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DoubleTree by Hilton Shanghai Pudong

#61 of 3,977 Hotels in Shanghai
Certificate of Excellence
5.0 of 5
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No.889 Yanggao South Road, Pudongxin District, Shanghai 200127, China
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DoubleTree by Hilton Shanghai Pudong
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Ranked #61 of 3,977 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
55-Gordon-s Gloucester, United Kingdom
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670 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gloucester, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stopped overnight here to catch a plane out at the end of a business trip. Check in was simple and quick. Room was excellent with a fine view from the 27th floor. Particularly spectacular from the shower. Bed was comfortable and the room relaxing. Would definitely use this chain again.

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Wanting a place to stay that's all business but away from the main bustle of Shanghai such as in the IFC and Oriental Pearl Tower areas, I was pleasantly surprised with Hilton's Doubletree Hotel. It's 30 minutes away from the airport, 5 minutes out from the business centers and 10 minutes away from shopping malls and tourist sites. You could... More 

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Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Mark M, Many thanks for the review and 4 Stars. I was happy to read you enjoyed your visit and found our staff to provide great service with warm smiles. But I was sad when you mentioned you did not receive one of our famous warm chocolate chip cookies at check-in. Very disappointing! Please accept my apologies, see me... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Excellent hotel, rooms are spacious,elevator are fast, food excellent, cookies are mouth watering, . I saw all customers were asking for more cookies. We also purchased for our family. Reception staff is very cooperative and takes only few minutes to settle bills while leavin.

Review collected in partnership with DoubleTree by Hilton

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Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear 90girishj, Many thanks for the review and 5 stars! I agree we have all the hotel amenities and was happy you enjoyed your visit. But the cookies are special and gives you a warm homey feeling. I always mention in my comments that it is ok to have two cookies, just ask at the desk for another. For those... More 

Houston, Texas
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Hard beds, air conditioning won't cool below 24C despite set to 15c. Breakfast buffet was worst I've had in Asia. Lobby floor is beautiful and kept clean, unlike the rooms: old stained carpet, broken AC, smells like smoke. My recommendation: Avoid the Doubletree.

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Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Coairdave, Many thanks for the review and taking the time to inform me of your recent visit. Please accept my sincere apology for the poor expereince you encountered. I appreciate your comments, they will go a long way in assisting us to improve our service quality and execution. Warm Shanghai Regards, David Givens - General Manager david.givens@hilton.com More 

Lancaster, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We recently stayed here for two nights. The staff are friendly and helpful. The hotel is beautiful with well appointed rooms and comfortable beds. Nice lounge in lobby for drinks, coffee, and small meals. The Breakfast is adequate. Nothing special. Overall, great hotel that I would highly recommend if visiting Shanghai.

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Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Dansca, Many thanks for the review and 4 stars. I was happy to read you found the staff to be friendly and helpful and that the hotel was beautiful with well appointed rooms and comfortable beds. The best part for me is that you would highly recommend our hotel to others. That is wonderful and the highest praise. Come... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Great services, and got upgrade upon arrival. The room design is fastic. what I like most of Hilton's hotel is their bedding, so soft and comfortable! Thinking of buying the pillow from it. will sure come back again.

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Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Yuchen C, Many thanks for the review and 5 Stars! Great to read you found our beds soft and comfortable, and experienced great service. Pillow are very important, we actually have several types of available, I like the one with a wheat type filling that I find very comfortable. Come back soon! Warm Shanghai Regards, David Givens - General... More 

DAMMAM, Saudi Arabia
1 review
5 of 5 stars Reviewed 2 weeks ago

It was a pleasant stay and the location is very good to most of the places in town. for business it is the optimal place. the hotel is very clean and has a good service. the staff is cooperative and we have really a good time in the hotel. they do not have massage service which they should adopt for... More 

Review collected in partnership with DoubleTree by Hilton

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Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Shahed, Many thanks for the review and 5 stars. I was happy to read you had a pleasant stay and found the hotel to be clean and provide good service. That is our key goal. I hope your next visit to Shanghai will bring you back to the Doubletree. Come back soon! Warm Shanghai Regards, David Givens - General... More 

Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at Doubletree in Kuala Lumpur and its a favorite with all the Tour. Staying at Doubletree Shanghai is no exception. We love the modern brand not to mention the fab cookies! The pool and gym are a big plus for tour golfers and staff and these are always very adequate

Was this review helpful? Yes 1
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Stylishgolf, Many thanks for the review and 5 stars! Golf is big in China and Shanghai offers some great courses. Shanghai is also hosting The Volvo China Open this April. Many of the Top Golfers will be in attendance, it is a must see event. Come back soon! Warm Shanghai Regards, David Givens - General Manager david.givens@hilton.com More 

Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel is excellent for business. The room is clean and free wifi with good speed. The bathroom facilities is adequate. The breakfast has good spread of wide food variaty. Check in and out at the front desk is pleasant and efficient.

Was this review helpful? Yes 1
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear MJL, Many thanks for the review and 5 stars! We are excellent for business but also for leisure visits as well. We are close to many of the Shanghai sites and public transportation via the Metro. It is very easy, saves time and cost effective. Weekend getaways are great at this hotel Come back soon! Warm Shanghai Regards, David... More 

London, United Kingdom
Top Contributor
90 reviews 90 reviews
52 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very comfortable hotel. Lovely rooms and helpful staff. Room service was fine. Went to coffee shop and sat in a non smoking part. Still able to smell smoke. Moved twice. Wifi is not great. Very very slow and kept dropping. Informed receptionist. He said it was my fault as I was using a UK device !

Was this review helpful? Yes 1
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review

Dear Scottydon, Many thanks for the review and 4 stars. I was happy to see you found the hotel comfortable, with lovely rooms and a helpful staff. My apoloigies on your WIFI experience, we are in the process of increasing the bandwidth which should assist the speed. Let me know on your next visit. Come back soon! Warm Shanghai Regards,... More 

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