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Sofitel Shanghai Hyland

#73 of 3,972 Hotels in Shanghai
Certificate of Excellence
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No.505 Nanjing East Road, Huangpu District, Shanghai 20001, China
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Sofitel Shanghai Hyland
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Sofitel Shanghai Hyland
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393 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Amsterdam, The Netherlands
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed 2 nights at this hotel for business. My travel manager pricked the hotel for me; so I did not research other hotels in Shanghai. The hotel is very centrally located right in the most central part of Shanghai, it even has access on one side the main pedestrian shopping street. There are also a few metro lines nearby.... More 

Was this review helpful? Yes 4
SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear byswiss, Merci beaucoup for posting your opinion here on TripAdvisor! Our first priority is to provide a true Sofitel experience to all our guests. As we are definitely shocked by the unusual encounter you experienced during your stay, I have contacted you on private to find out more details and follow up accordingly. You can contact me directly at... More 

Christchurch, New Zealand
Contributor
19 reviews 19 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A really good hotel in 5 star location. Right on shopping street and easy walk to the bund. Nice room and bathroom. Good breakfast. Only negative was the room was so hit and the air conditioning didn't make any difference. We turned it down as low as it would go and it was still very hot. Phoned reception on the... More 

Was this review helpful? Yes
SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear Sharpei72, Merci beaucoup for sharing your feedback with us! It was a pleasure to have you staying with us here in the hustle and bustle of Shanghai! We apologize for the inconvenience caused by the air-conditioning system and will work on improving. We hope to welcome you back soon! Best wishes, Daniela Karadzhova Guest Experience Manager Sofitel Shanghai Hyland... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the sofitel hyland for our anniversary trip in March, on arrival we were greeted by Daniela at the front desk, our suite was not ready as we were early so she very kindly made us comfortable in the lounge got us coffee and filled us in on what to do and see while in Shanghai she went... More 

Was this review helpful? Yes
SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear BekShan, Merci beaucoup for your feedback. It was certainly a pleasure to welcome you at our hotel and I am delighted that you enjoyed your stay with us. Your compliments have been well shared with the team! We are looking forward to welcoming you back! Best wishes, Daniela Karadzhova Guest Experience Manager Sofitel Shanghai Hyland h1603-qc@sofitel.com More 

Lima, Peru
2 reviews
3 of 5 stars Reviewed 1 week ago

I have been several times in China and in Shanghai, Nanjing Road is one of the main attractions in Shanghai, and one of the times i was walking around I thought i would choose the Sofitel in my next trip. I just did that, and honestly I'm very dissapointed. The location is great indeed, but, the hotel is not, the... More 

Was this review helpful? Yes
SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear TheLastPatrician, Merci beaucoup for your feedback. We pay attention to all comments we receive and work on points highlighted by our guests. Actually our hotel building is not shared with any other company's office; we do however host many meetings and seminars at our function rooms. We are also happy to share with you that our lifts will be... More 

Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I want to ask a the concierge recommendations for restaurant around the area having been to shanghai just a few hours before. The concierge is all smiles but the team behind him is thinking and talking that i'm just another foreigner, badmouthing me in front of me saying i'm crazy and what am I doing here!! Puhlease... I speak 5... More 

Was this review helpful? Yes 1
SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear Wal21, Merci for sharing your feedback with us here on Tripadvisor! We pay attention to all comments we receive and work on points highlighted by our valued guests. I have contacted you on private to get more details so we can follow up and ensure that this atypical encounter does not happen again. Best wishes, Daniela Karadzhova Guest Experience... More 

Frankfurt
Top Contributor
180 reviews 180 reviews
49 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location is in the part of shanghai that has not yet been torn down and replaced by modern high rise and glitzy buildings. The area still has character. The hotel is nice and staff friendly. Rooms are comfortable. Will return

Was this review helpful? Yes
SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear JackTrost, Merci beaucoup for sharing your feedback with us here on TripAdvisor! It was a pleasure to read about your stay and our central authentic Shanghai area! We are looking forward to your next visit! Best wishes, Daniela Karadzhova Guest Experience Manager Sofitel Shanghai Hyland h1603-qc@sofitel.com More 

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Recently, I went to Shanghai with my mom. Since I arrived to the property the staff were cheerful and has created a good atmosphere. The location was also excellent, as it's located in the famous Nanjing road. The room was spacious and I personally think it was such a nice hotel.

Was this review helpful? Yes
SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear passionatetraveler97, Merci beaucoup for sharing your pleasant experience with us! It was definitely a pleasure to read about your enjoyable stay and your review has been shared with the whole team! We are all looking forward to welcoming you back hopefully soon! Best wishes, Daniela Karadzhova Guest Experience Manager Sofitel Shanghai Hyland h1603-qc@sofitel.com More 

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