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Sofitel Shanghai Hyland

#75 of 3,975 Hotels in Shanghai
Certificate of Excellence
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No.505 Nanjing East Road, Huangpu District, Shanghai 20001, China
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Sofitel Shanghai Hyland
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Sofitel Shanghai Hyland
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429 reviews from our community

Traveler rating
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    58
    12
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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Adelaide, Australia
Contributor
15 reviews 15 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a great hotel. Very comfortable and well located in the middle of the walking mall, close to the subway and walking distance to the Bund. It is well priced and having access to the club lounge is really beneficial with easy checkin. Breakfast and drinks are served there and there is access to computers and is a nice... More 

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New York
Contributor
17 reviews 17 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The staff at the sofitel was awesome! They took care of everything, were super nice, and spoke excellent English. From the front desk staff squaring away all issues, to the concierge who went above and beyond (thanks Aaron!). I can't say enough good things about the people at the Sofitel. Transit to and from the hotel is not difficult. Sandwiched... More 

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New Delhi, India
Top Contributor
135 reviews 135 reviews
70 hotel reviews
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in this hotel after gap of 2 years. We took club room. We were 4 persons and booked 2 rooms on Club floor. One room was good, average space (refurnished since my last visit) toilet small but have shower area as well as bath tub. BUT the other room on same floor, but almost half of size of... More 

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear Atycoon, Merci beaucoup for sharing your experience with us! It was a pleasure to have you staying with us again and your comments have been well shared with the hotel team. I have contacted you on private to clarify some points and I remain at your disposal should you need further assistance with anything at all. We are looking... More 

Singapore, Singapore
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Location is ideal if you want to be able to walk to the Bund. some of the rooms are newly renovated. the look and feel is more like a Pullman than Sofitel. however, the service is good. the room service operator remembers your preference. the nice small touches. the Club level @ lvl30 offers a great view of Shanghai. there... More 

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear ShawnLEE1975, Merci beaucoup for sharing your opinion with us here on TripAdvisor! It was indeed a pleasure to have you staying with us and your comments have been well shared with the hotel team! We are looking forward to your next visit! Best regards, Daniela Karadzhova Guest Experience Manager Sofitel Shanghai Hyland h1603-qc@sofitel.com More 

London, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I visit Shanghai 7/8 times each year and normally I stay in the 5* Shanghai Grand Central Hotel directly across the road from the SOFITEL Hyland. Other than the dreadful internet service, I have been extreamly satisfied with the Grand Central Hotel. On previous visits I would overcome the internet issues by crossing the road and sitting in the bar... More 

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear Darren_UK0807, Merci beaucoup for posting your valuable feedback on TripAdvisor! We have well noted your comment regarding the decoration of the rooms and would like to clarify. The Junior Suite you were occupying was actually fully refurbished last year and indeed the décor is contemporary and “funky”; we do however have rooms & suites on other floors that are... More 

San Francisco
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 1 week ago

I had booked a Superior Room on the Club Level which is located in the top floors of the hotel. The rate allows access to the Club Lounge in the top floor. The club lounge is also the place where there is afternoon tea, happy hour, and where breakfast is served. The rate included wi-fi throughout the hotel, where the... More 

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear ArchiBoi, Merci beaucoup for posting your review on TripAdvisor! It was definitely a pleasure to have you and your friends staying with us on your recent trip to Shanghai and your detailed feedback has been shared with the whole team. We do hope to welcome you back shortly! Best regards, Daniela Karadzhova Guest Experience Manager Sofitel Shanghai Hyland h1603-qc@sofitel.com More 

Canberra, Australia
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed in this hotel a few times, during business in Shanghai. It has a great location, opening onto the shopping of Nanjing Pedestrian Mall, with easy access to the metro there. The Nanjing mall is a busy place and you are a little bombarded as you walk outside, but that is all forgotten when you get to the... More 

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear StephenB0265, Merci beaucoup for sharing your experience with us here on TripAdvisor! It is always a pleasure to have you staying with us and your kind words have been shared with the whole team, especially the Club and the Tailor who were very excited to read your compliments! We are looking forward to welcoming you back! Best regards, Daniela... More 

Rumbeke, Belgium
Top Contributor
53 reviews 53 reviews
46 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

very central, close to the underground, reasonnable rates, reasonnable rooms ( Always nicer if you get an upgrade, unfortunately not when you book with booking.com, people at the restaurant very unfriendly, other staff good

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear Peter V, Merci beaucoup for sharing your experience with us here on TripAdvisor! It is always a pleasure to have you staying with us. Your valuable feedback has been well shared with the hotel team. As I have explained to you in a private email, you can benefit from the perks and upgrades as a LeClub Platinum member only... More 

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