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Novotel Atlantis Shanghai

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No.728 Pudong Avenue, Shanghai 200120, China
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Novotel Atlantis Shanghai
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576 Reviews from our TripAdvisor Community

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Calgary, Canada
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I have stayed at this hotel three times in the last 18 months. The manager Francis Goh provides unbelievable service to his guests and his management style is reflected in all his employees. It is a very safe and comfortable place for single women to stay if you want to experience China for the first time. There are several excellent... More 

Helpful?
Thank Rawlib
Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I've been going to Novotel Atlantis on a regular basis for a year and it never stop amazing me. The service team is led by an all around Gentlemen GM from Singapore that really understands his eastern and western clienteles. His team is a mix of west met east and they aim to deliver a professional experience to their guests.... More 

Helpful?
Thank HkRick
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear HkRick, It is absolutely our pleasure to have you with us at the Novotel Shanghai Atlantis and we are thrilled to hear that you have been returning time after time for a year. Your comment will surely be shared with the entire team as one of our commitments is to make our guest feel welcome and we are glad... More 

Surabaya, Jawa Timur, Indonesia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has a good service at front desk. They spoke good english, because there are some non-chineese person who spoke good english to me when i checked in. The hotel room is spacy, and also clean. And one thing I should appreciate was,, they gave me an extra bed for free ! (maybe because am accor's member ;) )... More 

Helpful?
Thank Johanes L
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear Johanes L, Thank you so much for your invaluable comments sharing on the site. We are thrilled to know that you were satisfied in all aspects especially with our services at the Front Desk, clean and spacious room as well as the hotel facilities. Thank you for your time and we hope to see you again at the Novotel... More 

1 review
4 of 5 stars Reviewed January 6, 2016 via mobile

Very good rooms and very nice staff/service. Wifi works but not fast enough. Quite expensive bar in lobby and they allow smoking. Very good menu for breakfast but very poor quality of brasilian BBQ restaurant in the night. Overall, very good for stay but look for another location to eat.

Helpful?
Thank Igor R
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear Igor R, Many thanks for taking the time to review us following your stay at the Novotel Shanghai Atlantis and we are appreciative of your comments especially with regards to your dining experience. I will share your feedback with our Executive Chef as we strive to continuously improve our services and standards. On the positive note, we are glad... More 

1 review
5 of 5 stars Reviewed December 20, 2015

Self used this Shanghai Novotel Atlantis Hotel a lot of times during business trips. Very good Hotel with affable staff and good prices. 2nd Floor Restorant is perfect for the breakfast, lunch and dinner. The location is suitable for the business and relaxation. The Pudong area is reachable in 20 minutes by walk. Can be recommended for business and private... More 

Helpful?
Thank Николай Л
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear Николай Л, Thank you very much for writing us a review on TripAdvisor and it is our pleasure to read your positive comments. We are glad to be able to meet your expectations, in terms of service standard, rate value, dining experience and hotel location. Once again, thank you for your recommendation and we look forward to your next... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 20, 2015

Novotel was ok. Real 4* hotel, far from 5 and far from 3. Cannot say anything special about service, maybe I was too tired. But the girls at club lounge look like they've been working there first day. They didn't know drinks and look too confused. The night view from lounge is stunning. A/c was a little hot, furniture was... More 

Helpful?
Thank Oborovich
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear Oborovich, Thank you for sharing your feedback following your stay at the Novotel Shanghai Atlantis. Your comment will be shared with the team especially with out staff members at the Premier Lounge so as to improve the services; however we are glad to hear you enjoyed the stunning night view as well as the comfort of the bed. We... More 

Shanghai, China
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 16, 2015

Great rooms and friendly service. Great location if you are working or doing business in pudong. the execultive lounge makes for a quiet breakfast place with great view of the financial district. Rooms are clean and spacious

Helpful?
Thank stegi00
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear stegi00, Many thanks for your lovely review and it is our pleasure to know you enjoyed the guest room, friendly services, hotel location as well as the Premier Lounge which overlooks the Pudong’s financial district. We hope to have you back again soon! Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com More 

2 reviews
5 of 5 stars Reviewed November 30, 2015 via mobile

Very friendly front desk and concierge. Taxi services assisted by concierge staff. centrally located. Currency exchange machine is located in the hotel. A big bonus for travellers. All staff smiling every time. Very near to bund and Shanghai tallest buildings.

Helpful?
Thank 285harisha
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear 285harisha, Thank you for your lovely review on your recent visit to Novotel Shanghai Atlantis and we are appreciative of your comment on the friendly services provided by our Front Desk and Concierge Team. I am also glad you found the currency exchange machine onsite to be convenient. We do hope to see you again soon when your travel... More 

Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 23, 2015

Hotel is very Good, was my second stay. The Room had great view from two sides including river view. Hospitality is very good. Breakfast is huge. Problem for Vegetarian Food, only one dish in their menu. There is Fruit Vendor in the Opp Lane, which is good. Metro Station is about 15min walk. Food at near by Indian Restaurant Indian... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank sameerkharidia
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear sameerkharidia, Thank you for returning to the Novotel Shanghai Atlantis and sharing your experience with us. I am glad you enjoyed the room view, warm hospitality, buffet breakfast as well as the hotel location. Pertaining to your comment on the Vegetarian dish, we do have a few options available however our Chef could also prepare the dish to your... More 

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