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Novotel Atlantis Shanghai

#119 of 3,971 Hotels in Shanghai
Certificate of Excellence
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No.728 Pudong Avenue, Shanghai 200120, China
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Novotel Atlantis Shanghai
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Novotel Atlantis Shanghai
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489 reviews from our community

Traveler rating
    115
    257
    95
    13
    9
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46
55
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203
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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  • Spanish first
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    (489)
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    (106)
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    (126)
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  • Dec-Feb only
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Novo Hamburgo, RS
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Regular service and quality, but much lower than Novotel chain usually provides (in European countries for example). The room is good enough, with clean bathroom and international TV available. The restaurant and service menu needs to improve its options and taste. Food is only satisfactory, with commercial taste.

Was this review helpful? Yes
Alison C, Guest Experience Manager at Novotel Atlantis Shanghai, responded to this review

Dear Unterleider H, Thank you for sharing your comments regarding your stay at Novotel Shanghai Atlantis. While it is delighted to hear that we were able to meet your expectation, in relation to accommodation comfort, bathroom cleanliness as well as the availability of international TV channels; I am sorry to read of your feedback with regards to your dining experience,... More 

clonmel
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 18, 2015

Stayed a week in this hotel and must compliment all the staff, from the front desk to the lady who came to tidy our room and the boys who helped us get taxis, on the friendly and excellent service we received during that time. Special mention to Florie Anne and Jovanie on looking after us so well. Always a friendly... More 

Was this review helpful? Yes 1
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. I was delighted to read that you had a pleasant stay at our hotel and particularly appreciated the friendliness and assistance of our staff. Your acknowledgement of our staff service and... More 

Cologne, Germany
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 26, 2015

the service is very well educated. Polite and helpful. After having a problem with my credit card last year, the gm helped me within a second. Back again in the following year we got a very warm welcome and an upgrade, too. Very recommendable and high quality hotel.

Was this review helpful? Yes 1
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. I was delighted to read that you had a pleasant stay at our hotel and particularly appreciated the friendliness and assistance of our staff. Your acknowledgement of our staff service and... More 

Nuremberg, Germany
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 2, 2015

Having stayed here in Oct 2014 for 3 nights - friendly service, close to The Bund, if you book a room on the higher levels you have a fantastic view over the skyline. Quiet rooms (standard), quite comfortable, the Gin Tonic at their bar is a bit poor, the breakfast very good (large choice, very spacious hall). Would book it... More 

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest. I noticed you have... More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed December 29, 2014

I can not give you a review of the hotel but I can review staff cooperation with incorrect bookings The general manager and the financial manager o this hotel have been the best and most understanding of all hotels i have stayed in in China. I have been a member of Accor Hotels for over 25 years and their response... More 

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Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you for your specific comments and I appreciate you writing to tell me what you experienced during your last stay with us. It will definitely help us to improve further. My team & I make it a top priority to ensure that our guests experience a pleasant, efficient, friendly and comfortable... More 

Top Contributor
98 reviews 98 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 18, 2014

This hotel had great service. The only thing I did not like was the restaurant on top of the hotel. The food was not good. The food on the 2nd floor in the cafe was the best. This is where you should have your meals. The rooms were very clean and a good size. The wifi was included, which is... More 

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. I was delighted to read that you had a pleasant stay at our hotel and particularly appreciated the friendliness and assistance of our staff. Your acknowledgement of our staff service and... More 

Lille, France
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 2, 2014

Good location, lot of choices for breakfast, swimming pool and jacuzzi always nice to try to ease the jetlag... Restaurant at the top is a bit show of... food is "average" but service is good. Nightmare to get a taxi , but staff very helpful

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your comments about our hotel and our service. It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest. I have hereby copied... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed November 14, 2014

couple of days ago, i went to shanghai on business trip. i booked for one night, cos i dont know if it is a good hotel or not. it took few time for me to figure out where it is. honestly, the location is not quite ideal as other hotels. however, when i stepped into my room, i was surprised... More 

Was this review helpful? Yes
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review

Dear Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for having taken the time to share with us your impressions about our hotel and our service. It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest. I was delighted to... More 

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