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All 3,845 Shanghai hotels

Four Seasons Shanghai Pudong

5.0 of 5 Hotel   |   No.210 Century Avenue, Pudong New District, Shanghai 200120, China (Lujiazui)
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Ranked #12 of 3,845 Hotels in Shanghai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
GrahamC-3922 Melbourne, Australia
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188 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Top Contributor
59 reviews 59 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

It looks like a Four Seasons but the quality is not even close. Quality is made up of the details and this Four Seasons doesn't get it. Breakfast toaster doesn't work. Shower takes two minutes to get warm water. Room service burger (how difficult can that be) overcooked and served on a dry brioche roll - like eating cardboard. Wake... More

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ChristianFSPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review

Dear Russel G, Thank you very much for taking the time share your detailed feedback about your stay with Four Seasons Hotel Pudong, Shanghai. As you can imagine, I am very concerned by your comments about your stay and have shared your notes with our team to ensure improvement is made. I truly believe that your experience is thankfully not... More

Melbourne, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I spent 2 weeks at the hotel while on business in Shanghai. From the moment I arrived at the hotel it was first class all the way. My room on the 33rd floor was spotlessly clean and well appointed and was kept that way during my stay by courteous and helpful staff. The King size bed was extremely comfortable. The... More

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Southern California
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The 4 Seasons brand is safe if people visit this property -- what a great representation of the service excellence, comfort and just quiet hotel experience. From the front desk staff -- friendly, helpful and always ready to help whatever the question. To the pool, hot tub and gym on the 41st floor -- serene and amazing view from the... More

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como
Top Contributor
155 reviews 155 reviews
78 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 1 week ago

after having been travelling all my life ,I must confess that this place is by far the hotel where I feel happier to return . Everything inside its walls is done to ensure the guest the best feelings . Elegance is in pratically each of the single things you will get in touch. From the moment you step up from... More

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Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel stood up to it's name with attention to detail in every aspect. The rooms were fantastic, very comfortable beds. Staff was incredible and helpful in many ways. Especially the front desk; cayenne and momo who helped with some business arrangements. The pool was 'out of this world" as were the special spa rooms and sauna. So luxurious and so... More

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New York City, New York
Contributor
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went to the Four Seasons having stayed in Pu-dong at the Grand Hyatt in the past. They had a three nights for two program. I am a great admirer of Four Seasons around the world. What struck me is that the design and aesthetics of the hotel were consistent with the Four Season,s but the lobby and ground floor... More

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Birmingham, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After arriving post a 12 hour flight we were greeted by friendly ,helpful and willing to please staff. Check-in was quick and efficient. Room was of a high standard and clean with every amenity you would expect. Gym was of a good size with plenty of water,towels etc. Equipment a little dated and if you enjoy weights disappointing but there... More

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Service, Space, Club floor, Location, Food. Everything. Really enjoyed my stay. If you have the time go to the best swimming pool with a view. Worth every minute. Very friendly staff from porter to management. Thank you.

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New York City, New York
Top Contributor
105 reviews 105 reviews
95 hotel reviews
111 helpful votes 111 helpful votes
2 of 5 stars Reviewed 3 weeks ago

...frankly, this is without a doubt the worst "Four Seasons" I've stayed at globally and I'm shocked that the Four Seasons Group allows this hotel / owner / management to continue to operate under this brand. I stayed here recently for just one night on a business trip, after checking out of the Four Seasons Beijing earlier in the day.... More

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ChristianFSPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review

Dear RNG 1008, Thank you very much for taking the time to share your very detailed feedback about your stay with Four Seasons Hotel Pudong, Shanghai. As you can imagine, I was very concerned by your comments about your stay and have shared your notes with our team to ensure improvement is made. After looking into the past few days... More

Milan, Italy
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Imagine ... to arrive at Pudong Airport and be zero time transferred by a MAGLEV supertrain at a speed that exceeds 430 kph. To check in in this hotel at speed of light surrounded by smiling people ready to help you. To take a lift to the sky and to open the door of your room ...and then ... Woow!... More

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ChristianFSPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review

Dear Antonio, Thank you for your raving feedback. We are delighted how much you enjoyed our hotel and Shanghai. We appreciate your time and the whole team will be thrilled to read your review. Best regards, Christian Hotel Manager More

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Additional Information about Four Seasons Shanghai Pudong

Address: No.210 Century Avenue, Pudong New District, Shanghai 200120, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Lujiazui
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Shanghai Pudong 5*
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