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Sofitel Shanghai Hyland

#72 of 3,971 Hotels in Shanghai
Certificate of Excellence
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No.505 Nanjing East Road, Huangpu District, Shanghai 20001, China
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Sofitel Shanghai Hyland
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Sofitel Shanghai Hyland
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378 reviews from our community

Traveler rating
    154
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    48
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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Jakarta, Indonesia
Contributor
13 reviews 13 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I was been here in December 2013. During Christmas and New year eve. Place so nice with big Christmas tree. Room is warm and well for sleep I love shampoo and shower Gel is from branded company. Nice for vacation with family.

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in one of the club rooms here so get the use of the top level free dining and drink between 5-7 I think it was - which is a good thing. But once we were heavily overcharged for our rooms the staff argued with us for an hour or so and wouldn't refund us. Eventually after making a scene... More 

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear bennyt23, Merci beaucoup for posting your review concerning your recent stay with us in September 2014! We pay attention to all comments we receive and work on points highlighted by our valued guests. We are sorry to read that your issue was not handled properly and we did not live up to your expectations. I have contacted you on... More 

Hong Kong, China
Top Contributor
127 reviews 127 reviews
39 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 1 week ago

I can only give this hotel 3 stars despite its good location and good rooms. The management needs to know that their staff have a great impact on the hotel - especially the registration staff. I have never experienced such inefficiency and inconsistency in all my hotel stays. Having just stayed 2 nights at the fantastic Sofitel Westlake Hangzhou, our... More 

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear mosto, Merci beaucoup for posting your review on Tripadvisor! We are very sorry to hear about the atypical experience you had during your recent visit to Shanghai. I have contacted you on private to acquire more details so we can follow up accordingly. Best wishes, Daniela Karadzhova Guest Experience Manager Sofitel Shanghai Hyland h1603-qc@sofitel.com More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay in shanghai very regularly and believe you cant go past the Sofitel on Nanjin road. Right in the heart, close enough to the Bont. The Airport is about 40 mins and bullet trains about 30 mins usually. They speak great English and generally staff are very friendly. Food is also good. nice enough rooms for the price and... More 

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear Leon F, Merci beaucoup for posting your review regarding your recent stay with us in September 2014! We are delighted that you took advantage of our central Shanghai location and Sofitel Club facilities! Your compliments have been well shared with all of our Ambassadors. We hope to welcome you back soon! Best wishes, Daniela Karadzhova Guest Experience Manager Sofitel... More 

Wollongong, Australia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

we had 1 night on 15th March after a cruise. Everything is on the door step. About a 15min walk to bund and 5mins to underground train to opal tower. Rooms were clean lovely walk in rain shower. Breakfast was great. Concierge was very helpful in getting us transport to bullet train as no taxi stops here. Our train tickets... More 

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear jenf61, Merci beaucoup for sharing your wonderful experience with us here on Tripadvisor! Your kind words have been shared with the hotel team and we are all very thankful for your compliments. Your review did remind us that our guest satisfaction is indeed the essence of true hospitality. We would love to welcome you back! Best wishes, Daniela Karadzhova... More 

Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are a shopper, you want to be on this place you are close to the pedestrian street Nanjing Road, You can find plenty of branded shops and malls, with a lot of places to eat and my personal favorite Papa Johns Pizza!! The hotel boasts good interiors with large rooms, free internet ...

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SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear Bhavinmehta, Merci beaucoup for sharing your experience with us on Tripadvisor! It was indeed a pleasure to have you staying with us and we do agree with you - our central Shanghai location is a paradise for the shoppers! We hope to welcome you back soon for yet another pleasant stay! Best wishes, Daniela Karadzhova Guest Experience Manager Sofitel... More 

Lindau, Germany
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago

A room was booked for me at this establishment for a 3 night stay. As an Accor platinum card holder (which I believe has some recognition level for loyalty to the Accor group of hotels) the reception and handling of my arrival by the French front desk assistant was absolutely appalling. I would not wish a greeting of this dismal... More 

Was this review helpful? Yes 2
SofitelSHHyland, Manager at Sofitel Shanghai Hyland, responded to this review

Dear Tim W, Merci for sharing your review with us on TripAdvisor! Firstly, thank you for your trust and support to Accor hotel group worldwide. Please rest assured that it was not our intention to upset you and we do hope we would have the opportunity to welcome you. The Accor policy states that only reservations that are made through... More 

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