghai Yangtze Hotel

#71 of 3,976 Hotels in Shanghai
Certificate of Excellence
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No.2099 Yan'an West Road, Changning District, Shanghai 200336, China
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Renaissance Shanghai Yangtze Hotel
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412 Reviews from our TripAdvisor Community

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Traveler rating
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    58
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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    (412)
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    (114)
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    (99)
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    (94)
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Sunnyvale, California
1 review
3 of 5 stars Reviewed yesterday NEW

A woman named Chris in executive lounge always had poker face with bad service, and she is also impolite/rude most of time. I suggest re-training this woman. Front desk also have poker face and not patient for customer, and most important - English is suck. Room and building is old but service is good. Pool is for children but GYM... More 

Was this review helpful? Yes
Penang Island, Malaysia
1 review
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for a night before my early flight to HK. The room was very comfortable with adequate but high quality amenities. The lobby staff was very polite, helpful and attentive to my needs. I did not have time to enjoy the breakfast here but it looks like there's a huge selection available when I walked past the restaurant.

Was this review helpful? Yes
RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review

Dear guest, Thank you very much for staying with us at Renaissance Shanghai Yangtze Hotel. We greatly appreciate your compliments regarding our hotel and service. Look forward to welcoming you back soon. More 

Gurgaon, India
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed in the hotel for 2 nights during my official trip in may, and must say it is perfect hotel to cater all your needs. Rooms are well decorated, nice, specious and clean. Staff are polite and always ready to help. Breakfast spread has lot of choices. Highly recommended.

Was this review helpful? Yes
RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review

Dear guest, Thank you very much for sharing your experience with us on TripAdvisor. We are delighted to hear that you enjoyed your stay with us. We greatly appreciated your kind feedback on our service. Wishing you a safe trip home and looking forward to welcoming you back at Renaissance Shanghai Yangtze Hotel in the near future. More 

Melbourne, Australia
Level Contributor
9 reviews
5 of 5 stars Reviewed 1 week ago

Great five star hotel, surrounded by some great shopping and easy access to attractions by taxis (which are cheap in China) The breakfasts are to die for and all usual facilities are of a high standard.

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RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review

Dear guest, Thank you for your kind and warm reviews regarding your recent stay. Please allow us to have the honor serving you again when you come to Shanghai on your next trip. Wish you could discover something wonderfully new as you travel around. More 

Arizona
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 6 days on business. Room was well appointed, refreshed daily. Excellent breakfast choices... traditional local choices alongside omlets, pancakes, bacon and coffee. Lobby staff was very helpful, arranging taxis and tours. East walk to metro so we went down to the Bund for ¥8 round trip and it was a blast. I'd definitely choose this Marriott property again.

Was this review helpful? Yes 1
RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review

Dear guest, It is great to receive and discuss your warm comments regarding our buffet breakfast and service. Also glad to see you've discovered must-go sight seeings of Shanghai via the most convenient transportation tool. Renaissance hotels encourage guests live life to discover and we do hope you could discover something wonderfully new during your trip when staying with us. More 

Canberra, Australia
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Staying anywhere in a hotel for 2 weeks can be challenge. This hotel provided excellent service. The staff were always polite and eager to please. While not large, the rooms were quiet and provided everything required for a comfortable stay. The breakfast options were wonderful, catering to all tastes. It is an easy walk across the park to the Metro... More 

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RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review

Dear Guest: Thank you for choosing the Renaissance Shanghai Yangtze Hotel. We are pleased to hear that you enjoy spending your time with us. We will maintain our service vitality and also share your kind feedback with our colleagues to make our service improve. Again, we thank you for your time and we look forward to serving you again in... More 

Hong Kong
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed at RSY Hotel for 13 nights while on business. Service was outstanding; staff were consistent, polite and capable. They made serious efforts to speak English and were encouraging of my clumsy efforts at Chinese. Every question was attended to professionally and efficiently. Check in and check out were both well organised and effectively handled, despite the normal rush.... More 

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RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review

Dear Guest: We truly appreciate the valuable reviews and concerns you have regarding to your recent stays at the Renaissance Shanghai Yangtze Hotel. We are also thankful for your encouragement to our staff which we believe will give them positive motivation for their daily work. We train our faculties professionally and comprehensively on a daily basis and we are making... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Just finished working in Haiyan and hand a day to kill before flying back to US. Stayed here and couldn't have been happier with that decision. It is very clean, service is above and beyond, especially if you are a Marriott rewards gold or platinum. While this is not located near the hustle and bustle of the Bun it met... More 

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RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review

Dear Guest: We truly appreciate the valuable reviews and concerns you have regarding to your recent stays at the Renaissance Shanghai Yangtze Hotel.We are very pleased to see that you have an overall satisfied experience during your stays in our hotel. Again, we thank you for your time and we look forward to serving you again in the near future. More 

Fort Worth, Texas
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 29, 2015 via mobile

We are from the U.S. living four hours south of Shanghai. Every other weekend we travel to Shanghai. We have stayed at just about every Marriott Property. There are newer fancier hotels in Shanghai, but you won't find a hotel with better Customer Service than the Yangzee. You won't find a better concierge floor. The food, drink and service is... More 

Was this review helpful? Yes 1
RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review

Dear guest, Thank you for choosing us as the home away from home and being a regular guest of our hotel. You kind appreciation will be shared with Renaissance ambassadors and I am sure they will be very inspired and motivated to futher assist you and other guests coming along. Thanks again for your support and look forward to welcoming... More 

San Jose, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 25, 2015

I have stayed here numerous times in the last year or so. Rooms are great, service is excellent. Their breakfast buffet is awesome, and lounge access is just perfect. Wifi service works very well across the hotel. I have to admit that the fitness center is fairly small - and would have been nice to see a slightly bigger one.... More 

Was this review helpful? Yes
RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review

Dear guest, We thank you very much for choosing Renaissance Shanghai Yangtze Hotel to be your home away from home when you travel to Shanghai China. It is wonderful to hear that you are our regular guest and you were delighted by our hotel facilities and services. In our continuous effort to upgrade guest experience, some facilities will be refreshed... More 

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