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Novotel Atlantis Shanghai

4.0 of 5 No.728 Pudong Avenue, Shanghai 200120, China
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Certificate of Excellence 2014
Novotel Atlantis Shanghai
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Novotel Atlantis Shanghai
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479 reviews from our community

Traveler rating
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    253
    92
    13
    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (479)
  • Mar-May only
    (105)
  • Jun-Aug only
    (126)
  • Sep-Nov only
    (158)
  • Dec-Feb only
    (90)
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Cologne, Germany
Contributor
18 reviews 18 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

the service is very well educated. Polite and helpful. After having a problem with my credit card last year, the gm helped me within a second. Back again in the following year we got a very warm welcome and an upgrade, too. Very recommendable and high quality hotel.

Was this review helpful? Yes
Nuremberg, Germany
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Having stayed here in Oct 2014 for 3 nights - friendly service, close to The Bund, if you book a room on the higher levels you have a fantastic view over the skyline. Quiet rooms (standard), quite comfortable, the Gin Tonic at their bar is a bit poor, the breakfast very good (large choice, very spacious hall). Would book it... More 

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Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest. I noticed you have... More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

I can not give you a review of the hotel but I can review staff cooperation with incorrect bookings The general manager and the financial manager o this hotel have been the best and most understanding of all hotels i have stayed in in China. I have been a member of Accor Hotels for over 25 years and their response... More 

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you for your specific comments and I appreciate you writing to tell me what you experienced during your last stay with us. It will definitely help us to improve further. My team & I make it a top priority to ensure that our guests experience a pleasant, efficient, friendly and comfortable... More 

Top Contributor
98 reviews 98 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 18, 2014

This hotel had great service. The only thing I did not like was the restaurant on top of the hotel. The food was not good. The food on the 2nd floor in the cafe was the best. This is where you should have your meals. The rooms were very clean and a good size. The wifi was included, which is... More 

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. I was delighted to read that you had a pleasant stay at our hotel and particularly appreciated the friendliness and assistance of our staff. Your acknowledgement of our staff service and... More 

Lille, France
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 2, 2014

Good location, lot of choices for breakfast, swimming pool and jacuzzi always nice to try to ease the jetlag... Restaurant at the top is a bit show of... food is "average" but service is good. Nightmare to get a taxi , but staff very helpful

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your comments about our hotel and our service. It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest. I have hereby copied... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed November 14, 2014

couple of days ago, i went to shanghai on business trip. i booked for one night, cos i dont know if it is a good hotel or not. it took few time for me to figure out where it is. honestly, the location is not quite ideal as other hotels. however, when i stepped into my room, i was surprised... More 

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest. I was delighted to... More 

Lille, France
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 8, 2014

I use to stay in this hotel when I come for business reason in Shanghai. I like it a lot!!! All the staff is nice AND they all speak English, which is not always the case in Shanghai... There is 3 different restaurant : 1 revolving on the last floor where you can find very good seafood, 1 buffet with... More 

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest. I was delighted to... More 

Hong Kong, China
Top Contributor
55 reviews 55 reviews
55 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 7, 2014

One night for business. Located 500m from metro station, starbucks just on side building. But the area is not so much interesting. Checkin was fast and efficient. Room is ok, but bathroom is old. The bed was not perfect. Strange smell (maybe smoke) in the room. Breakfast was not the best I had in Novotels. I will not come back.

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you for your specific comments and I appreciate you writing to tell me what you experienced during your last stay with us. It will definitely help us to improve further. I noticed that you have some comments about room facility, smell and breakfast quality. Regarding room facility, actually, we have finished... More 

Tokyo
Contributor
14 reviews 14 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 8, 2014

nice and large room, breakfast had various choice and good service. However concierge was low service level and he didnt provide any suggestion for restrant and taxi.

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you for your specific comments and I appreciate you writing to tell me what you experienced during your last stay with us. It will definitely help us to improve further. I am truly sorry for the problems you encountered and I hereby copied this email to my Front Office Manager for... More 

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Additional Information about Novotel Atlantis Shanghai

Address: No.728 Pudong Avenue, Shanghai 200120, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Lujiazui
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Atlantis Shanghai 4*
Number of rooms: 303
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Also Known As:
Novotel Atlantis Shanghai Hotel Shanghai
Accor Atlantis Shanghai
Novotel Shanghai
Shanghai Novotel
Hotel Style:
#54 Family Hotel in Shanghai
#106 Business Hotel in Shanghai
#106 Luxury Hotel in Shanghai
#146 Best Value Hotel in Shanghai

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