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DoubleTree by Hilton Shanghai Pudong

#62 of 3,985 Hotels in Shanghai
Certificate of Excellence
5.0 of 5
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No.889 Yanggao South Road, Pudongxin District, Shanghai 200127, China
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25% Off & Free Wifi
DoubleTree by Hilton Shanghai Pudong
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Ranked #62 of 3,985 Hotels in Shanghai
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
duohrs hewitt
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724 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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hewitt
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was there for a day, before I moved onto another Shanghai hotel and left my display connector for Apple laptop at the room. When I called they responded immediately and found it; the manager later also called me back and gave me all the options. After deliberation she had put it onto courier service the very same afternoon, and... More 

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Michael T, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Duohrs, We are truly delighted to read your comments and the fact one of our Associates, namely Tina was able to assist you with the cable you left behind. We believe in such personal attention and I am happy that you were able to receive the cable on time at your hotel. Thank you very much for your kind... More 

Carmel, Indiana
1 review
4 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel 4 or 5 times. As a Hilton Gold, I have been upgraded to a suite each time. When I arrange for the hotel to pick me up at the airport the hotel car always brings me to the a entrance in the back of the hotel where I receive an expedited check in. On... More 

Was this review helpful? Yes 1
surrey
Level Contributor
104 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I visited the Doubletree on work this July and was impressed by the hotel. On entering the spacious lobby we were checked in quickly and given the customary warm cookie which is always a pleasant touch, and my room was more spacious than I had expected with a large bed, sofa and armchair, desk and bathroom with separate bath and... More 

Was this review helpful? Yes 1
Rosemont
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Overall, it was a great experience. The breakfast was delicious and recommend to add to hotel fee. The beds are comfortable and very little noise at night. Great customer service and highly recommend if in the area

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Michael T, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Vianka, Thank you very much for your patronage and also taking the time to share your experiences among the Tripadvisor community. We have shared your very kind comments with our associates. Such guest experiences certainly motivate us to continue looking after our valuable customers and we truly appreciate your gesture. We wish you safe travels. Michael More 

Ayr, United Kingdom
Level Contributor
85 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had five nights here during the Easter holidays as part of a trip that we won in a British Airways raffle,so the price was right! We had won three nights stay but payed for two extra ourselves at about £90 per night,bargain! Our flight landed early morning and we caught the maglev into Longyang Rd. A taxi from there... More 

Was this review helpful? Yes 1
Michael T, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear rolaaand, Thank you very much for taking the time for such a comprehensive post, which I am sure will be very useful many travelers. Thank you also for staying with us and we are delighted that you and your family enjoyed your trip to China and the stay at our hotel. Wishing you all the very best. Michael More 

Collierville, Tennessee
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was the highlight of my China trip. I actually had more pictures of this hotel than I did at the sites of Shanghai! It was beautiful, the room was awesome in every way, and the food is good. I did have troubles with the wait staff of the bar restaurant ignoring me, dumping a tray of drinks on... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Shanghai, China
1 review
5 of 5 stars Reviewed 1 week ago

A very good hotel in the Pudong area of Shanghai. Close to underground stations and easy to get to from the airport. Hotel staff is great and the rooms are excellent. If you like swimming they have a very large pool. Breakfast menu is extensive with chefs cooking food to your preferences.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Orlando Florida, United States
1 review
3 of 5 stars Reviewed 1 week ago

The building Interior is very nice. The Hotel has two wings, so its quite a walk to your room. Rooms are average , my bed was very soft and quite uncomfrtable. The restaurant, is very outdated and in need of a complete re-design it is not up to five star standards, I was very dissented about that part of my... More 

Review collected in partnership with DoubleTree by Hilton

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Michael T, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Peter, We are sorry that you did not enjoy your stay with us. Shanghai being a very large city, different areas have different strengths and weaknesses. Our hotel is located in the city catering to a clientele who are mainly on business purposes. Travelers who may need to be closer to entertainment might prefer areas closer to such facilities.... More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed for one night and was not overall impressed. The facilities are ok but the reception staff could be more friendly, as they always seem to be rushing you, which does not leave a welcoming feeling. Lunch in the lobby restaurant was just average for the overpriced items served. Overall overpriced for the value of the experience.

Was this review helpful? Yes
Michael T, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Luispparada, Thank you for sharing your comments on Tripadvisor. We are disappointed to learn that you were unhappy with the Lobby menu as well as the reception staff's attitude. I have shared your comments with relevant managers and we are working on improving these areas. Please do visit us again, when your travels bring you back to Shanghai and... More 

Austin, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Check-in was smooth and room was upgraded thanks to the HHonors program. Clean deluxe bathroom. Comfortable bed. Smelled fresh and clean. All the expected amenities were there. The front desk was very helpful when I locked my key in the room. Quick & efficient.

Review collected in partnership with DoubleTree by Hilton

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