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JW Marriott Hotel Shanghai at Tomorrow Square

#12 of 3,976 Hotels in Shanghai
Certificate of Excellence
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No.399 Nanjing West Road, Huangpu District, Shanghai 200003, China
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JW Marriott Hotel Shanghai at Tomorrow Square
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JW Marriott Hotel Shanghai at Tomorrow Square
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923 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Switched from Ritz-Carlton to this one after learning there is no lounge access for Gold Member. Felt welcomed during check-in, being told I would have access to executive lounge and free room upgrade. Hotel staff were very professional and helpful. They remember what I like for drinks. I was treated very well there, definitely felt appreciated. The location is great.... More 

Was this review helpful? Yes
Shanghai Region, China
1 review
5 of 5 stars Reviewed 3 days ago NEW

Fabulous warm welcome on my return to the JW Shanghai this week. I have stayed at this hotel over a dozen times and I have always had a great experience. The rooms are very clean and comfortable with a great panoramic view of Shanghai. Each person is focused on customer satisfaction. The team in the club lounge is attentive and... More 

Was this review helpful? Yes
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review

Greetings from JW Marriott Shanghai at Tomorrow Square! We are delighted to read a positive review by one of our most frequent and valued guests. Thank you for taking time to compliment a number of associates in our Executive Lounge. Your feedback has been enthusiastically shared with our hotel team. See you again soon, and please do not hesitate to... More 

hong kong
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Firstly I want to say that the hotel did upgrade our room before we arrived which was very nice of them. Upon checking in I needed to go back to reception in that the original keys did not work. When entering the room I noticed that it did look very dated and a worn down and I understand that this... More 

Was this review helpful? Yes
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review

Warm greetings from JW Marriott Shanghai at Tomorrow Square! I appreciate your time to write thoughtful feedback based on your stay with us. From your comments we gather you appreciated our anticipation of your arrival and preparation of a complimentary room upgrade. Your perspectives on some hardware-related issues have been shared among related department heads who very much appreciate your... More 

Hilton Head, South Carolina
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just a great hotel and great service. The staff was very attentive, the views were great, the lounge in the 59th floor was just right. On top of that it was an excellent value as well. The location was great for everything we wanted to see and do in Shanghai.

Was this review helpful? Yes
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review

Greetings from JW Marriott Shanghai at Tomorrow Square! Thank you for staying as a couple in our hotel. We are glad to have played a part in your travel experience in Shanghai! We appreciate your feedback and hope to welcome you upon your next visit. More 

5 of 5 stars Reviewed 1 week ago NEW

Honestly, we needed some pampering when we arrived in Shanghai and checked into the JW Marriott. We had been touring around China for two weeks and our previous accomodations were not as nice. This was the perfect way to end our vacation and a great way to prepare for our long journey home to the United States. Shanghai is a... More 

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MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review

Greetings from JW Marriott Shanghai at Tomorrow Square! We are so glad that you enjoyed a comfortable and exciting stay with us. Thank you for selecting our hotel as your 'last stop' in China! It sounds like you took advantage of our various dining venues including JW's California Grill and Marriott Cafe. I have shared your encouraging feedback with our... More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

This hotel begins on the 38th floor and only gets better from there. I have stayed at this hotel over a dozen times and I have always had a great experience. The rooms are very clean and comfortable with a great panoramic view of the city. I have only good things to say about every member of the staff. Each... More 

Was this review helpful? Yes
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review

Warm greetings from JW Marriott Shanghai at Tomorrow Square! Thank you for continuing to include us in your travel in Shanghai. We are touched by your reflection on the level of service provided among our associates. Thank you in particular for taking time to compliment your experiences in our Executive Lounge. Do not hesitate to reach out if we can... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Marriott hotels never cease to amaze me. Just when I thought things couldn't get any better...After a long 14 hour flight from Ft. Worth, Dallas Texas to Shanghai I was exhausted and missing the comforts of home a great deal. When I arrived and stepped onto the premises of the JW Marriott in Shanghai at Tomorrow Square my jaw dropped... More 

Was this review helpful? Yes
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review

Greetings from JW Marriott Shanghai at Tomorrow Square! We are grateful for your thorough and complimentary review. Thank you for taking time to share positive feedback, particularly in regard to the warm welcome you received upon arrival. It sounds like you enjoyed sightseeing in nearby areas such as the Bund and Yu Yuan (Garden). I am delighted you were able... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

If you like combination of luxury and a great skyline I would definitely suggest you to go for it. Location is great. Staff is cooperative and very helpful. They were always ready to help. Special thanks to all the staff who made my stay smooth and hassle free.

Was this review helpful? Yes
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review

Greetings from jW Marriott Shanghai at Tomorrow Square! Based on your review, it sounds like you our associates delivered 'just right' service for your business trip. I am delighted that you experienced a convenient and comfortable stay. Thank you for taking time to share your experience with other travelers! We look forward to welcoming you again soon. More 

Jyvaskyla, Finland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We wanted to show a 5 star hotel to our 9 years old daughter. This was it. Very professional and kind staff both at the hotel and restaurants. Very clean and comfortable. The view from 55th floor was beautiful. Free wifi if you have/take the (free) Marriott Reward Card. The pool area offered us nice moments too. And do not... More 

Was this review helpful? Yes
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review

Warm greetings from JW Marriott Hotel Shanghai at Tomorrow Square! Thank you for making us part of your family travel experience. I am glad that your daughter enjoyed swimming in our indoor and outdoor pools and also exploring our Executive Library on level 60. If you have another opportunity to visit Shanghai, please do not hesitate to contact me prior... More 

Bucharest, Romania
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Located in the center of Shanghai this hotel has the reception desk on the 38th floor (yes that high). The staff is a mix of Chinese and foreign and they are all super friendly and pleasant. The 59th floor lounge and the 60th floor library (the highest in the world) are nice places to spend time in. The gym is... More 

Was this review helpful? Yes
MWardrop, Director of Guest Relations at JW Marriott Hotel Shanghai at Tomorrow Square, responded to this review

Greetings from JW Marriott Shanghai at Tomorrow Square! We appreciate your positive feedback and are delighted that you enjoy the central location of our hotel. It sounds like you take advantage of our Health Club during your travel, and perhaps you may be interested to enjoy our outdoor pool this summer. We look forward to seeing you again soon. Thank... More 

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