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Sofitel Shanghai Hyland

#74 of 3,976 Hotels in Shanghai
Certificate of Excellence
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No.505 Nanjing East Road, Huangpu District, Shanghai 20001, China
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Sofitel Shanghai Hyland
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Sofitel Shanghai Hyland
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403 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wellington, New Zealand
Contributor
20 reviews 20 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We spent 9 nights at the this hotel, which is in a great location, but there are some pluses and minuses! I shared a twin room with a friend - our beds both had a slope either to the left or right. The entry to the room is straight into the bathroom - so if someone comes to the door... More 

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Auckland
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Every day I stayed at the Sofitel Hyland (I was on the Club floor and had an Accor Advantage Plus card - which gives you 50% of your food) I had a different experience of delicious food. The buffet was huge at breakfast in fact you could liken it to breakfast, lunch and dinner in one sitting. Dinner was even... More 

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Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is located quite centrally with access to metro within 5 mins of walking. The exit of the hotel is Nanjing Road which is a good place to shop, hop and eat. Banking is very easy on Nanjing Road and around the hotel. The rooms are reasonable and value for money considering the brand. The staff are quite courteous.... More 

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Al Khobar, Saudi Arabia
Contributor
18 reviews 18 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

it is nice hotel in the center of the shopping malls, and restaurants. good staff. the rooms are a lettil bet small; but cleaned, and nice wifi. do not stop for people in the street offering you massage or not original items.

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Amsterdam, The Netherlands
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed 2 nights at this hotel for business. My travel manager pricked the hotel for me; so I did not research other hotels in Shanghai. The hotel is very centrally located right in the most central part of Shanghai, it even has access on one side the main pedestrian shopping street. There are also a few metro lines nearby.... More 

Was this review helpful? Yes 4
SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear byswiss, Merci beaucoup for posting your opinion here on TripAdvisor! Our first priority is to provide a true Sofitel experience to all our guests. As we are definitely shocked by the unusual encounter you experienced during your stay, I have contacted you on private to find out more details and follow up accordingly. You can contact me directly at... More 

Christchurch, New Zealand
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

A really good hotel in 5 star location. Right on shopping street and easy walk to the bund. Nice room and bathroom. Good breakfast. Only negative was the room was so hit and the air conditioning didn't make any difference. We turned it down as low as it would go and it was still very hot. Phoned reception on the... More 

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear Sharpei72, Merci beaucoup for sharing your feedback with us! It was a pleasure to have you staying with us here in the hustle and bustle of Shanghai! We apologize for the inconvenience caused by the air-conditioning system and will work on improving. We hope to welcome you back soon! Best wishes, Daniela Karadzhova Guest Experience Manager Sofitel Shanghai Hyland... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the sofitel hyland for our anniversary trip in March, on arrival we were greeted by Daniela at the front desk, our suite was not ready as we were early so she very kindly made us comfortable in the lounge got us coffee and filled us in on what to do and see while in Shanghai she went... More 

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear BekShan, Merci beaucoup for your feedback. It was certainly a pleasure to welcome you at our hotel and I am delighted that you enjoyed your stay with us. Your compliments have been well shared with the team! We are looking forward to welcoming you back! Best wishes, Daniela Karadzhova Guest Experience Manager Sofitel Shanghai Hyland h1603-qc@sofitel.com More 

Lima, Peru
2 reviews
3 of 5 stars Reviewed 3 weeks ago

I have been several times in China and in Shanghai, Nanjing Road is one of the main attractions in Shanghai, and one of the times i was walking around I thought i would choose the Sofitel in my next trip. I just did that, and honestly I'm very dissapointed. The location is great indeed, but, the hotel is not, the... More 

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear TheLastPatrician, Merci beaucoup for your feedback. We pay attention to all comments we receive and work on points highlighted by our guests. Actually our hotel building is not shared with any other company's office; we do however host many meetings and seminars at our function rooms. We are also happy to share with you that our lifts will be... More 

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