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Novotel Atlantis Shanghai

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No.728 Pudong Avenue, Shanghai 200120, China
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30% off + RMB100 voucher
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Novotel Atlantis Shanghai
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527 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (527)
  • Mar-May only
    (121)
  • Jun-Aug only
    (149)
  • Sep-Nov only
    (158)
  • Dec-Feb only
    (99)
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Singapore, Singapore
1 review
4 of 5 stars Reviewed 2 days ago NEW

I have been staying in Novotel Atlantis Shanghai for my business trip almost a year. My work requires me to travel to Shanghai every month, every time when I visit Shanghai I will make sure I am booked with Novotel Atlantis Shanghai. Every time when I reach the hotel lobby I will meet the friendly and generous receptionists, the service... More 

Was this review helpful? Yes 1
Singapore, Singapore
Level Contributor
45 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 7 days on business as caught in Typhoon Chan-hom. Decent room size with a spectacular view of Huangpu River as I was on high floor. However, the hotel looked old. There are obvious signs that it is due for a major renovation. I can see cracks in the bathroom, wardrobe lights not working, etc. Service generally OK except for... More 

Was this review helpful? Yes
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear madbirdy, Thank you very much for taking the time to review Novotel Shanghai Atlantis and we hope you are back at home safely now. I apologize foremost that there were some areas of the services fell short of your expectations and please be assured that your experience at the Front Desk and Buffet Breakfast services has been highlighted to... More 

Roccabruna, Italy
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I went there in a bussiness trip, I planned to stay for 2 days, awesome rooms, assorted and deliciuos breakfast and a lot of activities, but they have a bit of trouble comunicating in English, at least in the days that I spent there. What I didn't like that really made me angry is that there was a typhoon alert... More 

Was this review helpful? Yes
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear Adolfo R, Thank you for telling us your experience following your stay at the Novotel Shanghai Atlantis. We are pleased to hear that your overall stay was good. However, I am terribly sorry for the shortcomings on our services that has resulted confusion on your flight status. I have personally addressed your feedback to my Room Division Manager and... More 

Chennai (Madras), India
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was expecting a great experience from reading all the raving review and felt somewhat let down. This is a regular mid budget business hotel and met expectations. But did not go beyond meeting expectations. Booked two rooms through Hotels.com but on reaching the hotel they could find reservation for one room only and accommodated my colleague and me in... More 

Was this review helpful? Yes
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear hari0710, Thank you very much for your feedback following your stay at the Novotel Shanghai Atlantis. I am disappointed too to read that your experience with us was not as great as expected. We take all comments very seriously and your feedback served as a reminder towards delivering better services. Pertaining to your comment on the room reservation, I’d... More 

Bucharest, Romania
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

the rooms were ok, the breakfast, same. the downside is that it's a little bit far from the subway - at least 1 km - and there is no other way of transportation. take care with the caution they charge for the room! - they blocked a summ for the caution and at the end, instead of taking the room... More 

Was this review helpful? Yes
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear bio_up, Thank you for taking the time to tell us about your stay experience. We are pleased to know you were satisfied with the guest room and breakfast at the Novotel Shanghai Atlantis. I am sorry that the hotel’s location to the metro is a little bit far for you; the nearest metro station is about 7 minutes’ walk... More 

Huntington Beach, California
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a very nice quality hotel. The rooms are very new and updated. The staff is phenomenal. They are all so friendly and helpful- from the front desk to the bell hops, concierge, spa team and so forth. A reviewer recently said the wifi is slow. I had no issue with it and the speed was fine. If I... More 

Was this review helpful? Yes 1
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear Otterman11, We very much appreciate you sharing your feedback following your stay at the Novotel Shanghai Atlantis. Thank you for recognizing the team’s effort on a public forum like this and it is delightful to know you enjoyed the guest room and the hotel WiFi. Pertaining to your comment on the comfort of the bed, you can contact me... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

For all the people that come in Shanghai for business, please don't choose this hotel. Everything seems perfects, the staff is very nice, the food is expensive but good, but.... If you neet to use wifi to work, this plase become a hell. Connection Doesn't work and when it works is TOO SLOW!!!

Was this review helpful? Yes
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear lollo630, Thank you for sharing with us your experience during your recent trip to Shanghai. Whilst it is good to hear we were able to meet your expectations, in terms of service quality and dining experience, I am sorry to hear of your feedback about the hotel WiFi. We have actually upgraded our internet last December and the hotel... More 

Penang, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2015

The porter unloaded the baggage from taxi the moment we arrived at the hotel. Within 15 mins, we already checked in to our rooms on level 44. We could still enjoy our dinner at the Chinese restaurant located on level 4 where delicious food was served before the last order at 9.30pm. Very spacious room and bath had made our... More 

Was this review helpful? Yes 1
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear leepong, It is indeed our pleasure to take care of you and your family and we are thrilled that your stay at the Novotel Shanghai Atlantis made you felt at home. Without the team’s effort we would not be able to deliver the services that you were satisfied from the moment you check in till checkout. Do let me... More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 16, 2015

Our opinion are:- 1) rooms are clean, comfortable, spacious and have very good ambience 2) foods are delicious 3) service are prompt and efficient 4) staffs are friendly and helpful 5) eateries, convenient stores, MRT etc are just walking distance from the hotel 6) quiet, without kids playing and screaming around

Was this review helpful? Yes 1
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear hong8888, Many thanks for taking the time to tell us your experience during your recent trip to Shanghai. We are pleased to be able to meet your expectations, in relation to guest room comfort, services rendered, dining experience and hotel location, as well as the quiet ambience. If you require any assistance in making any future bookings, please do... More 

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