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Novotel Atlantis Shanghai

Hotel website
No.728 Pudong Avenue, Shanghai 200120, China
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30% off + RMB100 voucher
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Novotel Atlantis Shanghai
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527 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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There are newer reviews for Novotel Atlantis Shanghai
See the most recent reviews
Lima, Peru
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 13, 2015

Stayed 3 nights for business. Though not in the hotel much, the check in, service and overall hotel were impeccable. Stayed at the 27th floor and the view was amazing. Room has anything you'd come to expect. Bed was extremely comfortable. Would stay there again and highly recommended.

Was this review helpful? Yes
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear chucho76, Warmest greeting from Novotel Shanghai Atlantis! Thank you so much for sharing your experience, it was our pleasure to take care of you during your stay and we are delighted that you had an enjoyable time with us. We can’t wait to welcome you back for another great stay soon! Best Regards, Alison Choy Guest Experience Manager Email:... More 

China
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 7, 2015

A little out of the way but close to everything by taxi (Take a hotel 'Taxi Card' to tell driver where to go). Very quiet but no real restaurants. East of central Pudong business area and about a 20rmb ride to Oriental Pearl Tower and 40rmb to The Bund. Quiet. Clean. Comfortable. Excellent staff! They were top notch in every... More 

Was this review helpful? Yes
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear Michael C, Thank you so much for taking the time to review Novotel Shanghai Atlantis on TripAdvisor. I am delighted that you had an enjoyable and pleasant stay with us and that you like the beautiful view from the Art 50 Revolving Restaurant and Bar. The hotel is close to almost everything by taxi; alternatively, Metro Line 4-Pudong Avenue... More 

Novo Hamburgo, RS
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed March 14, 2015

Regular service and quality, but much lower than Novotel chain usually provides (in European countries for example). The room is good enough, with clean bathroom and international TV available. The restaurant and service menu needs to improve its options and taste. Food is only satisfactory, with commercial taste.

Was this review helpful? Yes
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear Unterleider H, Thank you for sharing your comments regarding your stay at Novotel Shanghai Atlantis. While it is delighted to hear that we were able to meet your expectation, in relation to accommodation comfort, bathroom cleanliness as well as the availability of international TV channels; I am sorry to read of your feedback with regards to your dining experience,... More 

clonmel
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed February 18, 2015

Stayed a week in this hotel and must compliment all the staff, from the front desk to the lady who came to tidy our room and the boys who helped us get taxis, on the friendly and excellent service we received during that time. Special mention to Florie Anne and Jovanie on looking after us so well. Always a friendly... More 

Was this review helpful? Yes 1
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. I was delighted to read that you had a pleasant stay at our hotel and particularly appreciated the friendliness and assistance of our staff. Your acknowledgement of our staff service and... More 

Cologne, Germany
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 26, 2015

the service is very well educated. Polite and helpful. After having a problem with my credit card last year, the gm helped me within a second. Back again in the following year we got a very warm welcome and an upgrade, too. Very recommendable and high quality hotel.

Was this review helpful? Yes 1
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. I was delighted to read that you had a pleasant stay at our hotel and particularly appreciated the friendliness and assistance of our staff. Your acknowledgement of our staff service and... More 

Nuremberg, Germany
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 2, 2015

Having stayed here in Oct 2014 for 3 nights - friendly service, close to The Bund, if you book a room on the higher levels you have a fantastic view over the skyline. Quiet rooms (standard), quite comfortable, the Gin Tonic at their bar is a bit poor, the breakfast very good (large choice, very spacious hall). Would book it... More 

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest. I noticed you have... More 

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