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Novotel Atlantis Shanghai

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No.728 Pudong Avenue, Shanghai 200120, China
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Novotel Atlantis Shanghai
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Novotel Atlantis Shanghai
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520 Reviews from our TripAdvisor Community

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Traveler rating
    128
    271
    98
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    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (520)
  • Mar-May only
    (121)
  • Jun-Aug only
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    (99)
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Chennai (Madras), India
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was expecting a great experience from reading all the raving review and felt somewhat let down. This is a regular mid budget business hotel and met expectations. But did not go beyond meeting expectations. Booked two rooms through Hotels.com but on reaching the hotel they could find reservation for one room only and accommodated my colleague and me in... More 

Was this review helpful? Yes
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear hari0710, Thank you very much for your feedback following your stay at the Novotel Shanghai Atlantis. I am disappointed too to read that your experience with us was not as great as expected. We take all comments very seriously and your feedback served as a reminder towards delivering better services. Pertaining to your comment on the room reservation, I’d... More 

Bucharest, Romania
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

the rooms were ok, the breakfast, same. the downside is that it's a little bit far from the subway - at least 1 km - and there is no other way of transportation. take care with the caution they charge for the room! - they blocked a summ for the caution and at the end, instead of taking the room... More 

Was this review helpful? Yes
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear bio_up, Thank you for taking the time to tell us about your stay experience. We are pleased to know you were satisfied with the guest room and breakfast at the Novotel Shanghai Atlantis. I am sorry that the hotel’s location to the metro is a little bit far for you; the nearest metro station is about 7 minutes’ walk... More 

Huntington Beach, California
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very nice quality hotel. The rooms are very new and updated. The staff is phenomenal. They are all so friendly and helpful- from the front desk to the bell hops, concierge, spa team and so forth. A reviewer recently said the wifi is slow. I had no issue with it and the speed was fine. If I... More 

Was this review helpful? Yes 1
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear Otterman11, We very much appreciate you sharing your feedback following your stay at the Novotel Shanghai Atlantis. Thank you for recognizing the team’s effort on a public forum like this and it is delightful to know you enjoyed the guest room and the hotel WiFi. Pertaining to your comment on the comfort of the bed, you can contact me... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

For all the people that come in Shanghai for business, please don't choose this hotel. Everything seems perfects, the staff is very nice, the food is expensive but good, but.... If you neet to use wifi to work, this plase become a hell. Connection Doesn't work and when it works is TOO SLOW!!!

Was this review helpful? Yes
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear lollo630, Thank you for sharing with us your experience during your recent trip to Shanghai. Whilst it is good to hear we were able to meet your expectations, in terms of service quality and dining experience, I am sorry to hear of your feedback about the hotel WiFi. We have actually upgraded our internet last December and the hotel... More 

Penang, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The porter unloaded the baggage from taxi the moment we arrived at the hotel. Within 15 mins, we already checked in to our rooms on level 44. We could still enjoy our dinner at the Chinese restaurant located on level 4 where delicious food was served before the last order at 9.30pm. Very spacious room and bath had made our... More 

Was this review helpful? Yes 1
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear leepong, It is indeed our pleasure to take care of you and your family and we are thrilled that your stay at the Novotel Shanghai Atlantis made you felt at home. Without the team’s effort we would not be able to deliver the services that you were satisfied from the moment you check in till checkout. Do let me... More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our opinion are:- 1) rooms are clean, comfortable, spacious and have very good ambience 2) foods are delicious 3) service are prompt and efficient 4) staffs are friendly and helpful 5) eateries, convenient stores, MRT etc are just walking distance from the hotel 6) quiet, without kids playing and screaming around

Was this review helpful? Yes 1
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear hong8888, Many thanks for taking the time to tell us your experience during your recent trip to Shanghai. We are pleased to be able to meet your expectations, in relation to guest room comfort, services rendered, dining experience and hotel location, as well as the quiet ambience. If you require any assistance in making any future bookings, please do... More 

Subang Jaya, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were so impressed by and satisfied with the (A) friendly and efficient service (B) clean and spacious room (C) breakfast with variety of oriental and western choices (D) food at the Chinese restaurant (E) magnificent view and night scene from the hotel room (F) surrounding areas where we could have variety of local cuisines (G) location near an underground... More 

Was this review helpful? Yes 1
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear kfeicgh, We are so glad to read of your wonderful experience at the Novotel Shanghai Atlantis and thank you so much for writing us such extensive review. It is greatly pleasing to know we were able to meet your expectations in all aspects and I will certainly share your comment with the team for their efforts. Feel free to... More 

The Hague, The Netherlands
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location is very good, the view on the Shanghai sklyine is memorable, and the staff is very nice. The gym and swimming pool are nice. Only the food is so-so. wifi is ok, TV system is not really up do date.

Was this review helpful? Yes 1
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear FrenchDamien, We very much appreciate you sharing your experience with us, thank you for your time. It is grateful and happy to learn the Shanghai skyline view from your room was memorable and that you enjoyed the hotel’s location, friendly services as well as the hotel facilities. I am sorry that there are still some areas of the services... More 

Grayson, Georgia, USA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I arrived at the hotel at 0100 in the morning due to a flight weather delay from Narita. Checked in with no problem. I was greatly surprised with a room upgrade (Really nice after 19 hours from the US). Great hotel, Beautiful room, and Excellent views. Everyone spoke english and was there to help with any questions I had. Special... More 

Was this review helpful? Yes 2
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear JDAiken, We are thrilled to hear you had an excellent experience at the Novotel Shanghai Atlantis and thank you for staying with us. Your kind compliments will surely be passed on to Alexander, for his hospitality and services as it is always a pleasure to be remembered for making our guest stays an exceptional one. Feel free to contact... More 

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