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Novotel Atlantis Shanghai

#119 of 3,977 Hotels in Shanghai
Certificate of Excellence
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No.728 Pudong Avenue, Shanghai 200120, China
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Free breakfast
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Novotel Atlantis Shanghai
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Novotel Atlantis Shanghai
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492 reviews from our community

Traveler rating
    116
    259
    95
    13
    9
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205
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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China
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A little out of the way but close to everything by taxi (Take a hotel 'Taxi Card' to tell driver where to go). Very quiet but no real restaurants. East of central Pudong business area and about a 20rmb ride to Oriental Pearl Tower and 40rmb to The Bund. Quiet. Clean. Comfortable. Excellent staff! They were top notch in every... More 

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Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear Michael C, Thank you so much for taking the time to review Novotel Shanghai Atlantis on TripAdvisor. I am delighted that you had an enjoyable and pleasant stay with us and that you like the beautiful view from the Art 50 Revolving Restaurant and Bar. The hotel is close to almost everything by taxi; alternatively, Metro Line 4-Pudong Avenue... More 

Novo Hamburgo, RS
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 14, 2015

Regular service and quality, but much lower than Novotel chain usually provides (in European countries for example). The room is good enough, with clean bathroom and international TV available. The restaurant and service menu needs to improve its options and taste. Food is only satisfactory, with commercial taste.

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Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear Unterleider H, Thank you for sharing your comments regarding your stay at Novotel Shanghai Atlantis. While it is delighted to hear that we were able to meet your expectation, in relation to accommodation comfort, bathroom cleanliness as well as the availability of international TV channels; I am sorry to read of your feedback with regards to your dining experience,... More 

clonmel
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 18, 2015

Stayed a week in this hotel and must compliment all the staff, from the front desk to the lady who came to tidy our room and the boys who helped us get taxis, on the friendly and excellent service we received during that time. Special mention to Florie Anne and Jovanie on looking after us so well. Always a friendly... More 

Was this review helpful? Yes 1
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. I was delighted to read that you had a pleasant stay at our hotel and particularly appreciated the friendliness and assistance of our staff. Your acknowledgement of our staff service and... More 

Cologne, Germany
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 26, 2015

the service is very well educated. Polite and helpful. After having a problem with my credit card last year, the gm helped me within a second. Back again in the following year we got a very warm welcome and an upgrade, too. Very recommendable and high quality hotel.

Was this review helpful? Yes 1
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. I was delighted to read that you had a pleasant stay at our hotel and particularly appreciated the friendliness and assistance of our staff. Your acknowledgement of our staff service and... More 

Nuremberg, Germany
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 2, 2015

Having stayed here in Oct 2014 for 3 nights - friendly service, close to The Bund, if you book a room on the higher levels you have a fantastic view over the skyline. Quiet rooms (standard), quite comfortable, the Gin Tonic at their bar is a bit poor, the breakfast very good (large choice, very spacious hall). Would book it... More 

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest. I noticed you have... More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed December 29, 2014

I can not give you a review of the hotel but I can review staff cooperation with incorrect bookings The general manager and the financial manager o this hotel have been the best and most understanding of all hotels i have stayed in in China. I have been a member of Accor Hotels for over 25 years and their response... More 

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Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you for your specific comments and I appreciate you writing to tell me what you experienced during your last stay with us. It will definitely help us to improve further. My team & I make it a top priority to ensure that our guests experience a pleasant, efficient, friendly and comfortable... More 

Top Contributor
98 reviews 98 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 18, 2014

This hotel had great service. The only thing I did not like was the restaurant on top of the hotel. The food was not good. The food on the 2nd floor in the cafe was the best. This is where you should have your meals. The rooms were very clean and a good size. The wifi was included, which is... More 

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. I was delighted to read that you had a pleasant stay at our hotel and particularly appreciated the friendliness and assistance of our staff. Your acknowledgement of our staff service and... More 

Lille, France
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 2, 2014

Good location, lot of choices for breakfast, swimming pool and jacuzzi always nice to try to ease the jetlag... Restaurant at the top is a bit show of... food is "average" but service is good. Nightmare to get a taxi , but staff very helpful

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your comments about our hotel and our service. It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest. I have hereby copied... More 

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