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DoubleTree by Hilton Shanghai Pudong

#64 of 3,976 Hotels in Shanghai
Certificate of Excellence
5.0 of 5
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No.889 Yanggao South Road, Pudongxin District, Shanghai 200127, China
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DoubleTree by Hilton Shanghai Pudong
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Ranked #64 of 3,976 Hotels in Shanghai
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
Sathiya85 Puchong, Selangor, Malaysia
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686 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Puchong, Selangor, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Traveled to Shanghai for business purpose and stayed at the Double Tree Hotel for 2 weeks. During check-in, we were given complimentary cookies which were an absolute delight. I also got my room upgraded to the suite free of charge because I was a Hilton Gold Member. The suite was really huge and I had an amazing stay there. The... More 

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Contributor
19 reviews 19 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I highly recommend this hotel for anyone from the US that does not speak the language. This is my fourth trip to Shanghai and this is the best hotel I have used in all of my stays. During my stay, I simply go to concierge and they recommend great places to dine. They also write the address in Mandarin for... More 

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Vevey, Switzerland
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed there for a night and have been quite disapointed with this hotel, for the price I was expecting a little better: First, the location is quite bad, far from city center and nothing interresting around Then, yes I get my cookie but had to wait over 30 minutes at reception in order to checkin, then the reception girl did... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

As a Gold member . Hotel for Gold service is quite good ... to have the opportunity upgrade to suite Thank you very much 身為金卡會員.酒店對於金卡會員的服務相當的好...有行政酒廊可以吃早餐..早餐的內容相當的有質量...能夠有機會升等套房非常感謝.下次有到上海來這裡絕對是主要參考的地方.

Review collected in partnership with DoubleTree by Hilton

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Epsom, United Kingdom
Top Contributor
162 reviews 162 reviews
21 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

THE GOOD: Nearby restaurants THE NOT SO GOOD: uncomfortable beds horrible pillows noisy rooms unfriendly staff no free wifi I have to stay here for work, and I have to say if I had a choice it would not be my choice. The location is not brilliant although it is walking distance to a metro. My bedroom was right by... More 

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Ashford, United Kingdom
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago

Staff are ok, but I get the impression that you are an inconvenience. I asked for no meat when I placed my breakfast order and it appeared with sausages and bacon, the room service gentleman had no idea what I was saying. I find most of the staff have no English skills which is very frustrating. The food is average... More 

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Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear James B, Many thanks for the review. Please accept my apology, it seems we dropped the ball in several areas and did not hit a home run with you. I appreciate your comments, they will assist us greatly in improving our food quality and service execution. Warm Shanghai Regards, David Givens - General Manager david.givens@hilton.com More 

Shanghai, China
Senior Contributor
41 reviews 41 reviews
40 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Visitors to Shanghai need to be aware that this hotel is in Pudong, which is a business area far from the bars, cafes and restaurants foreign travelers like to frequent in Shanghai (said venues are in the French Concession area, not a short ride away). But if you are here to go to Pudong then you will find this Doubletree... More 

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Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Krautland, Many thanks for the review and 4 stars. Yes, we are on the other side of the river, but we have easy access to transportation, such as the metro, which is just a 7 minute walk from the hotel. Very easy and convenient. Great idea on the VPN, I have suggested that several times in the past, it... More 

Europe
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I guess my expectation was too high. Absolutely no sense of being welcome on arrival. Reception staff acted as a robot but offered an upgrade with additional charges to access to the Executive lounge and Internet access. Seems like Front Office staff has a communication problem among themself. WI-FI in a room is very slow and constantly got disconnected. Executive... More 

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Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Homelessadvisor, Many thanks for the review and 3 stars. I appreciate your thoughts on front office staff and your arrival process. Glad you found the Executive Lounge to have ok quality of food and service, as well as the staff in the lobby lounge being friendly. My apologies on the WIFI, we just upgraded to have 100MB of bandwidth.... More 

Ahmedabad, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Travelled with my brother in law to Shanghai for business. With the help of local friend and partner choose to book Double Tree by Hilton, Pudong. Absolutely nice stay no grievances. Stayed from 15th to 21st Dec.2014. Enjoyed amazing breakfast with courteous and prompt service. You look up for something and attending staff would quickly rush to you for assistance.... More 

Was this review helpful? Yes 1
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Davcolor, Many thanks for the review and 4 stars. Can't get much better than how you put it, "Absolutely nice stay no grievances." Plus you will come back and stay with again during your next visit to Shanghai. This is what we strive for. Come back soon! Warm Shanghai Regards, David Givens - General Manager david.givens@hilton.com More 

Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently arranged a small conference for my team in China & we chose the Doubletree to stay as I had been here before & received great service. All up we had 14 rooms booked & everyone was very positive about the service & quality in the hotel. The Exec lounge did not appear to serve spirits which was disapointing... More 

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Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Lurchouk, Many thanks for the review and 5 stars! Thank you for hosting a meeting at the hotel, your business is very much appreciated. I was happy to see you found the hotel to be well located with easy access to the subway, which is only a 5-7 minute walk from the hotel. Come back soon! Warm Shanghai Regards,... More 

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